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UPC Horizon Set Top Box trial

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Comments

  • Registered Users, Registered Users 2 Posts: 1,445 ✭✭✭forzacalcio


    Any chacne someone could PM me the number?
    Got my mail 3 weks ago still waiting :(


  • Closed Accounts Posts: 539 ✭✭✭iDann


    Will someone please PM me the number? I would be so grateful :) been waiting 3 weeks!


  • Registered Users, Registered Users 2 Posts: 668 ✭✭✭belmulletman


    Kop On wrote: »
    Can someone confirm please if you need to surrender your current digibox or can you keep it "just in case" ?

    I only recently got a HD+ box from them and would like the reassurance that if the Horizon box is acting up I can reconnect my HD+ and go back to what I had.

    No you can't. I was in the same situation as you, but honestly. It's been fine. It does need an update to make it a bit faster and add new features, but that's coming tomorrow / Friday, so all is good.
    It's been working fine for me and I've no problem using it full time!
    I wouldn't worry about it to be honest. You wouldn't be the only one in that situation but UPC seem pretty confident about it now.


  • Registered Users, Registered Users 2 Posts: 48 danom8


    Just signed up after receiving the invitation email this morning. The box is due to arrive Tuesday evening.

    Om paying €66/month at the moment but I was told by the guy on the phone that this will increase to €68 regardless in summer. Everyone will be paying a bit extra. Horizon will be €70/month so I'll only be paying €2 extra along with €90 credit on my account so it's well worth it for me. I'm also upgrading to HD which I didn't have before along with doubling my broadband to 50mg.

    He also told me that it's still a trial so I'm not in a new contract and can opt out at any time.

    Can't wait to get home from work on Tuesday and try it out!


  • Registered Users, Registered Users 2 Posts: 668 ✭✭✭belmulletman


    danom8 wrote: »
    Just signed up after receiving the invitation email this morning. The box is due to arrive Tuesday evening.

    Om paying €66/month at the moment but I was told by the guy on the phone that this will increase to €68 regardless in summer. Everyone will be paying a bit extra. Horizon will be €70/month so I'll only be paying €2 extra along with €90 credit on my account so it's well worth it for me. I'm also upgrading to HD which I didn't have before along with doubling my broadband to 50mg.

    He also told me that it's still a trial so I'm not in a new contract and can opt out at any time.

    Can't wait to get home from work on Tuesday and try it out!

    You're gonna love it, PLUS, with the new software update being pushed out this week, you'll be straight onto the updated software. While current software is 'ok', I'm hearing good things about the new stuff.
    Also, they are issuing a new remote as well as the current one is pants!


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  • Registered Users, Registered Users 2 Posts: 1,324 ✭✭✭BBMcQ


    Thanks for those who sent me the phone number. Anyone accepted on the trial can get it installed once you get the phone number.

    I signed upto:
    100mb Broadband
    Digital Max Horizon TV with HD
    Freetime Telephone

    83.50 EUR for 12 months with 90 EUR credit and 2 free on demand movie rentals. Getting it installed Saturday week and i'm not around during the week.

    Also, I transferred over my current discounts, so the monthly cost is only 67.50 EUR. Happy out


  • Registered Users, Registered Users 2 Posts: 5,479 ✭✭✭Hootanany


    Any chance of the phone number please PM


  • Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭gar


    pm the number please?


  • Registered Users, Registered Users 2 Posts: 411 ✭✭Evilbart


    Can someone please PM me the number also will report back what was said thanks


  • Registered Users, Registered Users 2 Posts: 1,032 ✭✭✭Raoul Duke


    I'm in the same boat as many here. Email ages ago, no email today.

    Could someone pm me this telephone number please?


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  • Registered Users, Registered Users 2 Posts: 3,663 ✭✭✭JoeyJJ


    From facebook

    UPC Ireland Hi folks. Just to clarify something regarding the emails sent today about Horizon trials: Not all customers accepted on the trial have been contacted as yet. So if you haven't received an email as yet then don't worry - we will be in touch in the near future. Apologies for any confusion regarding this. Thanks, Eamonn


  • Registered Users, Registered Users 2 Posts: 644 ✭✭✭Eamo71


    my friend who's on the trial has been offered 100mb broadband (from 25 or 30 I think) and he can kep all his current discounts along with all the free credits horizon offers for an extra 10 per month so he was paying 47 now he's paying 57 PM. Do you think that's a good deal. Are they offering 50mb with Horizon. Would that be cheaper?


  • Registered Users, Registered Users 2 Posts: 17,997 ✭✭✭✭Ha Long Bay


    Also accepted on the trial but no email. Could someone PM me the number please?


  • Registered Users, Registered Users 2 Posts: 411 ✭✭Evilbart


    Ok that number worked thanks,getting it installed next week,my bill jumped by €4,50 to €78,50 but the credit will more than make up for that also broadband speed is being doubled to 100mb


  • Registered Users, Registered Users 2 Posts: 249 ✭✭slarkin123


    Could someone please pm me the number. I'm on the trial and never got an email. Very eager to have it installed.


  • Registered Users, Registered Users 2 Posts: 13,270 ✭✭✭✭Paulw


    UPC posted on Facebook that they are sending the email in batches. More emails to people tomorrow, so don't panic if you didn't get the email.


  • Registered Users, Registered Users 2 Posts: 3,663 ✭✭✭JoeyJJ


    someone pm me the number if thats ok.


  • Registered Users, Registered Users 2 Posts: 158 ✭✭coldcake


    May request a PM too, as still no email


  • Registered Users, Registered Users 2 Posts: 189 ✭✭lar77


    Please PM me the number too please.Thanks


  • Closed Accounts Posts: 539 ✭✭✭iDann


    Not available in my area yet. :/


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  • Registered Users, Registered Users 2 Posts: 3,663 ✭✭✭JoeyJJ


    Sod it couldn't wait, to be installed next tuesday. My bill will be lower, just popped off new customer price in Feb and was meaning to try to get a deal and my bb gone up. So real result for me.


  • Registered Users, Registered Users 2 Posts: 249 ✭✭slarkin123


    Coming on Tuesday. Cant wait to try it


  • Closed Accounts Posts: 539 ✭✭✭iDann


    Anyone in Cork City get to sign up today? Or is it just Dublin :(


  • Registered Users, Registered Users 2 Posts: 134 ✭✭Jacob55


    How long are people on hold for when they call up?
    I have tried twice but had to give up both times. I don't like ringing 1890 from my mobile and being on hold.


  • Registered Users, Registered Users 2 Posts: 25,754 ✭✭✭✭coylemj


    Just so people are aware and I know it has already been mentioned but the person you'll be talking to is a SALES person so be prepared to have any concerns brushed aside and expect wishy washy answers to every question .... the install will take between 10 and 20 minutes, the installers will phone ahead to say they're coming, don't worry your little head, sure it'll be grand, blah blah blah. All the stuff that I heard before and which turned out to be BS.

    Anyway, I've signed up so fingers crossed!

    BTW, I phoned them on the 1890 number from my UPC cordless phone, I suppose it's expecting too much to say that they shouldn't charge me extra for that call which probably lasted 15 minutes including wait time and sitting on hold while the guy went to get clarification about things I wanted cleared up?


  • Registered Users, Registered Users 2 Posts: 3,669 ✭✭✭who_me


    iDann wrote: »
    Anyone in Cork City get to sign up today? Or is it just Dublin :(

    Yeah, it'd be interesting to see the geographical spread of the installs. In Cork city too and wondering if anyone has had it installed.


  • Closed Accounts Posts: 2,497 ✭✭✭omahaid


    Another Cork dweller here, no sign of anything yet


  • Registered Users, Registered Users 2 Posts: 267 ✭✭spannerism


    I talked to a sales agent earlier...I was on hold for about 5mins and got through.

    In short, they offered me a 6.50 increase on my existing cost (I don't have sports or movies). I would keep my package the same except get a horizon box (my package is Select Extra + 50mb broadband). He did try to peddle the 100mb broadband on me and I said no thanks is there a cheaper package? He then offered me a cheaper package.

    So guys, try to get a cheaper package if your not happy with the standard package they offer when you call.

    Also I was told that this is a new 12 month contract.

    I told them I'd think about it. I'm trying to save money...not spend it!!


  • Registered Users, Registered Users 2 Posts: 1,032 ✭✭✭patrickmooney


    Yes it does seem to be one big upsell. I was being offered the 100mb connection or the smaller one with a monthly cap. Two extremes. It's classic sales tactics and well, I feel let down by UPC by these games they are playing today.

    So much for building up trust over the years to have this trail handled as an excuse to upsell, push and get more money out of you. Shame on UPC I say. I am very annoyed with their behaviour and borderline "sham" of a trial.

    It's no more a trial then UPC is a company who care about the customer....


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  • Registered Users, Registered Users 2 Posts: 158 ✭✭coldcake


    just off the phone to them and I didn't get it in the end.

    I feel it is a bit of a bait and switch. The offered my 68.50 but my broadband speed would go down to 50mb from its current 60. When I said I was getting bumped up to 100mb sometime this month for a euro extra, he said he could do the 100 mb for 73.50.

    I asked if I could keep my router and he said no. I tried to haggle the price but no shifting.

    So basically I would be signing up for a new 12 month contract and sure I might save a few euro a month when you take into consideration the 90 euro credit but at the end of the trial I feel they would make it hard to revert to what I have now.

    It left me with the feeling that you are not trialing the hardware, but the package, if you see what I mean. I watch most TV online these days so new box never really thrilled me that much.

    Actually it is telling that you get through to the sales team.

    Think I'll see what sky can offer in my area :)


This discussion has been closed.
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