Anyone else still waiting on SUSI Grant?

mickb1965 · 30-01-2013 03:17PM

Hi folks. Just wondering if anyone else waiting for their SUSI grant have had an excuse of your application being sent to "head office" for approval? The application was originally sent off in July by/for my daughter and after numerous requests for additional documentation, an email was received in November that said it was provisionally accepted and they requested the FCA form which was sent off the day after. Then no further correspondence until after Xmas, when we rung them and they said it was being processed and a decision was pending.

Then the following week we rang again and they told us it had been sent to HQ for approval due to a problem and would be another week or so, but they couldnt give us a reason why and would'nt allow us to speak to HQ!! Then this week, same reason except its now another 3 or 4 week delay, and despite them not knowing what the reason is, the helpline guy informed us it was only a small problem, so infact either does know or was just making up as he went!!!

They make it all sound so trivial, but the fact is we have bent over backwards financially to try and keep my dtr in college, and last thing i ever want to do is tell her she will have to leave, but that day looms if they don't get their finger out, its as though they think we are all on TD's salaries and perks, talking of which i wonder if any of their children have had their grants delayed, or maybe they have just used stroke politics on that too.....

Annasopra · 30-01-2013 06:21PM

Mickb

Ask your local td to intervene. A lit of the grant recipients here have gound out this speeds up the process

mickb1965 · 30-01-2013 06:46PM

mango salsa wrote: »

Mickb

Ask your local td to intervene. A lit of the grant recipients here have gound out this speeds up the process

Hi Mango, thanks for your reply. We did this before Xmas and looked like it fell on deaf ears :mad:....BTW our TD is Enda, so says it all really!!

Annasopra · 30-01-2013 06:55PM

mickb1965 wrote: »

Hi Mango, thanks for your reply. We did this before Xmas and looked like it fell on deaf ears :mad:....BTW our TD is Enda, so says it all really!!

Ask another TD then - there is 5 in Mayo

Kalimah · 31-01-2013 11:27AM

After SUSI losing all my son's documentation I scanned all of the documents required( 13 items!) and emailed them off from my own email address with his application number as reference. Big mistake-as when I rang for update they told me the email had to come from the email account that my son used in the original application! We tried sending it from his email address but we got an "undeliverable" message that the file is too big. Techied older son says it's not a problem at our end.
I despair I really do. Thanks God he lives at home otherwise he'd have dropped out by now. The whole thing is a farce.

31-01-2013 08:53PM

Is there any way to contact SUSI directly? I don't appear to fall into any of their student categories so I don't know how I'm supposed to complete the application form. Bit of a pain since applications apparently close in 4 hours.

Maldesu · 31-01-2013 08:56PM

Deleted User wrote: »

Is there any way to contact SUSI directly? I don't appear to fall into any of their student categories so I don't know how I'm supposed to complete the application form. Bit of a pain since applications apparently close in 4 hours.

What year are you applying for? 2012-2013 or 2013-2014. Cos if its the 2014 its not open yet. Otherwise their number is 0761 08 7874

Toyotafanboi · 01-02-2013 09:48PM

my goodness.

-applied on the first day of applications this year (early June or whenever it was)
-rang in September to see how the application was doing, was told over the phone i was declined and my documents would be sent back
-2nd week of October i rang to see why my documents hadn't been returned, at which time i was told my application hadn't even been reviewed never mind declined
-roughly the start of November, i was sent the final course acceptance form to get filled in, which i did and returned A.S.A.P.
-probably called once every 2 to 3 weeks from then on just to keep things going

After the Christmas break the college started getting a bit pushy for the reg fees, so i started to ring S.U.S.I. more often, being told "its being asesed at the moment"

-the week of the 14th of January i rang every day being told its "being assessed at the moment", now i know i sent a lot of paperwork but its been being assessed since October i says. Now on the 18th it was "sent to management" for to be checked immediately and i was assured an answer in under a week.
-the week of the 21st arrives and still nothing so i rang again that day and was once again assured "an answer by the end of the week"
-another week passes and the week starting the 28th i have taken to calling 2-3 times a day and also contacted my local TD during the week. and all week i'm being told "management have it and it being assessed" :rolleyes:

-Today, hallef**kingleulah! got through to a man who said it had been checked and i should have a letter in the post. the very second he said "post" my credit went and the call cut >:( so i called back, just to see could they tell me what that answer was and the person i got when i called back says "i don't know what the first person was talking about because its still being assessed"!!!!!!!!!!!!!!!!!!!!!!!

does anybody up there know what they are doing? what is the ****ing story like? i don't have the money for the reg fees, fortunately i have enough to scrape by on living costs but i cant get the fees together! all i want is a yes or no. what does a well organised person have to do to get a response from this farce?

Annasopra · 01-02-2013 10:47PM

Toyotafanboi - ask your TD and/or Students Union to intervene

02-02-2013 11:39AM

My new favourite word = hallef**kingleulah! Hopefully you'll be sorted out soon. The College shouldn't be hassling you, as they are well aware of the situation. Ask them to back off (politely).

yohanlon · 02-02-2013 10:16PM

Hi
i have started a diploma course full time level 7, got refused and appeal refused on the grounds it is not a full time course and not a level 7, which it clearly states on hte ucc website it is. have now appealed to the external section. Funny thing is 4 others in my class have been approved and have started getting monthly payments. have my td on the case now also but this is going on since July 2012

Toyotafanboi · 03-02-2013 01:19AM

Deleted User wrote: »

My new favourite word = hallef**kingleulah! Hopefully you'll be sorted out soon. The College shouldn't be hassling you, as they are well aware of the situation. Ask them to back off (politely).

not hassling, that may have been a bit too strong a word. but (understandably) they want it, and i'd rather not be in their debt if possible.

ENMcD · 03-02-2013 03:51PM

I am currently appealing my grant got refusal letter 14th January went to my Students union who gave me details of an email so I sent that of still heard nothing. I didnt send the appeal by post as the SU told me not to. I now have one week left, starting to panic, have fees office emailing me for money. What happens if I am refused again and cannot afford fees, does the college expect me to pay cos I am so far into the year and can't drop out?

yohanlon · 03-02-2013 04:24PM

ENMcD wrote: »

I am currently appealing my grant got refusal letter 14th January went to my Students union who gave me details of an email so I sent that of still heard nothing. I didnt send the appeal by post as the SU told me not to. I now have one week left, starting to panic, have fees office emailing me for money. What happens if I am refused again and cannot afford fees, does the college expect me to pay cos I am so far into the year and can't drop out?

you get a 2nd appeal first is to susi appeals and second goes to external appeals Student grants appeals board (Dept of Education)
i am in the process of my second appeal.
:rolleyes:

ayumi · 03-02-2013 05:32PM

How can you send an appeal without sending through post?
Tried sending through post and it comes back::::
The address is po box 12210 ballsbridge dublin 4?

ENMcD · 03-02-2013 05:37PM

well technically I haven't appealed I just emailed a contact my students union has in susi to look at my application to see if he can deal with it before I actually appeal it

lilsparkle69 · 03-02-2013 07:58PM

Hey Im just wondering do all non english documents need to be translated? Two of the documents I need to send into SUSI are in Portuguese. I received a letter, which listed the documents needed, but it doesn't say if they need to be translated.
Thanks

NickD · 06-02-2013 08:28PM

Hubby was finally approved (praise Jesus) they said that he qualifies for a maintenance grant, but he can't because he is getting BTEA anyone have any idea who I need to talk to before they pay us and ask for it back?

Annasopra · 06-02-2013 08:51PM

NickD wrote: »

Hubby was finally approved (praise Jesus) they said that he qualifies for a maintenance grant, but he can't because he is getting BTEA anyone have any idea who I need to talk to before they pay us and ask for it back?

Contact them through any of the below

https://www.facebook.com/susisupport
https://twitter.com/susihelpdesk

To contact the SUSI Support Desk telephone: 076 108 7874

Available 9.00 a.m. - 8.00 p.m. Monday to Friday
Available 10.00 a.m. - 1.00 p.m. Saturdays

E-mail SUSI at: support@susi.cdvec.ie

Maldesu · 06-02-2013 09:24PM

NickD wrote: »

Hubby was finally approved (praise Jesus) they said that he qualifies for a maintenance grant, but he can't because he is getting BTEA anyone have any idea who I need to talk to before they pay us and ask for it back?

Same happened with me. As Mango said, give them a call and tell them. Mine was sorted out and they reissued the letter.

redrozy · 08-02-2013 11:32AM

Received payments this morning at long last but only got 3 payments. Have only missed I day since September so couldn't be attendance. Anyone else receive payments at different stages. They can't tell you anything about payments over the phone and studentpayments@cdvec don't reply to emails. Help thanks!

Kalimah · 08-02-2013 11:52AM

Kalimah wrote: »

After SUSI losing all my son's documentation I scanned all of the documents required( 13 items!) and emailed them off from my own email address with his application number as reference. Big mistake-as when I rang for update they told me the email had to come from the email account that my son used in the original application! We tried sending it from his email address but we got an "undeliverable" message that the file is too big. Techied older son says it's not a problem at our end.
I despair I really do. Thanks God he lives at home otherwise he'd have dropped out by now. The whole thing is a farce.

Latest from the comedy that is SUSI. We got a letter yesterday saying we hadn't dend 4 or 5 random documents.ie son's birth cert and Leaving Cert results and a few other thing. WE DID- back in October. I scanned and emailed (last Sunday 3rd) everything we had originally been asked for under my sons application number. Rep on the phone said something about having them but they were too faded to read!!!!!!! I have the email here- they are perfectly legible. In the end I lost patience and said that I had sent them everything they asked for, and all I was short of sending was my shoe size and family treee.
They are looking into it.

redrozy · 08-02-2013 04:50PM

So rang susi again to find out why I only got 3 payments this morning instead of the 4 I was due and was told that I had received payment for Nov Dec and Jan but that I won't get Oct payment until the end. WTF! Anyone else had this problem. Was told last week on the phone that I would get 4 payments together.

Paully D · 10-02-2013 12:22PM

Just a heads up that the next payment date is this coming Friday according to some college websites which have been correct with dates all through the year so far.

Howlin1 · 10-02-2013 02:05PM

Paully D wrote: »

Just a heads up that the next payment date is this coming Friday according to some college websites which have been correct with dates all through the year so far.

It is normally the 2nd last friday of the month.

AppleBottle · 13-02-2013 09:49PM

Paully D wrote: »

Just a heads up that the next payment date is this coming Friday according to some college websites which have been correct with dates all through the year so far.

http://cdvec.ie/getattachment/Student-Supports/Grants/HIGHER-ED-PAYMENT-SCHED-2012-13-(2).pdf.aspx

That includes a list of dates for the rest of the year also.

hostal3isking · 13-02-2013 10:57PM

Apparently if you are getting an appeal the last date for documents to be accepted is the 19th this is causing me problems cause im waiting on a social welfare statment to be sent in the mail to send susi

mackg · 13-02-2013 11:01PM

hostal3isking wrote: »

Apparently if you are getting an appeal the last date for documents to be accepted is the 19th this is causing me problems cause im waiting on a social welfare statment to be sent in the mail to send susi

That's nearly a week away how long are you expecting the statement to take?

hostal3isking · 13-02-2013 11:04PM

mackg wrote: »

That's nearly a week away how long are you expecting the statement to take?

they said it will be sent by tomorrow

I Hate Systems · 14-02-2013 12:08AM

They told me they'd bin my application by the 21st unless I send them a document which I had no idea they wanted and couldn't possibly have possessed (income thing for a job I quit). It was well over a month since I last heard from them by their own accord, so I rang them myself and found out they want things from you that they dont inform you of.

So for anyone who hasn't heard back from Susi in a while, I'd suggest ringing the turds and inquiring for yourself. They're probably not going to tell you what they want and blame you when the situation arises that you don't get paid.

Anyone else still waiting on SUSI Grant?

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