UPC Horizon Set Top Box trial

iDann · 09-05-2013 12:25PM

Ada Loose Slug wrote: »

Does anyone have a direct contact number for Horizon Support?

This install is starting to turn into a complete pain...

Had the box installed Tuesday morning, early doors. Tech was here for an hour or so. But never got past the installation screen which displays a '1090' error code and tells you to contact customer care.

He said it would come on in a couple of hours or so - they just had to sort something in the office - said grand - went to work.

It's still displaying the same error code. I've rang UPC multiple times but basically keep getting fobbed off - That should be sorted this evening/ morning/ afternoon etc. etc.

So basically I've had no TV since Tuesday morning (and they want to charge me an activation fee too - ha!)

I'm so glad I kept my existing modem. Otherwise I'd be sitting here playing board games and listing to the radio.

Switch it off and switch it back on

had the problem for a hour, then done that and it worked.

Horrocksjm · 09-05-2013 12:32PM

iDann wrote: »

Switch it off and switch it back on had the problem for a hour, then done that and it worked.

I had that error when mine was installed. the box was waiting to be provisioned. The box was rebooted after an hour and all came through.
Also make sure that the engineer did not put a smart card into the back as the new horizon box does not require it.

Lord Trollington · 09-05-2013 12:45PM

I got an email to confirm i was selected for the Trial last week. How long does it take for them to contact you about getting the box and getting it installed?

I was just about to change supplier to sky as I was losing faith, this box is their last hope.

garlad · 09-05-2013 01:20PM

Anyone else get a call from some company about coming out to see how you get on doing a self install?

Krusty_Clown · 09-05-2013 01:21PM

Evilbart wrote: »

Has ANYONE actually had a positive experience and thinks it is worth the upgrade at this point with the amount of bugs

24 hours later, I would say that my experience has been positive. I had problems with my phone not working (now resolved after a couple of reboots), HD channels not working (resolved after a couple of reboots), DLNA client not recognizing any devices (resolved - installed twonky, but think it may have been fixed by reboots, will go back this evening and try serviio). I had to reboot the box three times yesterday (net access was fine; just the TV services/menu were not responding).

Rebooting the box is a pain, as broadband + phone + tv are all unavailable for a while. If you are someone who likes to have everything working all of the time, then you probably shouldn't go with the trial and should wait for the official release. If you don't mind the occasion reboot/downtime in order to get access to the product sooner (and reap the trial rewards), then give it a lash. It is not an early adopter opportunity, it's a trial.

09-05-2013 01:21PM

garlad wrote: »

Anyone else get a call from some company about coming out to see how you get on doing a self install?

Yeah, i'm having some market research lads coming out to watch me install it and do a small interview. Getting an extra €50 for the bother.

cassette50 · 09-05-2013 01:40PM

Eamo71 wrote: »

How much are you being charged for the upgrade in speed?

It was a free upgrade.

bob11 · 09-05-2013 01:48PM

Hi Guys,

I just for the email asking me to sign up online with a link to the 2 packages for 68.50 or 78.50 per month for either 50 or 100 Meg bundles with anywhere 100 ..

I am currently on
Fibre Power Max HD anytime world for 81 Euros (30 meg) plus
2 additional boxes 1 with HD + , so my monthly total is 96 Euros ..

I want to keep my anytime world package (unlimited landline calls) but would love to get the 100 Meg upgrade for same price if I could.

Before I make the call, can anyone else share what pricing they have been offered for the Horizon 100 Meg bundle with Anytime World ?

Thanks in advance,

Bob

your desired user name · 09-05-2013 01:50PM

Have been upgraded to 100mb ..Achieving close to this wired, but the best from wifi is 47mb..
Is anyone getting in excess of 50mb with the new box on wifi?

Mikey23 · 09-05-2013 01:52PM

Expecting the courier this afternoon with the new box so sat down to watch a few recorded Daily Shows. My existing box appears to have deleted all my recordings tho - 100% free. I've reset it but no change.

Is this a coincidence or part of the experience others have had on the trial?

DylanII · 09-05-2013 01:53PM

your desired user name wrote: »

Have been upgraded to 100mb ..Achieving close to this wired, but the best from wifi is 47mb..
Is anyone getting in excess of 50mb with the new box on wifi?

Im getting 74mb on wifi. Its better than I was getting with the old one.

NinjaTruncs · 09-05-2013 01:56PM

Mikey23 wrote: »

Expecting the courier this afternoon with the new box so sat down to watch a few recorded Daily Shows. My existing box appears to have deleted all my recordings tho - 100% free. I've reset it but no change.

Is this a coincidence or part of the experience others have had on the trial?

I didn't have that, well not last night anyway, I didn't look this morning but our box was taken away about 11am so didn't have time to watch anything anyway.

garlad · 09-05-2013 01:57PM

Mikey23 wrote: »

Expecting the courier this afternoon with the new box so sat down to watch a few recorded Daily Shows. My existing box appears to have deleted all my recordings tho - 100% free. I've reset it but no change.

Is this a coincidence or part of the experience others have had on the trial?

Same thing happened me. Noticed about 3 nights ago that all my recordings were gone. Although the planner was still ok.
Presumed it was just me

wowzer · 09-05-2013 02:26PM

Box installed 2 hours ago, still no phone or broadband. Engineer said it could take an hour for it to come on. Was this the same for everyone else or did the bb, phone and tv work more or less straight away?

Lord Trollington · 09-05-2013 02:38PM

wowzer wrote: »

Box installed 2 hours ago, still no phone or broadband. Engineer said it could take an hour for it to come on. Was this the same for everyone else or did the bb, phone and tv work more or less straight away?

What area are you in?

wowzer · 09-05-2013 02:41PM

Lord Trollington wrote: »

What area are you in?

Dublin 15

sexylou138 · 09-05-2013 02:51PM

goose06 wrote: »

Have a look at this and see if this helps you're wifi speeds

http://www.countrymilewifi.com/simple-free-ways-improve-wifi-reception.aspx

Thanks for that..but as you know the horizon box is the router/modem

Evilbart · 09-05-2013 02:54PM

Ok still waiting for technician was told three times by UPC the last few days that he would be here before 2pm and not even a phonecall yet? Guess I just wasted half my day

sexylou138 · 09-05-2013 02:57PM

Just to let EVERYONE know..UPC DO NOT want your old boxes back. You keep them. You can cancel the trial and revert to your old package at ANYTIME
If you're asked to return it REFUSE.

Meesared · 09-05-2013 03:02PM

sexylou138 wrote: »

Just to let EVERYONE know..UPC DO NOT want your old boxes back. You keep them. You can cancel the trial and revert to your old package at ANYTIME
If you're asked to return it REFUSE.

Technically true, but after the trial is over and you keep the Horizon, they will likely want the old boxes back, they will be useless after you get Horizon installed as it will be deactivated. But hold onto the box all the same

irish_stu · 09-05-2013 03:05PM

Awaiting dpd to the d24 area for delivery

goose06 · 09-05-2013 03:07PM

sexylou138 wrote: »

Thanks for that..but as you know the horizon box is the router/modem

Sorry thought you had mentioned you were using your old router still.

ozmo · 09-05-2013 03:15PM

darraghn wrote: »

Not so good so far

...overscan pushes some of the screen off the edge of my 1080p 40" Samsung - - not sure how I can fix it with Horizon...

There is a "GAME Mode" setting on the Samsung TVs you can manually set the HDMI channel to - it has Zero overscan and fixes this
- works great for actual game consoles too(otherwise you are missing a huge portion of the screen).

Gdauto123 · 09-05-2013 03:18PM

Did anyone else lose the remote record option on the horizon iPhone app ?

ozmo · 09-05-2013 03:19PM

sexylou138 wrote: »

Just to let EVERYONE know..UPC DO NOT want your old boxes back. You keep them. You can cancel the trial and revert to your old package at ANYTIME
If you're asked to return it REFUSE.

Free Internal 3.5" Sata hardrive - yay! (only joking - Im sure they want them back - my sister for one has been hassling them for weeks to get a modern HDR (black) UPC box - she was installed this year but given this really ancient noisy huge yoke that takes ages to startup - but they said there was none of the newer types available)

ct5amr2ig1nfhp · 09-05-2013 03:21PM

Which one of the UPC boxes are you speaking about?
I specifically asked about this on the phone before install and also asked the engineer when it was installed. I was told I could not keep the old box, it had to go back to UPC. It was either one or the other but I can't keep both.

sexylou138 wrote: »

Just to let EVERYONE know..UPC DO NOT want your old boxes back. You keep them. You can cancel the trial and revert to your old package at ANYTIME
If you're asked to return it REFUSE.

flanna · 09-05-2013 03:25PM

Self installed mine in the last hour without any hassle, going through the channels though and the aspect ratio on some of them are changing on their own and still trying to find a code to pair the remote to my tv

JKGT · 09-05-2013 03:33PM

Self install is the same as any other upc self install.... 15 mins to setup, Getting around 75mbs wireless and the range seems to be a lot better...

garlad · 09-05-2013 03:38PM

Currently my router is 192.168.15.1, and everything else has an ip between 192.168.15.2 and 192.168.15.255
Does the horizon box have an ip of 192.168.192.1?
Can you change it?

Paulw · 09-05-2013 03:47PM

I had my install this afternoon.

Went fine.

Phone - working fine
Broadband - works fine. Same speeds as I was getting before (100mb line).
TV - will take getting used to.

I reconfigured the box with the settings I used previously, for IP, SSID, password, etc. So, I don't need to change any of my home network setup. Very easy to do.

TV - the UI is fast and easy to use. Looks slick. Picture is clear. I have it set to 1080p, without issue. The audio though, seems to be bad. Cutting in and out. I'm using it via HDMI from the box to an AV receiver. I also tried using the SPDIF connection, with the same result. I will continue to play with it, and check a few things.

UPC Horizon Set Top Box trial

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