Tesco Mobile

du Maurier · 28-03-2012 11:24AM

I'm having a little difficulty with Tesco's billing discrepencies (which I think I might have ironed out).

The invoice generated assuringly tells us to not to worry, our bill will be deducted in 14 days time. I click to open the invoice and see that on it the only dated reference point is at the top right hand corner (in my case, the 15th) so I assume it will be deducted 14 days after that date. The 29th is what I'm assuming. I think most people would assume the 14 days would be after the invoice is dated.

But this is not the case.

I was told today that it is when the bill notification arrives in your TM a/c or when you get a text. I never received a text as it wasn't updated on my account (must be updated manually and may never be updated if you don't query it - not a great system there). I also don't want to be checking my a/c every other day to see when my bill notification has arrived.

I'm finding this method a little Byzantine to be honest.

Even if it was alluded in the text that the funds would be extracted from your a/c in 14 days from the date it was sent that would be more helpful.

Plus I find that the text could arrive at any date. Last month it arrived on the 24th, this month the 28th. I don't want to be counting 14 days from then!

It would suit most to have it structured so that the funds get extracted 14 days from the date of the invoice. It makes things a little less complicated.

And on another note, is there any update on a potential reimbursement for customers due to the outtage a couple of Fridays ago?

Tesco Mobile: Paul · 28-03-2012 01:01PM

Thanks, feedback noted. You are correct in how it works presently. We are looking at the process in general.

On the other point you raise please contact customer care if you have an issue to discuss. I don't have any general statement to make on this.

Regards
Paul

du Maurier wrote: »

I'm having a little difficulty with Tesco's billing discrepencies (which I think I might have ironed out).

The invoice generated assuringly tells us to not to worry, our bill will be deducted in 14 days time. I click to open the invoice and see that on it the only dated reference point is at the top right hand corner (in my case, the 15th) so I assume it will be deducted 14 days after that date. The 29th is what I'm assuming. I think most people would assume the 14 days would be after the invoice is dated.

But this is not the case.

I was told today that it is when the bill notification arrives in your TM a/c or when you get a text. I never received a text as it wasn't updated on my account (must be updated manually and may never be updated if you don't query it - not a great system there). I also don't want to be checking my a/c every other day to see when my bill notification has arrived.

I'm finding this method a little Byzantine to be honest.

Even if it was alluded in the text that the funds would be extracted from your a/c in 14 days from the date it was sent that would be more helpful.

Plus I find that the text could arrive at any date. Last month it arrived on the 24th, this month the 28th. I don't want to be counting 14 days from then!

It would suit most to have it structured so that the funds get extracted 14 days from the date of the invoice. It makes things a little less complicated.

And on another note, is there any update on a potential reimbursement for customers due to the outtage a couple of Fridays ago?

du Maurier · 28-03-2012 01:10PM

Tesco Mobile: Paul wrote: »

Thanks, feedback noted. You are correct in how it works presently. We are looking at the process in general.

On the other point you raise please contact customer care if you have an issue to discuss. I don't have any general statement to make on this.

Regards
Paul

Thanks for the reply. The process just seems slightly unclear, I thought.

Regarding the latter, I have contacted customer care and they were somewhat closeted regarding it. When encouraged he said something along the lines of 'We would generally only look into it if there was some inconvenience called...blah...and it wasn't our fault as it was elemental...blah'.

Just to clarify, it was an inconvenience. It was TM's fault (as it's your network that failed). I can only go on what he said and the salient points I can glean from it to reply with.

Kotek Besar · 28-03-2012 02:59PM

How much does it cost to call 076 numbers?

digitaldr · 28-03-2012 03:24PM

1744 balance isn't working for bill pay - any idea when it might be fixed?

Tesco Mobile: Paul · 28-03-2012 03:35PM

Kotek Besar wrote: »

How much does it cost to call 076 numbers?

076 is treated the same as domestic landline from a charging perspective and is inlcuded in your minutes in Pay Monthly.

regards
Paul

Tesco Mobile: Paul · 28-03-2012 03:36PM

digitaldr wrote: »

1744 balance isn't working for bill pay - any idea when it might be fixed?

Tech team looking at this presently and should be fixed shortly.

fAzI · 29-03-2012 10:58AM

hi Paul

I can't send any sms and access internet since this morning.

will you please take a look if this is my problem or you have some issue?
i'm living in Gort, co. Galway

Tesco Mobile: Paul · 29-03-2012 11:08AM

fAzI wrote: »

hi Paul

I can't send any sms and access internet since this morning.

will you please take a look if this is my problem or you have some issue?
i'm living in Gort, co. Galway

Hi there

No there is no Tesco Mobile network issue. Please PM me your number.

Did you restart your phone?

regards
Paul

conmag · 29-03-2012 11:42AM

Hi Paul,
I took the firmware update to 2.3.5 on my Galaxy S2 yesterday (from 2.3.4). Just this morning I noticed the following applications installed on my phone: The Journal, Pumps.ie, Gael Fon, Adverts.ie, Cinema!, Daft.ie, Entertainment.ie, Zapa Tag, Boards Deals.
I did not install these applications, nor do I want or need them. Firstly, can you confirm these came down as part of the firmware upgrade?

thanks,
Conor.

Tesco Mobile: Paul · 29-03-2012 11:45AM

conmag wrote: »

Hi Paul,
I took the firmware update to 2.3.5 on my Galaxy S2 yesterday (from 2.3.4). Just this morning I noticed the following applications installed on my phone: The Journal, Pumps.ie, Gael Fon, Adverts.ie, Cinema!, Daft.ie, Entertainment.ie, Zapa Tag, Boards Deals.
I did not install these applications, nor do I want or need them. Firstly, can you confirm these came down as part of the firmware upgrade?

thanks,
Conor.

Hi Conor

They likely did but this is a Samsung pack of included apps. We will be following up with Samsung on this.

regards
Paul

grasshopper31 · 29-03-2012 01:57PM

1744 still not working ? any idea when it may be fixed?

Tesco Mobile: Paul · 29-03-2012 02:34PM

grasshopper31 wrote: »

1744 still not working ? any idea when it may be fixed?

Today hopefully...

Desenzano2000 · 29-03-2012 03:57PM

Hi Paul,

Any idea if Iphone 4s will be available in Tesco Mobile Ireland?

Cheers.

Des

Tesco Mobile: Paul · 29-03-2012 04:19PM

Desenzano2000 wrote: »

Hi Paul,

Any idea if Iphone 4s will be available in Tesco Mobile Ireland?

Cheers.

Des

Sorry I have no news regarding iPhone on Tesco Mobile

regards
Paul

conmag · 29-03-2012 04:41PM

Tesco Mobile: Paul wrote: »

Hi Conor

They likely did but this is a Samsung pack of included apps. We will be following up with Samsung on this.

regards
Paul

Paul,
my contract is with Tesco Mobile. Can you point me to the relevant terms & conditions where I agreed to have unwanted applications pushed to my phone without either my consent or knowledge. Some of these apps cannot be removed. Where did I agree to this?

with thanks,
Conor.

Tesco Mobile: Paul · 29-03-2012 05:18PM

conmag wrote: »

Paul,
my contract is with Tesco Mobile. Can you point me to the relevant terms & conditions where I agreed to have unwanted applications pushed to my phone without either my consent or knowledge. Some of these apps cannot be removed. Where did I agree to this?

with thanks,
Conor.

Hi Conor

Phone apps included with the phone software have nothing to do with your contract or the service we provide you so we would not have asked you to agree to them being downloaded to the phone.

But, like I said I am raising with Samsung so we can have removed from future revisions of software.

There is no more i can do than that.

EDIT: ICS update will be coming soon so we will address for that release.

regrads
Paul

Kotek Besar · 29-03-2012 05:23PM

Any sign of Tesco Mobile matching Meteor's 10p per minute for calls to UK mobiles?

Tesco Mobile: Paul · 29-03-2012 05:26PM

Kotek Besar wrote: »

Any sign of Tesco Mobile matching Meteor's 10p per minute for calls to UK mobiles?

Will check with the Commercial/marketing guys Kotek..

byrnefm · 29-03-2012 07:13PM

Hi Paul,

is there a special roaming rate in NI / UK to call Ireland or is it the same as the standard European roaming rate of 42c outgoing / 13c incoming?

Tesco Mobile: Paul · 29-03-2012 07:48PM

When in NI calls to ROI numbers cost the same as when made in ROI

Only applies to NI

Regards
Paul

lil5 · 29-03-2012 10:26PM

Hi Paul
Talking about roaming, any update about data roaming?

Thanks

Tesco Mobile: Paul · 30-03-2012 09:15AM

lil5 wrote: »

Hi Paul
Talking about roaming, any update about data roaming?

Thanks

It has been delayed a bit. I will come back with more info shortly

GIMP · 30-03-2012 09:45AM

Any word when the 1744 balance check will be restored?

Tesco Mobile: Paul · 30-03-2012 10:23AM

GIMP wrote: »

Any word when the 1744 balance check will be restored?

Chasing this with the tech team...apologies...

chrislad · 30-03-2012 10:52AM

conmag wrote: »

Paul,
my contract is with Tesco Mobile. Can you point me to the relevant terms & conditions where I agreed to have unwanted applications pushed to my phone without either my consent or knowledge. Some of these apps cannot be removed. Where did I agree to this?

with thanks,
Conor.

I think you should complain to Toyota that the price of petrol was cheaper when you bought the car and that you didn't agree to it.

Tesco Mobile: Paul · 30-03-2012 04:02PM

grasshopper31 wrote: »

1744 still not working ? any idea when it may be fixed?

1744 will be fixed on Monday afternoon. Apologies for the the delay. There was a bug caused by a code drop and patch will be deployed on monday lunchtime to resolve.

regards
Paul

dhaumi · 02-04-2012 09:50AM

Hi Paul,

I topped up this morning by 10 euros by sending a text with "10" to 1745. I received a sms saying "You topped up by 10 euros", my phone shows that I sent that text once. And yet dialing *100# gives me 20€ top up and 20€ bonus.
And unfortunately I was charged 20 euros not 10!
Anyway I can get my 10 euros?

Johnny Storm · 02-04-2012 10:58AM

Hi Paul,

I tried to port from Tesco PAYG to Meteor starting last Thursday. I contacted Meteor about this today and Meteor said "I have spoken with our tech team that have advised that you will need to contact tesco they have not allowed your No to be released"
Can you do anything to assist please?

Tesco Mobile: Paul · 02-04-2012 12:32PM

Johnny Storm wrote: »

Hi Paul,

I tried to port from Tesco PAYG to Meteor starting last Thursday. I contacted Meteor about this today and Meteor said "I have spoken with our tech team that have advised that you will need to contact tesco they have not allowed your No to be released"
Can you do anything to assist please?

Hi Johnny

Can you please contact our customer care team at 0894200000 and they should be able to help.

regards
Paul

Tesco Mobile

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