UTV Connect residential customer base acquired by Vodafone Ireland

bluemachaveli · 04-06-2014 09:26AM

Murtx wrote: »

Hi,

Just got the Vodafone letter today. I had unlimited calls to UK and Ireland and unlimited data allowance for about €41 pm. Vodafone are delighted to offer me a 40GB allowance and off-peak calls to Ireland and 200 off-peak minutes to Vodafone mobiles (which is pretty useless to me) and this for €40 pm. For me this is not a "seamless switchover" but rather a seamless reduction in service.

I don't know if I'm being entered into a new contract with Vodafone and I can't understand how no action on my part is deemed to make these changes "deemed accepted". Have UTV sold all of my data and bank details to Vodafone?

Right now, I can get Broadband/phone from 2 providers at €30 pm for 6 months and then €40 or €45. The €40 has free calls anytime in Ireland, the other free off-peak, both are unlimited data. Seems a no-brainer to switch now. eFibre is shown as available in my area, however the test says not available yet. (I currently get about 7Mbs)

I'm interested to hear what others have to say.
Murt

You have the option to opt out and move to a different provider within 30 days. Just contact UTV support. If you don't move you will be entered into a new contract.

cdebru · 04-06-2014 09:35AM

I just got the same letter from Vodafone, but I haven't been a UTV connect customer for about 8 or 9 years, why do UTV still have my information on file ? And why are they sharing it with Vodafone when I haven't been a customer for so long ? Why are Vodafone giving me 30 days to contact them or else they will automatically sign me up for a service ? I don't even have a phone line.

Cabaal · 04-06-2014 10:36AM

bluemachaveli wrote: »

You have the option to opt out and move to a different provider within 30 days. Just contact UTV support. If you don't move you will be entered into a new contract.

Thats not entirely accurate,
They can't just put you into a new contract, they can however force you to complete your existing contract (if you're in one) after the 30 days pass.

Beano · 04-06-2014 12:11PM

cdebru wrote: »

I just got the same letter from Vodafone, but I haven't been a UTV connect customer for about 8 or 9 years, why do UTV still have my information on file ? And why are they sharing it with Vodafone when I haven't been a customer for so long ? Why are Vodafone giving me 30 days to contact them or else they will automatically sign me up for a service ? I don't even have a phone line.

Unless you have only switched to Utv less than 12 months ago i cannot see how the switch to vodafone will affect your ability to switch providers. They may "sign you up for a service" but i cannot see how they stop you from switching providers at any time, irrespective of the 30 days. There was certainly no mention in the Vodafone letter of a minimum commitment after the switchover.

Duzzie · 04-06-2014 12:53PM

Cabaal wrote: »

Thats not entirely accurate,
They can't just put you into a new contract, they can however force you to complete your existing contract (if you're in one) after the 30 days pass.

I have been on to them and asked them whether if I opt for a different package to the one suggested, would I be tied to a new contract (been with utv for 10 odd years). They could not tell me. The telephone number on the Vodafone letter is a utv number and they cannot make any changes, just pass on info to Vodafone. Was told that a Vodafone rep would contact me "at some point before the change over". The person I spoke to seemed unsure about what was happening. The whole changeover appears to have been poorly planned, I hope it is not an indication of the sort of service from Vodafone.

eagle eye · 04-06-2014 06:29PM

I got the letter today. I only joined UTV connect a couple of months ago. I've had no problems with them at all and the speeds have been pretty decent. Just done a test now and it seems a little lower than normal and I've got fibre.

I don't know anything about Vodafone, I do remember a few years back when you couldn't use SKYPE on their broadband, is this still the case?

From my reading of it the new contract comes into affect on the 1st July unless your contact them before then.

I really don't know what to do myself. I won't go with eircom but what other options are there for fibre broadband? I know SKY don't do fibre.

Sully · 04-06-2014 07:03PM

eircom are over priced. Vodafone are cheaper and offer more. Sky would be worth a punt but there not doing fibre and only just about to start doing new line installs.

ofcork · 04-06-2014 07:57PM

Vodafone have some good offers def cheaper than eircom,I have anytime landline call ire and uk,100 mins to mobiles,unlimited fibre bb getting 47meg always for 44.50 pm,so worth checking out.

Azhrei · 04-06-2014 09:02PM

Interesting that people have been getting emails from UTV and letters from Vodafone when we haven't gotten anything from either of them yet.

AmberSolace · 04-06-2014 09:43PM

Very annoying; and out of the blue too and with UTV since 2004, never had any bother. Not in the mood to suffer Vodafone am going over to Horizon essential bundle from UPC ...

galtee boy · 08-06-2014 07:34PM

AlanS181824 wrote: »

I have it and I think it's good.

Considering it was free it's grand, has good range.

If you're really bothered you could get an 802.11ac router and use the Huawei one as a bridge.

Do we not need the Vodafone modem to switch over to fibre broadband ? I too have been an UTV Connect customer for years, but my area was just enabled for fibre a few weeks ago, do I not need to change my existing modem to avail of the new fibre broadband when I move to Vodafone on July 1st ?

INFODAD · 08-06-2014 08:05PM

galtee boy wrote: »

Do we not need the Vodafone modem to switch over to fibre broadband ? I too have been an UTV Connect customer for years, but my area was just enabled for fibre a few weeks ago, do I not need to change my existing modem to avail of the new fibre broadband when I move to Vodafone on July 1st ?

I asked could I use my existing modem which is a net gear and was told no that a new modem would be provided because of compatability? I don't have a fibre line

galtee boy · 08-06-2014 08:10PM

INFODAD wrote: »

I asked could I use my existing modem which is a net gear and was told no that a new modem would be provided because of compatability? I don't have a fibre line

They may be future proofing, for when you do get fibre ?

galtee boy · 08-06-2014 08:29PM

Also, it seems you will get a €3 a month discount from Vodafone on top of whatever package they offer you, if you are a Vodafone bill pay mobile customer.

chasm · 08-06-2014 08:42PM

galtee boy wrote: »

Also, it seems you will get a €3 a month discount from Vodafone on top of whatever package they offer you, if you are a Vodafone bill pay mobile customer.

I'm not a VF bill pay customer but they offered a 3 euro discount on top of my package - still dearer than what UTV was though

galtee boy · 08-06-2014 09:44PM

chasm wrote: »

I'm not a VF bill pay customer but they offered a 3 euro discount on top of my package - still dearer than what UTV was though

I know it might be still dearer, but that €3 discount is supposed to be for bill pay mobile customers only, so hang on to it.

guil · 09-06-2014 02:34PM

galtee boy wrote: »

I know it might be still dearer, but that €3 discount is supposed to be for bill pay mobile customers only, so hang on to it.

Vodafone offer a €10 discount on phone and broadband for customers on red mobile plans.

crawler · 10-06-2014 08:11AM

galtee boy wrote: »

They may be future proofing, for when you do get fibre ?

The modem VF will send is the HG658c which supports both standard broadband and Fibre broadband (i.e. it supports ADSL & VDSL)

ITBhoy · 10-06-2014 12:41PM

I call the UK a lot so thinking of switching over to UPC , €37 ,which is the same offer VF made me , main difference is that UPC give you 400 mins to international destinations , VF only 100 mins

crawler · 10-06-2014 12:45PM

ITBhoy wrote: »

I call the UK a lot so thinking of switching over to UPC , €37 ,which is the same offer VF made me , main difference is that UPC give you 400 mins to international destinations , VF only 100 mins

Or look at this if you call the UK a lot - unlimited minutes.

Just a thought

http://www.vodafone.ie/home-phone-broadband/home-extra/

10-06-2014 01:46PM

Anyone have any updates when we will receive these new modems, mine is starting to play up so the VF modem will save me a few quid!

deaglan169 · 10-06-2014 04:53PM

chasm wrote: »

I'm not a VF bill pay customer but they offered a 3 euro discount on top of my package - still dearer than what UTV was though

is the €3 discount a once off thing for first month or continous i get feelings it just off first bill only

machalla · 10-06-2014 09:14PM

Am I right in thinking that Vodafones contracts are 24 months as opposed to the more usual 12 months?

Comhrá · 10-06-2014 09:20PM

Am I right in thinking that Vodafones contracts are 24 months as opposed to the more usual 12 months?

I signed up with Vodafone (from UTV Connect) over the phone yesterday for 18 months.

Went for the Vodafone Home for €40 pm. instead of the Vodafone Home Extra.

Was supposed to get a confirmation text or email afterwards but nothing received so far..........hope this is not a sign of things to come!

Sully · 10-06-2014 09:24PM

I signed up and got no text until the order was complete, some 24hrs late. Still having issue as I haven't got any word on when the Fibre will be installed and My Vodafone has a different package than the one I signed up for. So waiting on final word on those issues.

eagle eye · 10-06-2014 09:34PM

Sully wrote: »

I signed up and got no text until the order was complete, some 24hrs late. Still having issue as I haven't got any word on when the Fibre will be installed and My Vodafone has a different package than the one I signed up for. So waiting on final word on those issues.

Were you with UTV Connect?

If so you don't need to have your line changed unless it wasn't fibre. You just need to wait until they change over on the 1st July and then order the package you want.

Their customer service is horrendous, I spent over half an hour yesterday before I finally got talking to somebody who knew their job. He explained to me that my best option was to wait until July 1st and then pick the best package to suit.

deaglan169 · 10-06-2014 09:39PM

i contacted utv who put me through to vodafone aparently to a dept that is dealing with utv customers, in fairness the girl knew what was going on, however im trying to sort out my parents transfer, im happy with what im getting however my folks originally changed from eircom to utv to get the uk calls however they arent getting this at all with vodafone deal, so what they have been offered is vodafone home peak value or something on the letter but on vodafones system its home max, seems to be a total mess, im trying to get them same deal as they are offering me so they are to ring me back tomorrow, i get a feeling this wont be a simple transfer

Delphi91 · 10-06-2014 10:05PM

I was a UTV customer for quite a while and had their @utvinternet.com email address as my email address since then.

Got emails from UTV back in March saying that they were upgrading their security system and that if I wanted to keep the address as a non-customer I'd have to pay €25 a year for the privilege. Contacted them soon afterwards to be told that they were behind in dealing with it and would contact me to arrange this. Didn't hear a thing since.

Contacted them today to be told that they would not be keeping the @utvinternet.com addresses after the end of the month :eek::eek::eek: If I hadn't called them I never would have known.

Coincidentally (or not), I can't get into that email account since this morning!! Maybe they've killed the account already.

Whopper75 · 10-06-2014 10:29PM

Delphi91 wrote: »

Coincidentally (or not), I can't get into that email account since this morning!! Maybe they've killed the account already.

They've been actively deleting E-mail accounts for over a month now. Did they not tell you? You may have thought it was a billing notification, but it may have been a warning message about the E-mail service discontinuing.

I'd be prepared to come to terms with the fact that the account is indeed probably deleted now just as for the others that have posted here on the forums already.

Delphi91 · 10-06-2014 10:38PM

Whopper75 wrote: »

They've been actively deleting E-mail accounts for over a month now. Did they not tell you? You may have thought it was a billing notification, but it may have been a warning message about the E-mail service discontinuing.

I'd be prepared to come to terms with the fact that the account is indeed probably deleted now just as for the others that have posted here on the forums already.

No, haven't heard a thing from them. I'm no longer with them so I don't get any billing notifications. Thats why I contacted them today.

The last email that I got was on April 4th stating that the deadline for response was April 6th - I had contacted them after the first email back on January 20th. A few weeks after my initial contact using the online form, I called them to be told that there was a backlog and that they would call me in the next week or so. No call. I've called twice more since then, the last time being today. They told me that email accounts would cease at the end of the month.

UTV Connect residential customer base acquired by Vodafone Ireland

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