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Gobus not taking Travel pass customers anymore

  • 30-08-2012 05:12PM
    #1
    Registered Users, Registered Users 2 Posts: 65 ✭✭


    Anyone else thinks its a crap move for Gobus to stop accepting old age pensioners and disabled passes the same week that they start a Cork to Dublin route?

    I mean, they aren't that accommodating with pensioners at the best of times, they've sent away my parents so they can take cash passengers. If money was so tight then why would they risk a new route? They take pride in advertising "Fully Irish Owned" over its competitors but won't accept Irish citizens based on Ageism or Disability? The Department will still pay bus companies for the allowing them so it not like they are loosing out


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Comments

  • Registered Users, Registered Users 2 Posts: 11,012 ✭✭✭✭Jamie2k9


    They take pride in advertising "Fully Irish Owned" over its competitors but won't accept Irish citizens based on Ageism or Disability? The Department will still pay bus companies for the allowing them so it not like they are loosing out

    Thats where you are wrong as they will lose out as social welfare pay buttons to operators that accept passes.


  • Registered Users, Registered Users 2 Posts: 81,060 ✭✭✭✭biko


    Galway city -> Buses

    I don't know what you've heard but according to their T&C they do:
    Concessionary Travel Scheme
    Where a Evobus and Coach Ltd. T/A GoBus service is part of a Free Travel Scheme, on presentation of a valid Department of Social and Family Affairs Free Travel Pass, the holder, and companion where appropriate, will be entitled to travel free of charge.
    http://www.gobus.ie/dp.php?c=terms


  • Moderators, Motoring & Transport Moderators, Paid Member Posts: 12,022 Mod ✭✭✭✭devnull


    The department of transport will not allow any NEW rotues ot join the free travel scheme, it effects everyone, not just GoBus.

    The Galway route was started before the above came into place. The terms outlined above are for the Galway service. The terms for the Cork are on gobe.ie


  • Registered Users, Registered Users 2 Posts: 27,019 ✭✭✭✭Mrs OBumble


    Ans Blix wrote: »
    ...but won't accept Irish citizens based on Ageism or Disability? The Department will still pay bus companies for the allowing them so it not like they are loosing out

    On the Cork-Dublin route, old and disabled peole will be cheerfully accepted, provided they hand over a tenner. No discrimination involved.

    On the Galway-Dublin route, they will continue to get free rides - even if they happen to be receiving substantial occupational pension, state pension and income from private investments.

    On average, older people are a lots more wealthy than younger ones, and this is exaggerated in Irelland due to the celtic tiger land sales, which were effectively an intergenerational wealth transfer from young to old.


  • Registered Users, Registered Users 2, Paid Member Posts: 5,391 ✭✭✭dowlingm


    As said this is a Social Welfare capping of expenditure, seen for instance when Aircoach went express from Cork-Dublin. However it's a pretty crude way to do it. Better that DSW move to a system which refunds companies for actual journeys taken (using a smartcard system which I think is due soon) rather than block grants for particular routes. Problem is that there still may be more journeys taken than money to recompense the operators.

    EDIT to ask: Ans Blix did you think the accommodation of DSW holders on the Galway route was being done out of some kind of charity?


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  • Registered Users, Registered Users 2 Posts: 2 rita1980


    I called Gobus last week to book on my mom on there Galway to Dublin bus was told i could book and then when i said she has a free travel pass was told i could not book...


  • Registered Users, Registered Users 2 Posts: 65 ✭✭Ans Blix


    Jamie2k9 wrote: »
    Thats where you are wrong as they will lose out as social welfare pay buttons to operators that accept passes.

    That's the point i was making, its not like they were at a loss BECAUSE they were being reimbursed for taking the Pass holders
    biko wrote: »
    Galway city -> Buses

    I don't know what you've heard but according to their T&C they do:


    http://www.gobus.ie/dp.php?c=terms

    They are stop as of September the 1st
    devnull wrote: »
    The department of transport will not allow any NEW rotues ot join the free travel scheme, it effects everyone, not just GoBus.

    The Galway route was started before the above came into place. The terms outlined above are for the Galway service. The terms for the Cork are on gobe.ie

    You have missed my point; they are removing the use of the pass from galway to dublin the same week they introduce a new cork to dublin route

    It is discrimination, plain and simple. Not all pensioners are rolling around in land transfer money and Gobus have shown their true colours as the money grabbing charlatans.


  • Moderators, Motoring & Transport Moderators, Paid Member Posts: 12,022 Mod ✭✭✭✭devnull


    Where did you read or hear this?


  • Registered Users, Registered Users 2, Paid Member Posts: 19,633 ✭✭✭✭LXFlyer


    Just to be clear on something here. The DSP do not reimburse bus and rail operators for each trip that pass holders take. The amount they pay is capped at a certain level.

    There are also still alternatives available in the form of Bus Eireann route 20/X20 or the train from Galway to Dublin.

    No one is forcing anyone to use Gobus.

    It may well be the case that the amount the DSP was prepared to pay Gobus was not sufficient to cover costs, and that with rising fuel costs Gobus decided to make the service (which is after all a privately operated high quality coach service) into a ticket only service for fare paying passengers. They are not obliged to take free passes - you seem to think that they are.


  • Registered Users, Registered Users 2 Posts: 65 ✭✭Ans Blix


    devnull wrote: »
    Where did you read or hear this?

    read:
    rita1980 wrote: »
    I called Gobus last week to book on my mom on there Galway to Dublin bus was told i could book and then when i said she has a free travel pass was told i could not book...
    lxflyer wrote: »
    Just to be clear on something here. The DSP do not reimburse bus and rail operators for each trip that pass holders take. The amount they pay is capped at a certain level.

    There are also still alternatives available in the form of Bus Eireann route 20/X20 or the train from Galway to Dublin.

    No one is forcing anyone to use Gobus.

    It may well be the case that the amount the DSP was prepared to pay Gobus was not sufficient to cover costs, and that with rising fuel costs Gobus decided to make the service (which is after all a privately operated high quality coach service) into a ticket only service for fare paying passengers. They are not obliged to take free passes - you seem to think that they are.

    I accept that point completely, but my point is: Money can't be that tight if they are able to start up a new route the same week. They're cutting out a lot of people just because they don't see the immediate reward of cash in hand

    I've seen it firsthand that if someone approaches with a pass in their hand they'd say the bus is full and then take a paying (not a ticket or reservation) passenger right onto the bus without a second glance! How would you feel if it was your own mother or father? I was furious and disgusted!


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  • Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    They must be confident of filling every seat with fare paying passengers.


  • Registered Users, Registered Users 2 Posts: 2 rita1980


    But that is not very nice to the customers that have been going to them for years...like my mom and dad... and my mother has to go to Dublin for doctor appointments..they cant be doing bad if they are going to be starting new services and now just forgetting about there regular customers


  • Registered Users, Registered Users 2 Posts: 75,483 ✭✭✭✭L1011


    rita1980 wrote: »
    But that is not very nice to the customers that have been going to them for years...like my mom and dad... and my mother has to go to Dublin for doctor appointments..they cant be doing bad if they are going to be starting new services and now just forgetting about there regular customers

    DSP passengers are not "customers", as such - the regularity or not of how often they use the service does not impact on the operators income at all.


  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 24,122 Mod ✭✭✭✭bk


    Welcome to the new reality.

    DSP passengers are worth much less then paying cash customers. That is ok on a quiet route, but on a busy route, a DSP passenger can be taking up the space of a more valuable cash customer.

    Saying they must have lots of money because they are about to start up the Cork route isn't true. I'm sure it is costing them an absolute fortune to start the Cork route and that money is tight and they have to do everything possible to maximise their income to pay for the new route.

    As for the DSP scheme I think we are going to see a lot more of this. Unless the scheme is radically revised I think we will see this scheme completely cut in time.


  • Registered Users, Registered Users 2, Paid Member Posts: 24,740 ✭✭✭✭Cookie_Monster


    Ans Blix wrote: »
    Anyone else thinks its a crap move for Gobus to stop accepting old age pensioners and disabled passes the same week that they start a Cork to Dublin route?

    nope, I think it's about time. the free travel pass was another item of madness that Ireland got up to and then went overboard with in the boom years. Offer a discount for pass holders certainly but free travel is a pointless and expensive concession.


  • Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    bk wrote: »
    Welcome to the new reality.

    DSP passengers are worth much less then paying cash customers. That is ok on a quiet route, but on a busy route, a DSP passenger can be taking up the space of a more valuable cash customer.

    Saying they must have lots of money because they are about to start up the Cork route isn't true. I'm sure it is costing them an absolute fortune to start the Cork route and that money is tight and they have to do everything possible to maximise their income to pay for the new route.

    As for the DSP scheme I think we are going to see a lot more of this. Unless the scheme is radically revised I think we will see this scheme completely cut in time.

    At the same time, with the exception of those new routes, private operators shouldn't be able to cherrypick which routes they will accept DSP passes on, they're either in or out; otherwise it would amount to taxpayer subvention.
    To use a well loved political cliché, "in the greater scheme of things", the free travel scheme doesn't cost much to administer compared to the benefit it returns, buses and trains would still run and cost the same. There is a case for better policing of the scheme but to cut it altogether when other EU countries operate one would be political suicide.


  • Registered Users, Registered Users 2, Paid Member Posts: 19,633 ✭✭✭✭LXFlyer


    In this particular case frankly I don't see an issue.

    GoBus operate a premium non stop service. Frankly I would ask why it was ever in the scheme?

    There are perfectly viable alternatives:
    Bus Eireann
    Citylink
    Irish Rail

    It would be different if people did not have an alternative, but in this case they do.


  • Registered Users, Registered Users 2 Posts: 65 ✭✭Ans Blix


    lxflyer wrote: »
    In this particular case frankly I don't see an issue.

    GoBus operate a premium non stop service. Frankly I would ask why it was ever in the scheme?

    There are perfectly viable alternatives:
    Bus Eireann
    Citylink
    Irish Rail

    It would be different if people did not have an alternative, but in this case they do.

    Citylink have 3 services between Galway and Dublin, Express, Communter and the new semi-Express and they accept the Free Travel Pass on all of them and they are just as busy!


  • Registered Users, Registered Users 2, Paid Member Posts: 19,633 ✭✭✭✭LXFlyer


    Well then - what is the problem?

    They are a private company who offered this for a premium service when they did not have to, and have now decided to withdraw from the scheme. I would have thought they were perfectly entitled to do so if they wish.

    There are perfectly viable alternative options available.


  • Banned (with Prison Access) Posts: 4,287 ✭✭✭mickydoomsux


    Just wait for the cries of "discrimination".


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  • Registered Users, Registered Users 2 Posts: 14,002 ✭✭✭✭AlekSmart


    bmaxi wrote: »
    At the same time, with the exception of those new routes, private operators shouldn't be able to cherrypick which routes they will accept DSP passes on, they're either in or out; otherwise it would amount to taxpayer subvention.
    To use a well loved political cliché, "in the greater scheme of things", the free travel scheme doesn't cost much to administer compared to the benefit it returns, buses and trains would still run and cost the same. There is a case for better policing of the scheme but to cut it altogether when other EU countries operate one would be political suicide.

    It,s not cherry-picking as I see it.

    The reality is the DSP's Free Travel Scheme has for a long time now been in freefall.

    http://www.boards.ie/vbulletin/showthread.php?p=76403523

    As long as it was easily concealable within the fiscal relationship between the CIE Group and the Government,all was well.

    However,given the new-reality of increased Private Sector involvement in a new liberalized PT market,the game was up.

    The old methodology of an annual meeting between a Government Department and a State Sponsored Body to divvy out the Free Travel monies simply could not work any longer.

    This latest development is but the first public manifestation of the new Irish reality.

    The era of Free-Stuff is rapidly ending,and it's replacement will in Public Transport terms most likely be a "Concessionary" arrangement,with only the most deserving recieving FREE travel,and ALL others being required to mmake a contribution.

    It is well worth noting that the Irish Free Travel scheme is somewhat unique in the scale of FREE useage available to it's 726,000 members.

    Referring to other EU countries and political suicide is in fact exactly what's neded IF our National Scheme is to actually survive at all.

    Most other EU countries tend to operate Concession schemes funded in a variety of ways,with few having the Totally Free at Point of Use scheme operated by the DSP.

    The DSP is between a rock and a hard place,it's funding is almost totally coming now from outside sources,whom are now asking questions about the use their monies are being put to.

    In a State of approximately 3,000,000 Adults,the paymasters are curious as to how 726,000 of these are entitled to completely Free use of ALL State sponsored Public Transport.

    A ratio of approximately 25% is VERY high to Europeans used to only their War Vetrans having a similar entitlement to our masses.

    It's interesting to note the relative surprise being expressed here,because the Free Travel Scheme has been steadily and quite obviously in freefall for some time now.

    It will simultaneously cause some degree of reflection amongst those who perhaps see unrestricted privatization and competition as the prime method of Improving public transport in Ireland.

    Interesting times ahead ;)


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 5,606 ✭✭✭schemingbohemia


    AlekSmart wrote: »
    It is well worth noting that the Irish Free Travel scheme is somewhat unique in the scale of FREE useage available to it's 726,000 members.

    726,000 issued passes plus a significant number of companions included in that, plus the number of fake passes or dead mans passes floating around probably brings the number of passes up to closer to a million.

    But won't someone think of the oul'ones!


  • Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    726,000 issued passes plus a significant number of companions included in that, plus the number of fake passes or dead mans passes floating around probably brings the number of passes up to closer to a million.

    But won't someone think of the oul'ones!
    726,000 issued passes includes all passes issued to children and adults as well as all passes issued to persons now deceased. and passes issued to carers.

    Add to this the number of "homemade/forged" passes which could easily be removed with the proper participation of staff of the transport companies who should be made more familiar with the pass so as to be better able to spot fakes.


  • Registered Users, Registered Users 2, Paid Member Posts: 5,391 ✭✭✭dowlingm


    Isn't the DSP pass supposed to be going smartcard?


  • Registered Users, Registered Users 2, Paid Member Posts: 9,942 ✭✭✭SeanW


    rita1980 wrote: »
    I called Gobus last week to book on my mom on there Galway to Dublin bus was told i could book and then when i said she has a free travel pass was told i could not book...
    It's a restriction of the travel pass - you can't book in advance with it.

    https://u24.gov.ua/
    Join NAFO today:

    Help us in helping Ukraine.



  • Registered Users, Registered Users 2 Posts: 14,002 ✭✭✭✭AlekSmart


    dowlingm wrote: »
    Isn't the DSP pass supposed to be going smartcard?

    Shortly......;)


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 14,002 ✭✭✭✭AlekSmart


    foggy_lad wrote: »
    726,000 issued passes includes all passes issued to children and adults as well as all passes issued to persons now deceased. and passes issued to carers.

    Add to this the number of "homemade/forged" passes which could easily be removed with the proper participation of staff of the transport companies who should be made more familiar with the pass so as to be better able to spot fakes.

    Is there no end to it.....:o

    http://www.welfare.ie/EN/Policy/ResearchSurveysAndStatistics/Documents/2011stats.pdf

    The figure of 726,000.....

    Refers to the number of persons in respect of whom travel passes have been issued.

    So presumably,it covers all individuals for whom the DSP picks up the tab including Spouses,Partners and Companions.

    The Free Travel Scheme is a Department of Social Protection initiative.
    The Document was designed by the DSP and is the property of the DSP.
    I am unaware of what resources the DSP put into monitoring the use and security of THEIR OWN system,however it does not appear to come remotely near the resources being deployed by Dublin Bus to deal with Free Travel Pass misuse.

    As a Busdriver,I apply as much time and effort as I can reasonably allocate to this task,however,in order to comply withy Foggy_Lads definition of "proper participation" I would then have to significantly discommode the travel arrangements of my Ticket Purchasing pasengers,something which I feel would be counterproductive to retaining THEIR business.

    Whilst Foggy_Lad continues to amble along humming a seemingly endless tune about Public Transport staff and their equally endles shortcomings,he appears to be blind to what is now going to happen with the DSP Free Travel Scheme.

    The Aircoach/GoBE move represents the first major contraction of the DSP's Free Travel Scheme and if it passes uneventfully we can expect further rapid withdrawals from it.

    However,sad though it may be for Foggy_Lad,the responsibility lies with the proprietors of the scheme......;)


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Sure but none of these private companies used to accept the passes years ago until they were offered money to accept it. And as you rightly say now there is no more money being offered so no new routes should he taking the free passes.

    It also makes sense that gobus while once accepting the pass on their galway service have now decided to stop taking it completely now, but I would say this is due mostly to anti social elements using the passes to travel around the country drinking and taking drugs, which affects the cash intake for the private operators who used not mind pass holders taking up their empty seats.

    I have personally witnessed both drinking and drug taking several times on both private and state busses.


  • Registered Users, Registered Users 2 Posts: 27,019 ✭✭✭✭Mrs OBumble


    JustMary wrote: »
    On the Galway-Dublin route, they will continue to get free rides - even if they happen to be receiving substantial occupational pension, state pension and income from private investments.


    I was wrong.

    GoBus have not announced it in the media or their website, but there are signs on the front of the buses saying that their participation in the free-travel scheme is under review, and that they will cease accepting it on 1 September 2012.

    I tried taking a pic, but only had the phone and a difficult angle, so it did not come out well.

    The T&C on their website delicately says (boldness mine):
    Concessionary Travel Scheme
    Where a Evobus and Coach Ltd. T/A GoBus service is part of a Free Travel Scheme, on presentation of a valid Department of Social and Family Affairs Free Travel Pass, the holder, and companion where appropriate, will be entitled to travel free of charge.


    Despite this unwillingness to accept free-passes, the bus I was on yesterday was pretty close to full, and the passengers included a number of older people.


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  • Banned (with Prison Access) Posts: 18,183 ✭✭✭✭Lapin


    .....the free travel pass was another item of madness that Ireland got up to and then went overboard with in the boom years.......

    It was introduced by Charlie Haughey when he was minister for finance in the late 60s.


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