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UPC "Drop-outs" of late, going insane

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    #242
    Thargor
    Registered Users Posts: 17,895 ✭✭✭✭Thargor


    Are you still seeing problems Ed E? Im going nuts here, my connection is unusable all the time now.

    Another thing Ive noticed is the signal strength swinging between 20% and 100% at random, do you notice that?


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    #243
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Back working right now. Got a temperature probe in it now. Ambient is 15-16*C and the EPC3925 sits at a very mild 42*C consistently(measured from the actual modem casing). Got a fan ready to try if it starts acting up again, another poster used that to some success, but Im not sure its heat issue at these temps. That said, cant measure every individual IC on the board.


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    #244
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Two complete halts in 24hrs(that Ive personally caught). Loss of service is 1-2mins at most. By the time I get to the EPC its in a normal state so I dont think its doing a full reboot.

    Was gaming when it happened a few minutes ago, had high packet loss for 30-60s then a complete disconnect. Tab'd out, tried a webpage, no access. EPC, 404. WNDR loaded and logged in. A few seconds later all back to normal.

    Temp on the EPC its normal 42 so its not overheating.


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    #245
    FatherFrost
    Registered Users Posts: 29 ✭FatherFrost


    Hope you get your probs sorted out ED E, just this thread caught my attention as lately esp in the evenings/nights my UPC can be very janky, have had it years and never had a problem(I have feeling its cause of new Technicolor router I got few months ago) but last few months some evenings it just drops here and there, never a big deal unless I'm trying to PVP or COOP in some game, or downloading large files. But it is starting to get very vexing, and fairly sure its UPCs end.


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    #246
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Ok since my last post. Will continue to monitor it. Not gaming for a while due to exams so it wont have a huge effect but still shouldnt be happening.

    Issue seems to be on one of the first hops inside the UPC network. Will have them bump it to networks again if it keeps up.


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    #247
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Just slowed to a crawl for a minute, then rebooted/re-synchronised, straight back to 50. The usual.


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    #248
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    And again at 18:02. EPC stopped responding for about 2 minutes.


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    #249
    Mavvvy
    Registered Users Posts: 23 ✭Mavvvy


    Yeah same issue's here in Dublin 6 on 100mb.

    Packetloss on voip programs and connection drops.


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    #250
    0Default0
    Registered Users Posts: 43 ✭0Default0


    Dublin 15, same issue.

    Intermittent dropping and download speed dropping to as low as 500kbps.


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    #251
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Reported on the Talk2UPC forum earlier. Reps will see it tomorrow. Will post back their response.


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    #252
    corroonb
    Registered Users Posts: 103 ✭✭corroonb


    Regular drop-outs in Navan over the weekend. It was down for hours last night too. Repeated drop-outs this afternoon. UPC has really gone downhill recently.


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    #253
    towger
    Registered Users Posts: 440 ✭✭towger


    Same here, north Dublin. Have been very positive about UPC for a few years ..... very unhappy of late. Hopefully a high volume of posts here will grab the reps attention.


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    #254
    Virgin Media: Eamonn
    Closed Accounts Posts: 1,223 ✭✭✭Virgin Media: Eamonn


    Hi folks,

    Just an update regarding the issues you have reported:

    We have been contacted by one of our international carriers about an undersea fibre break which inadvertently occurred on their network, and appears to have affected the quality of our broadband service intermittently for some customers in recent days.

    Our engineers have worked on a resolution to minimize the current situation, while also keeping in touch with our partners regarding full restoration of the fibre link. We believe that work carried out over the past couple of days has largely removed any impact to our customers.

    We apologise to customers who may have experienced some intermittent disruption to their broadband service but would also reassure you that we continue to work as hard as possible to keep any inconvenience to a minimum.

    If anyone is still experiencing problems please PM UPC: Rep with their account details, and we can follow up with you.

    Thanks


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    #255
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Thanks eamonn. The gamers will be relieved when the link goes live again.

    My issue isnt related though as I lose my public which wouldnt be related to international Tier1s. We had a call from tech support but I was out at the time. He checked the line and rebooted the modem. Will monitor it and see how we get on.


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    #256
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Browsing suddenly began to chug....

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    #257
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Full reboot and VOILA

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    #258
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Fine for a couple of days, poor again tonight.

    All tests run from a directly connected laptop on a short 100Mbs link to the EPC. For Shared test the WNDR3800 and the rest of the premises are connected, Solo thye are not.

    UPC 
    Date	Time	Latency	Downstream	Upstream	Notes
22/01/2014	23:04:00	66	15.75	4.75	Shared
22/01/2014	23:06:00	69	14.78	4.91	Shared
22/01/2014	23:14:00	70	19.5	4.92	Shared
22/01/2014	23:29:00	58	15.62	5.2	Solo
22/01/2014	23:30:00	73	16.36	5.28	Solo
22/01/2014	23:38:00	59	22.48	5.28	Modem Rebooted, Solo
22/01/2014	23:39:00	55	22.16	5.26	Solo
    Ookla 
    Date	Time	Latency	Downstream	Upstream	Notes
22/01/2014	23:26:00	97	9.38	4.76	Shared
22/01/2014	23:27:00	102	5.95	4.67	Shared
22/01/2014	23:32:00	96	3.23	4.8	Solo
22/01/2014	23:41:00	74	11.75	5.01	Rebooted, Solo
22/01/2014	23:45:00	66	19.09	5.03	Solo
    Pingtest 
    Date	Time	Latency	Jitter	PL	Notes
22/01/2014	23:23:00	106	8	0%	Shared
22/01/2014	23:25:00	99	7	0%	Shared
22/01/2014	23:33:00	128	43	0%	Solo
22/01/2014	23:42:00	96	8	0%	Rebooted, Solo

    Interestingly a reboot didnt resolve things today. Thats the first time. Might be a larger issue.


  • Options
    #259
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    And back to normal.

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    #260
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    RLtYZYm.jpg

    Middle of a rather intense firefight when it happened. Technician already booked for tomorrow. Will see what he says.


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    #261
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Tech visited, support centre refused to deal with a bridged modem. VDSL is looking more and more appealing.


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    #262
    advertsfox
    Registered Users Posts: 2,699 ✭✭✭advertsfox


    Also in Bridge Mode here ED E (EPC3925 > TP-Link TL-R460 Router + TP-Link TL-WA830RE AP) and lately when it has been disconnecting (as in the UPC), I can't access my router and I think it's due to the way the EPC sets up the Bridge Mode. I updated my router config to Static IP as opposed to Dynamic (default IP, Gateway and Subnet with Google DNS). Oddly, I seen immediate improvements in line quality (from PingTest.net) and will be monitoring for stability. I know UPC don't use real static IP's but mine hasn't changed in a few months so this should be ok. Is yours currently set to Dynamic IP? What router do you use also? Hope it's not coincidental but worth giving it a go.

    92305802.png92306820.png

    And a speed test:

    3255262319.png


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    #263
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Its a WNDR3800 and it is DHCPing its WAN interface yes. Im waiting to hear back from their networks team now, will see what they say then maybe try that.

    Usually our leases last a month or more so that would be a somewhat useable solution.


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    #264
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


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    #265
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Its been better since the 24th, but its started behaving for periods before.
    [Internet connected] IP address: 79.97.XXX.XXX, Wednesday, January 29,2014 07:57:36
[Internet connected] IP address: 79.97.XXX.XXX, Monday, January 27,2014 15:41:26
[Internet connected] IP address: 79.97.XXX.XXX, Saturday, January 25,2014 00:37:59
[Internet connected] IP address: 79.97.XXX.XXX, Friday, January 24,2014 23:52:02
[Internet connected] IP address: 192.168.100.10, Friday, January 24,2014 23:51:15

    Havent noticed any stops from these but it does appear to be releasing at random intervals.


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    #266
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    And we're back to crap.

    3293698242.png


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    #267
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    3293757843.png
    Reboot
    EDIT: Wrong paste
    [Internet connected] IP address: 79.97.XXX.XXX, Sunday, February 09,2014 05:59:24
[Internet connected] IP address: 79.97.XXX.XXX, Thursday, February 06,2014 21:39:28
[Internet connected] IP address: 79.97.XXX.XXX, Wednesday, February 05,2014 00:58:20
[Internet connected] IP address: 79.97.XXX.XXX, Sunday, February 02,2014 14:55:56
[Internet connected] IP address: 79.97.XXX.XXX, Friday, January 31,2014 20:12:07


  • Options
    #268
    Alun
    Registered Users Posts: 21,436 ✭✭✭✭Alun


    No idea if it may help your situation but here in Bray I got a software update on my bridged EPC3925 yesterday.

    2qjelpx.jpg


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    #269
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Alun wrote: »
    No idea if it may help your situation but here in Bray I got a software update on my bridged EPC3925 yesterday.

    2qjelpx.jpg

    Same, we're up to that. Dont know what day it was applied.


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    #270
    Alun
    Registered Users Posts: 21,436 ✭✭✭✭Alun


    ED E wrote: »
    Same, we're up to that. Dont know what day it was applied.
    Yeah, only noticed it yesterday as I rebooted my modem while doing some other troubleshooting and noted the DS/US lights flashing together, so checked up when it was finished.


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    #271
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    UPC: Sarah wrote: »
    ED E wrote: »
    We had a brief reprieve and now we're back to this...

    3293698242.png
    Hi,

    Are you running this test over wifi or ethernet? Can you run a test on speedtest.upc.ie and let us know the result? Can you also confirm whether you are seeing this issue on more than one device?

    Thanks,
    Sarah

    *Sighs...*


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