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UPC "Drop-outs" of late, going insane

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  • Options
    #152
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    D'Peoples Voice wrote: »
    I'd imagine it might help them more if those suffering these drop-outs could confirm if they were using the internet for gaming.
    If there was a high correlation - then it would be quicker to fix I would have thought.
    I can't understand why the company on Boards.ie, don't pigeon hole users into sub-forums, with common faults among that demographic. People downloading boxsets should not be in the same forum as those suffering low pings for gaming etc. Likewise those suffering slow speeds on wireless should not be same forum as those suffering problems on Windows 7 and so on.

    It baffles me completely why they actually started the Talk to... on boards.

    The talk is all one way there is no actual engagement with customers or dialogue.

    UPC don't appear to have any desire to actually communicate with customers and overall they seem extraordinarily slow to pick up on network issues.


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    #153
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    Zero improvement here in the last week:

    2550691266.png

    Funny how so many of the people complaining about the speeds they're getting all over Dublin all seem to be reporting 0.45 mb/sec, almost as if the problem is obviously at UPC level and sending out engineers to individual houses is completely pointless...


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    #154
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    Thargor wrote: »
    almost as if the problem is obviously at UPC level and sending out engineers to individual houses is completely pointless...
    If it was a service/network level problem, it would actually be easier to fix than if it's an intermittent fault with some properties.

    Worth noting that I'm in D24 and have never had a service issue like the one described. Which would indicate that this isn't specifically a network-level issue, otherwise it would be widespread.

    Even on this thread you have 152 posts by 30 people. But 97 of those posts have been made by 3 people. So this doesn't seem to be a major or common issue judging by those figures.


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    #155
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    seamus wrote: »
    If it was a service/network level problem, it would actually be easier to fix than if it's an intermittent fault with some properties.

    Worth noting that I'm in D24 and have never had a service issue like the one described. Which would indicate that this isn't specifically a network-level issue, otherwise it would be widespread.

    Even on this thread you have 152 posts by 30 people. But 97 of those posts have been made by 3 people. So this doesn't seem to be a major or common issue judging by those figures.

    If you wanted to go through it there have been many threads here and even more in the TalkTo forum with the exact same or similar symptoms. See the sticky on the 3925 for a fair few posts.

    We're not suggesting there are full outages, but there is some problem thats effecting people is a dispersed area and seems intermittent. And you can bet for every one of us posting here there are 5+ that called or havent dealt with it.


    Case is with their "Data Team" atm.


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    #156
    blainj2
    Registered Users Posts: 276 ✭✭blainj2


    ED E wrote: »
    Case is with their "Data Team" atm.
    Me too!


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    #157
    listermint
    Registered Users Posts: 33,790 ✭✭✭✭listermint


    ED E wrote: »
    If you wanted to go through it there have been many threads here and even more in the TalkTo forum with the exact same or similar symptoms. See the sticky on the 3925 for a fair few posts.

    We're not suggesting there are full outages, but there is some problem thats effecting people is a dispersed area and seems intermittent. And you can bet for every one of us posting here there are 5+ that called or havent dealt with it.


    Case is with their "Data Team" atm.


    The 3925 Issues are because that modem is rubbish. Best solution here is to treat the modem with the contempt it deserves. (ive done this with all service providers ive ever had) and use my own modem on its own or bridged.


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    #158
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    listermint wrote: »
    The 3925 Issues are because that modem is rubbish. Best solution here is to treat the modem with the contempt it deserves. (ive done this with all service providers ive ever had) and use my own modem on its own or bridged.
    So in all the cases you've been defending UPC in this thread and on the talk to boards against the "moaners" as you put it you've been using your own equipment instead of the hardware that UPC supplies which is apparently rubbish :confused:


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    #159
    alastair
    Registered Users Posts: 19,307 ✭✭✭✭alastair


    listermint wrote: »
    The 3925 Issues are because that modem is rubbish. Best solution here is to treat the modem with the contempt it deserves. (ive done this with all service providers ive ever had) and use my own modem on its own or bridged.

    Eh not quite. I've had the problems at my end, and modem has been in bridged mode from day one - problems only arrived recently.


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    #160
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    listermint wrote: »
    The 3925 Issues are because that modem is rubbish. Best solution here is to treat the modem with the contempt it deserves. (ive done this with all service providers ive ever had) and use my own modem on its own or bridged.

    I do bridge ^^ 3925 still crashes.


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    #161
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    2556823131.png

    Tic toc upc.


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    #162
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    Same for me all last night aswell.


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    #163
    listermint
    Registered Users Posts: 33,790 ✭✭✭✭listermint


    Thargor wrote: »
    So in all the cases you've been defending UPC in this thread and on the talk to boards against the "moaners" as you put it you've been using your own equipment instead of the hardware that UPC supplies which is apparently rubbish :confused:

    Havent found decent hardware from any ISPs to date. So yeah. The quality of the service is second to none, Hardware. Well you get what you pay for in life ive found.


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    #164
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    Except for the cases when you're paying for a 100 MB service and getting speeds of 0.4-0.5 mb/sec, honestly baffled by your smug tone in all these threads, do you think everyone on these boards is making this up or something?


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    #165
    listermint
    Registered Users Posts: 33,790 ✭✭✭✭listermint


    Thargor wrote: »
    Except for the cases when you're paying for a 100 MB service and getting speeds of 0.4-0.5 mb/sec, honestly baffled by your smug tone in all these threads, do you think everyone on these boards is making this up or something?

    Clearly dont understand the definition of smug.

    Heres my response to what youve just said. It stand to reason, do the calculations on complaints here. As has already been legitimately pointed out by another poster

    http://www.boards.ie/vbulletin/showpost.php?p=83550037&postcount=1


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    #166
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    listermint wrote: »
    Clearly dont understand the definition of smug.

    Heres my response to what youve just said. It stand to reason, do the calculations on complaints here. As has already been legitimately pointed out by another poster

    http://www.boards.ie/vbulletin/showpost.php?p=83550037&postcount=1
    Yeah Im perfectly aware of the definition of smug thanks, and Id include the statement "Clearly dont understand the definition of smug." in that. For example I frequent the Android board a lot, lets say every time someone was having trouble with 3's data connection which often recieves complaints I came blundering into the thread going "Nope, no problems here, must be you thats wrong, buy a new phone". People might start to think I was a bit of a smug twat aswell and it doesnt help the original person solve their problem in the slightest.

    But then I suppose engaging you like this is exactly what you're hoping for when you hang around these boards so ill just leave you to it.


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    #167
    listermint
    Registered Users Posts: 33,790 ✭✭✭✭listermint


    Thargor wrote: »
    Yeah Im perfectly aware of the definition of smug thanks, and Id include the statement "Clearly dont understand the definition of smug." in that. For example I frequent the Android board a lot, lets say every time someone was having trouble with 3's data connection which often recieves complaints I came blundering into the thread going "Nope, no problems here, must be you thats wrong, buy a new phone". People might start to think I was a bit of a smug twat aswell and it doesnt help the original person solve their problem in the slightest.

    But then I suppose engaging you like this is exactly what you're hoping for when you hang around these boards so ill just leave you to it.

    So you have no comment on my thoughts about it being localised to one or two nodes and not the apocalypse widespread scenario that is being made out here ?


  • Options
    #168
    alastair
    Registered Users Posts: 19,307 ✭✭✭✭alastair


    listermint wrote: »
    So you have no comment on my thoughts about it being localised to one or two nodes and not the apocalypse widespread scenario that is being made out here ?

    I've a comment about putting words in people's mouths - no-one mentioned any apocalypse. There is however a widespread problem - impacting North Wicklow to North Dublin at least, that's not resolvable at a domestic level. That you don't want to engage with that fact is your own business, but please don't pretend you know better - you simply don't.


  • Options
    #169
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Still awaiting news back.


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    #170
    TsarBomba
    Registered Users Posts: 13 ✭TsarBomba


    Hi folks,

    I was hoping one of you technically minded people could help me out here as some of the tech speak is going over my head!

    I have the 50mb speed in Sandyford, Dublin but have had the issue where speed drops at various times once or twice a day both over wi-fi and the cable down to anywhere near 2-3mb.

    I have rang numerous times, like many here it seems, and have been told there's no problem on their end, which became they found a fault in the area, to sending me out a new modem which has done nothing to fix the problem.

    Each time I have to restart the box to which it will return to normal until the next slow-down. They have now given me a direct number to call which I will do tomorrow.

    I basically want to know what to say to this person instead of them being able to brush me off and be totally in their control. Does anyone know what the issue is and how it can be resolved?

    Thanks in advance and apologies if this has been covered numerous times. Go easy on me if so :)


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    #171
    Ihackedboardz
    Registered Users Posts: 90 ✭✭Ihackedboardz


    @TsarBomba
    I too live in Sandyford & was having problem recently with my cable modem (3925) disconnecting Lan connections but wifi was fine, a replacement solved the issue, perhaps try providing them trace routes & ping times when there is a problem & when there isn't, this might help to find the issue...


    On a lighter note I'm getting roughly 126mb down today even though I'm only on the 100mb package... looks like there's been some sort of increase as the max I used to get was maybe 105/107mb down....upload speeds haven't changed


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    #172
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Ok, so in the last week things have been better. Not perfect, but its a big improvement.

    Was gaming this evening, World of Tanks, and noticed repeated lag spikes, 30, 250, 30, 250, over and over. Also having very sluggish browsing at times.



    IP_ADDRESS|TEST_DATE|TIME_ZONE|DOWNLOAD_MEGABITS|UPLOAD_MEGABITS|LATENCY_MS|SERVER_NAME|DISTANCE_KILOMETERS
    46.7.XXX.XX|3/20/2013 6:53 PM|GMT|27.17|1.96|25|Dublin|0
    46.7.XXX.XX|3/20/2013 6:59 PM|GMT|31.78|2.05|31|Dublin|0
    46.7.XXX.XX|3/20/2013 7:01 PM|GMT|31.59|2.70|188|Dublin|0
    46.7.XXX.XX|3/20/2013 7:01 PM|GMT|31.77|2.41|21|Dublin|0
    46.7.XXX.XX|3/20/2013 7:05 PM|GMT|31.87|2.24|36|Antwerp|750
    REBOOT| | | | | | | |
    46.7.XXX.XX|3/20/2013 7:10 PM|GMT|31.34|3.22|31|Antwerp|750
    46.7.XXX.XX|3/20/2013 7:11 PM|GMT|31.73|3.18|31|Antwerp|750
    46.7.XXX.XX|3/20/2013 7:11 PM|GMT|31.79|3.22|35|Antwerp|750


    Ran two sets of traceroutes just to see, marked improvement on youtube.com but not on the google one(retest gave results almost as slow). 
    [SIZE="2"]__BEFORE__

>tracert youtube.com

Tracing route to youtube.com [74.125.24.190]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  READYSHARE [192.168.2.1]
  2   163 ms     *      155 ms  46.7.104.1
  3    81 ms    80 ms    71 ms  109.255.251.29
  4   153 ms   151 ms   200 ms  84.116.239.14
  5   161 ms   145 ms   129 ms  84.116.238.70
  6   311 ms   216 ms   164 ms  213.46.165.54
  7    10 ms    17 ms    11 ms  209.85.252.198
  8   130 ms   199 ms   112 ms  72.14.235.139
  9     *        *        *     Request timed out.
 10   184 ms   157 ms   193 ms  de-in-f190.1e100.net [74.125.24.190]

Trace complete.

>tracert youtube.com

Tracing route to youtube.com [74.125.24.190]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2    74 ms    70 ms     *     46.7.104.1
  3   196 ms   167 ms   227 ms  109.255.251.29
  4   117 ms   126 ms   138 ms  84.116.239.14
  5   208 ms   181 ms   191 ms  84.116.238.70
  6   188 ms   105 ms    60 ms  213.46.165.54
  7   107 ms    85 ms    98 ms  209.85.252.198
  8   197 ms   187 ms   210 ms  72.14.235.141
  9     *        *        *     Request timed out.
 10   174 ms   147 ms   175 ms  de-in-f190.1e100.net [74.125.24.190]

Trace complete.

>tracert youtube.com

Tracing route to youtube.com [74.125.24.136]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2    16 ms     *       56 ms  46.7.104.1
  3    10 ms     7 ms     7 ms  109.255.251.29
  4    10 ms    52 ms    12 ms  84.116.239.14
  5   237 ms   249 ms   233 ms  84.116.238.70
  6   330 ms   157 ms   263 ms  213.46.165.54
  7   195 ms   202 ms   216 ms  209.85.252.196
  8   196 ms   110 ms   114 ms  72.14.235.187
  9     *        *        *     Request timed out.
 10    11 ms    10 ms    13 ms  de-in-f136.1e100.net [74.125.24.136]

Trace complete.

>tracert google.ie

Tracing route to google.ie [74.125.24.94]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2     *        *        9 ms  46.7.104.1
  3     8 ms     7 ms    10 ms  109.255.251.29
  4    97 ms    39 ms    40 ms  84.116.239.14
  5   192 ms   195 ms   210 ms  84.116.238.70
  6   196 ms   236 ms   216 ms  213.46.165.142
  7   178 ms   193 ms   202 ms  209.85.252.198
  8   142 ms   221 ms   145 ms  72.14.235.141
  9     *        *        *     Request timed out.
 10    80 ms    80 ms    99 ms  de-in-f94.1e100.net [74.125.24.94]

Trace complete.[/SIZE]

    [SIZE="2"]__AFTER__

>tracert youtube.com

Tracing route to youtube.com [74.125.24.136]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2     *       10 ms     7 ms  46.7.104.1
  3     9 ms     7 ms     8 ms  109.255.251.29
  4     8 ms    27 ms    11 ms  84.116.239.14
  5     9 ms     7 ms     7 ms  84.116.238.70
  6    70 ms    70 ms    70 ms  213.46.165.54
  7    27 ms    10 ms     9 ms  209.85.252.196
  8    73 ms     9 ms    10 ms  72.14.235.189
  9     *        *        *     Request timed out.
 10     9 ms     9 ms    10 ms  de-in-f136.1e100.net [74.125.24.136]

Trace complete.

>tracert youtube.com

Tracing route to youtube.com [74.125.24.136]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2     9 ms     9 ms     *     46.7.104.1
  3     8 ms     7 ms     7 ms  109.255.251.29
  4    15 ms     7 ms     7 ms  84.116.239.14
  5    23 ms     7 ms     7 ms  84.116.238.70
  6    85 ms    84 ms    85 ms  213.46.165.54
  7     9 ms    18 ms    11 ms  209.85.252.196
  8    10 ms     9 ms    18 ms  72.14.235.187
  9     *        *        *     Request timed out.
 10   212 ms   131 ms    86 ms  de-in-f136.1e100.net [74.125.24.136]

Trace complete.

>tracert youtube.com

Tracing route to youtube.com [74.125.24.136]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2     *        *        7 ms  46.7.104.1
  3     8 ms     7 ms     8 ms  109.255.251.29
  4     8 ms     9 ms     7 ms  84.116.239.14
  5     9 ms     9 ms     7 ms  84.116.238.70
  6    79 ms    77 ms    79 ms  213.46.165.54
  7     9 ms     9 ms     8 ms  209.85.252.196
  8    11 ms     9 ms     9 ms  72.14.235.189
  9     *        *        *     Request timed out.
 10   108 ms    98 ms   113 ms  de-in-f136.1e100.net [74.125.24.136]

Trace complete.

>tracert google.ie

Tracing route to google.ie [74.125.24.94]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.2.1]
  2   214 ms   210 ms     *     46.7.104.1
  3   100 ms   101 ms    91 ms  109.255.251.29
  4   135 ms   122 ms   123 ms  84.116.239.14
  5   175 ms   164 ms   155 ms  84.116.238.70
  6   191 ms   202 ms   181 ms  213.46.165.142
  7    54 ms    54 ms    55 ms  209.85.252.198
  8   138 ms   150 ms   169 ms  72.14.235.139
  9     *        *        *     Request timed out.
 10   196 ms   222 ms   221 ms  de-in-f94.1e100.net [74.125.24.94]

Trace complete.[/SIZE]

    Not having the crashes is nice but sluggish browsing obviously isn't acceptable.


  • Options
    #173
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    Same here, right after a pm last week from a UPC rep asking me to check my speeds the next day and see if there's any improvement, which is funny because they'd previously denied multiple times that there was any problem with my connection or location, and yet he somehow predicted my speeds were going to improve the next day after months of being barely connected.

    Funnily enough every time Ive tried to pm him about that the connection has dropped but its down to about once or twice an evening now which is acceptable, the speeds however are still not, 20 mb according to Speedtest but feels sluggish still, like the old 5 and 10 MB packages.


  • Options
    #174
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    http://myip.ms/view/ip_addresses/772237312/46.7.104.0_46.7.104.255

    60% packet loss running a continual pingtest for the last 15 minutes so far.

    Thats a UPC box. Hmmm.


  • Options
    #175
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    What would that signify?


  • Options
    #176
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Short test here, will run one for as long as needed from another box starting tonight.

    Q6IhhQz.png


  • Options
    #177
    Calibos
    Registered Users Posts: 7,806 ✭✭✭Calibos


    Eh, I think you might want to rescale that image ED !! :D


  • Options
    #178
    Manc-Red
    Closed Accounts Posts: 2,329 ✭✭✭Manc-Red


    Living in Lucan myself & experiencing all of what most of you have said...

    What the hell is going on?


  • Options
    #179
    JockESpollix
    Registered Users Posts: 14 ✭JockESpollix


    Manc-Red wrote: »
    Living in Lucan myself & experiencing all of what most of you have said...

    What the hell is going on?

    I'm in Lucan myself and the speed dropped to 3meg after the so called speed increase today. :mad:


  • Options
    #180
    Manc-Red
    Closed Accounts Posts: 2,329 ✭✭✭Manc-Red


    JockESpollix wrote: »
    I'm in Lucan myself and the speed dropped to 3meg after the so called speed increase today. :mad:

    Your box rebooting itself pal at all?


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    #181
    JockESpollix
    Registered Users Posts: 14 ✭JockESpollix


    The cisco was dropping and rebooting several times per day but stopped about two weeks ago and everything was fine and super fast until today.


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