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Sky call out fee
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.if u want the dish replaced for free take out an insurance policy and pay an extra few euro a month in exactly the way u do for your phone and electricity supply.
Why would you do that when a threat to cancel will achieve the same result for free.
It is up to Sky to decide whether they can absorb the costs of a call-out fee and I've yet to hear of someone being let cancel in these circumstances.
Quite obviously the potential loss of an indefinite number of months of subscription charges versus a one off absorption of a call-out fee is preferable to Sky - and why wouldn't it be?
All the people ranting and raving here on their behalf bemuse me to be honest
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radiowaves wrote: »Why would you do that when a threat to cancel will achieve the same result for free.
It is up to Sky to decide whether they can absorb the costs of a call-out fee and I've yet to hear of someone being let cancel in these circumstances.
Quite obviously the potential loss of an indefinite number of months of subscription charges versus a one off absorption of a call-out fee is preferable to Sky - and why wouldn't it be?
All the people ranting and raving here on their behalf bemuse me to be honest
Not everyone who threatens to leave will be successful in getting a free dish or service call, if you do well done but u will only get it done once. If my washing machine or car breaks down I done get it fixed for nothing despite the manufacturer making a mint off me in the process....Sky take months to make any money off any customer and as wind is an act of god Sky shouldnt be expected to fix everything for free in the same way u wouldnt expect a builder to come back and fix ur roof if a storm takes off some ridge tiles 4 or 5 yrs later after you paid him to build the house...its the same logic and people seriously need to see it like that..
As I said I feel some service calls should be free due to bad installation in the first place but people who have dishes for 10yrs and still expect thing for free are seriously taking the p***0 -
Not everyone who threatens to leave will be successful in getting a free dish or service call, if you do well done but u will only get it done once. If my washing machine or car breaks down I done get it fixed for nothing despite the manufacturer making a mint off me in the process....Sky take months to make any money off any customer and as wind is an act of god Sky shouldnt be expected to fix everything for free in the same way u wouldnt expect a builder to come back and fix ur roof if a storm takes off some ridge tiles 4 or 5 yrs later after you paid him to build the house...its the same logic and people seriously need to see it like that..
As I said I feel some service calls should be free due to bad installation in the first place but people who have dishes for 10yrs and still expect thing for free are seriously taking the p***
As I said I've yet to hear someone being let cancel in these circumstances.
Myself, I've had probably 5-6 free (and no paid) call-outs over the past 12-13 years - that's a little more than once
My present dish is up in the air, exposed to all the elements on a pole and has lasted 5.5 years without a hint of trouble - goes to show what a decent installation can achieve.
I finally left Sky altogether a year ago because the HD box that I sourced myself was failing. They offered to replace the box, originally for a fee and then for free. I declined, but the point is they weren't going to let me cancel.
As I said, it's up to Sky to decide whether they can absorb the costs and for any customers to decide whether a threat to cancel is worth risking but one thing is for sure, Sky are big enough to fight any perceived battles all by themselves
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Well, you are hearing it now...or at least something similar. I had the same box for about 8 years (paid up sports sub every year) and when the box give up after trying various upgrades, factory restore etc I asked for a replacement. They told me it would cost €100 for an engineer to call out to see if the box could be repaired and if not I would get a replacement box.
Having pointed out the thousands of Euros I had paid them over the years they were still adamant that I would have to pay the €100 call out charge so I said I would cancel if they didnt provide it free. They called my bluff basically and 31 days later I was cut off.
Thanks for letting me know mate and sorry it didn't work for you 0 -
Ah, I was just posting to show that not everyone who rings up and threatens to cancel will automatically get a free replacement dish or box.radiowaves wrote: »Thanks for letting me know mate and sorry it didn't work for you
And although steveon may not want to hear this it actually worked out a lot better for my wife a couple of months later when a guy driving a Sky van knocked on the door and got her to sign up (I wasnt even there at the time) so I/we ended up with a new box and dish. 0 -
Ah, I was just posting to show that not everyone who rings up and threatens to cancel will automatically get a free replacement dish or box.
And although steveon may not want to hear this it actually worked out a lot better for my wife a couple of months later when a guy driving a Sky van knocked on the door and got her to sign up (I wasnt even there at the time) so I/we ended up with a new box and dish.
I have nothing against anyone who does get it done for free but them thinking they have an absolute right to get it done for nothing is ridiculous and as I keep on saying but that NOBODY seems to read is what happened in the past isn't going to continue to work as sky have new procedures in place to stop such measures, I am forever getting bounced signups from people who lie to my face telling me they never had sky before when they did, all new applicants are now expected to come directly into the store I install for and talk directly to sky agent on the phone and their voices are recorded.
I'm not too sure how the big companies get away will lying to people on the doorsteps as we are small indepentant installers cannot do the same.0 -
Ah, I was just posting to show that not everyone who rings up and threatens to cancel will automatically get a free replacement dish or box.
And although steveon may not want to hear this it actually worked out a lot better for my wife a couple of months later when a guy driving a Sky van knocked on the door and got her to sign up (I wasnt even there at the time) so I/we ended up with a new box and dish.
I take it back
Listen, I rang up on behalf of the father-in-law to cancel altogether. He'd had the sports pack for years on a single-feed dish to one of the ancient boxes. He actually wanted to quit too but I told him to let me see what I could get!
The outcome? A downgrade to the base pack (with a waiver of the 31 days notice). A brand new HD box with multi-feed installed. I'd be lying if I said it was for free - it cost him the price of a phone-call.
I've managed similar results for family who hadn't the savvy to do it themselves.0 -
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Peter Rhea wrote: »Some of us get annoyed by the sense of entitlement others seem to possess. But yeah, you would be foolish to think everything is set in stone & that you can't 'believe in better' . . .
I understand that to be fair, it just seems that some of the arguments on behalf of the multi-million turnover company seem a little over-zealous (and repetitive).
They can afford to waive 60euro if they feel they will get something from the customer in turn.
Many of us find it difficult to pay 60 euro on top of monthly charges increasingly crippling monthly charges.
But anybody trying the cancelling tactic need to be prepared to see it through
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