Anyone having trouble with eircom download speed

Niamh04S · 07-05-2014 07:53PM

Paully D wrote: »

Worse than ever for me this evening. Close to losing the plot at this stage.

Mine is really bad this evening too. I spoke to Eircom again today, and once again they tested my line in the morning (they keep doing this no matter how many times I tell them that the mornings are fine) and advised me to call tech support, who once again tell me that they cannot detect any fault and there doesn't appear to be an issue.

This is beyond ridiculous at this stage.

AntiRip · 07-05-2014 08:00PM

BenRowe wrote: »

someone has..
http://community.eircom.net/t5/Broadband/What-the-hell-is-going-on/td-p/69323

Just read this link from front page and it doesn't sound good

I have in the past advised you that your service is not in an NGB enabled area and you are not an NGB customer. This means that you will continue to experience fluctuating speeds and peak speed reductions and your exchange is not under investigation.

They don't give a crap about the crappy speeds. Some joke.

Paully D · 07-05-2014 08:01PM

Niamh04S wrote: »

Mine is really bad this evening too. I spoke to Eircom again today, and once again they tested my line in the morning (they keep doing this no matter how many times I tell them that the mornings are fine) and advised me to call tech support, who once again tell me that they cannot detect any fault and there doesn't appear to be an issue.

This is beyond ridiculous at this stage.

I honestly don't think I'm exaggerating when I say that there's a good chance this won't be fixed. Some people on various forums such as here, Eircom's, Twitter etc are complaining about this issue for anywhere up to 7 or 8 months and have got nowhere. They always say that they can't see a fault with the line and just brush it off.

The most annoying thing is that this has just came out of nowhere (perfect for four years until Friday) and I only need about 2mb to be content.

Niamh04S · 07-05-2014 08:05PM

I think you might be right Paully, and I just signed into a new contract 2 months ago.... sh*te

Xennon · 07-05-2014 08:34PM

Right then, lets get some figures together, Eircom seem to be in denial.

Those of you who are experiencing sporadic slowing down of your connection along with an increase in ping times, open a DOS prompt and type:

tracert google.ie

how to run the command
how to copy text from command window

Post the results.

Would be great to get connection stats from your modem aswell, like connection speed, SNR, SNR Margin.

AndonHandon · 07-05-2014 08:38PM

We had awfully inconsistent connection problems (randomly disconnecting for a few minutes before reconnecting). Went through the hoops with their website help section and holding on the phone before deciding to buy a new modem as I eventually concluded the problem was with the modem. The new modem had the same problems so we got on to UPC who promised us better download speeds so we just quit with Eircom.

We've now been with UPC around 3 months (having been with Eircom Broadband since the summer of 2002) and I can comfortably say that the UPC broadband is faster. We have had no problems with our internet in these 3 months.

TLDR; Fed up with Eircom? Switch to a different provider.

AntiRip · 07-05-2014 08:56PM

Funny thing is, even though I'm only getting 0.5Mb down I'm maxing out my usenet account atm. Downloading at 779KB/s. Downloading an 890MB file in 18mins yet I'm struggling to stream a 240p video on youtube. Anyone know how that's happening?

AndonHandon wrote: »

TLDR; Fed up with Eircom? Switch to a different provider.

A lot of us have no choice unfortunately.

AntiRip · 07-05-2014 09:06PM

C:\>tracert google.ie

Tracing route to google.ie [173.194.41.88]
over a maximum of 30 hops:

1 4 ms 3 ms 4 ms router.asus.com [192.168.2.1]
2 34 ms 99 ms 101 ms dsldevice.lan [192.168.1.254]
3 94 ms 97 ms 96 ms 194.46.193.77
4 96 ms 95 ms 96 ms serial3-1-9.cr001.cwt.esat.net [193.95.177.169]

5 96 ms 93 ms 95 ms teng0-0-0-6.core001.cwt.btireland.net [193.95.12
9.65]
6 94 ms 95 ms 96 ms ge0-1-0.br001.cwt.btireland.net [193.95.129.55]

7 95 ms 95 ms 95 ms google-gw.br001.cwt.esat.net [193.120.250.178]
8 95 ms 94 ms 317 ms 209.85.252.198
9 103 ms 113 ms 103 ms 209.85.251.191
10 176 ms 104 ms 104 ms 209.85.253.95
11 104 ms 103 ms 103 ms 72.14.238.51
12 102 ms 105 ms 102 ms lhr08s01-in-f24.1e100.net [173.194.41.88]

Trace complete.

...

Xennon · 07-05-2014 09:13PM

Cant get anything from Usenet here, 0kbps!..very strange. Are you on efibre Anti?

Xennon · 07-05-2014 09:17PM

broadband: Connected
DSL Mode : ITU G.992.5(ADSL2PLUS)
Speed: 19876 kbps/765 kbps
Line Attenuation(Down/Up): 13.8 dB/ 4.4 dB
DSL Noise Margin: 6.0 dB/ 16.4 dB

C:\>tracert google.ie

Tracing route to google.ie [173.194.41.191]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.4.55.55
2 94 ms 93 ms 90 ms b-ras3.mvw.galway.eircom.net [159.134.155.12]
3 89 ms 90 ms 91 ms tenge-4-2-2.pe1.mvw.mvw-sla.eircom.net [86.43.247.201]
4 94 ms * 129 ms tenge-6-2-1.core1.bdt.core.eircom.net [86.43.252.245]
5 * 93 ms 94 ms tenge-1-2-1.pe1.6cr.6cr-6cr.eircom.net [86.43.255.90]
6 92 ms 93 ms 93 ms 83.71.115.181
7 198 ms 204 ms 166 ms 74.125.51.185
8 103 ms 93 ms 105 ms 209.85.252.196
9 103 ms 103 ms 103 ms 209.85.250.217
10 105 ms 104 ms 117 ms 209.85.245.3
11 104 ms 105 ms 103 ms 72.14.238.63
12 103 ms 103 ms 102 ms lhr08s04-in-f31.1e100.net [173.194.41.191]

Trace complete.

Packet loss and all

AntiRip · 07-05-2014 09:19PM

Xennon wrote: »

Cant get anything from Usenet here, 0kbps!..very strange. Are you on efibre Anti?

I wish, no. Just 7.5Mb ADSL (non-NGB). Usenet is maxing out. Youtube defaulting to 144p (unwatchable)

Xennon · 07-05-2014 09:24PM

That sounds like your connection is being shaped to me.

Niamh04S · 07-05-2014 09:28PM

Xennon wrote: »

Right then, lets get some figures together, Eircom seem to be in denial.

Those of you who are experiencing sporadic slowing down of your connection along with an increase in ping times, open a DOS prompt and type:

tracert google.ie

Would be great to get connection stats from your modem aswell, like connection speed, SNR, SNR Margin.

I would watch those videos only I'm having a little trouble with my broadband at the minute

SilentHunter · 07-05-2014 09:33PM

Niamh04S wrote: »

I would watch those videos only I'm having a little trouble with my broadband at the minute

Same here. Speedtest is not even loading but it made sure to load the ads for me thought. :P

AntiRip · 07-05-2014 09:37PM

Xennon wrote: »

That sounds like your connection is being shaped to me.

Running Glasnost tests now

Xennon · 07-05-2014 09:38PM

Heh...I should really have thought that through shouldnt I, sorry folks alternatives:

http://www.mediacollege.com/internet/troubleshooter/traceroute.html

https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_dos_copy.mspx?mfr=true

Shy_Dave! · 07-05-2014 09:40PM

Sorry if it's been said already.
First this seems to be happening nationwide (I'm in Tramore, Co.Waterford).
I believe the slowdown is related to the switchover/enabling/ongoing work with the new efibre services. It is being switched on/enabled in a lot of places this month.
For some reason Eircom (and therefore every other provider as Eircom own the lines) have needed to throttle or congest everyone's service during peak times.

Zith · 07-05-2014 09:41PM

AntiRip wrote: »

C:\>tracert google.ie

Tracing route to google.ie [173.194.41.88]
over a maximum of 30 hops:

1 4 ms 3 ms 4 ms router.asus.com [192.168.2.1]
2 34 ms 99 ms 101 ms dsldevice.lan [192.168.1.254]
3 94 ms 97 ms 96 ms 194.46.193.77
4 96 ms 95 ms 96 ms serial3-1-9.cr001.cwt.esat.net [193.95.177.169]

5 96 ms 93 ms 95 ms teng0-0-0-6.core001.cwt.btireland.net [193.95.12
9.65]
6 94 ms 95 ms 96 ms ge0-1-0.br001.cwt.btireland.net [193.95.129.55]

7 95 ms 95 ms 95 ms google-gw.br001.cwt.esat.net [193.120.250.178]
8 95 ms 94 ms 317 ms 209.85.252.198
9 103 ms 113 ms 103 ms 209.85.251.191
10 176 ms 104 ms 104 ms 209.85.253.95
11 104 ms 103 ms 103 ms 72.14.238.51
12 102 ms 105 ms 102 ms lhr08s01-in-f24.1e100.net [173.194.41.88]

Trace complete.

That looks like the problem is in your home network. The big jump is between 192.168.2.1 and 192.168.1.254 which seem to be your router and your modem. I would look at the router first.

Niamh04S · 07-05-2014 09:43PM

Xennon wrote: »

Heh...I should really have thought that through shouldnt I, sorry folks alternatives:

Tracing route to google.ie [173.194.41.151]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 192.168.1.254
2 141 ms 159 ms 107 ms b-ras2.lmk.limerick.eircom.net [159.134.155.2]
3 314 ms 201 ms 336 ms ge-3-1-5.pe1.lmk.lmk-mlw.eircom.net [86.43.247.
7]
4 114 ms 124 ms 113 ms tenge-5-1-1.core1.prp.core.eircom.net [86.43.25
.73]
5 299 ms * * tenge-3-2-1.core1.bdt.core.eircom.net [86.43.25
.9]
6 219 ms 197 ms 269 ms tenge-1-2-1.pe1.6cr.6cr-6cr.eircom.net [86.43.2
5.90]
7 163 ms 193 ms 195 ms 83.71.115.181
8 * 109 ms * 74.125.51.185
9 91 ms 91 ms 89 ms 209.85.252.196
10 303 ms 299 ms 316 ms 209.85.250.217
11 289 ms 300 ms 301 ms 209.85.245.3
12 236 ms 258 ms 265 ms 72.14.238.55
13 100 ms 100 ms 99 ms lhr08s03-in-f23.1e100.net [173.194.41.151]

Trace complete.

No idea what any of the above means, lol, over to you Xennon

AntiRip · 07-05-2014 09:45PM

Zith wrote: »

That looks like the problem is in your home network. The big jump is between 192.168.2.1 and 192.168.1.254 which seem to be your router and your modem.

2 routers. I've done speedtests on the 192.168.1.254 network and getting same results.

Choochtown · 07-05-2014 09:47PM

Anyone got an idea how long this will go on for?

5 days of pain already!

07-05-2014 09:51PM

I just remembered that the last time this happened to me was the 2nd of January (holidays) and this time it started over a bank holiday weekend! I don't suppose that tells us anything?

SilentHunter · 07-05-2014 09:51PM

Tracing route to mediacollege.com [69.72.153.253]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 116 ms 116 ms 116 ms b-ras3.mvw.galway.eircom.net [159.134.155.12]
3 115 ms 114 ms 116 ms tenge-5-1-1.pe1.mvw.mvw-sla.eircom.net [86.43.24
7.197]
4 120 ms 118 ms 119 ms tenge-6-2-1.core1.bdt.core.eircom.net [86.43.252
.245]
5 * * * Request timed out.
6 123 ms 122 ms 121 ms 83.71.115.181
7 244 ms * 242 ms ge-1-1-0.dub20.ip4.tinet.net [77.67.64.161]
8 317 ms 314 ms 318 ms xe-0-0-0.nyc41.ip4.tinet.net [89.149.180.158]
9 300 ms 307 ms 314 ms gtt-gw.ip4.tinet.net [199.229.230.94]
10 310 ms 308 ms 314 ms as25653.xe-7-0-4.ar2.ewr1.us.nlayer.net [69.31.9
5.82]
11 360 ms 333 ms 331 ms 65.98.0.174
12 308 ms 313 ms 317 ms 50.60.1.251
13 301 ms 314 ms 314 ms spock.mediacollege.com [69.72.153.253]

Trace complete.

No idea what this means but if it helps in anyway then happy to help.

AntiRip · 07-05-2014 09:54PM

Deleted User wrote: »

I just remembered that the last time this happened to me was the 2nd of January (holidays) and this time it started over a bank holiday weekend! I don't suppose that tells us anything?

More importantly how long before it went back to normal?

AntiRip · 07-05-2014 09:55PM

SilentHunter wrote: »

No idea what this means but if it helps in anyway then happy to help.

All I can see from these traces is that the pings are crazy!

07-05-2014 09:56PM

Well like I said earlier I braved ringing tech support and they sent up an engineer. He found a fault outside, fixed it and I started laughing maniacally while the rest of the country were getting dial up speeds!

Xennon · 07-05-2014 10:00PM

Means you seem to have the same issue I have, as in the first hop is your modem (192.168.1.1) next router is the B-RAS in Galway and this is where the problem seems to be as it takes 116ms to get there, it should only take about 20-30ms.

Niamh is in the same boat.

So all of Limericks ADSL clients are now routed through the B-RAS server in Galway??...no wonder its sweating, we used to have two of our own.

The B-ras server is the server that authenicates and manages your modems connection as such.

Anti, As Zith says you have a problem between your two routers:

1 4 ms 3 ms 4 ms router.asus.com [192.168.2.1]
2 34 ms 99 ms 101 ms dsldevice.lan [192.168.1.254]

If they are wired together in the same building then the times to 192.168.1.254 should be around 1ms.

Niamh04S · 07-05-2014 10:03PM

Xennon wrote: »

Means you seem to have the same issue I have, as in the first hop is your modem (192.168.1.1) next router is the B-RAS in Galway and this is where the problem seems to be as it takes 116ms to get there, it should only take about 20-30ms.

Niamh is in the same boat.

So all of Limericks ADSL clients are now routed through the B-RAS server in Galway??...no wonder its sweating, we used to have two of our own.

The B-ras server is the server that authenicates and manages your modems connection as such.

Anti, As Zith says you have a problem between your two routers:

1 4 ms 3 ms 4 ms router.asus.com [192.168.2.1]
2 34 ms 99 ms 101 ms dsldevice.lan [192.168.1.254]

If they are wired together in the same building then the times to 192.168.1.254 should be around 1ms.

If anyone from Eircom is reading this, please hire Xennon, he seems to be the only person that knows whats happening!!!

AntiRip · 07-05-2014 10:08PM

Xennon wrote: »

Anti, As Zith says you have a problem between your two routers:

1 4 ms 3 ms 4 ms router.asus.com [192.168.2.1]
2 34 ms 99 ms 101 ms dsldevice.lan [192.168.1.254]

If they are wired together in the same building then the times to 192.168.1.254 should be around 1ms.

I'll check it out tomorrow although it's just strange the problem also started Friday and in the evenings.

Also speedtests connected to main router 192.168.1.254 are getting same results.

Can't get over the usenet though

uploaded a nzb after speedtest to get this

Goodie_ie · 07-05-2014 10:12PM

Xennon wrote: »

Means you seem to have the same issue I have, as in the first hop is your modem (192.168.1.1) next router is the B-RAS in Galway and this is where the problem seems to be as it takes 116ms to get there, it should only take about 20-30ms.

Niamh is in the same boat.

So all of Limericks ADSL clients are now routed through the B-RAS server in Galway??...no wonder its sweating, we used to have two of our own.

The B-ras server is the server that authenicates and manages your modems connection as such.

Tracing route to google.ie [173.194.34.151]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 91 ms 91 ms 91 ms b-ras1.lmk.limerick.eircom.net [159.134.155.24]
3 92 ms 97 ms 91 ms ge-3-2-2.pe1.lmk.lmk-mlw.eircom.net [86.43.247.45]
4 97 ms * 96 ms tenge-5-1-1.core1.prp.core.eircom.net [86.43.253.73]
5 * 100 ms 99 ms tenge-3-2-1.core1.bdt.core.eircom.net [86.43.252.9]
6 * * 97 ms tenge-1-2-1.pe1.6cr.6cr-6cr.eircom.net [86.43.255.90]
7 159 ms 159 ms 158 ms 83.71.115.181
8 242 ms 230 ms 225 ms 74.125.51.185
9 160 ms 168 ms 158 ms 209.85.252.196
10 168 ms 199 ms 170 ms 209.85.250.217
11 169 ms 170 ms 181 ms 209.85.253.197
12 170 ms 168 ms 168 ms 209.85.253.115
13 170 ms * 169 ms lhr14s21-in-f23.1e100.net [173.194.34.151]

Trace complete.

I'm in Co. Cork, first hop after my router is the BRAS in Limerick, been routed that way since about January 3 (the last time I had serious congestion issues). Brother in the same town, connecting to the same exchange is having no trouble and is being routed to Cork (Churchfield exchange to be exact)

So not 100% sure if that lines up with your theory.

I've a full weekend of pathpings to eircom.net that I can throw up on pastebin, most of them have the time and date of when I ran them.

Anyone having trouble with eircom download speed

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