Anyone else still waiting on SUSI Grant?

Eoin98 · 01-12-2012 02:33AM

karl_m wrote: »

The attendance thing is a bit weird though, there is three days a week in my course that attendance isn't taken, how will that work?

Same for me I'm only in 4 days a week, also I was on midterm for October, how would that factor in?

loca1 · 01-12-2012 09:53AM

Well I've not even been in college for 6 weeks and I've one more week to do I've been on work placement so I'm not sure how they will check my attendance either. Good news for me is my TD rang on Friday and I've been awarded my grant not sure how much or when as susi haven't told me yet but I'm very grateful of the effort my TD went to as my application was sent in early and all documents went missing.

pauly58 · 01-12-2012 11:55AM

I don't know if it helps anyone but here's an email I sent susi.I thought I'd make answering easy for them , yes or no.

Q. Is it correct that you must be sent a record of attendance from the students college before a payment can be made ?

A. You will have to contact your college regarding this as they provide susi with attendance updates.

My son has asked at his college, they don't send attendance records & didn't know they had to. So, I don't know & I get the impression neither susi or the colleges do either.

The VEC were very strict last year, if you missed more than five days you lost the months grant.

My email to them was sent on November 12th , they replies November 30th.

karl_m · 01-12-2012 11:59AM

Gonna have to ask my college so, cause i've never missed any days, but have missed lectures, albeit some were attendance lectures, hmm.

BridgetRB · 01-12-2012 03:07PM

So the max you can get is 3025?

AppleBottle · 01-12-2012 04:12PM

BridgetRB wrote: »

So the max you can get is 3025?

The max is €5,915. Which is the special non-adjacent rate.

You can check all levels here:
http://www.citizensinformation.ie/en/education/third_level_education/fees_and_supports_for_third_level_education/maintenance_grant_schemes_for_students_on_third_level_courses.html#l62fd2

Musefan · 01-12-2012 07:13PM

Is there a distinction between attendance records and the "certificate of attendance" which most colleges issue which states "X is enrolled on Y course full time 2012-2013?"

Musefan · 01-12-2012 07:19PM

Also, I dealt with SUSI this week via facebook, and when they had answered my Query, I said thanks, and that being able to contact them via facebook was very handy. They replied back asking if I could possibly post on their page about how they had helped quickly and promptly so that others may see.

I felt this request was a bit unorthodox, and I given I have had generally very few good experiences with SUSI, I don't think I should do it. Surely if someone contacts them via facebook and gets a query resolved then that should be the extent of it without having to broadcast to the world that they actually fulfilled a basic function of what they are meant to do?

Eoin98 · 01-12-2012 07:26PM

Musefan wrote: »

Also, I dealt with SUSI this week via facebook, and when they had answered my Query, I said thanks, and that being able to contact them via facebook was very handy. They replied back asking if I could possibly post on their page about how they had helped quickly and promptly so that others may see.

I felt this request was a bit unorthodox, and I given I have had generally very few good experiences with SUSI, I don't think I should do it. Surely if someone contacts them via facebook and gets a query resolved then that should be the extent of it without having to broadcast to the world that they actually fulfilled a basic function of what they are meant to do?

It's bullsh*t, looking for recognition for something so basic like that. I myself have messaged them on Facebook last Wednesday & haven't received a reply yet.

Was meant to get paid Friday but still nothing, I have money to pay out too like!

Musefan · 01-12-2012 07:29PM

Eoin98 wrote: »

It's bullsh*t, looking for recognition for something so basic like that. I myself have messaged them on Facebook last Wednesday & haven't received a reply yet.

Was meant to get paid Friday but still nothing, I have money to pay out too like!

This is the message I got
No problem at all Musefan, we are happy to help.
If it is not too much trouble, I would kindly ask that you leave a message on our wall letting people know that I have responded and that we are doing our utmost to respond to people as quickly and efficiently as possible.
Many thanks in advance and kind regards,
Mark
SUSI Support

newg300 · 01-12-2012 07:41PM

DonnaMarieAva wrote: »

I was in the final review stage for about a month and a half give or take a week. My mother got in contact with our local td and I got my money within a week. I suggest you get into contact with your local td or counsellor as soon as.

Sorry, forgot to say thinks for this post.

Though hearing you were waiting a month and half isn't great. Hopefully they can at least get mine before Christmas so I can get home and have some bit of respite from the financial stress.

Dermighty · 01-12-2012 07:41PM

Still waiting. I sent them utility bills for 14 months (all meteor phone bills) which i attached a note to saying i wished to use it to cover the financial independence and also proof of my address. About 6 weeks later i got a letter back saying that I forgot to include all the necessary documents (ie that i needed to send other utility bills). Disappointed but glad I got some feedback! :P

redrozy · 01-12-2012 08:11PM

Dermighty wrote: »

Still waiting. I sent them utility bills for 14 months (all meteor phone bills) which i attached a note to saying i wished to use it to cover the financial independence and also proof of my address. About 6 weeks later i got a letter back saying that I forgot to include all the necessary documents (ie that i needed to send other utility bills). Disappointed but glad I got some feedback! :P

Mobile phone bills are no good. Need to send landline bills or ESB bills.

DonnaMarieAva · 02-12-2012 05:14PM

newg300 wrote: »

Sorry, forgot to say thinks for this post.

Though hearing you were waiting a month and half isn't great. Hopefully they can at least get mine before Christmas so I can get home and have some bit of respite from the financial stress.

It would seem unlikely that you may get your money for Christmas but I suppose anything is possible! But, good luck anyways :-)

DonnaMarieAva · 02-12-2012 05:17PM

Eoin98 wrote: »

It's bullsh*t, looking for recognition for something so basic like that. I myself have messaged them on Facebook last Wednesday & haven't received a reply yet.

Was meant to get paid Friday but still nothing, I have money to pay out too like!

All they want is for people to know that they do actually get back to you efficiently. So many people complain about SUSI but give them a break! They are doing the best they can!

lc7777 · 02-12-2012 05:49PM

hi all just wondering can any one help me wit question, so i got my letter from susi to my surprise saying i was awarded 100 percent maintenance £3024 euro and 100 percent fees, does this mean that i will get my tuition portion covered or just the student contribution, also due to uncertainty about getting the grant i paid the first year fees of 7000 to my college, will i get this back seen as susi stated i am due 100percent fees, any help be great, thanks

rolo454 · 02-12-2012 06:17PM

lc7777 wrote: »

hi all just wondering can any one help me wit question, so i got my letter from susi to my surprise saying i was awarded 100 percent maintenance £3024 euro and 100 percent fees, does this mean that i will get my tuition portion covered or just the student contribution, also due to uncertainty about getting the grant i paid the first year fees of 7000 to my college, will i get this back seen as susi stated i am due 100percent fees, any help be great, thanks

This means that you don't have to pay any of your fees. SUSI are paying for all your fees. You don't pay a penny.

Also the college will reimburse your 7000 euro. SUSI sould ring them and pay them 7000 euro on your behalf; if SUSI doesn't ring them, then bring in the letter that SUSI sent you.

Congrats!

lc7777 · 02-12-2012 06:48PM

Thanks for that rollo 454, god I won.t believe it till I actually see it though, I had resigned myself to trying to find 7thousand plus a year for the next 4 years! Thanks 4 your reply:-)

evolutionqy7 · 02-12-2012 09:14PM

DonnaMarieAva wrote: »

All they want is for people to know that they do actually get back to you efficiently. So many people complain about SUSI but give them a break! They are doing the best they can!

Sorry dude. I can understand them being slow due to understaffing or something else, but they have no excuses for loosing my documents. I've lost any respect to them since they ****ed that up

Annasopra · 02-12-2012 09:22PM

lc7777 wrote: »

hi all just wondering can any one help me wit question, so i got my letter from susi to my surprise saying i was awarded 100 percent maintenance £3024 euro and 100 percent fees, does this mean that i will get my tuition portion covered or just the student contribution, also due to uncertainty about getting the grant i paid the first year fees of 7000 to my college, will i get this back seen as susi stated i am due 100percent fees, any help be great, thanks

I'm not certain.

Can you give you us the exact wording on the letter?

Musefan · 02-12-2012 09:33PM

DonnaMarieAva wrote: »

All they want is for people to know that they do actually get back to you efficiently. So many people complain about SUSI but give them a break! They are doing the best they can!

Yes but unfortunately I submitted my application the 16th of June, had to send documents twice, was overlooked for assessment, had incorrect details on the system which contrasted with what I submitted, had to contact them numerous times, was given contrasting information, had 1 out of 8 emails replied to, and it took two days for them to reply on facebook. I don't see this as very prompt, and what he asked me to say, was not my experience. That and I generally don't want to indicate to others I am applying for financial assistance on facebook. I think this is quite private, but I really do appreciate your point in that those who have had consistently good experiences might decide to promote what they do, but unfortunately they have been few and far between.

lc7777 · 02-12-2012 11:05PM

mango salsa wrote: »

I'm not certain.

Can you give you us the exact wording on the letter?

Hi mango salsa, it said, award- full maintenance and 100 percent fees non adjacent, and then it just stated the amount of maintenance, 3024.99 euro!

Annasopra · 03-12-2012 10:30AM

lc7777 wrote: »

Hi mango salsa, it said, award- full maintenance and 100 percent fees non adjacent, and then it just stated the amount of maintenance, 3024.99 euro!

I think you should contact SUSI to clarify the fee part.

It's not clear from that letter if they are covering tuition fees and the student contribution. Contact them through facebook or twitter.

Burswood · 03-12-2012 11:50AM

Why are they looking for so much information? The inland revenue don't even require this much information.

I'm a third year student. Sent off for renewal of grant application like normal.
Apparently not good enough for SUSI. "We require a full set of accounts". A full set of accounts? Fine. Done that. There you go.

Got another letter. "This isn't the full set of accounts". Accountant says it is. Have to pay him €100 to create the most detailed full set of accounts he's ever done. He's telling me the actual inland revenue don't require as much detail.

Sent this to them about 2 weeks ago. Absolutely everything they need now right?

Nope. Ring them up today to double check that there is some progress on my application. They need MORE information.

Details of details of details.

This is absolutely out of hand at this point. People are dropping out of college because of this carry on. How can we give them any more information??? We have given them absolutely everything we can. Our accountant has told us that there is no more information that can possibly be given. Who are we even dealing with anymore? Is this just a joke?

Tiaa · 03-12-2012 02:03PM

When i contacted SUSI on facebook they rang me pretty much straight away. Ive been waiting nearly a month since I've put in my bank details and they have told me that my money is waiting to be sent when my college send off my attendance. however, my friends doing the same course has her grant got with no mention of attendance whatsoever. My college have said they no nothing about this.. Anyone got any ideas on what i should do next?

Annasopra · 03-12-2012 02:11PM

Tiaa wrote: »

When i contacted SUSI on facebook they rang me pretty much straight away. Ive been waiting nearly a month since I've put in my bank details and they have told me that my money is waiting to be sent when my college send off my attendance. however, my friends doing the same course has her grant got with no mention of attendance whatsoever. My college have said they no nothing about this.. Anyone got any ideas on what i should do next?

Ask the college have they sent the attendance to SUSI?

Tiaa · 03-12-2012 02:19PM

Yeah i have and they said they haven't done this for anyone? So i don't know if it is the college or SUSI at fault

Annasopra · 03-12-2012 03:10PM

Tiaa wrote: »

Yeah i have and they said they haven't done this for anyone? So i don't know if it is the college or SUSI at fault

Contact SUSI again through facebook - explain everything you have said here;

that the college are not sending attendances
that your friend is getting paid

Ask them can they please clarify why are you still not getting money. Ask to speak to a supervisor or manager. Be polite but insistent that you have been receiving unclear information and can they give you clear information.

Keep detailed notes on every contact with SUSI.

KittenKev · 03-12-2012 03:19PM

Lads I just got my letter there after waiting 10 weeks... I got 50% student contribution? Anyone know what that means?

cono121 · 03-12-2012 03:19PM

I am not having any luck getting a reply from Facebook. Do you have to 'like' before you send a message?

I don't want to 'like'... I ****ing hate them!

Anyone else still waiting on SUSI Grant?

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