Anyone having trouble with eircom download speed

Paully D · 06-05-2014 10:46PM

ED, you seem very knowledgeable. Do you have any theories or suggestions on what the problem we are suffering from could be? Cheers.

BenRowe · 06-05-2014 10:48PM

ED E wrote: »

Sounds like they may be playing with vectoring on your cab. .

what is that please?

ED E · 06-05-2014 10:54PM

Posters arent clustered together on one exchange by the looks of it, so its a core network issue. No way to say what though. The eircom networks staff are the only people who would know and they arent gonna release any real info. If you were all on one "server"(BRAS) and that was the issue itd be fixed already, so I doubt its that.

Im UPC myself and speeds are dropping at peak from 120 to 10Mb in the evenings, so Im not sure that this isnt a national transit issue like over Christmas when the break caused chaos. Lets hope not or we're in for a lot more of this.

AntiRip · 06-05-2014 10:54PM

I'm with UTV Internet and was getting 6.4Mb on the 7.5Mb package up until last Friday. Am not getting this

Up until Friday it was brilliant, never any contention at all. During last weekend it was fine in the morning up until the afternoon. Then terrible. Getting very high pings too and drop outs.

Today same thing happened around 4pm, gradually getting worse and worse. Can't stream anything. YouTube buffers and defaults to 240p and then buffers again.

Rang UTV this evening and they said the my line is fine, but Eircom's exchanges are over subscribed and nothing they can do. Damn this is brutal this day and age!

I'm in North Kerry btw

ED E · 06-05-2014 10:55PM

BenRowe wrote: »

what is that please?

Check out the other threads in this forum for an explanation. Its a system of increasing speeds of eFibre lines by 10-30%.

Niamh04S · 06-05-2014 10:58PM

AntiRip wrote: »

I'm with UTV Internet and was getting 6.4Mb on the 7.5Mb package up until last Friday. Am not getting this

Up until Friday it was brilliant, never any contention at all. During last weekend it was fine in the morning up until the afternoon. Then terrible. Getting very high pings too and drop outs.

I'm in North Kerry btw

Trouble started for me Friday too, what about everyone else? Definitely seems to be a national thing..

Paully D · 06-05-2014 11:00PM

ED E wrote: »

Posters arent clustered together on one exchange by the looks of it, so its a core network issue. No way to say what though. The eircom networks staff are the only people who would know and they arent gonna release any real info. If you were all on one "server"(BRAS) and that was the issue itd be fixed already, so I doubt its that.

Im UPC myself and speeds are dropping at peak from 120 to 10Mb in the evenings, so Im not sure that this isnt a national transit issue like over Christmas when the break caused chaos. Lets hope not or we're in for a lot more of this.

Thanks, much appreciated.

Even a quick Twitter search of Eircom shows people all over the country suffering with this issue as their timeline from 9am until now is full of people complaining. The only assistance Eircom seem to be offering is to call their tech team who either 1) tell you to do the usual reset craic, 2) tap a few buttons on their end and tell you it's sorted or 3) tell you to buy a new router.

However, with the amount of people complaining I'm hoping they'll look into it and try to get it sorted ASAP. There's also many people on the UPC thread suffering from this too as you mention.

Strange, but hopefully it will be sorted soon.

Paully D · 06-05-2014 11:10PM

Niamh04S wrote: »

Trouble started for me Friday too, what about everyone else? Definitely seems to be a national thing..

Yeah, it was Friday for me too. Fine that morning/early afternoon then dropped completely come around 4pm/5pm until midnight. I put it down to a once off as, apart from once in a blue moon, this is the first time I've ever had trouble with it in over 4 years. Unfortunately it has shown the same pattern since Friday. I can absolutely guarantee it will be fine when I try to download or stream something before I go to bed.

Carlow2011 · 06-05-2014 11:12PM

I'm going back to sending letters, would be much quicker than the broadband here...

ED E · 06-05-2014 11:23PM

Ive posted it to the UPC reps here. I dont expect a real answer but its worth a punt.

33.5/10 instead of 120/10 right now. Im fortunate that its a lot better that what all of ye are seeing, but its unusual for UPC in dublin to see this at all(bar the other problem I have which appears unrelated).

Goodie_ie · 06-05-2014 11:38PM

I've been having the same problem since Friday also, I first noticed it at around 3pm. Once to like 0.5mb at around 7pm I rang them, got through after 40mins the first time. Had to ring them back once I'd disconnected everything and hooked the router up to the master socket and connect via an ethernet cable. They did a test and said there was a problem on the line and would send out an engineer.

Engineer came today, basically rewired the sockets and said that the line was prefect at the exchange. He also said that they're having congestion issues and that they have passed all all info to the team in Dublin and that he had no update. I've noticed a few things with my connection that I mentioned to him eg. being routed to Limerick even though I should be routed to Cork.

At about 3pm today the speed started to drop, with the usual high ping and packet lose. Rang them up again once it reached 0.5mb. Finally got through after an hour. Guy on the other end started down usual routine of there being a fault with the line or router. Told him my router hadn't logged any faults since the engineer was done and had him list off all the times there was a fault (None of which were after the engineer left). He did a line test and rang me back saying there was an interment signal due to congestion and that he would pass this onto the stack team.

Also told him I had my brother, who lives elsewhere in town and has no issues, run a trace route and found out he's being routed to Cork. So asked if I could be routed to Cork also. Also mentioned the high pings to mainland Europe servers that I've been having since January. He said he'd pass all that along and the stack team would be in touch with me in a day or two.

Sorry for the wall of text, thought I should pass along what I've gotten out of them.

Manc Red · 06-05-2014 11:40PM

Donegal here. The max download speed I've been getting this evening is around 3Mb. Ping rates have gone up too.

AntiRip · 07-05-2014 12:07AM

Funny thing is that it's going outside the typical times of congestion. It's starts around 2pm for me. I checked at 2am last night and it was the same. By 9 am it was back to normal.

Paully D · 07-05-2014 12:19AM

It's absolutely perfect for me now. I'm streaming a basketball game in HD with no problems at all, the same as last night. That will be the case until early tomorrow evening and then it will be unusable again until midnight.

Manc Red · 07-05-2014 12:39AM

Speeds are back to normal for me now as well. I doubt it will last tho.

AntiRip · 07-05-2014 12:43AM

Speeds just back to normal now. 6.4Mb and ping back down to 44ms. Very strange how we're all being affected countrywide and now we're back to normal at the same time too.

AustinByrnes · 07-05-2014 02:49AM

I'm back to 41mb. Will change tomorrow though.

AustinByrnes · 07-05-2014 11:10AM

im up to 83mb again.

hope this lasts. i just downloaded a blueray hd 3d movie in 1min 25secs

seanp_25 · 07-05-2014 11:43AM

AustinByrnes wrote: »

I'm back to 41mb. Will change tomorrow though.

I assume this is over WiFi. If its a g Wifi network, I don't think you'll get much higher than 40mb/sec.

Always better to check on a machine connected with Ethernet cable for the true broadband speed.

AustinByrnes · 07-05-2014 11:56AM

wifi comes in at 69mb

ethernet comes in at 86.88mb

Paully D · 07-05-2014 02:00PM

If it follows the same pattern of the last four days, it will drop in the early evening until midnight. It has always been fine in the morning/afternoon (for me anyway).

AntiRip · 07-05-2014 02:41PM

Still getting full speeds at the moment. May have to download a couple of shows for tonight's viewing. I've also set up Sickbeard as well to schedule some shows during the night.

KIERAN1 · 07-05-2014 03:52PM

In the Limerick area using ASDL pings are crazy high used to get 29 ping and 0 to 1 jitter. Tested the other night 70 ping 18 jitter awful.

Xennon · 07-05-2014 04:05PM

If anyone wants to allow icmp on their modems firewall I will set up a graphing monitor on it so we can check that its the same issuue effecting us all.

You have to be on ADSL as I dont believe its the same issue thats effecting efibre customers.

Once you have allowed ICMP (pings) send me your location and IP address and I'll add.

My ping times:

AntiRip · 07-05-2014 04:43PM

It's starting again

07-05-2014 04:53PM

I suppose if you had eVision you'd be even more fecked wouldn't you? I mean the internet going slow just when all the good stuff comes on!

Xennon · 07-05-2014 04:59PM

Yip, can confirm fukked again. Went to 100ms ping times at about 2:30pm....ugh

ED E · 07-05-2014 05:15PM

Deleted User wrote: »

I suppose if you had eVision you'd be even more fecked wouldn't you? I mean the internet going slow just when all the good stuff comes on!

Probably not. Its multicast from the node so once your local link is fine, which it will be, then your IPTV will be just fine.

Paully D · 07-05-2014 07:35PM

Worse than ever for me this evening. Close to losing the plot at this stage.

AntiRip · 07-05-2014 07:50PM

Paully D wrote: »

Worse than ever for me this evening. Close to losing the plot at this stage.

Yeah me too. Down to half meg and pings of 120ms

Anyone having trouble with eircom download speed

Comments