UPC Horizon Set Top Box trial

JoeyJJ · 08-05-2013 10:51AM

iDann wrote: »

Did it say something about unable to complete installation?

Yip, but the technician said it would fix itself, it didn't look like a screen that was retrying, once I got him out the door I rebooted, he was going to call back after next appointment but no need.

JoeyJJ · 08-05-2013 10:53AM

iDann · 08-05-2013 10:54AM

JoeyJJ wrote: »

Yip, but the technician said it would fix itself, it didn't look like a screen that was retrying, once I got him out the door I rebooted, he was going to call back after next appointment but no need.

Same problem here. They came and installed it after telling me the appointment was cancelled. Thanks I'll do that there

JoeyJJ · 08-05-2013 11:26AM

Hopefully it works, was chancing my arm but yer man was unsure himself worst I thought it would do was fail again and sher where is that worse off

Krusty_Clown · 08-05-2013 11:30AM

darraghn wrote: »

The only delay was getting the provisioning done at the back end - apparently it has been slow to date but getting better.

That's what bothers me about the self-install option. Nobody to escalate the provisioning for you. At least it's an 1800- support number for self-install.

Horrocksjm · 08-05-2013 11:33AM

Waiting here with anticipation for a upc engineer to show up and install my horizon box. One question. Is it possible to watch a channel from the box on an iPad not using the new app which I believe is separate. Have seen some differing views on this.

Meesared · 08-05-2013 11:35AM

Horrocksjm wrote: »

Waiting here with anticipation for a upc engineer to show up and install my horizon box. One question. Is it possible to watch a channel from the box on an iPad not using the new app which I believe is separate. Have seen some differing views on this.

Well you can watch TV online through Horizon online, but you do need the app

lar77 · 08-05-2013 11:37AM

Been playing with it for a day now. The speed of channel change, guide etc is great, the menus are slick if a little over complicated. So lots of improvements over the old HD box but ....

The pic switches to an over all light blue, almost inverted image now and again. Sometimes it fixes itself, others I had to pull the HDMI and plug it back in. Switched the box to RGB to see if that fixes it.

Have had a lot of freezes, especially when you hold down the arrow button the scan through the guide quickly. Is there a way of changing the day on the guide??

The box would not turn on this morning with the remote or the power button on the front of the box. Had to kill the power with the switch on the back and reboot.

Once I got no pic at all, had to reboot.

The general image quality (excluding HD) is not as sharp as the old HD box.

The box is much noisier than the old HD box, even in standby.

When on the Medium power standby the box does a sort of reboot when powered on, takes a good while.

Youtube vids won't play. The other apps seem ok.

Is there a quick way of seeing what is currently being recorded?

Using my own router (works with the Horizon WiFi still active) so not sure how good the built in Wifi is. I can see both the Horizon wifi and my routers wifi two stories up (attic) and the Horizon signal is much weaker than the linksys router.

Horrocksjm · 08-05-2013 11:37AM

Ah sorry I was under the impression the box would broadcast to an iPad like using it as an additional screen.

Horrocksjm · 08-05-2013 11:39AM

What apps does the horizon box have installed?

grimm2005 · 08-05-2013 11:50AM

Got the email yesterday to sign up online, rang the number posted up here instead as I wanted to make sure I kept what I have on the current package and also to make sure I get to keep the router and use it in another room. All set up alright and the new package is actually a little bit cheaper then what we were paying currently. Was told that DPD will text to arrange delivery with Thursday being the latest and we'll also get an email to confirm all the changes. Have yet to recieve either a text or email yet though. Looks like they've gone for the self install option in my case anyway, which is fine by me.

who_me · 08-05-2013 12:01PM

Just got the email this morning to register online, but as above, I just got a "free" upgrade from 120Mbps to 150Mbps so I don't want to be downgraded to 100Mbps, nor sign up for 12 months, particularly for a service that's still in beta.

Will call the number above instead.

Edit - the text at the bottom of the email:

When you are accepted onto the trial you will be required to move to a new bundle. You will be asked to provide feedback on your experience of the service which will be used to ensure the service offers the best experience when we launch to the public.

I thought this had been denied above?

grimm2005 · 08-05-2013 12:05PM

One thing I should mention, that they told me that I was on a 120mb connection and that I'd either have to move down to 100mb or upto 150mb for an extra €5 a month. Since I was never notified or even knew that I was given an upgrade to 120mb I just asked to go back to 100mb.

garlad · 08-05-2013 12:12PM

Anyone with the box try and do port forwarding? Be nice to get confirmation on this

iDann · 08-05-2013 12:20PM

Does anyone get this...screen goes blank if your playing music, But sound stays, it seems to happen when I stream it from twonky on my iPhone..

Deep Thought · 08-05-2013 12:24PM

Hi Lads

If the router is installed in the box, can I still keep my old router (no wireless) as I have it attached to the Airport Extreme and the NAS, Apple TV, TV, Xbox attached to that network

These are all (except TV) in a different room that the current box and TV

I don't want to have to move NAS, Xbox etc into the living room

Cheers

belmulletman · 08-05-2013 12:42PM

Deep Thought wrote: »

Hi Lads

If the router is installed in the box, can I still keep my old router (no wireless) as I have it attached to the Airport Extreme and the NAS, Apple TV, TV, Xbox attached to that network

These are all (except TV) in a different room that the current box and TV

I don't want to have to move NAS, Xbox etc into the living room

Cheers

I did... just let them know you want to keep the existing modem. I have mine all set up just right and everything was connected just so... so opted to keep my modem and just connect the box to it.

Deep Thought · 08-05-2013 01:13PM

belmulletman wrote: »

I did... just let them know you want to keep the existing modem. I have mine all set up just right and everything was connected just so... so opted to keep my modem and just connect the box to it.

how did you connect the bx to it ? wireless to your old router?

belmulletman · 08-05-2013 01:14PM

Deep Thought wrote: »

how did you connect the bx to it ? wireless to your old router?

I connected via ethernet, but you can connect it to your existing wireless network.

Also, I would recommend NOT having the box scan your network for media. I found it really slowed the box down!

Deep Thought · 08-05-2013 01:17PM

belmulletman wrote: »

I connected via ethernet, but you can connect it to your existing wireless network.

Also, I would recommend NOT having the box scan your network for media. I found it really slowed the box down!

ah...I have one of those power things..that should work

MrVestek · 08-05-2013 01:38PM

Deep Thought wrote: »

ah...I have one of those power things..that should work

I wouldn't rely on those being very fast though.

fumancu · 08-05-2013 01:41PM

crap they didnt give me that option they said i had to give modem back just got this in dismorning am i able to buy my own router

belmulletman · 08-05-2013 01:41PM

Achilles wrote: »

I wouldn't rely on those being very fast though.

Depends on which ones you have / quality of your power lines. I'm in an apartment and have 500megabit adapters and get between 80-100 at the opposite end of the apt (and faster depending on what else is turned on at the time). In saying that, the 500mb ones are expensive, but needed them as 200mb ones couldn't hand streaming HD content from my NAS drives.

Deep Thought · 08-05-2013 01:41PM

belmulletman wrote: »

I did... just let them know you want to keep the existing modem. I have mine all set up just right and everything was connected just so... so opted to keep my modem and just connect the box to it.

Spoke to a bloke who asked why do I want to keep old modem...as everything is consolidated onto new box...he didn't get it at all....

Should I just tell the installer.?

belmulletman · 08-05-2013 01:43PM

Deep Thought wrote: »

Spoke to a bloke who asked why do I want to keep old modem...as everything is consolidated onto new box...he didn't get it at all....

Should I just tell the installer.?

I guess so! I self installed before the trial so not sure how they are doing it now tbh!

Deep Thought · 08-05-2013 02:04PM

belmulletman wrote: »

Depends on which ones you have / quality of your power lines. I'm in an apartment and have 500megabit adapters and get between 80-100 at the opposite end of the apt (and faster depending on what else is turned on at the time). In saying that, the 500mb ones are expensive, but needed them as 200mb ones couldn't hand streaming HD content from my NAS drives.

I stream HD / 3D movies via my NAS on Wireless network and have no issues.

I could connect the new box wireless to my Network

belmulletman · 08-05-2013 02:13PM

Deep Thought wrote: »

I stream HD / 3D movies via my NAS on Wireless network and have no issues.

I could connect the new box wireless to my Network

Fair enough... I was getting 40+megabit throughput on HD movies with DTS and was causing buffering, so upgraded my adapters to handle 'em.

who_me · 08-05-2013 02:14PM

grimm2005 wrote: »

One thing I should mention, that they told me that I was on a 120mb connection and that I'd either have to move down to 100mb or upto 150mb for an extra €5 a month. Since I was never notified or even knew that I was given an upgrade to 120mb I just asked to go back to 100mb.

Thanks grimm. In the last round of "free" upgrades I was told I'll be automatically being upgraded to 150Mbps, but I don't think it's happened yet.

Will call them to be doubly-sure it's not a new contract.

kitsy13 · 08-05-2013 02:26PM

How long in general does the horizon sign up email take to come through

thefishone · 08-05-2013 02:39PM

Deep Thought wrote: »

Spoke to a bloke who asked why do I want to keep old modem...as everything is consolidated onto new box...he didn't get it at all....

Should I just tell the installer.?

Definitely tell the installer,there should be no problem connecting the horizon box
to your current setup.If they say no way,then at least hold onto your router.

UPC Horizon Set Top Box trial

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