One Man Picket outside Murphy and Gunn

smurgen · 11-01-2014 11:48AM

realies wrote: »

It could of happened to anyone buying a car anywhere in the country, it's an interesting live story, and if you don't like it don't read it just like I do with the Examiner...

So motor forum?

Sunnyisland · 11-01-2014 11:50AM

smurgen wrote: »

So motor forum?

Personally I would let the Mods decide that.

MonstaMash · 11-01-2014 12:04PM

Power to the people...

Scortho · 11-01-2014 12:19PM

I'd be interested to know what the milage limit is with the warranty. It's never just a warranty for a period of tie, it'd always have a milage limit as well.
Chances are with a taxi, it'd be over that mileage limit fairy quickly.
Coincidental that it's not mentioned anywhere?

kollegeknight · 11-01-2014 12:23PM

anewme · 11-01-2014 12:31PM

Scortho wrote: »

I'd be interested to know what the milage limit is with the warranty. It's never just a warranty for a period of tie, it'd always have a milage limit as well.
Chances are with a taxi, it'd be over that mileage limit fairy quickly.
Coincidental that it's not mentioned anywhere?

That's a very interesting point!

So, if it were a private car, it would have 12 months and however many km warranty.

If it were a taxi, it would have 3 months and however many km warranty.

Does the garage have to ask the consumer if it will be used as a taxi? Or is it up to the customer to declare it?

if the customer told them it would be used as a taxi and they still gave him a 12 month warranty (depending on mileage) then I think M&G should pay. If the customer traded in his previous taxi as a trade and they gave him the 12 month warranty knowing this, then I think M&G should pay as they should be aware he is going to use this as a taxi.

The comments on facebook are very one sided, the family are saying he drove in a taxi, so M&G should have known. So it's not clear what was disclosed.

If the customer did not declare it would be used as a taxi, signed the contract as a private car, then I don t think they should be liable.

The fact that the car cost 30K does not make a difference really. It is an expensive Audi that was at lease 2 full years old at time of purchase, therefore out of manufacturers warranty already (Are Audi 2 or 3 year warranty, but not unlimited mileage???). Customer could have had a brand new Skoda Superb taxi model (for example) for in and around 22K. An Avensis probably in and around the same? So the customer opted to buy this already 3 year old car as a taxi. That's his perogative. But surely he knew he was taking a risk that something could go wrong quicker with and older car.

If I opted to buy a 6 year old Merc might have cost 200K new, but 30K after 6 years and use it as a taxi, then I should only still get 3 months warranty but its quite likely something may go wrong with it and it will be an expensive repair.

The posts on facebook do have an element of DEY ARE FRAUDSTERS AND CHANCERS and many do not indicate people wiling to listen to reason.

I find it a very interesting case, because for me it shows the power of social media. It also shows that people will jump on the bandwagon and immediately support the individual against any company, without hearing full facts.

This item came up on a friend of mine's facebook page, and she shared, passing it on, despite it being clear it would be unable to make a judgement as the facts were unclear. Sharing posts like this are damaging to a business reputation. M&G are in business for years. They are main BMW dealers. Surely BMW would not have dealers who do not honour warranties? Even if it is a used car, they are still bound over by BMW rules.

Aint Eazy Being Cheezy · 11-01-2014 12:37PM

Anyone notice that his daughter is fit as fuck?

leitrim1 · 11-01-2014 12:46PM

seamus wrote: »

No, but the guy who stands outside with a placard is clearly not the most stable of individuals.

If the car "lasted" nine months, there are plenty of avenues he can use to get his money back. Standing outside with a placard is not one of them.

One of our neighbours done the very same thing a few years ago and it worked for him. He bought an expensive vehicle from a Dublin dealer. It broke down more times and got shoddy after sales. He went to a solicitor who issued court proceedings. A year later (without the use of the vehicle which he needed for his work ) he was no further on so he and some family members placed a peaceful picket at the front of the garage on the public footpath. They were there for about 3 days when the garage finally caved in and replaced the vehicle with a new one for free.

I don't know of any solicitor that fixed a car yet.

L.Q. · 11-01-2014 04:52PM

Is it true his wife bought the car and then transferred it into his name? How could any company know it was going to be used as a taxi?

Saucy McKetchup · 11-01-2014 06:22PM

L.Q. wrote: »

Is it true his wife bought the car and then transferred it into his name? How could any company know it was going to be used as a taxi?

Yes Mr Gunn, that is true

Kenny Logins · 11-01-2014 06:28PM

12 month warranty on a taxi? That doesn't sound right.

mathepac · 11-01-2014 06:42PM

Saucy McKetchup wrote: »

Yes Mr Gunn, that is true

The cheek of you - it could be Ms. Murphy or Master Gunn-Murphy or Mrs Mary Bang-Bang

Basil Fawlty · 11-01-2014 06:56PM

Murphy & Gunn Facebook page is gone, but someone put this page up.

https://www.facebook.com/pages/Murphy-and-Gunn-Ltd-dont-honor-Guarantees-dont-buy-cars-from-this-company/358658587609353?fref=ts

rev2.0 · 11-01-2014 07:21PM

Used to work in another dublin garage back in the day & have been following this with interest

Strange one!

Surprised that nobody has mentioned Audi Ireland in this at all but a 3 year old car regardless of where it's sold should not need a new gearbox imo

Do they only have a 2 year warranty from new here?

Saucy McKetchup · 11-01-2014 07:32PM

juicynat wrote: »

i love how everyone here has a smartass comment to say, im daves niece, his son richie was d one who uploaded the pic with the message my dad bought...... anyways the real story is, mr greer went to murphy and gunn with his wife to trade in his taxi and get an upgrade to a white audi, the company was told he was looking to upgrade it for a new taxi, and he also wanted the white audi so he could use it for weddings and so on to make more money with it...... murphy and gunn were more than happy to help and take his 30,000 for the audi, as far as mr greer was concerened he was happy with his purchase and with murphy and gunn..... only a few months later the gearbox went, whch shouldnt even happen in a car that was 2 years old..... he brought the car back to murphy and gunn who were happy to fix the car, an then thats were it all went wrong, mr greer had left the car with murphy an gunn to be fixed he was also told they wud give him a replacement car while his was been fixed when out of the blue he recieved a phone call from a different manager that he had been dealing with who then went on to tell mr greer, we no longer will be fixing ur car, when he asked why they decided to say oh u only have a 3month guarantee an he stated to them no i dont i have in black and white a 12 month contract, to which they then said oh ok leave it with us, so for 3 weeks he waited an called only to be put of an off until finally they had d cheek to come back an say oh no we didnt know it was gonna be a taxi, so were not paying out which is complete lies, dont get me wrong 7k for a gearbox is a lot to pay out but when ur company gives u 12 months contract, they should pay on it.... so mr greer went to audi ireland, and out of the goodness of there own heart they paid 4k of the gearbox which left only 3k to be paid on the car, to which murphy an gunn said ok we will pay, only to back track again after 2 more weeks an then had the balls to ring mr greer an say for every night ur car is here we are charging u money and we wont be fixing ur car so for 10weeks this went on and mr greer ended up so stressed because he didnt have the 3k after spending his savings on buyin th car he ended up in hospital with a minor heart attack an then he end up having to use a visa card to pay the 3k himself, he has lost 10 weeks of taxi work over thee xmas time, which is an awful lot of money, he has debts on a credit card now he didnt have before... the poor man only wanted to help his family out, and look how he is treated..... theres a reason over 5,000 people have gotten behind him and shared his story, he is not a liar, nor is he slating murphy and gunn, he just wants wat he is owed...... and i think he is entitled to every penny....!!!!! he has been in touch with solicitors and will take it to court if thats how murphy an gunn want to play it, but thats not wat he wants, he just wants wat hes owed.... and hes giving murphy an gunn the chance to do the right thing.... murphy and gunn admitted liabilty on there facebook page and offered to pay the 3k lastnite, but he is out of pocket much more than that, the man ended up in hospital for godsake an only know that it has gone viral, that murphy an gunn are pretending to give a ****, everyone will have there own opinions on this, but wat u just read is the truth.....

As long he he has that contract he'll be fine, I'd upload a pic of it to facebook to prove the doubters wrong

Red Kev · 11-01-2014 07:36PM

The pic they have up on Facebook has the reg of the car as 10-C-5324. Car is taxed as a taxi according to motortax.ie.

I presume that once the car is used as a taxi the warranty goes from 12 to 3 months. It's a biit frustrating that they don't put the whole warranty up on FB for us to have a look at it. Warranty also seems to say that the car cost €26,435, not €30,000 but I guess that's maybe a minor issue.

I'd also expect Murphy & Gunn to have made a statement of some sorts if they are totally innocent, but I guess they could be screwing themselves on grounds of customer confidentiality.

Either way I get the impression that we haven't heard the 100% story.

Phoebas · 11-01-2014 07:40PM

juicynat wrote: »

i love how everyone here has a smartass comment to say, im daves niece, his son richie was d one who uploaded the pic with the message my dad bought...... anyways the real story is, mr greer went to murphy and gunn with his wife to trade in his taxi and get an upgrade to a white audi, the company was told he was looking to upgrade it for a new taxi, and he also wanted the white audi so he could use it for weddings and so on to make more money with it...... murphy and gunn were more than happy to help and take his 30,000 for the audi, as far as mr greer was concerened he was happy with his purchase and with murphy and gunn..... only a few months later the gearbox went, whch shouldnt even happen in a car that was 2 years old..... he brought the car back to murphy and gunn who were happy to fix the car, an then thats were it all went wrong, mr greer had left the car with murphy an gunn to be fixed he was also told they wud give him a replacement car while his was been fixed when out of the blue he recieved a phone call from a different manager that he had been dealing with who then went on to tell mr greer, we no longer will be fixing ur car, when he asked why they decided to say oh u only have a 3month guarantee an he stated to them no i dont i have in black and white a 12 month contract, to which they then said oh ok leave it with us, so for 3 weeks he waited an called only to be put of an off until finally they had d cheek to come back an say oh no we didnt know it was gonna be a taxi, so were not paying out which is complete lies, dont get me wrong 7k for a gearbox is a lot to pay out but when ur company gives u 12 months contract, they should pay on it.... so mr greer went to audi ireland, and out of the goodness of there own heart they paid 4k of the gearbox which left only 3k to be paid on the car, to which murphy an gunn said ok we will pay, only to back track again after 2 more weeks an then had the balls to ring mr greer an say for every night ur car is here we are charging u money and we wont be fixing ur car so for 10weeks this went on and mr greer ended up so stressed because he didnt have the 3k after spending his savings on buyin th car he ended up in hospital with a minor heart attack an then he end up having to use a visa card to pay the 3k himself, he has lost 10 weeks of taxi work over thee xmas time, which is an awful lot of money, he has debts on a credit card now he didnt have before... the poor man only wanted to help his family out, and look how he is treated..... theres a reason over 5,000 people have gotten behind him and shared his story, he is not a liar, nor is he slating murphy and gunn, he just wants wat he is owed...... and i think he is entitled to every penny....!!!!! he has been in touch with solicitors and will take it to court if thats how murphy an gunn want to play it, but thats not wat he wants, he just wants wat hes owed.... and hes giving murphy an gunn the chance to do the right thing.... murphy and gunn admitted liabilty on there facebook page and offered to pay the 3k lastnite, but he is out of pocket much more than that, the man ended up in hospital for godsake an only know that it has gone viral, that murphy an gunn are pretending to give a ****, everyone will have there own opinions on this, but wat u just read is the truth.....

If they've offered to pay the 3k shouldn't that be the end of it?
How much are you looking for from them?

Scortho · 11-01-2014 07:41PM

juicynat wrote: »

i love how everyone here has a smartass comment to say, im daves niece, his son richie was d one who uploaded the pic with the message my dad bought...... anyways the real story is, mr greer went to murphy and gunn with his wife to trade in his taxi and get an upgrade to a white audi, the company was told he was looking to upgrade it for a new taxi, and he also wanted the white audi so he could use it for weddings and so on to make more money with it...... murphy and gunn were more than happy to help and take his 30,000 for the audi, as far as mr greer was concerened he was happy with his purchase and with murphy and gunn..... only a few months later the gearbox went, whch shouldnt even happen in a car that was 2 years old..... he brought the car back to murphy and gunn who were happy to fix the car, an then thats were it all went wrong, mr greer had left the car with murphy an gunn to be fixed he was also told they wud give him a replacement car while his was been fixed when out of the blue he recieved a phone call from a different manager that he had been dealing with who then went on to tell mr greer, we no longer will be fixing ur car, when he asked why they decided to say oh u only have a 3month guarantee an he stated to them no i dont i have in black and white a 12 month contract, to which they then said oh ok leave it with us, so for 3 weeks he waited an called only to be put of an off until finally they had d cheek to come back an say oh no we didnt know it was gonna be a taxi, so were not paying out which is complete lies, dont get me wrong 7k for a gearbox is a lot to pay out but when ur company gives u 12 months contract, they should pay on it.... so mr greer went to audi ireland, and out of the goodness of there own heart they paid 4k of the gearbox which left only 3k to be paid on the car, to which murphy an gunn said ok we will pay, only to back track again after 2 more weeks an then had the balls to ring mr greer an say for every night ur car is here we are charging u money and we wont be fixing ur car so for 10weeks this went on and mr greer ended up so stressed because he didnt have the 3k after spending his savings on buyin th car he ended up in hospital with a minor heart attack an then he end up having to use a visa card to pay the 3k himself, he has lost 10 weeks of taxi work over thee xmas time, which is an awful lot of money, he has debts on a credit card now he didnt have before... the poor man only wanted to help his family out, and look how he is treated..... theres a reason over 5,000 people have gotten behind him and shared his story, he is not a liar, nor is he slating murphy and gunn, he just wants wat he is owed...... and i think he is entitled to every penny....!!!!! he has been in touch with solicitors and will take it to court if thats how murphy an gunn want to play it, but thats not wat he wants, he just wants wat hes owed.... and hes giving murphy an gunn the chance to do the right thing.... murphy and gunn admitted liabilty on there facebook page and offered to pay the 3k lastnite, but he is out of pocket much more than that, the man ended up in hospital for godsake an only know that it has gone viral, that murphy an gunn are pretending to give a ****, everyone will have there own opinions on this, but wat u just read is the truth.....

Can I ask what was the mileage warranty.
It's very strange for any warranty to not include a mileage warranty, even a new car fresh off the production line, will have a mileage stipulation, after which the warranty period is up, if it occurs before the time period.
Now if they have given him a12 months warranty, no where in the contract he signed mentioned that it only applies to the car being used for personal use and he's within the mileage condition attached, then he has a case alright.

If he's surpassed the mileage warranty, or it did indeed say in his contract that the warranty is only a 12 month warranty if it's used for personal use, then he's in a tricky situation.

Why audi paid out may have something to do with the infamous chocolate gearboxes that plagued some of their cars 10 or 15 years ago.

Phoebas · 11-01-2014 07:46PM

Red Kev wrote: »

The pic they have up on Facebook has the reg of the car as 10-C-5324. Car is taxed as a taxi according to motortax.ie.

I presume that once the car is used as a taxi the warranty goes from 12 to 3 months. It's a biit frustrating that they don't put the whole warranty up on FB for us to have a look at it. Warranty also seems to say that the car cost €26,435, not €30,000 but I guess that's maybe a minor issue.

I'd also expect Murphy & Gunn to have made a statement of some sorts if they are totally innocent, but I guess they could be screwing themselves on grounds of customer confidentiality.

Either way I get the impression that we haven't heard the 100% story.

if Murphy @ Gunn gave a warranty for 12 months they should honour it. Unless of course it was a condition of the warranty itself that using the car as a taxi would void it, or if the fact that it was going to be used as a taxi was misrepresented.

The rights and wrongs of this should be pretty simple to figure out if the actual documentation was out in the open. And if people are willing to wage a social media campaign against a company they should be fully open with all of the facts.

WoollyRedHat · 11-01-2014 07:48PM

TouchingVirus wrote: »

So the one man's opinion should be discarded? Everybody gets a bad one once in a while

No, it's been placarded.

user2012 · 11-01-2014 07:49PM

There must have been a manufacturers flaw for Audi to pay out, which if that is the case they should be paying the full €7000 not just a portion of it. I know someone who had a similar issue with volkswagen & they had some serious hoops to jump through before they were entertained.
M&G in my opinion shouldn't have backed down if they sold the car for private use.
I'm all for people having the right to protest but there is an air of bullying & intimidation from some of the comments on facebook. Which in my opinion doesn't help Dave's case.
There's a lot of assumptions being made, my own post included, & I really think it would be in the benefit of M&G & Dave to sort this out properly without airing their dirty laundry for the whole country to see.
Maybe set up a mediation with an independent solicitor both parties are agreeable with & hammer it out like adults instead of waging an online campaign. It really doesn't make either side look good.

Phoebas · 11-01-2014 07:50PM

^^ Top tip: Use paragraphs.

Villain · 11-01-2014 07:52PM

The full warranty is on Facebook page, they traded in a taxi ffs they knew what was happening.

Phoebas · 11-01-2014 07:52PM

juicynat wrote: »

this car was not bought for private use it was bought to be used as a taxi as he traded in a Mercedes that he used as a taxi before the audi which the garage was well aware of as they had to take the mercedes away to south Dublin autos to take the roof sign the meter and the printer out of the car then returned that car to rathgar to bring the audi off to do the same procedure to install everything into the audi..... there is no lies, the milage warranty wasnt up, everything here is above board.... all mr greer wants is his loss of earnings and the 3k back.... and murphy an gunn admitted laibilty, mr greer is not on facebook nor have any of us made up pages to slander murphy an gunn we directly wrote to there facebook page, and the public saw it as people contuned to share this picture and before mr greer new it 5k ppl had shared his picture and got in touch with murphy an gunn, he doesnt want any of this he just wants wat he is owed..... an that way murphy an gunn will get back there respect, an mr greer will get wat hes owed, its a win win situation but murphy and gunn wud rather do nothing and allow all of this to happen, its a shame really, because they are damaging there own reputatiomn, mr greer has tried many ways to resolve this peacfully an there not interested but now that 5,000 ppl are watching them, they want to pay 3k, what about his 10weeks of work.... over xmas, the busiest tim of the year, he is left as being the one out of pocket.....

What the € figure on that?

Femme_Fatale · 11-01-2014 07:54PM

Phoebas wrote: »

if Murphy @ Gunn gave a warranty for 12 months they should honour it. Unless of course it was a condition of the warranty itself that using the car as a taxi would void it, or if the fact that it was going to be used as a taxi was misrepresented.

The rights and wrongs of this should be pretty simple to figure out if the actual documentation was out in the open. And if people are willing to wage a social media campaign against a company they should be fully open with all of the facts.

The company? Not with the data protection laws in this country.

Phoebas · 11-01-2014 07:55PM

Villain wrote: »

The full warranty is on Facebook page, they traded in a taxi ffs they knew what was happening.

I can see a cropped picture of what looks like sales agreement that mentions a warranty, but I don't see the warranty itself.
Can you link to it?

Phoebas · 11-01-2014 07:57PM

Femme_Fatale wrote: »

The company? Not with the data protection laws in this country.

The company aren't waging a social media campaign so I don't expect them to share any information.
But there's nothing to stop the people who are waging the campaign to PST the full warranty agreement.

Nino Brown · 11-01-2014 08:03PM

juicynat wrote: »

well if a taxi has been off d road the government offer 95euro a day for the car being of the road... so add it all up for 10 weeks plus the 3k he had to use his credit card to buy which will also have extra money to pay back on as its a credit card, so im sure 10k wud be a perfect number for both companies to be happy..... murphy an gunn will lose more than that with losing custom from ppl thinking they dont stick to there contracts, all they have to do is pay the man a decent sum for what he has lost..... why wont they do it ????? its worse for them not to..... no one is saying all there cars are **** or dont buy them, all we are saying is this time, they wont fulfill there contract, just do wat u say u wud do, an stop beating around th bush, who wants ppl standing outside there work place with signs saying there no good.... nobody...... so just pay the man wat hes owed....

I can't understand any of that

Phoebas · 11-01-2014 08:04PM

juicynat wrote: »

well if a taxi has been off d road the government offer 95euro a day for the car being of the road... so add it all up for 10 weeks plus the 3k he had to use his credit card to buy which will also have extra money to pay back on as its a credit card, so im sure 10k wud be a perfect number for both companies to be happy..... murphy an gunn will lose more than that with losing custom from ppl thinking they dont stick to there contracts, all they have to do is pay the man a decent sum for what he has lost..... why wont they do it ????? its worse for them not to..... no one is saying all there cars are **** or dont buy them, all we are saying is this time, they wont fulfill there contract, just do wat u say u wud do, an stop beating around th bush, who wants ppl standing outside there work place with signs saying there no good.... nobody...... so just pay the man wat hes owed....

Is there anything in the contract that you say they aren't fulfilling that makes them liable to pay €7k in compensation?

user2012 · 11-01-2014 08:05PM

juicynat wrote: »

well if a taxi has been off d road the government offer 95euro a day for the car being of the road... so add it all up for 10 weeks plus the 3k he had to use his credit card to buy which will also have extra money to pay back on as its a credit card, so im sure 10k wud be a perfect number for both companies to be happy..... murphy an gunn will lose more than that with losing custom from ppl thinking they dont stick to there contracts, all they have to do is pay the man a decent sum for what he has lost..... why wont they do it ????? its worse for them not to..... no one is saying all there cars are **** or dont buy them, all we are saying is this time, they wont fulfill there contract, just do wat u say u wud do, an stop beating around th bush, who wants ppl standing outside there work place with signs saying there no good.... nobody...... so just pay the man wat hes owed....

Hate to be the one to break it to you but this story will be old news by next week. If someone sees a car in M&G for the money they are willing to pay then they will buy it. If anything they will look for a written explanation of what is covered in the warranty of the car they are buying just to be sure. It may stop immediate family buying off them again but I'm sure they would be expecting that to be the case regardless of the outcome.

One Man Picket outside Murphy and Gunn

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