Anyone else still waiting on SUSI Grant?

Kalimah · 06-03-2013 06:18PM

I am practically in tears here. Just got off the phone to SUSI. They say they are missing part of the course acceptance forms and the bit they have isn't signed. I want to bang my head off a wall.
IT WAS SENT TO YOU AGAIN AND AGAIN BY EAMIL AND TWICE BY POST!!!!!!!!!! AND IT WAS SIGNED!!

Dermighty- keep the money. Amazed they could even manage to give it to you in first place.

Super-Rush · 06-03-2013 08:26PM

Sent the documents that SUSI lost today in an email in PDF format. I hope this is the last thing i have to do.

Dandelion6 · 07-03-2013 10:49AM

Boofle wrote: »

Thanks for your response.

I have already paid the fees in full at the start of the academic year; back in September - so should the fees not be paid to me now that I have been approved?

Did you get a response to this Boofle? I am in the same boat - paid the full fees upfront last August, finally got award notification a week ago (67%). Reading this thread I am left confused as to what happens next, and when.

Kalimah · 07-03-2013 11:38AM

I would suggest anyone emailing documents by PDF follow up asap as I tried emailing documents from the midddle of January until the end of February with no success. I had 13 documents in two files. The files were too big, they couldn't open/read them,they got one and not the other etc etc etc. I sent them again by registered post on Feb 26th. Rang them yesterday and they say they are missing part of the course acceptance form.So I have downloaded it again and filled it in. Will have to send that by registered post too.
So 13 phine calls later, countless emails, €11 in registered postage and fully 7 months after the whole process was started I am still no nearer grant approval. Luckily it is "only" a PLC and no reg fee of €2250. If it had been my son would have had to leave college by now.
Note to SUSI and the idiots that thought it up - the reason that students get grants is because their income or their parents income is below a caertain level and they don't have wads of cash floating around or platinum credit cards.
It that clear enough for you?

SuSi: Reps · 07-03-2013 03:40PM

Dandelion6 wrote: »

Did you get a response to this Boofle? I am in the same boat - paid the full fees upfront last August, finally got award notification a week ago (67%). Reading this thread I am left confused as to what happens next, and when.

Hi,

SuSi pay the fees directly to the college. If you have paid any fees before this it will be the college that will reimburse what you have paid.

If you would like to send me the following details by PM I can look into your application and explain the 67% of Fees to you:

W reference number:
D.O.B:
Address:
Mother's Maiden Name:

Kind regards,
Robbie,
SuSi HelpDesk.

Super-Rush · 07-03-2013 03:43PM

Can you look into my application?

SuSi: Reps · 07-03-2013 05:28PM

Super-Rush wrote: »

Can you look into my application?

Hi,

If you could send the same details through PM I will of course look into your application.

Kind regards,
Robbie,
SuSi HelpDesk.

Boofle · 08-03-2013 05:44PM

Dandelion6 wrote: »

Did you get a response to this Boofle? I am in the same boat - paid the full fees upfront last August, finally got award notification a week ago (67%). Reading this thread I am left confused as to what happens next, and when.

I finally got a response from SUSI and they stated that my contribution was processed to my college "at the end of February". However, I have been in contact with the fees office in my college and they apparently have received nothing from SUSI for me yet.

So I am confused where the grant has disappeared to?!

This really has been the most painstaking and long drawn out process ever - crazy!!

leaveiton · 10-03-2013 01:10AM

I don't think I received payment for February - I checked last week to see if it had gone in and I'm 99% certain that it hadn't. Checked today and there's still no change to my balance. I've never had a problem with payments before, I've been getting them since the first payment in October

Mister Jingles · 10-03-2013 12:31PM

Your college probably never sent in the attendance

SuSi: Reps · 11-03-2013 12:41PM

leaveiton wrote: »

I don't think I received payment for February - I checked last week to see if it had gone in and I'm 99% certain that it hadn't. Checked today and there's still no change to my balance. I've never had a problem with payments before, I've been getting them since the first payment in October

Hi there,

If you have not received your maintenance payment or if you have any queries regarding your payments you can e-mail our payments department and they will be able to advise you further.

Their e-mail address is studentpayments@cdvec.ie

I hope this helps.

If you have any further queries, please do not hesitate to contact me again.

Kind regards,
Robbie

SuSi: Reps · 11-03-2013 12:48PM

Boofle wrote: »

I finally got a response from SUSI and they stated that my contribution was processed to my college "at the end of February". However, I have been in contact with the fees office in my college and they apparently have received nothing from SUSI for me yet.

So I am confused where the grant has disappeared to?! This really has been the most painstaking and long drawn out process ever - crazy!!

Hi,

If you would like you may send me the following details and I will have a look into your case and advise you further.

Application reference number:

Home Address:

Date of birth:

Mothers maiden name:

Kind regards,
Robbie

Super-Rush · 11-03-2013 04:17PM

Any word on mine yet Robbie?

pretty123 · 11-03-2013 04:39PM

Hi Robbie,

Are you able to tell me the status of my son's appeal if I will give you his details?

Thanks,
Pretty123

SuSi: Reps · 11-03-2013 04:43PM

Super-Rush wrote: »

Any word on mine yet Robbie?

Hi Martin,

I have responded to your PM.

Regards,
Robbie

pretty123 wrote: »

Hi Robbie,

Are you able to tell me the status of my son's appeal if I will give you his details?

Thanks,
Pretty123

Hi there,

I will certainly do my best to advise you if at all possible.

I will need the following details:

- Application reference number

- Home Address

- Date of Birth

- Applicants mothers maiden name

Regards,
Robbie

Mister Jingles · 11-03-2013 05:08PM

leaveiton wrote: »

I don't think I received payment for February - I checked last week to see if it had gone in and I'm 99% certain that it hadn't. Checked today and there's still no change to my balance. I've never had a problem with payments before, I've been getting them since the first payment in October

SuSi: Robbie wrote: »

Hi there,

If you have not received your maintenance payment or if you have any queries regarding your payments you can e-mail our payments department and they will be able to advise you further.

Their e-mail address is studentpayments@cdvec.ie

I hope this helps.

If you have any further queries, please do not hesitate to contact me again.

Kind regards,
Robbie

I wouldn't even bother tbh, after 7 emails over the course of 10 days that i sent regarding my back dated payment not one of them have been replied to. :rolleyes:

hostal3isking · 11-03-2013 09:27PM

Mister Jingles wrote: »

I wouldn't even bother tbh, after 7 emails over the course of 10 days that i sent regarding my back dated payment not one of them have been replied to. :rolleyes:

same

O Riain · 11-03-2013 11:25PM

hostal3isking wrote: »

same

Same, not one of them willing to help but finally got a person who wasnt an absolute useless lazy fool and he explained the situation which infuriated me even more but fair play to the man for tryin to help me, PM me and I will forward his email on cause the rest of them are good for nothin.

Surely this crowd can expect to all be joining the dole queue once this term is over. Never in my life seen incompetence of this level. I hate to be calling for blood but I know lads who've had to drop out over this crowd and countless others like myself struggling. If I handled somethin as badly as this once I'm finished college and in a job then I would fully expect to lose that job.

Dandelion6 · 12-03-2013 10:12AM

O Riain wrote: »

Surely this crowd can expect to all be joining the dole queue once this term is over.

Starting with Ruairi Quinn. "Accountability" and all that, I remember the promises.

jvrk · 14-03-2013 09:31PM

I Received a letter today that maintenance grant of €2375 but the thing is I'm on back to education so what is this money for?

Mister Jingles · 14-03-2013 10:48PM

jvrk wrote: »

I Received a letter today that maintenance grant of €2375 but the thing is I'm on back to education so what is this money for?

Another F-up from susi.

Annasopra · 14-03-2013 10:53PM

jvrk wrote: »

I Received a letter today that maintenance grant of €2375 but the thing is I'm on back to education so what is this money for?

Write back and tell them you are on BTEA and should not be getting maintenance

yohanlon · 14-03-2013 11:23PM

mango salsa wrote: »

Write back and tell them you are on BTEA and should not be getting maintenance

I thought i read somewhere you can get BTE and the student grant in special circumstances?

yohanlon · 14-03-2013 11:26PM

Just got refused on second appeal from the Dept of Education as my course is not recognised as a Major award, according to my college it is a major award and since the college can claim free tuition fees from Department there is no reason they shouldnt approve my grant?
any advice?

jvrk · 15-03-2013 01:31AM

It says special rate was wondering is this due to the fact im a mature student and living at home with father on btea and mother on careers allowance as well.

Annasopra · 15-03-2013 09:08AM

yohanlon wrote: »

I thought i read somewhere you can get BTE and the student grant in special circumstances?

If you are getting BTEA you can also get a fee grant but not a maintenance grant

Annasopra · 15-03-2013 09:11AM

jvrk wrote: »

It says special rate was wondering is this due to the fact im a mature student and living at home with father on btea and mother on careers allowance as well.

You still shouldn't be getting BTEA and a maintenance grant. It's a mistake on SUSIs part. This happened to other people on here and they now have to pay SUSI back.

Annasopra · 15-03-2013 09:14AM

yohanlon wrote: »

Just got refused on second appeal from the Dept of Education as my course is not recognised as a Major award, according to my college it is a major award and since the college can claim free tuition fees from Department there is no reason they shouldnt approve my grant?
any advice?

If its a 2nd appeal it might not be able to go any further within the dept. You could consider taking it to the ombudsman.

PlainP · 15-03-2013 10:28AM

jvrk wrote: »

I Received a letter today that maintenance grant of €2375 but the thing is I'm on back to education so what is this money for?

Could this be the student contribution? As in the fee portion of the grant not the maintenance....

jvrk · 15-03-2013 10:43AM

Dont know it says Award: Full Maintenance and 100% Fees Adjacent then says Maintance Grant: €2,375.01 (googled this figure it says its special rate). Bit of a Joke I have been waiting since june and only awarded fees now.

Anyone else still waiting on SUSI Grant?

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