UPC Horizon Set Top Box trial

patrykeith · 19-05-2013 09:39AM

Have horizon with 100mb broadband. Get 40 to 60 mb on wireless desktop 14 foot from horizon box. Get 12 to 15mb on samsung galaxy s3 left on top of horizon box. Anywhere from 5ft out from box struggle to get 1mb on galaxy or iphone. At moment upstairs directly over horizon box getting 0.08 mb download and 12.99 mb upload

paulboland · 19-05-2013 10:00AM

01798303 wrote: »

My horizon box cant access on demand services, suggestions and remote record not working......any ideas

Remote Record is not available yet for the Horizon Box
Horizon is not officially released yet its only in testing stage
We all are using the horizon on a trial and testing it for UPC
before its released officially
There will be bugs were testing the box to find what the bugs are
On Demand Reboot box it not working call UPC also some areas still don't have on demand yet did you have on demand before with previous box

Mister Gooey · 19-05-2013 10:04AM

Conehead33 wrote: »

Thanks for that, you're right, same with some BBC HD programmes. I'm not picking up any 5.1 anywhere. I have the movie HD pack, and in just getting 2.0 channel sound. I did try to fiddle with the audio setting in the Horizon settings but no joy...I'm hoping that its the box, and not just me

Go into audio settings and enable the Dolby AC3 output.

Conehead33 · 19-05-2013 10:25AM

Mister Gooey wrote: »

Go into audio settings and enable the Dolby AC3 output.

Tried it, still 2 channel. Do you have 5.1 signal?

Conehead33 · 19-05-2013 10:56AM

Mister Gooey wrote: »

Go into audio settings and enable the Dolby AC3 output.

Mr Gooey sir you are a legend! 5.1 restored! Something else...does the box take an age to turn on from standby?

kippy · 19-05-2013 11:34AM

paulboland wrote: »

Remote Record is not available yet for the Horizon Box
Horizon is not officially released yet its only in testing stage
We all are using the horizon on a trial and testing it for UPC
before its released officially
There will be bugs were testing the box to find what the bugs are
On Demand Reboot box it not working call UPC also some areas still don't have on demand yet did you have on demand before with previous box

Indeed.
However I would be slightly concerned,
a lot of the bugs and issues that seem to be coming up here have been seen and reported in Holland and Switzerland in the past. One would think a lot of those issues should have been ironed out at this point.....

ortelius · 19-05-2013 11:34AM

Installed the new Horizon box during the week and have been gradually working through the various options.

1. Broadband / Wifi - no better, no worse than the previous box which was poor enough. Wifi drops off within 10m, cable connections are fine. I had hoped for an improvement but it seems not to be!

It is assumed that you will configure your router via the TV. I had to phone to get the IP address of the router and the password. It was regarded as a somewhat exotic request by the person I spoke with.

2. TV - great picture quality via HDMI but had to phone to find the code for the TV. There is no guide enclosed in the package despite references to it. It seems that they include a DVD in Holland.

3. Interface - looks great but slow and fussy and laggy.

4. Remote - biggest piece of rubbish in a long time. Range of no more than 1m and only if you are standing directly in front of the box. By doing gymnastics you might find a sweet spot with a greater range but "good luck with that". And.. yes.. I changed the batteries! This is going to be a major annoyance if I can't get a solution!

5. Customer Service - fine when you get to it but the knowledge of the box is not particularly deep. Had to wait for 1 day to get the box activated after delivery and that and some other stuff necessitated 5 phone calls - waiting time ranged from 10 minutes to 30 minutes.

Mister Gooey · 19-05-2013 12:49PM

Conehead33 wrote: »

Mr Gooey sir you are a legend! 5.1 restored! Something else...does the box take an age to turn on from standby?

It is very slow to turn on from standby. Still trying to figure out the best standby setting. Also,it seems that the hard drive never shuts off fully so you will hear a low level hum even when the box is in standby!

pelluci · 19-05-2013 01:16PM

Got a generic email which mentioned something that might be of use to those having problems with the remote.

Apparently it uses WiFi to connect to the box. I checked and was able to change channels from upstairs.

Deep Thought · 19-05-2013 01:17PM

ted1 wrote: »

Use the guide, hold down the tight button and it quickly skips forward to get you to the day you want

thats what I had to do, older way far better and quicker

paulboland · 19-05-2013 01:44PM

ortelius wrote: »

Installed the new Horizon box during the week and have been gradually working through the various options.

1. Broadband / Wifi - no better, no worse than the previous box which was poor enough. Wifi drops off within 10m, cable connections are fine. I had hoped for an improvement but it seems not to be!

It is assumed that you will configure your router via the TV. I had to phone to get the IP address of the router and the password. It was regarded as a somewhat exotic request by the person I spoke with.

2. TV - great picture quality via HDMI but had to phone to find the code for the TV. There is no guide enclosed in the package despite references to it. It seems that they include a DVD in Holland.

3. Interface - looks great but slow and fussy and laggy.

4. Remote - biggest piece of rubbish in a long time. Range of no more than 1m and only if you are standing directly in front of the box. By doing gymnastics you might find a sweet spot with a greater range but "good luck with that". And.. yes.. I changed the batteries! This is going to be a major annoyance if I can't get a solution!

5. Customer Service - fine when you get to it but the knowledge of the box is not particularly deep. Had to wait for 1 day to get the box activated after delivery and that and some other stuff necessitated 5 phone calls - waiting time ranged from 10 minutes to 30 minutes.

User Guide and setup guide
http://www.upc.ie/horizonsupport/

paulboland · 19-05-2013 01:54PM

http://www.upc.ie/horizonsupport/
Use this for latest support
User guide gives all info of the remote
Note video is for previous remote not the new one
There is a paring button on the remote to work with horizon box
paring must be done for remote to work or you will have problems with the remote
Button on keyboard side of remote
It will show on your tv screen paring suscessful
Remember to remove tab first before you start set up of horizon box

kave2 · 19-05-2013 03:50PM

pelluci wrote: »

Got a generic email which mentioned something that might be of use to those having problems with the remote.

Apparently it uses WiFi to connect to the box. I checked and was able to change channels from upstairs.

I can change channels with my Galaxy S4 via infrared port.

MonkstownHoop · 19-05-2013 03:52PM

been having problems all day with the wi-fi dropping on the laptop everytime i leave it for a few minutes

Technoprisoner · 19-05-2013 04:17PM

ortelius wrote: »

Installed the new Horizon box during the week and have been gradually working through the various options.

1. Broadband / Wifi - no better, no worse than the previous box which was poor enough. Wifi drops off within 10m, cable connections are fine. I had hoped for an improvement but it seems not to be!

It is assumed that you will configure your router via the TV. I had to phone to get the IP address of the router and the password. It was regarded as a somewhat exotic request by the person I spoke with.

2. TV - great picture quality via HDMI but had to phone to find the code for the TV. There is no guide enclosed in the package despite references to it. It seems that they include a DVD in Holland.

3. Interface - looks great but slow and fussy and laggy.

4. Remote - biggest piece of rubbish in a long time. Range of no more than 1m and only if you are standing directly in front of the box. By doing gymnastics you might find a sweet spot with a greater range but "good luck with that". And.. yes.. I changed the batteries! This is going to be a major annoyance if I can't get a solution!

5. Customer Service - fine when you get to it but the knowledge of the box is not particularly deep. Had to wait for 1 day to get the box activated after delivery and that and some other stuff necessitated 5 phone calls - waiting time ranged from 10 minutes to 30 minutes.

you must have a problem with your remote as they are wifi not infared....im able to use my remote upstairs

kave2 · 19-05-2013 04:46PM

Technoprisoner wrote: »

you must have a problem with your remote as they are wifi not infared....im able to use my remote upstairs

Well, I can use my Galaxy S4 to change channels via infrared, so there must be infrared as well.

Mister Gooey · 19-05-2013 05:16PM

kave2 wrote: »

Well, I can use my Galaxy S4 to change channels via infrared, so there must be infrared as well.

Infrared is used as well as wifi connection!

Wabbit Ears · 19-05-2013 07:58PM

The current keyboard remote is RF with IR for the TV volume, TV power and TV source.

The old remote Was IR and you can still do everything that used to do using a harmony remote, Samsung IR etc etc and if you still have the old remote it still works.

It is NOT wifi!!

ortelius · 19-05-2013 08:32PM

Thanks but... as far as I can see, this is exactly the same as the material sent with the box and adds nothing.

It does not provide any information on TV codes.

The pairing button is NOT necessary for the remote, it is for the keyboard. You do not have to pair the keyboard to use the remote, otherwise every user would have to have wifi, 'cos the keyboard is wifi.

Now.. you can get all the info you need by visiting the Dutch or Swiss site but why should that be necessary?

codod · 19-05-2013 08:39PM

Does anyone know the default log in details for accessing the box through http://192.168.192.1?

19-05-2013 08:49PM

codod wrote: »

Does anyone know the default log in details for accessing the box through http://192.168.192.1?

admin/admin

ortelius · 19-05-2013 08:49PM

username: admin
password: admin (lower case)

codod · 19-05-2013 08:49PM

thats it. thanks

ortelius · 19-05-2013 08:51PM

I had my hopes raised for a minute... went out and dug out the old remote...

Alas... nothing!

Must depend on which box you had previously.

Wabbit Ears · 19-05-2013 09:34PM

The old horizon remote or the old UPC remote?

Conehead33 · 19-05-2013 09:57PM

Does anyone have access to the 5ghz wifi? Mine isn't accessible...

Deep Thought · 19-05-2013 10:04PM

for some reason its decided not to show my NAS....

Wifi signal upstairs in very weak, my Airport Extreme far better

Meesared · 19-05-2013 10:06PM

Conehead33 wrote: »

Does anyone have access to the 5ghz wifi? Mine isn't accessible...

Its disabled (so far) I imagine it will get enabled at some point.

bocoonassa · 20-05-2013 10:38AM

Got Horizon box and very happy. Interface is better than old one, no issues with remote and picture quality is definitely better. Haven't been able to find four things at the one time to record yet. Phone and Internet still not working on new box so I have splitter and am using old modem for these with no issue. One question! UPC have not asked for old box back and we've connected via SCART to bedroom TV in order to watch stuff we had recorded previously which is working fine. Is it possible to use this old box as a decoder for my free to air satelitte dish which I use in the bedroom or to link with the existing decoder to record from this source?

apope8 · 20-05-2013 11:12AM

Got my Horizon box installed on Saturday. Got it installed by a technician. So far I am having none of the problems that you guys are having *Knock knock touch wood*!

No wifi drops, no prob with the sound or the picture. Getting the full 50mb from the wifi.
Pretty impressed so far. I love the interface. Very cool and theres nothing really that compares to it. Its miles ahead of the old interface and having being a sky customer in the past I think it is far better then their HD interface.
Menu's take some getting use to but in time I'd say I will be flying around it.
Have not had a chance to mess around with playing media from my phone or laptop yet but will probably get around to that during the week.

UPC Horizon Set Top Box trial

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