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Fastway/Parcel Connect

  • 10-11-2015 11:53AM
    #1
    kiddums
    Registered Users, Registered Users 2 Posts: 1,290 ✭✭✭


    I'm expecting a package, and apparently fastway are the couriers for it.
    I came home yesterday to a slip from fastway with a mobile number scrawled on it, nothing else.
    I read the slip and it said the package could be collected from the depot the following day or you could call the courier to arrange redelivery. Since it was 10pm I left it till the morning.
    9am, I call the number, line busy. Same story every time I try calling it till I have to hit the road for work. Sure my route passes the depot I'll call in and just get it.
    I go to the depot, and talk to the most annoyed man there. Apparently the slip means it was an evening delivery. Not that that means anything to me. So he calls the driver, turns out its still on the van. So now I have to try and get someone to be there "some time today" so it can be delivered.

    Why say on the slip I can collect it from the depot the following day if that isnt true?
    Surely "Courier Experts" such as those at fastway can set this up the same as every other courier that runs in this town (I dont know about others). You get the slip, call to the depot the following day and you get the package, no hassle.
    Tagged:


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Comments

  • #2
    degsie
    Registered Users, Registered Users 2 Posts: 8,763 ✭✭✭degsie


    Anybody use these for deliveries? Looks like you can elect to ship a parcel to a local shop for pickup. Amazon is one of the online shops you can use this with.

    http://www.payzone.ie/cat_news_detail.jsp?itemID=13922&&ecat=0&&cat=11
    Post edited by whiterebel on


  • #3
    allthedoyles
    Registered Users, Registered Users 2 Posts: 6,892 ✭✭✭allthedoyles


    Havn't used them but in this small town , there are 5 parcel connect agents .

    Probably better that Parcel Motel for larger parcels , but don't offer the option of UK address to save money when buying on Amazon .

    Serviced by Fastway Couriers - Parcel Motel are serviced by Nightline
    Post edited by whiterebel on


  • #4
    monkeynuz
    Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    degsie wrote: »
    Anybody use these for deliveries? Looks like you can elect to ship a parcel to a local shop for pickup. Amazon is one of the online shops you can use this with.

    http://www.payzone.ie/cat_news_detail.jsp?itemID=13922&&ecat=0&&cat=11

    Lol in the area I live the courier phones you before delivery and asks if they can leave the parcel in a shop in town to save coming right out to make the delivery.
    Post edited by whiterebel on


  • #5
    JP Liz V1
    Registered Users, Registered Users 2 Posts: 91,316 ✭✭✭✭JP Liz V1


    On the 23rd of September Parcel Connect will enter its next chapter, offering even more convenient services to its list as part of a brand new, user-friendly website. The new services include:
    • A UK virtual address: So you can avail of free delivery from UK retailers into Northern Ireland and pay only €4.50 to collect it from your local parcel connect store.
    • Divert Option: For all your Fastway deliveries you’ll soon be able to divert your parcels into your local store, making shopping online even easier.
    • Seamless Returns: Easily returns your unwanted parcels to even more of your favourite online retailers

    We’re opening more and more stores by the day so keep a close eye on the website to see which stores are coming on board in your area.

    As part of the new offering we will be adjusting our pricing structure on our existing services. Our customers have embraced their local convenience stores to such an extent that we are forced to raise the price of our home and business collections by €2.
    Post edited by whiterebel on
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  • #6
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    I still see nothing on the website.....have we been had?
    Post edited by whiterebel on


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  • #7
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    I notice they've updated their website......haven't had time to digest it yet but it looks promising....
    Post edited by whiterebel on


  • #8
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Has anyone used Parcel Connect to collect parcels yet?
    Post edited by whiterebel on


  • #9
    monkeynuz
    Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    Why not just have the courier deliver to your home?
    Post edited by whiterebel on


  • #10
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Because I don't live at home. I live on campus and while most couriers have no issue delivering to the main mail room on campus, some couriers refuse to. Therefore it is far far easier for me to get it sent to parcelmotel or parcelconnect, especially for parcels I know I will be away for when they arrive.

    Just because you don't see value in it doesn't mean other people don't.
    Post edited by whiterebel on


  • #11
    monkeynuz
    Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    Steady on, I did not say I don't see value, I was just asking why.
    Post edited by whiterebel on


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  • #12
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Just to follow up. I've used parcel connect for 3 items so far.

    You get an email once the parcel has been processed up in Belfast with a Fastway tracking number. The parcel is then delivered to your chosen pickup location the next day where you will get another email with a PIN to collect the parcel. My local place was a bit unsure of the process. Basically when the parcel is delivered to them, they need to scan it, which will trigger the email to the customer (me) with the pin. Then once I arrive in, they scan it again, enter the pin and take the payment.

    Overall very happy with the service. Got a 40" TV delivered from the NI address to my local shop for €4.50. It would of been a lot more by Parcel Motel.
    Post edited by whiterebel on


  • #13
    usernamegoes
    Registered Users, Registered Users 2 Posts: 901 ✭✭✭usernamegoes


    I used the service for the first time and my local store didn't know what to do when I came to collect it, they didn't know what I was talking about, then they couldn't find the package, then didn't know how to scan it or if I had to pay for it.

    I got embarrassed in the q as it was holding up everyone. Not Parcel Connects fault, rather the store for not training staff on how to do it.

    Price is a little high for regular small purchases.
    Post edited by whiterebel on


  • #14
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,181 ✭✭✭Zardoz


    Vuzuggu wrote: »

    Overall very happy with the service. Got a 40" TV delivered from the NI address to my local shop for €4.50. It would of been a lot more by Parcel Motel.

    So its a flat charge of 4.50 euro for the virtual address service ,its not based on weight ?
    Post edited by whiterebel on


  • #15
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Yes just the €4.50 for any parcel up to 30KG as far as I know.
    Post edited by whiterebel on


  • #16
    delahuntv
    Closed Accounts Posts: 1,532 ✭✭✭delahuntv


    DPD are about to launch Parcel Wizard - from what I've seen it will have an option to collect in the UK and deliver it to your door and on a specific day of your choosing including Saturdays.

    They will also allow you register a default day for any DPD delivery - so even if it arrives in their depot for delivery on Thursday, you can automatically have them deliver on a saturday or monday etc. You can also have a default address so that if its addressed to your home, they can automatically change it to your work address (handy for sites that insist on delivery to card address).
    Post edited by whiterebel on


  • #17
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,290 ✭✭✭Yggr of Asgard


    delahuntv wrote: »
    DPD are about to launch Parcel Wizard - from what I've seen it will have an option to collect in the UK and deliver it to your door and on a specific day of your choosing including Saturdays.

    They will also allow you register a default day for any DPD delivery - so even if it arrives in their depot for delivery on Thursday, you can automatically have them deliver on a saturday or monday etc. You can also have a default address so that if its addressed to your home, they can automatically change it to your work address (handy for sites that insist on delivery to card address).

    https://www.dpdparcelwizard.ie/Welcome#/
    Post edited by whiterebel on


  • #18
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    oooh PM are getting plenty of competition now! me likey...
    Post edited by whiterebel on


  • #19
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,290 ✭✭✭Yggr of Asgard


    So I tried to register but unfortunately I'm not getting the required confirmation sms, despite that DPD regularly texts me with their predict service. Let's see what customer service will respond.

    Anyhow, right now the service offers based on their help pages:

    You'll be able to do the following:

    Manage your calendar and create schedules for future deliveries.
    Receive text and email notifications about where your parcel is at different stages of the delivery journey.
    Receive our special PredictTM alert on the morning of delivery - we'll give you a 2 hour window within which your delivery will be made.
    Select an alternative delivery address from a list of up to twelve possible other delivery locations that you have registered with Parcel Wizard.
    Pin your exact location to a map.
    Check the status of your deliveries.

    There is no Saturday delivery or UK address pickup mentioned by delahuntv.

    Interesting service for those of us who regularly get DPD deliveries, predict was already great.
    Post edited by whiterebel on


  • #20
    Martha_Mae
    Registered Users, Registered Users 2 Posts: 76 ✭✭Martha_Mae


    It didn't work for me either at first but then I discovered the 'Resend Code' button :D
    Post edited by whiterebel on


  • #21
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,290 ✭✭✭Yggr of Asgard


    Martha_Mae wrote: »
    It didn't work for me either at first but then I discovered the 'Resend Code' button :D

    That did not work, but what worked was going back to change the phone address and enter it as +353, than I got 4 confirmation messages at the same time.

    However at this point it as outlined above only offering co-ordination of DPD deliveries, a great service overall, but no UK address/service (yet).
    Post edited by whiterebel on


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  • #22
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,181 ✭✭✭Zardoz


    Deleted User wrote: »
    oooh PM are getting plenty of competition now! me likey...

    Nice one ,lots of new options.
    Parcelmotel told me over a year ago that they were opening a location in my town and no sign of it yet but Parcelconnect have a location here and I get regular deliveries off DPD so I'd prefer that option.
    Post edited by whiterebel on


  • #23
    Corholio
    Registered Users, Registered Users 2 Posts: 14,014 ✭✭✭✭Corholio


    Besides possibly cheaper quite large items and having it delivered to certain stores, Parcel Motel is still quite competitive amongst these.
    Post edited by whiterebel on


  • #24
    bur
    Registered Users, Registered Users 2 Posts: 1,690 ✭✭✭bur


    Where/How do you pay to use parcelconnect? I can't see any option to topup my account and it's hard to find any pricing on their site.
    Post edited by whiterebel on


  • #25
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    You pay in store when collecting parcel
    Post edited by whiterebel on


  • #26
    bur
    Registered Users, Registered Users 2 Posts: 1,690 ✭✭✭bur


    This is a nightmare. Customer service know about as much as this virtual address business as the staff at the locations. Parcel is MIA, tracking says it never left the delivery van, but the driver says he left it with staff at the location and they said they would "take care of it". They don't know where it is.
    Is he not supposed to scan something that then sends me a 4 digit code?

    Parcelmotel have it right leaving it up to the machines.
    Post edited by whiterebel on


  • #27
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    bur wrote: »
    This is a nightmare. Customer service know about as much as this virtual address business as the staff at the locations. Parcel is MIA, tracking says it never left the delivery van, but the driver says he left it with staff at the location and they said they would "take care of it". They don't know where it is.
    Is he not supposed to scan something that then sends me a 4 digit code?

    Parcelmotel have it right leaving it up to the machines.

    Yes the shops have to scan the parcel when they get it that is suppose to generate the text to you with the pin to collect.

    I also see a problem with that as parcel connect/shops haven't trained staff on the process. We had a parcel delivered to Spar that they didn't scan when they got it we could see (I think on website) parcel was delivered but we never got the text, we contacted support who give us the code so we went to store, the stored said parcel was delivered to them with other parcels for the store, the other BIG problem was that as in the label the name of the shop was the delivery to address and our name was in small down in the label when they got the parcel they open it thinking was for them, only noticed it wasn't for them when they seen what it was.

    I find they will be grand for big parcels too big for PM lockers also for small towns that PM does not serve.
    Post edited by whiterebel on


  • #28
    bur
    Registered Users, Registered Users 2 Posts: 1,690 ✭✭✭bur


    nava wrote: »
    Yes the shops have to scan the parcel when they get it that is suppose to generate the text to you with the pin to collect.

    Scan it with what do you know? How does the shop receive the four digit code i need to present as proof?

    It's laughable parcelconnect advertising this service when staff at these locations don't even know what it is, which is just going to lead to delays and hassle. I'm having to explain how there system is supposed to work to someone looking at me like i've escaped the mental home.
    Post edited by whiterebel on


  • #29
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    bur wrote: »
    Scan it with what do you know? How does the shop receive the four digit code i need to present as proof?

    It's laughable parcelconnect advertising this service when staff at these locations don't even know what it is, which is just going to lead to delays and hassle. I'm having to explain how there system is supposed to work to someone looking at me like i've escaped the mental home.

    They scan it with the scanner in the Payzone machine, that generates your code. Not sure how they do it when you walk in with the code, I say maybe you give them your name, they scan the parcel with your name, that will ask them for the pin code if enter correctly they will hand parcel to you.
    Post edited by whiterebel on


  • #30
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,181 ✭✭✭Zardoz


    nava wrote: »
    Yes the shops have to scan the parcel when they get it that is suppose to generate the text to you with the pin to collect.

    I just tried out the service and had the item delivered to the pickup point yesterday but no text with pin yet .
    If I dont hear anything tomorrow I will have to call into the shop .:(
    Post edited by whiterebel on


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  • #31
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Zardoz wrote: »
    I just tried out the service and had the item delivered to the pickup point yesterday but no text with pin yet .
    If I dont hear anything tomorrow I will have to call into the shop .:(

    I think you better call Parcel Connect 1st to give you the pin as they shop should not be able to release the package until you give them the pin, not sure after they scan it how long it takes to sms you the pin
    Post edited by whiterebel on


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