pub ripped me off!

keithclancy · 18-03-2013 10:18PM

Andrew_Doran wrote: »

If the bar does not refund you, you may be able to get the money back by having VISA issue a charge-back, arranged through your bank.

That only works for non-authorised transactions.

The OP Authorised the transaction by entering their pin.

chicken foot · 18-03-2013 10:23PM

A charge back is your best bet - that's if the bar doesn't agree to refund you first. I work in this industry and you would be amazed how often this happens, most cases are usually people using their card abroad.

You can still give Rossa a swift kick in the nuts if you want

Look, my first post after years of creeping on your conversations!

Rabies · 18-03-2013 11:21PM

I can't see Visa giving the money back. After all the OP did confirm the total via pin entry. The good received were paid for, no reason for Visa to return a "tip"

Very tough for this to be a staff error, only real way is if a wrong table was charged to you and a tip was preloaded and cleared by another customer.

Go back and speak the manager of the venue.

Also, tips paid via card are rarely given out at the end of the night. Cash tips would be. No staff can take it from the till with out clearance and after cash up.

Electronic tips are often done at the end of the month or quarter.

mfceiling · 18-03-2013 11:47PM

Wait a minute OP.....you ordered a glass of wine for you and your girlfriend.

You were ripped off because the bar person realised that a real man drinks pints and you were easy pickings.

Rabies · 19-03-2013 12:02AM

mfceiling wrote: »

Wait a minute OP.....you ordered a glass of wine for you and your girlfriend.

You were ripped off because the bar person realised that a real man drinks pints and you were easy pickings.

never underestimate a nice glass of wine

if it comes from a box, then you mights well drink sour grapes.

jimmycrackcorm · 19-03-2013 12:05AM

Duggy747 wrote: »

Start a Facebook campaign that blows things wildly out of proportion.

And make sure you include a photo of yourself sitting outside in a wheelchair.

mccarthy37 · 19-03-2013 12:23AM

Did Rossa say anything to you in Italian. If he/she did I would find out what is the Italian for sap.

fasttalkerchat · 19-03-2013 12:26AM

Lads, isn't Rossa a girls name?

Ruudi_Mentari · 19-03-2013 12:32AM

look I got ripped off my dole last wk, and am afraid to mention the €50 I'm case girl loses job so be more vigilant next time. truth is, ruudi too nice

shopaholic01 · 19-03-2013 12:34AM

Ruudi_Mentari wrote: »

look I got ripped off my dole last wk, and am afraid to mention the €50 I'm case girl loses job so be more vigilant next time. truth is, ruudi too nice

Were you superglued to it

?

token101 · 19-03-2013 12:38AM

Ruudi_Mentari wrote: »

look I got ripped off my dole last wk, and am afraid to mention the €50 I'm case girl loses job so be more vigilant next time. truth is, ruudi too nice

You lost 50 quid on the dole and you're 'afraid to mention it'? Either you're talking bollocks or the welfare system is more of a joke than I thought it was.

Ruudi_Mentari · 19-03-2013 12:46AM

token101 wrote: »

You lost 50 quid on the dole and you're 'afraid to mention it'? Either you're talking bollocks or the welfare system is more of a joke than I thought it was.

I am serious. Actually she may have taken a look and said "he's not with it" and pocketed it, so now I feel even dozier than that day

Tbh any dole stuff is embarrassing, I just wanna take the money and run

Cienciano · 19-03-2013 12:46AM

Dwork wrote: »

this made me laff. And it started so nicely.:D

That was the beauty of it. Nearly choked laughing when i got to "tight wad prick"

Dwork · 19-03-2013 12:58AM

Cienciano wrote: »

That was the beauty of it. Nearly choked laughing when i got to "tight wad prick"

Jimminy goes onto the list with chughes as competitor for "drystyle funny ****er of the year".:D

hedzball · 19-03-2013 01:27AM

Flush fecker tipping the dole lady..

Ruudi_Mentari · 19-03-2013 01:32AM

hedzball wrote: »

Flush fecker tipping the dole lady..

hey listen; BE vigilant.

Queen-Mise · 19-03-2013 01:37AM

Guards & pub premises - in whichever order you wish. Pressing charges for theft & fraud (??? - try anyway:D).

Barman has to be sacked, for theft. I wonder how often he has done this and not been found out.

And I would also expect something courtesy of the premises for an apology.

Thank you OP - I will be checking the amounts of those machines a lot closer now. I am usually pretty vigilante but I shall be anally and annoyingly so now.

wonderfullife · 19-03-2013 11:16AM

sebastianlieken wrote: »

No I mustn't have. I wasn't even drinking yet at that stage so it's not even down to me being drunk. My gf had just arrived so I was a bit distracted

2 things worth noting here:

1. The number 4 is below the 1 on the visa keypad. The dude/girl made a mistake.

and i say that because...

2. No waiter/waitress attempts to 'steal' 30 quid (and risk losing their job) off a sober person starting their night out, not least because they hand you a receipt straight away.

If this was 130am in a nightclub with everybody hammered then yeah i'd be suspicious but 2 glasses of wine at the start of a night, ummm no.

19-03-2013 11:32AM

wonderfullife wrote: »

2 things worth noting here:

1. The number 4 is below the 1 on the visa keypad. The dude/girl made a mistake.

.

It's also worth noting that in order to specifically put a tip in, the €30 would have been entered seperately to the €11.

tbh · 19-03-2013 11:38AM

Deleted User wrote: »

It's also worth noting that in order to specifically put a tip in, the €30 would have been entered seperately to the €11.

unless the total was put in manually at 41 and the tip was autofilled?

beertons · 19-03-2013 11:39AM

Any update from the OP?

wonderfullife · 19-03-2013 11:42AM

Deleted User wrote: »

It's also worth noting that in order to specifically put a tip in, the €30 would have been entered seperately to the €11.

it depends on the keypad, if its entered as €41 then the remainder would appear underneath, i suppose it depends on the keypad (new or old)

kingtut · 19-03-2013 11:47AM

The amount is clearly shown on the machine at the time of entering your PIN. You failed to check the amount and entered your pin.

While it sucks to be down money I don't think you have any come back in this situation (although yes giving the money back would be the honourable thing to do).

Gyalist · 19-03-2013 12:10PM

mccarthy37 wrote: »

Did Rossa say anything to you in Italian. If he/she did I would find out what is the Italian for sap.

Rossa is very much an Irish name. The two people I know who were named Rossa also use their surnames in Irish.

Rented Mule · 19-03-2013 12:14PM

Basq wrote: »

Did you not check the amount before entering your PIN?

When paying with a credit card/bank card, the server/barman can go back in later and add the tip.

Kenny Logins · 19-03-2013 12:17PM

Pressed 4 by mistake.

/thread.

Quazzie · 19-03-2013 12:30PM

The OP called in to the place yesterday evening. I don't want to jump to any conclusions, but are we safe in assuming he is dead, and we should notify the guards?

lintdrummer · 19-03-2013 12:34PM

Someone who works with these machines needs to clear this up. Is it possible to make a mistake entering the amount and have the additional payment beyond the price of goods automatically appear as a tip?
I've never seen these keypads itemise what you're paying for. It's just the amount to be paid and enter pin. The only time I've seen a tip function on them is when they hand the keypad to you and it says "Pay Tip? Y or N" and if you want to you have to specify the amount yourself.

I would go so far as to say that if a machine has the capability to have the incorrect bill amount entered, know what the amount should be and adjust the overpayment to automatically appear as a tip, then it is fundamentally flawed and not fit to be used for it's intended purpose.

Call me pessimistic but I think Rossa has probably been getting away with this for a while. Take a chance, if the customer notices, "sorry, honest mistake", if not, nice profit for Rossa. The only thing that goes for him is the fact that someone pointed out electronic tips are probably not paid nightly.

OP, you were going to call into the place on your way home, any update?

Augmerson · 19-03-2013 12:36PM

OP we need closure what happened?

pickarooney · 19-03-2013 12:49PM

lintdrummer wrote: »

Someone who works with these machines needs to clear this up. Is it possible to make a mistake entering the amount and have the additional payment beyond the price of goods automatically appear as a tip?

It's entirely dependent on the software to which the PIN machine is connected but yes, it's a common feature of POS software to automatically set overpayments as tip or change.

It's highly unlikely that a bar employee would deliberately enter a huge tip on a small bill in an empty bar in the early evening paid by card. Not only would he/she depend on the customer not noticing but also on the boss actually paying the tip forward once the accounts are settled at the end of the period.

pub ripped me off!

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