TCP/IP wrote: » Can somebody please PM me the number to call. Much appreciated.
Achilles wrote: » I got the email saying that I had been accepted about a month ago and not a peep from them since, I may give them a call later on to ask what the craic is. I have a funny feeling they're calling my house phone to arrange it though and considering we both work regular hours then that's probably why we haven't heard from them yet.
ted1 wrote: » Update your details on the website with your voicemail
swampy353 wrote: » I'm just rang 1908 and choose option 3
ted1 wrote: » don't know where voicemail came from, meant to say mobile. if they have your mobile, thats the number they'll call
coats wrote: » 1890 940 277
Achilles wrote: » Ok? What's this for? Isn't this an incredibly old NTL tech support phone number? It's all the one number now and apparently they haven't a clue that there's a trial even going on. Hence why I'll be contacting them on FB or Twitter as their marketing department will usually know the score with this kinda stuff.
Pedro32561 wrote: » I did that yesterday and they didn't have a clue. Got transferred all over the place!
swampy353 wrote: » Maybe i just got lucky, the rep i spoke to said that he was doing horizon all day and i would have got through to him if it had rang the 1890 number
Achilles wrote: » Fantastic, going to call them now. :-)
Pedro32561 wrote: » Just called - got through fairly fast. I'm currently paying around €78 for 25MB broadband with Digital Max, phone and multiroom. With Horizon, moving to 100MB and added HD to the main box for a total of €88.50. I was happy with the €10 increase for what I'm gaining. Got €90 credit and €12 movie credit. I was specifically told I would not be going into a new 12 month contract. I didn't even ask this, he offered the information. Going on holidays next Friday so can't get it installed until near the end of the month.
ted1 wrote: » I was told today that as part of the trial I am being put on a new bundle costs and extra 1.75 pr month, but Its not a new contract, so to confirm its not a new 12 month contract. With the credit being received I am paying less. So it's a good deal. Horizon being installed on Wednesday.
UPC: Reps wrote: » Hi folks, We just want to clarify a few things regarding the Horizon TV trial currently being discussed: On Wednesday morning we sent the first batch of invitations to those who successfully registered for our trial. The remaining invitations will be sent early next week. So if you haven’t had the invitation yet don’t worry, you will soon. This trial is to get feedback on Horizon TV from our customers and to test all of our processes. Some participants will be asked to call us to sign up and others will be directed to our website. We’ll also offer some participants a technician installation (for free) and others will be able to install the new box themselves. The feedback you provide not only on Horizon TV itself but also your journey in signing up and receiving the new service is invaluable in ensuring all teething issues are ironed out before we officially launch. As a result of comments posted here we’d like to clarify the following: - Everyone who was accepted onto the trial will be invited to participate. - You will not be required to sign up to a new 12 month contract when you participate in this trial. - We have a range of bundles available which our Horizon agents will be happy to discuss with you to find the best option for your needs and your budget. - Any loyalty offers that were applied to your account before you subscribed to Horizon TV will be continued. - If you were told yesterday that you weren’t able to get Horizon TV, we are working on this and we will be calling you back shortly to process your order. - To thank participants for their support we’re giving them a credit of €102. We’re also providing the Horizon box for free and waiving the activation fee, all of which will be explained in the invitation. - We cannot confirm yet how long the trial will last. But rest assured that you will be able to continue enjoying great entertainment in your home from UPC throughout the trial and after we launch. We hope this clears up any confusion regarding the Horizon TV trials. We are extremely excited about Horizon TV and believe you will be too when you have it installed in your home. If anyone who has already signed up has any questions please feel free to PM UPC: Reps with your account details, and we will be happy to discuss further. Thanks.
Eamo71 wrote: » What was your original bundle?
apope8 wrote: » Hi UPC Reps I called up yesterday and was told that I Would be put onto a new 12 month contract for taking on the horizon box. Can you now confirm for definite that I will not be placed in a new 12 month contract?
Rafloution wrote: » Horizon support pages in Englishhttp://www.upc-cablecom.ch/en/support/product-overview/horizon/ It has a built in router so yes the ethernet ports should be active. Install Instructions showing everything you need to know.http://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/manuals/en/hrz/upc-horizon-user-manual.pdf Quick guide herehttp://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/manuals/en/hrz/upc-horizon-quick-guide.pdf Twonky help references are quite amusing, pointing to the fact its buggy and if problems occur reset the whole box Disclaimer I'm assuming its the same model we are getting
coylemj wrote: » Could someone with the new box please say what digital audio output is included - optical and/or co-ax?
