Sky call out fee

Peter Rhea · 09-01-2014 08:35PM

irish bloke wrote: »

they should just be paid by SKY and not the already fleeced customers....

Anyone who truly believes they are being 'fleeced' should quit their sub. Pretty stupid to keep paying if you have convinced yourself that you are being ripped off.

irish bloke · 09-01-2014 09:04PM

Peter Rhea wrote: »

Anyone who truly believes they are being 'fleeced' should quit their sub. Pretty stupid to keep paying if you have convinced yourself that you are being ripped off.

Why??? I like the service and I want the service??
Many of us pay over the odds for stuff we want, doesn't mean I'm not been fleeced..

Peter Rhea · 09-01-2014 09:12PM

irish bloke wrote: »

Many of us pay over the odds for stuff we want, doesn't mean I'm not been fleeced..

You're a marketing man's dream! Or not: if everyone was like you, there would be no need to 'market' anything . . .

White Heart Loon · 09-01-2014 09:24PM

irish bloke wrote: »

Why??? I like the service and I want the service??
Many of us pay over the odds for stuff we want, doesn't mean I'm not been fleeced..

Would you be happy to pay an install fee and rent the equipment like some of the fixed wireless providers do?

irish bloke · 09-01-2014 09:33PM

White Heart Loon wrote: »

Would you be happy to pay an install fee and rent the equipment like some of the fixed wireless providers do?

I paid an install fee when I got sky originally and again for sky plus upgrade.
As far as renting vs. owning I couldn't care less tbh. All they are is bad free to air boxes without a subscription where you can buy a much better HD one for €50

irish bloke · 09-01-2014 09:33PM

Peter Rhea wrote: »

You're a marketing man's dream! Or not: if everyone was like you, there would be no need to 'market' anything . . .

If you say so

White Heart Loon · 09-01-2014 09:41PM

irish bloke wrote: »

I paid an install fee when I got sky originally and again for sky plus upgrade.
As far as renting vs. owning I couldn't care less tbh. All they are is bad free to air boxes without a subscription where you can buy a much better HD one for €50

So you paid for a Sky Plus box and own the dish on your wall and still expect Sky to repair/replace them for free as you are happily paying for a service you call overpriced

I agree with the overpriced bit, 9 of the 10 most watched channels in this country are free and do not need a subscription, it's the sense of entitlement I don't understand

radiowaves · 09-01-2014 09:58PM

Sky's model quite obviously allows for fee negotiation and free replacement equipment. They can absorb those costs and they must feel it makes sense from a customer retention point of view.

They managed to get many years extra subscription (always Sports pack at least) out of me thanks to this policy. If they had've charged me a call-out fee at any point I would've had to cancel. It is nuts to suggest they should've lost that income for the sake of whatever the cost of a call-out was at any given point.

Sky also sells advertising based on number of subscribers. That's a hidden benefit of retaining their customer base.

So, is there any chance that those (still!!!) wailing on behalf of this company worth millions could maybe set up a charity and send the funds to Cork/Livingstone and leave the rest of us to negotiate the fees that Sky themselves feel are acceptable?

irish bloke · 09-01-2014 10:00PM

White Heart Loon wrote: »

So you paid for a Sky Plus box and own the dish on your wall and still expect Sky to repair/replace them for free as you are happily paying for a service you call overpriced

I agree with the overpriced bit, 9 of the 10 most watched channels in this country are free and do not need a subscription, it's the sense of entitlement I don't understand

Yes I 100% expect SKY to repair and maintain my dish and equipment while I am subscribed to them.

I'm renting a package off them, If some of the package doesn't work then I want them to fix it for free.

If I was renting a flat and the electric shower went, I would expect the landlord to replace it or else I would move out.

White Heart Loon · 09-01-2014 10:03PM

irish bloke wrote: »

Yes I 100% expect SKY to repair and maintain my dish and equipment while I am subscribed to them.

I'm renting a package off them, If some of the package doesn't work then I want them to fix it for free.

If I was renting a flat and the electric shower went, I would expect the landlord to replace it or else I would move out.

Well then ring them up and negotiate, don't just expect it as you feel you are entitled to it as you are paying for an overpriced service.

irish bloke · 09-01-2014 10:06PM

White Heart Loon wrote: »

Well then ring them up and negotiate, don't just expect it as you feel you are entitled to it as you are paying for an overpriced service.

But I do feel I am entitled to it because I am renting that service off of them.
Wheather I get it or not is a different argument..

radiowaves · 09-01-2014 10:06PM

White Heart Loon wrote: »

Well then ring them up and negotiate, don't just expect it as you feel you are entitled to it as you are paying for an overpriced service.

Again, that's a fair point.

I think most of us disagree with the sense of entitlement to be fair.

I certainly never felt that way and see an earlier post for what I've gained by being genuinely ready to cancel - and I actually did cancel in the end despite them offering me a free replacement box.

LeinsterDub · 09-01-2014 11:04PM

White Heart Loon wrote: »

How about you go troll someone else

You see play to kill explained it far better than take the ladder of the van and sure there is insurance to pay. I can fully understand if there is significantly more time and effort involved

steveon · 09-01-2014 11:08PM

irish bloke wrote: »

Yes I 100% expect SKY to repair and maintain my dish and equipment while I am subscribed to them.

I'm renting a package off them, If some of the package doesn't work then I want them to fix it for free.

If I was renting a flat and the electric shower went, I would expect the landlord to replace it or else I would move out.

If you rented a DVD off xtravision and your DVD player was broke would u expect Xtravision to fix ur dvd player for you for free? of course you wouldn't....U got the equipment for free to entice you in...its taken sky months to make money off you if your not happy try and negotiate a deal or move to UPC or elsewhere....you cannot expect everything to be free you are renting a service as previously pointed out u can take out an insurance policy to cover equipment..

GarIT · 09-01-2014 11:12PM

steveon wrote: »

If you rented a DVD off xtravision and your DVD player was broke would u expect Xtravision to fix ur dvd player for you for free?

If I rented a DVD in Xtravision my DVD player would not have been installed by them. If a dish moves or a box brakes it is the fault of the quality of Sky's equipment not being up to an acceptable standard. If the equipment was sufficiently old I would accept that it was wear and tear.

You could look on it as the box being free or you could look on it as the box being a part of the subscription you pay. On paper the box is free because that works in Sky's favour, you don't need to give a warranty on free things. In reality Sky aren't loosing money buy giving away free boxes Sky are giving boxes as part of their subscription service.

White Heart Loon · 09-01-2014 11:14PM

LeinsterDub wrote: »

You see play to kill explained it far better than take the ladder of the van and sure there is insurance to pay. I can fully understand if there is significantly more time and effort involved

And risk, there is much added risk compared to working off a ladder against a wall. Roofs are slippy areas especially the mossy area around a chimney. Therefore there is at least 50 added to the price of any job if I have to go on the roof, ie take the roof ladder off the van

steveon · 09-01-2014 11:22PM

GarIT wrote: »

If I rented a DVD in Xtravision my DVD player would not have been installed by them. If a dish moves or a box brakes it is the fault of the quality of Sky's equipment not being up to an acceptable standard. If the equipment was sufficiently old I would accept that it was wear and tear.

You could look on it as the box being free or you could look on it as the box being a part of the subscription you pay. On paper the box is free because that works in Sky's favour, you don't need to give a warranty on free things. In reality Sky aren't loosing money buy giving away free boxes Sky are giving boxes as part of their subscription service.

wind has caused damage and blown trees and other debris onto dishes a result breaking lnbs and dishes as a result this wouldnt have happened if the wind wasnt so strong, how can u expect sky to pay to fix these problems for free????

I have one dish less than 8 months old completely bend in about 8 different directions as a result of this...result I took the hit by replacing the dish as it was a good customer..but there was nothing wrong with the dish ....if u want a better dish pay for it...which is exactly what you had to do when Sky first came out...buy the dish and the box and pay to get it put up and if something went wrong you paid to get it fixed.

irish bloke · 09-01-2014 11:25PM

steveon wrote: »

If you rented a DVD off xtravision and your DVD player was broke would u expect Xtravision to fix ur dvd player for you for free? of course you wouldn't....U got the equipment for free to entice you in...its taken sky months to make money off you if your not happy try and negotiate a deal or move to UPC or elsewhere....you cannot expect everything to be free you are renting a service as previously pointed out u can take out an insurance policy to cover equipment..

Not the same, not even in the same league.

If I was renting the DVD player and DVD off Xtravision then yes I would expect them to fix it.

Can't understand how you can't get that?

icdg · 09-01-2014 11:26PM

DobMan64, LeinsterDub, and WhiteHartLoon you might be a bit more courteous with your posting. Consider all three of you warned and I will close this thread if people aren't calmer.

steveon · 09-01-2014 11:28PM

irish bloke wrote: »

Not the same, not even in the same league.

If I was renting the DVD player and DVD off Xtravision then yes I would expect them to fix it.

Can't understand how you can't get that?

its completely in the same league u are renting a service not a box like u do with upc, in your terms and conditions it clearly stated all equipment is covered for 12 months and after which equipment becomes yours to own.....

GarIT · 09-01-2014 11:30PM

steveon wrote: »

wind has caused damage and blown trees and other debris onto dishes a result breaking lnbs and dishes as a result this wouldnt have happened if the wind wasnt so strong, how can u expect sky to pay to fix these problems for free????

I have one dish less than 8 months old completely bend in about 8 different directions as a result of this...result I took the hit by replacing the dish as it was a good customer..but there was nothing wrong with the dish ....if u want a better dish pay for it...which is exactly what you had to do when Sky first came out...buy the dish and the box and pay to get it put up and if something went wrong you paid to get it fixed.

It wouldn't be difficult to stop a dish from ever turning again once it's up if you wanted. If Sky used better materials the dishes wouldn't turn in the wind. Granted debris is different to the wind, but I know of people that have been with sky three months and the dish turned in the wind about two weeks ago whenever it was, nothing hit it, so if it moved it's Sky's fault.

You're happy being a good customer I'm happy being a savvy customer so we're all good. I don't know when Sky came out but I know I signed up at a stall in Dixon's in 1998 on the same day I bought my first computer and everything was definitely free, I think we may have even gotten a month free where we could try it out and cancel the sub if we wanted.

irish bloke · 09-01-2014 11:35PM

steveon wrote: »

its completely in the same league u are renting a service not a box like u do with upc, in your terms and conditions it clearly stated all equipment is covered for 12 months and after which equipment becomes yours to own.....

What good is the service without the equipment.
I am renting a package off SKY, that included all equipment. If any off that equipment doesn't work the service is useless to me.

So renting a DVD to put in your own player is chalk and cheese....

steveon · 09-01-2014 11:41PM

irish bloke wrote: »

What good is the service without the equipment.
I am renting a package off SKY, that included all equipment. If any off that equipment doesn't work the service is useless to me.

So renting a DVD to put in your own player is chalk and cheese....

you rent a service from netflix and ur broadband doesn't work is exactly the same analogy.....equipment is your own problem as per terms and conditions dont use a service if you dont agree to the terms...its simple!

I think its time we put this to bed and agree to disagree...

GarIT · 09-01-2014 11:45PM

steveon wrote: »

you rent a service from netflix and ur broadband doesn't work is exactly the same analogy.....equipment is your own problem as per terms and conditions dont use a service if you dont agree to the terms...its simple!

I think its time we put this to bed and agree to disagree...

Netflix didn't provide your broadband.

I am not saying that sky have to fix it because I am paying a subscription, I am saying Sky have to fix it because their equipment wasn't good enough.

steveon · 09-01-2014 11:49PM

GarIT wrote: »

Netflix didn't provide your broadband.

I am not saying that sky have to fix it because I am paying a subscription, I am saying Sky have to fix it because their equipment wasn't good enough.

there equipment is good enought...if put up properly most dishes will last 10+ yrs....wind and other debris causing damage cannot be helped!

GarIT · 09-01-2014 11:53PM

steveon wrote: »

there equipment is good enought...if put up properly most dishes will last 10+ yrs....wind and other debris causing damage cannot be helped!

Personally my dish has never moved, what's that 16 years now. In the case of the dish moving though especially early on it's either Sky's or the installers (Sky's responsibility to have good installer) fault.

St Senan · 09-01-2014 11:54PM

Sky analouge was formed in 1990 and Sky Digtal came about in 1998, at that time in 1998 people paid up to £400 Irish for a box and dish installed whoever sold it or installed it left the customer with a contract for them to fill out and send to sky for a subscription card. In the year 2000 the switchover from sky analogue to sky digital was free for existing customers and cost £100 install fee for new customers and the equipment was supplied free. Regardless of where people got it or how much they paid to get it installed it has and always will be the case that after the 1st year the customer owns the Equipment " Box,Dish, Lnb and cabling" and sky will provide the signal from the satellite to the dish.

Its clear that some people will always think that while they are paying a subscription fee for channels and the box or dish that they were given for free breaks then its up to sky to fix for free.

This thread has run its course .

muffler · 10-01-2014 12:23AM

irish bloke wrote: »

I am renting a package off SKY, that included all equipment. If any off that equipment doesn't work the service is useless to me.

Just so we know what's what are you talking about the use of the equipment during the initial 12 month contract period or after the contract has expired?

Guy:Incognito · 10-01-2014 01:00AM

irish bloke wrote: »

Your joking right???

If your using it free view then OBVIOUSLY it’s your responsibility.:rolleyes:

If you subscribe to SKY then in my view and a lot of others (except the obvious installers here), it is SKY’s responsibility to rectify all issues with your equipment, free!

Also this crap I see abt “if you had a washing machine breakdown would you expect the ESB to fix it”

Electricity is a necessity to live in a modern society. I do not buy electricity to solely run my washing machine, I buy it to run hundreds of items around my home. Anything past the distribution board belongs to me, therefore I must maintain it.

Sky is a premium service and I buy their dish and equipment to run their expensive subscription. If any part of that system is not working, then their luxury subscription is useless to me……

Any argument against that I believe is ridiculous…

And if you just had a setanta sub?

Nsewell · 10-01-2014 01:39AM

Navarre wrote: »

Regardless of where people got it or how much they paid to get it installed it has and always will be the case that after the 1st year the customer owns the Equipment " Box,Dish, Lnb and cabling" and sky will provide the signal from the satellite to the dish.

Sky's terms and conditions have changed, the equipment becomes your property after installation.

"On installation the Digital Satellite System will become your property, except for the software in your Box, which is owned by or licensed to us or another member of the British Sky Broadcasting group."

The only exception being if you cancel your order from Sky for a Sky box and minidish or related subscription up to 8 working days after the later of delivery, installation or receipt of the terms and conditions.

In which case:

"Sky will be entitled to collect the Box, remote control and/or Minidish from where they were installed and will contact you to arrange collection. Sky reserves the right to charge you our direct collection costs. Sky can offset any collection costs against any money that it owes to you for any reason. Alternatively, if you cancel your Interactive Discount Contract but wish to keep your Box and Minidish, you must pay us our full retail price for this equipment."

Sky call out fee

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