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Improvements at Ryanair

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Comments

  • Registered Users, Registered Users 2 Posts: 10,179 ✭✭✭✭fr336


    Jamie2k9 wrote: »
    Believe it not most airlines would do the same, noting special to Ryanair!

    In general Ryanair's customer service wasn't bad from a staff level it was the charges for baggage, mistakes and selling in you face on-board that were the problems, something which the staff had no control over.

    They never implied it was just a Ryanair thing.

    Agree with your second point.


  • Registered Users, Registered Users 2 Posts: 10,886 ✭✭✭✭Jamie2k9


    fr336 wrote: »
    They never implied it was just a Ryanair thing.

    Agree with your second point.

    Ok that's right but posing it in "Improvements at Ryanair" sort of implies it!


  • Registered Users, Registered Users 2 Posts: 29,346 ✭✭✭✭homerjay2005


    Jamie2k9 wrote: »

    In general Ryanair's customer service wasn't bad from a staff level it was the charges for baggage, mistakes and selling in you face on-board that were the problems, something which the staff had no control over.

    :confused::confused::confused:

    what mistakes? care to mention these?

    also, i assume you have a problem with all companies who charge baggage on short haul, not just Ryanair?


  • Registered Users, Registered Users 2 Posts: 10,886 ✭✭✭✭Jamie2k9


    :confused::confused::confused:

    what mistakes? care to mention these?

    also, i assume you have a problem with all companies who charge baggage on short haul, not just Ryanair?

    Meant to say passenger mistakes, yes some should be fined for the fees were excessive.

    I have no problems for them charging for baggage at all however some airports were very strict (not a bad thing) and people were being fined for a kg or tow over weight.


  • Registered Users, Registered Users 2 Posts: 73,747 ✭✭✭✭L1011


    There were more objections to how and when baggage was being "caught" for charging than the fact it was charged for - stories of people being hauled over after passing the gate, e.g. on the stairs/in the queue when they now had zero option but to pay or dump.


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  • Posts: 599 ✭✭✭ [Deleted User]


    "Ryanair crew organise toilet roll throwing game to win free booze", not sure what to think about it, the crew would hardly organise something like this?

    http://www.dailymail.co.uk/travel/article-2617682/All-hell-broke-loose-Anger-Ryanair-staff-encourage-passengers-play-rowdy-toilet-roll-throwing-game-win-FREE-BOOZE-board-flight-Tenerife.html


  • Registered Users, Registered Users 2 Posts: 9,576 ✭✭✭lord lucan


    Stopped reading as soon as i realised it was the DM tbh. Can't see a professional air crew acting the maggot like that and risking their jobs,especially in an age were everything is tweeted/on facebook in 5 minutes.


  • Registered Users, Registered Users 2 Posts: 10,179 ✭✭✭✭fr336


    lol Daily Mail


  • Registered Users, Registered Users 2 Posts: 703 ✭✭✭Cessna_Pilot


    Daily Fail :)


  • Posts: 599 ✭✭✭ [Deleted User]


    I know I was thinking the same re the DM and their trash journalism, I originally saw it on a thread on pprune.

    Ryanair + Free booze...better chance of winning the lotto!


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  • Registered Users, Registered Users 2 Posts: 2,507 ✭✭✭Jack1985


    I always wonder what is it with the DM and Ryanair? They remind me of that idiot from "Ryanair don't care" always lurching for sh*t the two of them.


  • Registered Users, Registered Users 2 Posts: 10,179 ✭✭✭✭fr336


    Jack1985 wrote: »
    I always wonder what is it with the DM and Ryanair? They remind me of that idiot from "Ryanair don't care" always lurching for sh*t the two of them.

    Well the DM like to think of themselves as quintessentially British..and are also loving the dark ages. They also simply love a loud, bandwagon type headline to get the website clicks/newspaper sales. Ryanair are an easy target all round.


  • Registered Users, Registered Users 2 Posts: 2,507 ✭✭✭Jack1985


    fr336 wrote: »
    Well the DM like to think of themselves as quintessentially British..and are also loving the dark ages. They also simply love a loud, bandwagon type headline to get the website clicks/newspaper sales. Ryanair are an easy target all round.

    True I suppose, even though it has to be said about 90% of the British public hate the DM also!


  • Registered Users, Registered Users 2 Posts: 10,179 ✭✭✭✭fr336


    Jack1985 wrote: »
    True I suppose, even though it has to be said about 90% of the British public hate the DM also!

    Sadly not true - if that were the case, the DM's values wouldn't be all round the place and we wouldn't be governed by a load of corrupt moneymen :P (As it ever was though!)


  • Closed Accounts Posts: 572 ✭✭✭relaxed


    MYOB wrote: »
    There were more objections to how and when baggage was being "caught" for charging than the fact it was charged for - stories of people being hauled over after passing the gate, e.g. on the stairs/in the queue when they now had zero option but to pay or dump.



    Never heard of it happening after the gate tbh. I'd say it's just stories, as you say yourself.


  • Registered Users, Registered Users 2 Posts: 2,507 ✭✭✭Jack1985


    fr336 wrote: »
    Sadly not true - if that were the case, the DM's values wouldn't be all round the place and we wouldn't be governed by a load of corrupt moneymen :P (As it ever was though!)

    Yeah true! :p


  • Registered Users, Registered Users 2 Posts: 3,869 ✭✭✭billie1b


    relaxed wrote: »
    Never heard of it happening after the gate tbh. I'd say it's just stories, as you say yourself.

    No unfortunately not, i've witnessed gate staff following pax down the stairs to get bags, getting pax to ring people to get credit card details, following pax onto a/c to take money from pax friends, sending pax to currency exchange to get money....list is endless


  • Closed Accounts Posts: 21,723 ✭✭✭✭Fred Swanson


    This post has been deleted.


  • Registered Users, Registered Users 2 Posts: 3,869 ✭✭✭billie1b


    Surely there would be no option to dump baggage at that stage?

    Leave it behind and Airport Police collect it, absolutely disgraceful how so e of them go/went on at the gates.


  • Posts: 599 ✭✭✭ [Deleted User]


    fr336 wrote: »
    Well the DM like to think of themselves as quintessentially British..and are also loving the dark ages. They also simply love a loud, bandwagon type headline to get the website clicks/newspaper sales. Ryanair are an easy target all round.

    They are actually quite anti-Irish overall I find.


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  • Registered Users, Registered Users 2 Posts: 10,179 ✭✭✭✭fr336


    Haven't seen this feedback page on FR's website before http://www.ryanair.com/en/customer-feedback/


  • Registered Users, Registered Users 2 Posts: 10,886 ✭✭✭✭Jamie2k9


    fr336 wrote: »
    Haven't seen this feedback page on FR's website before http://www.ryanair.com/en/customer-feedback/

    Always being on the website.


  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,559 Mod ✭✭✭✭bk


    So had to book a few tickets with Ryanair a few days ago and while the website has improved, it still has a long way to go:

    - A major disimprovement is that you can't check-in more then 7 days prior to departure, unless you opt to buy a seat. This is a real pain as previously you could check-in 30 days in advance and have your ticket with you while abroad and not go struggle to find a printer.

    I really hope they reverse this decision, I suppose if they introduce e-tickets, it won't be such a major issue.

    - Managing bookings (checking in, printing boarding passes) is still a pain. Even if you create an account and buy the tickets when logged in, it doesn't display your bookings. You still have to retrieve your bookings the old way, using the booking reference, email address, etc.

    Really if you buy a ticket while logged in, it should display all upcoming tickets automatically when you log in and allow you to view, check-in, print your ticket without so many steps.

    - Also even if you have an account created, you still have to enter all your passport details, etc. when checking in, for every flight!

    It should at least allow you to save your own passport details and ideally also allow you to save (and thus reuse) your family/friends details (basically an address book for passport details with create, edit and delete).

    - It still forces you to select (No Insurance Cover) when buying a ticket.

    - I don't like that you have to scroll down to the end of each page to continue when buying a ticket. The Easyjet site, has the continue button right at the top of the page on the right hand side, just above the ticket cart window. Much easier to use.

    - The Easyjet site also allows you to buy multiple tickets for different flights at the same time, much nicer and easier then the Ryanair site.

    - The Easyjet site allows you to do things like enter "London (All Airports)" while the Ryanair site forces you to enter a specific airport, which is a pain if you are just looking for the cheapest flight and not too bothered about which airport you are going to.

    - The Easyjet site has a much better results view, giving you alternative options across a 3 day, 3 week or a year view. Far, far easier to find alternative flights.

    - The Ryanair site flight finder isn't very good, for instance entering Crete won't find anything (you have to first enter Greece and then select Chania), where the Easyjet site has no problem handling this (enter Crete and it lists the two airports there).

    - Every time you buy a ticket with Ryanair, you have to specifically opt-out of getting further communications from them. Forget to check this button just once and you will start getting spam from them, but then the next time you buy a ticket, if you do check the button, you continue to get spam from them. Instead you have to specifically unsubscribe from the emails. All very sneaky and underhand.

    So while the new site is an improvement, they still have a long way to go to make it easy and quick to use.

    BTW www.google.com/flights now supports Ryanair and is awesome at finding flights that might suit you better. For instance I never spotted the flight I actually booked on the Ryanair site, Google specifically recommended it to me.


  • Registered Users, Registered Users 2 Posts: 2,390 ✭✭✭cullenswood


    Has anyone tried to bring one of those booster cushions on board as part of hand luggage?


  • Registered Users, Registered Users 2 Posts: 450 ✭✭Fagashlil


    Has anyone tried to bring one of those booster cushions on board as part of hand luggage?

    If you're talking about the kids booster seats they're not permitted to be used as there's no way to secure them to the A/C seats, you can carry it and stow it, but not use it on board.


  • Closed Accounts Posts: 21,723 ✭✭✭✭Fred Swanson


    This post has been deleted.


  • Registered Users, Registered Users 2 Posts: 3,869 ✭✭✭billie1b


    Fagashlil wrote: »
    If you're talking about the kids booster seats they're not permitted to be used as there's no way to secure them to the A/C seats, you can carry it and stow it, but not use it on board.

    Untrue, a lot of child booster/car seats are airline aporoved now and can be used on a Ryanair aircraft


  • Registered Users, Registered Users 2 Posts: 450 ✭✭Fagashlil


    billie1b wrote: »
    Untrue, a lot of child booster/car seats are airline aporoved now and can be used on a Ryanair aircraft

    Well I guess we were all trained incorrectly during our initial training and every year at our CRMS


  • Registered Users, Registered Users 2 Posts: 3,869 ✭✭✭billie1b


    Fagashlil wrote: »
    Well I guess we were all trained incorrectly during our initial training and every year at our CRMS

    I guess you were, ive had many a kid on booster seats on my Ryanair flight, Christine must not of done her job well enough, and to think shes Chief Instructor now. Its even on the FR website, you should check it out


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  • Registered Users, Registered Users 2 Posts: 450 ✭✭Fagashlil


    billie1b wrote: »
    I guess you were, ive had many a kid on booster seats on my Ryanair flight, Christine must not of done her job well enough, and to think shes Chief Instructor now. Its even on the FR website, you should check it out

    Car seats yes, as they have an incorporated seatbelt. Booster seat, as the question asked, no, as there's no seatbelt and the ac belt is used to hold the booster in place.


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