UPC Horizon Set Top Box trial

mollser wrote: »

I have thought about this and think I have copped the answer:

The HD channels that aren't in the 'right' place, i.e. BBC2HD, Sky1HD, Sky Living HD, Sky News HD are not regional variant HD channels.

e.g. BBC1HD is Northern Ireland version, BBC2HD is a general English version, so the NI version of BBC2 takes precedent.

This is more subtle on the Sky channels - for advertising purposes there are Irish SD versions of each the above channels, which carry advertising specific to the Irish market. I am presuming there is no HD equivalent Irish version (capacity constraints), therefore the SD version will take precedent on the EPG, hoping that more people will watch that through inertia or whatever.

Would this be correct??

I think you're right. Also the HD channels that have moved are the HD channels that are available to everyone who has an HD box regardless of their level of subscription. If you don't subscribe to Sky 1 HD for example, you don't want to see it replace the SD version.

anyone else having the issue where you try and record somthing from Horizon.tv and you get the error: We could not book the recording because there was not enough information

Just curious. UPC said they would give me €110 x2 for testing the Horizon Box for May & June. But I got my May bill & they gave me €90 incl Vat credit. Then nothing for June. Anyone have similar problems? (Besides that - its been great watching the box grow from crap to great in 2 months with all the updates I advised)

Just curious. UPC said they would give me €110 x2 for testing the Horizon Box for May & June. But I got my May bill & they gave me €90 incl Vat credit. Then nothing for June. Anyone have similar problems? (Besides that - its been great watching the box grow from crap to great in 2 months with all the updates I advised)

Hi Rory, it was only a once off credit of €90 credit and an extra €12 credit to enjoy two On Demand movies. They also gave 15 for some errors on their side.

seanie27 wrote: »

Amazing. A whole day without posts.

you had to ruin it

i'd say its because most people are not sitting in watching telly today

I've no signal at all on rte2 tg4 bbc1 & 2, all hd channels. Strong signal on some of the other hd channels. Very annoying

mcgovern wrote: »

When I got it setup, I only had RTE 1 working then for about another hour, everything else was saying Unsubscribed.

I received my Horizon box today, disconnected the previous set-top box and modem, and set it up as per the instructions.

When eventually the setup process was completed, RTE1 and the Apps worked fine, but all other channels are showing as "Unsubscribed" and the WiFi (laptop and mobile) and Wired Internet (through a Powerline Adapter) are not connecting.

Is it just a case of having to wait a while longer, or has anyone had this issue before? I've reconnected the old modem and can get WiFi through it, but not having TV for the Leinster and Munster Finals tomorrow would kill me. I will try and reconnect the old set-top box if it hasn't rectified itself by tomorrow morning.

From what I have seen of the interface today I do like it.

MrJoeSoap wrote: »

I received my Horizon box today, disconnected the previous set-top box and modem, and set it up as per the instructions.

When eventually the setup process was completed, RTE1 and the Apps worked fine, but all other channels are showing as "Unsubscribed" and the WiFi (laptop and mobile) and Wired Internet (through a Powerline Adapter) are not connecting.

Is it just a case of having to wait a while longer, or has anyone had this issue before? I've reconnected the old modem and can get WiFi through it, but not having TV for the Leinster and Munster Finals tomorrow would kill me. I will try and reconnect the old set-top box if it hasn't rectified itself by tomorrow morning.

From what I have seen of the interface today I do like it.

This happened too me.
After about 3/4hours I'd channels and the next morning I'd Internet.
I was onto customer support about it though.

Broadband is working this morning, but still only RTE1 on the TV. Phoned customer support who advised me that I would need to contact the "Installations Team" during business hours. Will leave it until midday today to see if I have any more channels, and if not then I'll try to disconnect the Horizon box and go back to the old TV box for the day.

Diego Murphy wrote: »

I'm on the trial for the horizon box. Now I'm moving house and won't be able to get upc in the new place. Am I tied into a 12 month contract on the trial?

Just saw earlier in the thread that I'm not in a contract.

Deep Thought wrote: »

well...caved in and returned the box and got old HD box back...

Dont miss a thing , and in fact find old box easier to use with its simplier i
GUI

Mine went back on Saturday also, also don't miss anything at all about it UPC will be in deep doodoo if they release it to everyone without serious improvement to the TV side of things.

redman wrote: »

I am wondering if this is to do with the fact that I believe the controller operates on Wifi not infrared?

It works on RF (Radio Frequency), not wifi and the TV on and volume up/down work on IR (Infrared)

redman wrote: »

Yes I am finding still the same fundamental sluggishness of the guide, very slow and then when scrolling, it goes too fast /too slow...

channel numbers is also inconsistent for me to...if I click 101 its sometimes looks like its missing and I press 1s and 0s again and end up getting 111 or other... I basically have to treat it like its stupid and click slowly.

I am wondering if this is to do with the fact that I believe the controller operates on Wifi not infrared?

This is the #1 most painful thing about the entire Horizon experience for me. I could honestly live with everything else if they fixed the remote/sluggish EPG. Having a remote control that is bordering on useless is EXTREMELY frustrating and frequently makes we want to throw the whole system out the window.

Is the remote control to blame at all? Or is it simply the EPG/menu that is the sole cause of the problem with the over the top, completely unnecessary graphics bells and whistles?