anyone else had issues with bikeworld ?

varadamo · 09-10-2012 10:38pm #1

called to bikeworld today and was diabolically treated - anyone else had any dealings with this place ?

steveone · 09-10-2012 10:53pm

do tell....and no... normally I go in.. look....leave.

prunudo · 09-10-2012 10:58pm

Have never found them preticulary good or bad. Good thing is though you can have a look around at a lot of stuff under one roof. Like all bike shops though I find unless you know them or are in the 'clique' it can be difficult to get served.

Cienciano · 09-10-2012 11:12pm

More info OP. Never bought anything there except the odd Dainese thing when I was treating myself.

daenerysstormborn3 · 09-10-2012 11:34pm

Yep, awful shower. Refused to sell two full sets of Dainese gear to my boyfriend and I unless we went up to Dublin and into their shop. We were trying to buy the gear through our local dealer so that we would be able to collect the gear locally and they just refused to budge, wouldn't sell over the phone or online to us, insisted we go up to their shop. Dream on! Great to see businesses doing so well that they can turn away customers. Money went elsewhere and gladly accepted.

varadamo · 09-10-2012 11:49pm

a bit more info - called into this place as i was goin to treat myself to a new lid - upstairs closed for lunch so i couldnt browse the lids -25 mins to wait then ! asked at counter if there was a coffee / tea machine around .
told to go to cafe up the road . i made a comment about poor customer service ( suppose im used to free coffee at joe duffys / honda balymount etc... ) went outside to look at bikes as i had still 10 mins to wait to browse the lids upstairs - this lad follows me out and tells me he,s the manager and proceeded to give out to me in a VERY condesending manner ! he told me he was not a cafe and had no staff to open at lunchtime as nobody was buyn anything - i told him i wanted to but i couldnt - he then told me i could leave if i wished which i duly did !!
btw i love to give praise for GOOD CUSTOMER SERVICE - went straight to crossons and told them about my ordeal - they offered to make me coffee as i browsed and then BOUGHT MY NEW LID - pays to treat your customers with respect

rat_race · 09-10-2012 11:53pm

pixiebean22 wrote: »

Yep, awful shower. Refused to sell two full sets of Dainese gear to my boyfriend and I unless we went up to Dublin and into their shop. We were trying to buy the gear through our local dealer so that we would be able to collect the gear locally and they just refused to budge, wouldn't sell over the phone or online to us, insisted we go up to their shop. Dream on! Great to see businesses doing so well that they can turn away customers. Money went elsewhere and gladly accepted.

What did you expect? For them to ship their products to your local dealer?

Wonda-Boy · 09-10-2012 11:59pm

Not everywhere has tea/coffee machines, and if they don't its not bad customer service its a luxury to have them. Having said that whoever followed you out was totally out of order, manager or not and you should have given him dogs abuse.

I have bought stuff in the past in BW and they are more expensive but when I had a problem recently I was sorted after a brief run around and a stern debate.

Most people use it for sizing and buy elsewhere, but I have yet to be treated in that manner if I was I would tell them where to go not the other way round.

And I take it you went to COTTERS (Ballymount) not Crossans (Newry) for a lid and a cuppa, and TBH I have gotten worse service in there talk about arrogant pri3ks but the prices are better. Biker buddy of mine bought a pair of TCX boots and was given two different boots. One was a 2008 model and the other was a 2010 needless to say the older boot was letting in rain big time and the sole was falling off after about a month.

I tend to go up to Crossans (Newry) On Friday I got a set of Michelin Pilot Road 3's front and back for online prices even when bought in shop and did not charge me for fitting either of them.

arybvtcw0eolkf · 10-10-2012 12:00am

I have to say that apart from their awful telephone service I've always been treated well in the showrooms.

Actually they've always been willing to move on the price of goods for me.. I've found Cotters to be the opposite tbh (just around the corner ~ Crossans OP?)

Did anything else happen in the shop OP?.

unclebill98 · 10-10-2012 12:39am

Been in a few times and only bought small stuff like gloves and bike maintainence bits. Only thing I asked where gloves where to be pointed in a random direction but found them anyhow.

MadsL · 10-10-2012 7:36am

varadamo wrote: »

a bit more info - called into this place as i was goin to treat myself to a new lid - upstairs closed for lunch so i couldnt browse the lids -25 mins to wait then ! asked at counter if there was a coffee / tea machine around .
told to go to cafe up the road . i made a comment about poor customer service ( suppose im used to free coffee at joe duffys / honda balymount etc... ) went outside to look at bikes as i had still 10 mins to wait to browse the lids upstairs - this lad follows me out and tells me he,s the manager and proceeded to give out to me in a VERY condesending manner ! he told me he was not a cafe and had no staff to open at lunchtime as nobody was buyn anything - i told him i wanted to but i couldnt - he then told me i could leave if i wished which i duly did !!
btw i love to give praise for GOOD CUSTOMER SERVICE - went straight to crossons and told them about my ordeal - they offered to make me coffee as i browsed and then BOUGHT MY NEW LID - pays to treat your customers with respect

Manager has time to follow you around, but no time to bring you upstairs to look at lids. Complains no-one is buying anything. Utter moron.

daenerysstormborn3 · 10-10-2012 8:47am

rat_race wrote: »

What did you expect? For them to ship their products to your local dealer?

They say on their website that they ship to anywhere in ROI so, yes. They didn't stand to lose any money by doing so and instead lost the whole sale. No other bike shop has a problem with this as it has been done before with others. Aside from that, they also refused to sell directly to us over the phone so obviously they don't ship to anywhere in ROI.

cojomo2 · 10-10-2012 11:58am

reminds me of this add I saw lastnight:

http://www.donedeal.ie/for-sale/motorbikes/3994830
new ninja 250 for sale on special in bikeworld €5,250

http://www.donedeal.ie/for-sale/motorbikes/1601928
new ninja 250 for sale in bikeworld- with FREE IBT Training €5,950

looks like your paying 700 for IBT in second deal- however I could be wrong..second deal says it's a ninja 250 r...is the 'r' version much more expensive?-whats the difference?

Gallimh92 · 10-10-2012 12:47pm

it thought they were very helpful?

minidazzler · 10-10-2012 12:59pm

cojomo2 wrote: »

reminds me of this add I saw lastnight:

http://www.donedeal.ie/for-sale/motorbikes/3994830
new ninja 250 for sale on special in bikeworld €5,250

http://www.donedeal.ie/for-sale/motorbikes/1601928
new ninja 250 for sale in bikeworld- with FREE IBT Training €5,950

looks like your paying 700 for IBT in second deal- however I could be wrong..second deal says it's a ninja 250 r...is the 'r' version much more expensive?-whats the difference?

Given they are using the same picture of the pretty girl on the bike in both, I'd presume they are the same bike, they just didn't add in the R.

Not from Dublin, don't care about their level of stock, if they are doing what I think I'm never going there.

And the "Indicated Cost" of IBT is bull, unless you are doing it alone, which I'd hazard a guess that they have terms and conditions attached which say mid-week only, and possibly doing it with someone else.

rat_race · 10-10-2012 1:00pm

cojomo2 wrote: »

reminds me of this add I saw lastnight:

http://www.donedeal.ie/for-sale/motorbikes/3994830
new ninja 250 for sale on special in bikeworld €5,250

http://www.donedeal.ie/for-sale/motorbikes/1601928
new ninja 250 for sale in bikeworld- with FREE IBT Training €5,950

looks like your paying 700 for IBT in second deal- however I could be wrong..second deal says it's a ninja 250 r...is the 'r' version much more expensive?-whats the difference?

No difference...same bike. Yes, its that sort of "our customers are idiots who'll fall for this" attitude that puts me off BW. No bad experiences with them myself, but almost everything is a rip off so I've barely bought a thing there.

rat_race · 10-10-2012 1:01pm

pixiebean22 wrote: »

They say on their website that they ship to anywhere in ROI so, yes. They didn't stand to lose any money by doing so and instead lost the whole sale. No other bike shop has a problem with this as it has been done before with others. Aside from that, they also refused to sell directly to us over the phone so obviously they don't ship to anywhere in ROI.

Okay, well then I understand you frustration...did they give any reason?

False advertisting and all that...

Wossack · 10-10-2012 1:04pm

cojomo2 wrote: »

reminds me of this add I saw lastnight:

http://www.donedeal.ie/for-sale/motorbikes/3994830
new ninja 250 for sale on special in bikeworld €5,250

http://www.donedeal.ie/for-sale/motorbikes/1601928
new ninja 250 for sale in bikeworld- with FREE IBT Training €5,950

looks like your paying 700 for IBT in second deal- however I could be wrong..second deal says it's a ninja 250 r...is the 'r' version much more expensive?-whats the difference?

there's only one ninja version alright - ninja250r

bit of a cock up there - first link seems to be a limited offer to the month of Oct, but it does mention the normal retail price of 5750e. So either way, the IBT package isn't quite free..

daenerysstormborn3 · 10-10-2012 1:11pm

rat_race wrote: »

Okay, well then I understand you frustration...did they give any reason?

False advertisting and all that...

Nope, just outright refused.

The only reason our local dealer ended up dealing with them was because when he rang Dainese directly to place the order he was told that he'd have to go through BW because they are the distributor in Ireland which is fair enough but they then refused to take an order from our local dealer and us directly. In fairness, Dainese gear isn't cheap and we were looking for jacket, trousers, boots and gloves x2 so they lost out on a large sale there.

Wonda-Boy · 10-10-2012 1:21pm

I was in there last week and I seen the deal on that the "R" version they have. It comes with extras that you dont normally get. From what I can remember looking at the deal it was a seat cowl, smoked double bubble screen and an exhaust. And a pair of gloves or some ****.

I have no opinion on BW myself and not defending the place, I would rather it there then not as I like to browse the gear etc. I also heard about a lad who put a deposit on a bike €500 and when his situation changed, they would not transfer the deposit to a different bike in the shop! He did not want the money back and go elsewhere just would not give it on anything else.

cojomo2 · 10-10-2012 1:28pm

Wonda-Boy wrote: »

I was in there last week and I seen the deal on that the "R" version they have. It comes with extras that you dont normally get. From what I can remember looking at the deal it was a seat cowl, smoked double bubble screen and an exhaust. And a pair of gloves or some ****.

I have no opinion on BW myself and not defending the place, I would rather it there then not as I like to browse the gear etc. I also heard about a lad who put a deposit on a bike €500 and when his situation changed, they would not transfer the deposit to a different bike in the shop! He did not want the money back and go elsewhere just would not give it on anything else.

did they order a bike in especially for him?

Wonda-Boy · 10-10-2012 1:31pm

Apparently not.

He went down the legal route and in the end left the deposit there and bought elsewhere!!! That is a VERY NASTY way to operate if you ask me....he was still gonna get a bike in there just not the original one he picked out.

CrazyRabbit · 10-10-2012 3:18pm

Never had any problem with Bikeworld. I've bought bikes + a lot of gear in their store, though not in the last 2 years.

To be fair OP, you had no justification for having a go at their staff for not offering you a coffee. They are a bike store, not Starbucks. Depending on how you 'complained' about this, the manager may have been justified in having a go at you.

And...their website clearly states:

Closed for lunch 2 - 2:30pm

...so if you were there during that time, then you cannot complain about nobody being available to to show/sell you the lids.

Saying that, Bikeworld won't be winning any awards for customer service or for friendliest staff. They don't budge on prices & are none to keen to offering help.

Cotters on the other hand, have always given me a discount & the staff are very willing to help (especially the elder gentleman).

Del2005 · 10-10-2012 3:41pm

I've been to Bike World a good few times with no bother. Had an issue with a genuine filter I got off them and the mechanic came out and explained how to resolve it. I also got a pair of RST jeans off them and they allowed me down stairs to see how they felt when sitting on a bike like mine.

As for looking for tea or coffee, since no one buys anything in BW why would they spend money on coffee for people who aren't spending money.

My biggest issue with Cotters is their lack of organisation, they remind me of TK Max during sales, but their prices are great

The Don · 10-10-2012 4:05pm

I've never dealt with bike world because of stories I've heard on this and other forums.

For the most part I've dealt with Cotters and they are always helpful and friendly, plus I've gotten discounts a good few times. They are also very understanding and willing to leave payment go for a few months until people can better afford it.

Myself and 3 other lads did a trip early last month around France, Spain, Portugal and a bit of Africa . Cotter's owner (Simon) told us that if anything happened on the road in Spain to give him a call as he knows a few people and he'd be able to get the bike(s) back home for us.

Sound isn't the word!

10-10-2012 4:44pm

It drives me mad the way nothing is priced in cottors.
I was buying a lid there and asked for a hand with something and was told they the have time to help!
I told him he had time and he made time! I nearly walked out

arybvtcw0eolkf · 10-10-2012 5:12pm

CrazyRabbit wrote: »

Saying that, Bikeworld won't be winning any awards for customer service or for friendliest staff. They don't budge on prices & are none to keen to offering help.

In their defence I have to say that when I've asked for a discount I've always got it.

But then again sometimes I can have a neck like a jockies bollox

KTRIC · 10-10-2012 5:16pm

I've bought a couple of new bikes in their over the years and the odd bit of gear and parts. Only ever had one problem to be honest.

Wonda-Boy · 10-10-2012 6:28pm

Also I have never paid full price for anything in Bikeworld either....even the dainese boots I got €30 off them. I suppose all these stores are great until something goes wrong.

spiggotpaddy · 10-10-2012 8:39pm

varadamo wrote: »

a bit more info - called into this place as i was goin to treat myself to a new lid - upstairs closed for lunch so i couldnt browse the lids -25 mins to wait then ! asked at counter if there was a coffee / tea machine around .
told to go to cafe up the road . i made a comment about poor customer service ( suppose im used to free coffee at joe duffys / honda balymount etc... ) went outside to look at bikes as i had still 10 mins to wait to browse the lids upstairs - this lad follows me out and tells me he,s the manager and proceeded to give out to me in a VERY condesending manner ! he told me he was not a cafe and had no staff to open at lunchtime as nobody was buyn anything - i told him i wanted to but i couldnt - he then told me i could leave if i wished which i duly did !!
btw i love to give praise for GOOD CUSTOMER SERVICE - went straight to crossons and told them about my ordeal - they offered to make me coffee as i browsed and then BOUGHT MY NEW LID - pays to treat your customers with respect

Your easily bought. A cup of coffee and your sold. I wouldn't care if it came with a free kick in the mick, if I got a good deal on the lid.

terrydel · 10-10-2012 9:35pm

varadamo wrote: »

called to bikeworld today and was diabolically treated - anyone else had any dealings with this place ?

Oh yeah.
I left my bike in about a year ago, to get dipped headlight bulb, front pads, oil and filter done. I supplied the parts.
Came back to collect and found they had decided to change the plugs too, with informing me or seeking my approval.
Probably added a ton to the cost, but I just thought **** it, Im not arguing but I'll never be back.
Well I had to go back, cos when I got up the road the bike started to cut out. didnt know what it was, thought maybe theyd adjusted the clutch or played with the idle speed. I figured it would bed in but next day it was worse, so I phoned them and said there was a problem, and Id drop it in the next time I was free to do so, the following wednesday.
So went in and it transpired the ignition coil was broke, and I can guarantee this happened when they took the plugs out, which they never had permission to do.
And Id never had one iota of a problem with the coils in the 4 years Id had the bike. Its started first time every time and sounded perfect before I drove in. It was damaged in the process of doing a job they didnt even get my permisssion to do.
When handing it back, the mechanic even waffled that he changed the plugs cos the coils might be damaged otherwise., due to age.
What a ****ing coincedence eh!
So they fixed the coil, but only at cost price, so another ton for me.
I was stupid not to argue it and go mental, but hey I didnt and there you go.

I wouldnt recommend them to my worst enemy, they dont have a clue how to treat customers, and I think they basically to all intents and purposes try to rob you for as much as they can.
I then got a voucher for 100 euro for Christmas from my Dad, who didnt know of this dispute. But I wasnt gonna spend money there again, so I asked the manager to refund my Dad as a sign of goodwill. My dad wouldnt have a lot of money, but the ****er wouldnt refund it.
He is a wanker plain and simple.
Stay away from them, thats my advice.

varadamo · 11-10-2012 12:01am

well just a few comments about the thread - i didnt request the staff member to make me a cup of coffee - i merely enquired if they had a coffee machine as i had 25 mins to wait ( forgot to mention that after leaving bikeworld still fuming i went firstly to honda off the m50 - and happen to notice ..... a coffee machine . after ranting to them ( i really was fuming ) they offered me a coffee , then when it was clear they didnt have a lid i liked - they rang cotters to confirm that they had such a lid - now theres good service )
also wanted to mention that cotters took a tenner off my lid ( was only 80 euro ) and took a few quid off another item i bought there - also good service - bottom line - vote with your wheels - i wont ever go back to bikeworld

Del2005 · 11-10-2012 8:23am

terrydel wrote: »

I then got a voucher for 100 euro for Christmas from my Dad, who didnt know of this dispute. But I wasnt gonna spend money there again, so I asked the manager to refund my Dad as a sign of goodwill. My dad wouldnt have a lot of money, but the ****er wouldnt refund it.
He is a wanker plain and simple.
Stay away from them, thats my advice.

TBH very few places refund vouchers. The best you could have done is sold it on.

arybvtcw0eolkf · 11-10-2012 8:52am

terrydel · 11-10-2012 11:29am

Del2005 wrote: »

TBH very few places refund vouchers. The best you could have done is sold it on.

I appreciate that to be fair. I ddnt expect and or think it was my right that it be refunded. I just explained that after all the trouble he'd caused me, and with my dad being an innocent party and not someone with a lot of money, it would be a small gesture of goodwill to refund it. He obviously wasnt even willing to do that, but thats their perogative, just as it is mine to bring the issue to people's attention on the internet.

Cienciano · 11-10-2012 2:43pm

Have never been in cotters, but if nothing is prices in there I never will. I never go into shops with nothing priced, drives me mental!

varadamo wrote: »

a bit more info - called into this place as i was goin to treat myself to a new lid - upstairs closed for lunch so i couldnt browse the lids -25 mins to wait then ! asked at counter if there was a coffee / tea machine around .
told to go to cafe up the road . i made a comment about poor customer service ( suppose im used to free coffee at joe duffys / honda balymount etc... ) went outside to look at bikes as i had still 10 mins to wait to browse the lids upstairs - this lad follows me out and tells me he,s the manager and proceeded to give out to me in a VERY condesending manner ! he told me he was not a cafe and had no staff to open at lunchtime as nobody was buyn anything - i told him i wanted to but i couldnt - he then told me i could leave if i wished which i duly did !!
btw i love to give praise for GOOD CUSTOMER SERVICE - went straight to crossons and told them about my ordeal - they offered to make me coffee as i browsed and then BOUGHT MY NEW LID - pays to treat your customers with respect

If that's your complaint OP, I have far more sympathy for the people working in bikeworld than you. Imagine having to listen to shíte from customers about not having no coffee. In a fecken bike shop? Jesus wept!

Pipz · 11-10-2012 7:45pm

Whenever I'm shopping for gear I go to bikeworld as it's just down the road from me, and I've never had any problems with their customer service. Bought a pair of trousers from them and they knocked a bit off the price no problem, bought a new lid just last week, and the staff member I was dealing with had no problem showing me all the lids, and telling me the differences between them, checking things were the right fit etc.

I'd say being closed for lunch is fair enough, and I wouldnt expect a coffee/tea machine in any shop I go into. You hardly find them in HMV :P.

galwaytt · 11-10-2012 11:10pm

Cienciano wrote: »

If that's your complaint OP, I have far more sympathy for the people working in bikeworld than you. Imagine having to listen to shíte from customers about not having no coffee. In a fecken bike shop? Jesus wept!

So, you can't read, is that it ?
Either the OP's original post, or his clarification of what he actually said ?

To use your own words - imagine having to listen to....

Fwiw, I've bought a few bits and pieces in person, because it was easy,and I'm not going to talk myself out of a bargain, when presented with one.

But the one time I went there with a view to buying a bike - which they had in stock - I found them to be the most condescending shower of prciks. Quoted list price only, seemed completely disinterested, I had phoned from Galway the day before, to enquire, told them I was coming up specifically to see it. When I got there they wouldn't give you the time of day - something more interesting in that days Red Top paper (it was a 'she' btw, on the floor that day...) you'd swear you were asking them for a blood transfusion.

I wanted to sit on the bike, and asked about a test ride. I was allowed to sit on it in the shop, but no test ride. When I pursued this a bit and pointing out there was no way I was spending 8k without driving it, she asked me 'if I knew anyone who had one I could borrow/try'. Really ? Ya think ? So I rode 140 miles each way - think I would have done that if there was one locally ?

Aresholes.

And yes, a cup of tea/coffee would the least I'd expect after making that much effort.

Long story short, got back to Galway, straight on the 'net, and bought the same model bike, ex-demo, from a dealer in the UK, and it was delivered to my door, on a pallet. Unstrapped it, and rode it home.

Hotblack Desiato · 12-10-2012 1:03am

I've experienced both sides of the coin. Tried to book a service for my bike a few years ago (when they were the only official dealer for that bike in Ireland) and was pretty much told over the phone to PFO because the previous owner grey imported it, and they were far too busy to take my money. Well, FU2 :mad: they've lost that franchise btw

On the other hand I've never had any problems in the clothing part, and the Dainese gear is good value for what it is. The prices on the other stuff isn't always great but these days you have to check the internet price before going to any shop. *shrug*

Thinkingaboutit · 12-10-2012 4:19am

They took the time to find a find an air filter for the Kawasaki twin, and the only problems came with some staff that didn't have cop on. I honestly don't like the location, because getting in there by the most convenient route involves crossing a few lanes.

Cienciano · 12-10-2012 11:26am

galwaytt wrote: »

So, you can't read, is that it ?
Either the OP's original post, or his clarification of what he actually said ?

To use your own words - imagine having to listen to....

.

Picture removed by P.C.

terrydel · 12-10-2012 12:42pm

ninja900 wrote: »

I've experienced both sides of the coin. Tried to book a service for my bike a few years ago (when they were the only official dealer for that bike in Ireland) and was pretty much told over the phone to PFO because the previous owner grey imported it, and they were far too busy to take my money. Well, FU2 :mad: they've lost that franchise btw

On the other hand I've never had any problems in the clothing part, and the Dainese gear is good value for what it is. The prices on the other stuff isn't always great but these days you have to check the internet price before going to any shop. *shrug*

The dianese gear is well priced as they have no control over its pricing, its imposed by dainese as far as I'm aware, and they cannot adjust it.

terrydel · 12-10-2012 12:43pm

Thinkingaboutit wrote: »

They took the time to find a find an air filter for the Kawasaki twin, and the only problems came with some staff that didn't have cop on. I honestly don't like the location, because getting in there by the most convenient route involves crossing a few lanes.

They are the main dealer for kawasaki, I'd think that should be a given with them!
You seem to set the bar very low mate, in terms of what you feel is good service from a dealership!

thomashood10 · 13-10-2012 12:46am

pixiebean22 wrote: »

Nope, just outright refused.

The only reason our local dealer ended up dealing with them was because when he rang Dainese directly to place the order he was told that he'd have to go through BW because they are the distributor in Ireland which is fair enough but they then refused to take an order from our local dealer and us directly. In fairness, Dainese gear isn't cheap and we were looking for jacket, trousers, boots and gloves x2 so they lost out on a large sale there.

That's strange that Dainese didn't take your order over the phone. Ordered jeans and gloves from the Dainese website and they arrived in about 2 weeks direct from Italy.

Shipping was fairly cheap and no having to worry about the tax man

daenerysstormborn3 · 13-10-2012 8:36am

thomashood10 wrote: »

That's strange that Dainese didn't take your order over the phone. Ordered jeans and gloves from the Dainese website and they arrived in about 2 weeks direct from Italy.

Shipping was fairly cheap and no having to worry about the tax man

Yeah they said it had to go through their main distributor here

The Don · 13-10-2012 11:13am

urbanledge wrote: »

It drives me mad the way nothing is priced in cottors.

Cienciano wrote: »

Have never been in cotters, but if nothing is prices in there I never will. I never go into shops with nothing priced, drives me mental!

I'm pretty sure they have prices on at lease some items. When I was in last month they had prices on thermals, cargo nets, indicators and other such spares, bags, gloves. I didn't look at lids, boots or jackets so I can't say about them.

I found the tags from a set of gloves I bought that time and it has the price on a separate cotter motorcycles tag. Looks like I got €11 off them

Cienciano · 13-10-2012 11:55pm

The Don wrote: »

I'm pretty sure they have prices on at lease some items. When I was in last month they had prices on thermals, cargo nets, indicators and other such spares, bags, gloves. I didn't look at lids, boots or jackets so I can't say about them.

I found the tags from a set of gloves I bought that time and it has the price on a separate cotter motorcycles tag. Looks like I got €11 off them

Never been to Cotters, must give them a try. Usually head up to Hein Gericke in Newry. That's gone as far as I know.

chasm · 14-10-2012 4:26am

Cienciano wrote: »

Never been to Cotters, must give them a try. Usually head up to Hein Gericke in Newry. That's gone as far as I know.

The Belfast store is open, according to their website.

Cienciano · 14-10-2012 11:52am

chasm wrote: »

The Belfast store is open, according to their website.

Is the Belfast store bigger than the Newry one?

Del2005 · 14-10-2012 1:16pm

galwaytt wrote: »

But the one time I went there with a view to buying a bike - which they had in stock - I found them to be the most condescending shower of prciks. Quoted list price only, seemed completely disinterested, I had phoned from Galway the day before, to enquire, told them I was coming up specifically to see it. When I got there they wouldn't give you the time of day - something more interesting in that days Red Top paper (it was a 'she' btw, on the floor that day...) you'd swear you were asking them for a blood transfusion.

I wanted to sit on the bike, and asked about a test ride. I was allowed to sit on it in the shop, but no test ride. When I pursued this a bit and pointing out there was no way I was spending 8k without driving it, she asked me 'if I knew anyone who had one I could borrow/try'. Really ? Ya think ? So I rode 140 miles each way - think I would have done that if there was one locally ?

Aresholes.

And yes, a cup of tea/coffee would the least I'd expect after making that much effort.

Long story short, got back to Galway, straight on the 'net, and bought the same model bike, ex-demo, from a dealer in the UK, and it was delivered to my door, on a pallet. Unstrapped it, and rode it home.

So you wouldn't drop 8k on the bike without a test ride, yet you bought 2nd hand without test riding the bike

ninja900 wrote: »

I've experienced both sides of the coin. Tried to book a service for my bike a few years ago (when they were the only official dealer for that bike in Ireland) and was pretty much told over the phone to PFO because the previous owner grey imported it, and they were far too busy to take my money. Well, FU2 :mad: they've lost that franchise btw

A lot of franchise holders won't service grey imports, some car places wouldn't even sell spares. No idea why not but it's not just BW

SeeTea · 17-10-2012 12:19am

Absolute WORST place I have ever been to!!!! Honestly, I don't own a bike, but fell in love with it all after doing my IBT. Went into BikeWorld, and was so ready to go ahead and buy the bike until I realised I had been lied to one too many times! They are liars, and will tell you anything you want to hear. Alarm bells went off in my head when the lies revolved around safety specs for various helmets. I'm so delighted I never made the money transfer over into their account! Only by pure chance did I decide on the day that I wanted to see the bike one last time just to make sure everything was ok. Well, I have never seen a man squerm so much in my entire life!!! I was not about to part with such a big amount (well, to me it is!) of money easily..Thank god is all I can say!!! DO NOT GO NEAR THIS PLACE!!!!!!! I have yet to hear a good word about the place.

Down-side is, now I don't have the bike that I want!!!:(:(:(

anyone else had issues with bikeworld ?

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