UPC Horizon Set Top Box trial

Pedro32561 · 02-05-2013 09:03AM

TCP/IP wrote: »

Can somebody please PM me the number to call. Much appreciated.

+1 - would really appreciate someone sending me it also. Spoke to 5 different people on 1908 yesterday evening and none of them had a clue about it!

MrVestek · 02-05-2013 09:06AM

I got the email saying that I had been accepted about a month ago and not a peep from them since, I may give them a call later on to ask what the craic is.

I have a funny feeling they're calling my house phone to arrange it though and considering we both work regular hours then that's probably why we haven't heard from them yet.

cjlawlor · 02-05-2013 09:12AM

I'm interested to hear if the router aspect of the horizon set top box is better or worse than the Cisco EPC3925 - particularly in terms of wireless coverage and configuration options (real world reports as opposed to spec sheets). Any feedback from those who are on this trial would be appreciated.

ted1 · 02-05-2013 09:18AM

Achilles wrote: »

I got the email saying that I had been accepted about a month ago and not a peep from them since, I may give them a call later on to ask what the craic is.

I have a funny feeling they're calling my house phone to arrange it though and considering we both work regular hours then that's probably why we haven't heard from them yet.

Update your details on the website with your voicemail

ted1 · 02-05-2013 09:19AM

TCP/IP wrote: »

Can somebody please PM me the number to call. Much appreciated.

There's a number in the email, but I called the on 1908 and they saw from my account that I was on the trial and got an email

MrVestek · 02-05-2013 09:25AM

ted1 wrote: »

Update your details on the website with your voicemail

Sorry you'll have to excuse my early morning silliness but when you say that I have to update my details on the website 'with my voicemail' what do you mean exactly?

*edit*

Just checked there and the only contact details they have for me are my mobile contact details, I definitely haven't received any kind of contact from them on my mobile though, I might add in my work direct line as a secondary contact... you never know.

It's funny I was one of the first people to receive the email accepting me to the trial too, madness.

ted1 · 02-05-2013 09:36AM

don't know where voicemail came from, meant to say mobile.

if they have your mobile, thats the number they'll call

SoundWave · 02-05-2013 09:42AM

can someone PM me the number too.

Cheers
SW

swampy353 · 02-05-2013 09:49AM

I'm just rang 1908 and choose option 3

Pedro32561 · 02-05-2013 09:50AM

swampy353 wrote: »

I'm just rang 1908 and choose option 3

I did that yesterday and they didn't have a clue. Got transferred all over the place!

MrVestek · 02-05-2013 09:55AM

ted1 wrote: »

don't know where voicemail came from, meant to say mobile.

if they have your mobile, thats the number they'll call

They've had that from the start, still have no idea why I haven't been called. They seem pretty active on Twitter and Facebook though as it's publicly facing so I might query it with them there.

coats · 02-05-2013 09:58AM

1890 940 277

MrVestek · 02-05-2013 10:01AM

coats wrote: »

1890 940 277

Ok? What's this for?

Isn't this an incredibly old NTL tech support phone number? It's all the one number now and apparently they haven't a clue that there's a trial even going on.

Hence why I'll be contacting them on FB or Twitter as their marketing department will usually know the score with this kinda stuff.

coats · 02-05-2013 10:02AM

Achilles wrote: »

Ok? What's this for?

Isn't this an incredibly old NTL tech support phone number? It's all the one number now and apparently they haven't a clue that there's a trial even going on.

Hence why I'll be contacting them on FB or Twitter as their marketing department will usually know the score with this kinda stuff.

Thats the number in the email to ring

Heisenberg1 · 02-05-2013 10:05AM

Horizon Number 1890 940277

swampy353 · 02-05-2013 10:06AM

Pedro32561 wrote: »

I did that yesterday and they didn't have a clue. Got transferred all over the place!

Maybe i just got lucky, the rep i spoke to said that he was doing horizon all day and i would have got through to him if it had rang the 1890 number

MrVestek · 02-05-2013 10:08AM

swampy353 wrote: »

Maybe i just got lucky, the rep i spoke to said that he was doing horizon all day and i would have got through to him if it had rang the 1890 number

Fantastic, going to call them now. :-)

swampy353 · 02-05-2013 10:10AM

Achilles wrote: »

Fantastic, going to call them now. :-)

Post how you get on

MrVestek · 02-05-2013 10:22AM

On the phone to them as we speak, should be installed on the 11th.

I was to get an email about it apparently but I didn't receive it. Not to worry anyway, thanks for the heads up about that number lads!

Pedro32561 · 02-05-2013 10:24AM

Just called - got through fairly fast.

I'm currently paying around €78 for 25MB broadband with Digital Max, phone and multiroom.
With Horizon, moving to 100MB and added HD to the main box for a total of €88.50. I was happy with the €10 increase for what I'm gaining. Got €90 credit and €12 movie credit.
I was specifically told I would not be going into a new 12 month contract. I didn't even ask this, he offered the information.

Going on holidays next Friday so can't get it installed until near the end of the month.

MrVestek · 02-05-2013 10:28AM

Pedro32561 wrote: »

Just called - got through fairly fast.

I'm currently paying around €78 for 25MB broadband with Digital Max, phone and multiroom.
With Horizon, moving to 100MB and added HD to the main box for a total of €88.50. I was happy with the €10 increase for what I'm gaining. Got €90 credit and €12 movie credit.
I was specifically told I would not be going into a new 12 month contract. I didn't even ask this, he offered the information.

Going on holidays next Friday so can't get it installed until near the end of the month.

I just got told pretty much the same thing. Happy days, my Internet speed will be reduced a tad as I was on 100Mb which was then upgraded to 130Mb but I can live with that, so it'll be going back down to 100Mb now but I can live with that!

Virgin Media: Reps · 02-05-2013 10:30AM

Hi folks,

We just want to clarify a few things regarding the Horizon TV trial currently being discussed:

On Wednesday morning we sent the first batch of invitations to those who successfully registered for our trial. The remaining invitations will be sent early next week. So if you haven’t had the invitation yet don’t worry, you will soon.

This trial is to get feedback on Horizon TV from our customers and to test all of our processes. Some participants will be asked to call us to sign up and others will be directed to our website. We’ll also offer some participants a technician installation (for free) and others will be able to install the new box themselves. The feedback you provide not only on Horizon TV itself but also your journey in signing up and receiving the new service is invaluable in ensuring all teething issues are ironed out before we officially launch.

As a result of comments posted here we’d like to clarify the following:

- Everyone who was accepted onto the trial will be invited to participate.
- You will not be required to sign up to a new 12 month contract when you participate in this trial.
- We have a range of bundles available which our Horizon agents will be happy to discuss with you to find the best option for your needs and your budget.
- Any loyalty offers that were applied to your account before you subscribed to Horizon TV will be continued.
- If you were told yesterday that you weren’t able to get Horizon TV, we are working on this and we will be calling you back shortly to process your order.
- To thank participants for their support we’re giving them a credit of €102. We’re also providing the Horizon box for free and waiving the activation fee, all of which will be explained in the invitation.
- We cannot confirm yet how long the trial will last. But rest assured that you will be able to continue enjoying great entertainment in your home from UPC throughout the trial and after we launch.

We hope this clears up any confusion regarding the Horizon TV trials.

We are extremely excited about Horizon TV and believe you will be too when you have it installed in your home.

If anyone who has already signed up has any questions please feel free to PM UPC: Reps with your account details, and we will be happy to discuss further.

Thanks.

Eamo71 · 02-05-2013 10:33AM

ted1 wrote: »

I was told today that as part of the trial I am being put on a new bundle costs and extra 1.75 pr month, but Its not a new contract, so to confirm its not a new 12 month contract. With the credit being received I am paying less. So it's a good deal.

Horizon being installed on Wednesday.

What was your original bundle?

apope8 · 02-05-2013 10:35AM

UPC: Reps wrote: »

Hi folks,

We just want to clarify a few things regarding the Horizon TV trial currently being discussed:

On Wednesday morning we sent the first batch of invitations to those who successfully registered for our trial. The remaining invitations will be sent early next week. So if you haven’t had the invitation yet don’t worry, you will soon.

This trial is to get feedback on Horizon TV from our customers and to test all of our processes. Some participants will be asked to call us to sign up and others will be directed to our website. We’ll also offer some participants a technician installation (for free) and others will be able to install the new box themselves. The feedback you provide not only on Horizon TV itself but also your journey in signing up and receiving the new service is invaluable in ensuring all teething issues are ironed out before we officially launch.

As a result of comments posted here we’d like to clarify the following:

- Everyone who was accepted onto the trial will be invited to participate.
- You will not be required to sign up to a new 12 month contract when you participate in this trial.
- We have a range of bundles available which our Horizon agents will be happy to discuss with you to find the best option for your needs and your budget.
- Any loyalty offers that were applied to your account before you subscribed to Horizon TV will be continued.
- If you were told yesterday that you weren’t able to get Horizon TV, we are working on this and we will be calling you back shortly to process your order.
- To thank participants for their support we’re giving them a credit of €102. We’re also providing the Horizon box for free and waiving the activation fee, all of which will be explained in the invitation.
- We cannot confirm yet how long the trial will last. But rest assured that you will be able to continue enjoying great entertainment in your home from UPC throughout the trial and after we launch.

We hope this clears up any confusion regarding the Horizon TV trials.

We are extremely excited about Horizon TV and believe you will be too when you have it installed in your home.

If anyone who has already signed up has any questions please feel free to PM UPC: Reps with your account details, and we will be happy to discuss further.

Thanks.

Hi UPC Reps

I called up yesterday and was told that I Would be put onto a new 12 month contract for taking on the horizon box. Can you now confirm for definite that I will not be placed in a new 12 month contract?

ted1 · 02-05-2013 10:45AM

Eamo71 wrote: »

What was your original bundle?

I forget the name of it, maybe essential plus.
65 for bundle+5 hd+ 8.75 multiroom with PVR

MrVestek · 02-05-2013 11:00AM

apope8 wrote: »

Hi UPC Reps

I called up yesterday and was told that I Would be put onto a new 12 month contract for taking on the horizon box. Can you now confirm for definite that I will not be placed in a new 12 month contract?

This was possibly a slightly misinformed rep but I'm sure they'll need this feedback when they contact you with questionnaires etc so make sure to mention it.

I was specifically told that I would not be put onto a new 12 month contract for this so I think it's safe to assume that that's the same for everybody but again they could be trialing different ways of doing things to see which works best so it might not be a bad idea to PM the UPC rep for clarification.

I mentioned boards.ie in my phone call so that's probably why they're here to re-clarify a few things, thanks for paying attention UPC!

Sorry if I interrupted your natural flow of things but I was told that I was actually sent the email asking to call but I hadn't actually received this at all, this is one of the things I'll be mentioning when I'm required to fill in a few forms about it.

coylemj · 02-05-2013 11:18AM

Could someone with the new box please say what digital audio output is included - optical and/or co-ax?

Rafloution · 02-05-2013 11:23AM

Rafloution wrote: »

Horizon support pages in English

http://www.upc-cablecom.ch/en/support/product-overview/horizon/

It has a built in router so yes the ethernet ports should be active.

Install Instructions showing everything you need to know.

http://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/manuals/en/hrz/upc-horizon-user-manual.pdf

Quick guide here

http://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/manuals/en/hrz/upc-horizon-quick-guide.pdf

Twonky help references are quite amusing, pointing to the fact its buggy and if problems occur reset the whole box

Disclaimer

I'm assuming its the same model we are getting

above

Kildare Red · 02-05-2013 11:25AM

Was onto UPC yesterday & today about this. Was told yesterday the additional charge would be €2.50 per month extra then when I rang this morning was told the charge would be €5.00 per month extra

swampy353 · 02-05-2013 11:35AM

coylemj wrote: »

Could someone with the new box please say what digital audio output is included - optical and/or co-ax?

Both, posted a link to spec sheet earlier /yesterday

UPC Horizon Set Top Box trial

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