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* Ryanair * Ryanair * Ryanair *

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    #3302
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Posters - if you want to discuss flight techniques, then you might like to post in the Aviation & Aircraft forum. Lots of hardcore flight enthusiasts there.


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    #3303
    Rock Steady Edy
    Registered Users Posts: 348 ✭✭Rock Steady Edy


    What's happened to the old tacky Ryanair website? Very disconcerting!


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    #3304
    Amirani
    Moderators, Society & Culture Moderators Posts: 12,523 Mod ✭✭✭✭Amirani


    I'm loving their new website. It's a huge improvement, and that's putting it lightly. They do genuinely seem to be taking steps to fix their negative image.


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    #3305
    syklops
    Closed Accounts Posts: 18,966 ✭✭✭✭syklops


    NiallSparky wrote: »
    I'm loving their new website. It's a huge improvement, and that's putting it lightly. They do genuinely seem to be taking steps to fix their negative image.

    Its a big improvement.


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    #3306
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    Anyone know anything about the booking.com vouchers offered on their site. Booked flights in august for a stay in October, booked rooms through the booking.com link on their website and was promised a 10 euro off voucher. Can't use the voucher as the name on the hotel reservation and passport don't match. My bank card has my english name and my passport have an Irish name.


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    #3307
    keithclancy
    Registered Users Posts: 9,209 ✭✭✭keithclancy


    livemusic4life wrote: »
    Anyone know anything about the booking.com vouchers offered on their site. Booked flights in august for a stay in October, booked rooms through the booking.com link on their website and was promised a 10 euro off voucher. Can't use the voucher as the name on the hotel reservation and passport don't match. My bank card has my english name and my passport have an Irish name.

    Get onto booking.com


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    #3308
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    keithclancy wrote: »
    Get onto booking.com

    I have done, they say they don't deal with the issuing of vouchers so can't help. told me to get onto ryanair.
    Ryanair have told me to get onto booking.com


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    #3309
    loveliestlady
    Registered Users Posts: 2 ✭loveliestlady


    Michael saying the company are 'making changes that are meaningful for customers', not sure I buy that. Not sure we, as consumers, should even take his comments on board.

    The website does look a MILLION times better though!


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    #3310
    A Dub in Glasgo
    Registered Users Posts: 17,123 ✭✭✭✭A Dub in Glasgo


    loveliestlady wrote: »
    Michael saying the company are 'making changes that are meaningful for customers', not sure I buy that. Not sure we, as consumers, should even take his comments on board.

    The website does look a MILLION times better though!

    Isn't that a change that is meaningful for customers?


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    #3311
    joeysoap
    Registered Users Posts: 6,239 ✭✭✭joeysoap


    livemusic4life wrote: »
    Anyone.....Can't use the voucher as the name on the hotel reservation and passport don't match. My bank card has my english name and my passport have an Irish name.

    Change the name on reservation to match passport?


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    #3312
    keithclancy
    Registered Users Posts: 9,209 ✭✭✭keithclancy


    joeysoap wrote: »
    Change the name on reservation to match passport?

    Then it doesn't match the billing address on his Credit Card


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    #3313
    Red Nissan
    Registered Users Posts: 3,055 ✭✭✭Red Nissan


    Nonoperational wrote: »
    A perceived "hard landing" by a passenger is 99% of the time a perfectly within limits normal landing. Ryanair pilots don't thrown the plane on the runway any different to any other operator.

    A hard landing is a reportable offense.

    I do a little plane spotting and Ryanair pilots do land where Aer Lingus divert. A technical issue between the two aircraft type is often offered as explanation in this regard, but my personal opinion is it's the pilots who make the call and land where other fear to tread.


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    #3314
    joeysoap
    Registered Users Posts: 6,239 ✭✭✭joeysoap


    keithclancy wrote: »
    Then it doesn't match the billing address on his Credit Card

    Don't think the issue is the address on the credit card, it's that the passport name doesn't match booking name for hotel.


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    #3315
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Does your passport show both versions of your name? My passport is issued with my Irish name, but my English name is printed on the opposite page. That always clears up any confusion.


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    #3316
    Nonoperational
    Registered Users Posts: 7,401 ✭✭✭Nonoperational


    jjbrien wrote: »
    Actually that isnt true its the way the Ryanair pilots land the plane to save time and get a shorter turn around time. I have been on some Ryanair flights where the landing was so smooth I didnt even notice we were down until the dreadful welcome music came on. But the hard landings are to save time and money. Flew with SAS who uses B373-800 and it was nice and smooth.

    That is probably single handedly the most stupid post I've read on the internet in quite a while. Did you just make up complete and utter rubbish to make some kind of point? Unbelievable.


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    #3317
    chasm
    Registered Users Posts: 2,079 ✭✭✭chasm


    Ryanair are allowing small airport carrier bags on their flights from Stansted now. Came in handy for me last Monday :D


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    #3318
    curly from cork
    Registered Users Posts: 1,550 ✭✭✭curly from cork


    Ryan ground staff at Cork airport told us they are no longer going to weigh the hand luggage once it fits in the luggage checker size thing .


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    #3319
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #3320
    Qaddafi
    Registered Users Posts: 23 ✭Qaddafi


    Basically i have flight in the morning with Ryanair @ 07:15(so i cant call the call center)

    For family reason i had to change my return flight online from Saturday 30 to Wednesday 27 while trying to change my flight i got this following message as there wasn't enough money on my account

    ***There is an amount of money outstanding on this flight reservation, in order to proceed you will need to contact our Reservation Centre***

    Now i'm wondering is my orginal outbound flight still valid? I have got my boarding pass printed but when i try to access my flight details i can't access it :mad:

    ***There is an amount of money outstanding on this flight reservation, in order to proceed you will need to contact our Reservation Centre***

    The original flight was paid in full but i just dont want to turn up at the airport with my flight being cancelled


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    #3321
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Merged into Ryanair megathread

    dudara


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    #3322
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    Fred Swanson wrote: »
    This post has been deleted.


    This is not the case in Leeds Bradford airport, which is one of the worst when it comes to checking bags, last week they were checkiong bags as usual , desperate to get some comission.


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    #3323
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #3324
    the flananator
    Registered Users Posts: 1,431 ✭✭✭the flananator


    Living in Australia, flying home next month. Booked a trip to visit my girlfriend in Edinburgh the second week in January last night.

    I wanted to fly Edinburgh to Dublin on Tuesday the 14th, but when I clicked the Tuesday flight, it said that I had selected the Wednesday flight. I kept refreshing the page but the same problem persisted, it seemed to be some sort of technical glitch.

    But I noticed that if I clicked on the Monday flight, it would say that I had selected the Tuesday flight, which is the flight I wanted. So I went ahead and clicked that. Right through the booking process, the screen was telling me that I had selcted the Tuesday flight. But after I paid and got my confirmation, it said that I had just bought the Monday flight!

    This was clearly a technical glitch on their webiste, and I have now paid for a flight that I do not want. What can I do? They don't have an email service that I can see, and calling their call centre fro Oz is an option, and I've heard its a nightmare calling it from home as it is.

    Any advice appreciated :)


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    #3325
    chasm
    Registered Users Posts: 2,079 ✭✭✭chasm


    They provide an email address now: customerqueries@ryanair.com


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    #3326
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    FR are on the right track but let's not be fooled, only for some desperate bad media about their shocking customer service /outrageous fees, etc, etc they wouldn't have changed a thing it's more of a damage limitation exercise than anything, basically if MOL had his way pax really would be paying to use the toilet on flights, and they'd increase baggage charges even more.


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    #3327
    keithclancy
    Registered Users Posts: 9,209 ✭✭✭keithclancy


    jonnny68 wrote: »
    FR are on the right track but let's not be fooled, only for some desperate bad media about their shocking customer service /outrageous fees, etc, etc they wouldn't have changed a thing it's more of a damage limitation exercise than anything, basically if MOL had his way pax really would be paying to use the toilet on flights, and they'd increase baggage charges even more.

    You mean the optional outrageous fees.


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    #3328
    Michael D Not Higgins
    Moderators, Society & Culture Moderators Posts: 7,223 Mod ✭✭✭✭Michael D Not Higgins


    jonnny68 wrote: »
    FR are on the right track but let's not be fooled, only for some desperate bad media about their shocking customer service /outrageous fees, etc, etc they wouldn't have changed a thing it's more of a damage limitation exercise than anything, basically if MOL had his way pax really would be paying to use the toilet on flights, and they'd increase baggage charges even more.

    This just isn't true. That, as well as any other number of floated ideas like standing class, just wouldn't come to pass due to regulations and safety concerns. It was a pure PR stunt.


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    #3329
    Boombastic
    Closed Accounts Posts: 6,496 ✭✭✭Boombastic


    the flananator wrote: »
    Living in Astralia, flying home next month. Booked a trip to visit my girlfriend in Edinburgh the second week in January last night.

    I wanted to fly Edinburgh to Dublin on Tuesday the 14th, but when I clicked the Tuesday flight, it said that I had selected the Wednesday flight. I kept refreshing the page but the same problem persisted, it seemed to be some sort of technical glitch.

    But I noticed that if I clicked on the Monday flight, it would say that I had selected the Tuesday flight, which is the flight I wanted. So I went ahead and clicked that. Right through the booking process, the screen was telling me that I had selcted the Tuesday flight. But after I paid and got my confirmation, it said that I had just bought the Monday flight!

    This was clearly a technical glitch on their webiste, and I have now paid for a flight that I do not want. What can I do? They don't have an email service that I can see, and calling their call centre fro Oz is an option, and I've heard its a nightmare calling it from home as it is.

    Any advice appreciated :)
    their call centre is great, I rang it frim abroad last week, no holding for ages, they had is sorted out in under 3 mins



    you can bring an extra bag for your shopping from the loop, they were promoting in the airport today. This is what it says on the leaflet

    1 airport shopping bag* allowed on any flight. plus hand luggage

    * standard size bag
    shop with confidence-if your bag is not allowed on a flight, you will be fully refunded


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    #3330
    the flananator
    Registered Users Posts: 1,431 ✭✭✭the flananator


    chasm wrote: »
    They provide an email address now: customerqueries@ryanair.com

    Thanks a lot for that, just emailed them there.


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    #3331
    annieoburns
    Registered Users Posts: 505 ✭✭✭annieoburns


    Oh good about being able to carry Loop shopping separately. OK duty free is no deal but box of chocs/gift maybe then can have bag for newspaper, hat etc. But what of easing of restriction on extra small handbag? I wont be parted from certain items and fed up filling pockets.


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