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Sky digital in Smithfield market

2

Comments

  • Registered Users, Registered Users 2 Posts: 20,299 ✭✭✭✭MadsL


    Don't give up hope - I hear that Sky could be up and running in weeks..


  • Closed Accounts Posts: 3 Insert name here


    Just off the phone to Sky, they say it will be "at most" 7-10 days until were able to place an order with them to have the box installed. After that you recieve a Viewing Card in the post (which takes approx 5 working days)and then the engineer comes out to do the job (approx 2-3days). So we should all be up and running in 18 days....let the countdown begin!


  • Registered Users Posts: 48 Ryback


    Is there any kind of one off installation fee with this lot or is it free?

    I wonder how easy Smart will make it for us to drop their TV package and keep broadband


  • Registered Users Posts: 345 ✭✭DjTaz


    I'm sure everyone got one of these , but just in case ill psot it up for all to see.

    I'll have to ring them in a bit and see what the story is.

    I was also told that u need 2 cables for a sky plus box - i wonder if they have that issue dealy with or do we need to get ordinary sky. Seemingly if u get the sky plus and only have one cable they still charge you for it but u dont get the service.


  • Registered Users Posts: 20 JohnnyC81


    I've been on to Sky. There is a limit of three cables to each apartment. That would mean 3 standard boxes or a Sky+/HD box and one standard box. If you want multi-room you must have an Eircom line. Smart's line is not acceptable.
    Eircom are currently offering free installation and the blocks are compatible with their NGB 8Mb broadband. Anybody get Eircom's NGB network in a Smithfield Market apartment?


  • Registered Users Posts: 345 ✭✭DjTaz


    JohnnyC81 wrote: »
    I've been on to Sky. There is a limit of three cables to each apartment. That would mean 3 standard boxes or a Sky+/HD box and one standard box. If you want multi-room you must have an Eircom line. Smart's line is not acceptable.
    Eircom are currently offering free installation and the blocks are compatible with their NGB 8Mb broadband. Anybody get Eircom's NGB network in a Smithfield Market apartment?

    I have an eircom line in block A.

    I do have DSL on the line but i work for an ISP so i got it myself - its an 8 meg connection thats currently self adjustint to a 7 meg for stability though i have seen it auto negotiate at 8 and stay stable for quite some time.

    I ordered the line on a wed and it was installed within 1 week - ordered
    the dsl to be activated on the line and it was up and running in about 6 hours (which is pretty fast)

    I also spoke to sky and they informed me that theres an installation fee of 67.50 with smart and its 30 install if theres an eircom line.
    Basic package was 22 per month.


  • Registered Users Posts: 20 JohnnyC81


    DjTaz wrote: »
    I also spoke to sky and they informed me that theres an installation fee of 67.50 with smart and its 30 install if theres an eircom line.
    Basic package was 22 per month.

    This is true too, but if you want multi-room its Eircom only I'm afraid, at least that what I understood from the conversation.


  • Registered Users Posts: 345 ✭✭DjTaz


    JohnnyC81 wrote: »
    This is true too, but if you want multi-room its Eircom only I'm afraid, at least that what I understood from the conversation.

    Yes, they said that to me too - need eircom for multiroom. But if there are 3 cables coming into each apartment i dont see why there would be an issue with multiroom ?


  • Registered Users Posts: 20 JohnnyC81


    DjTaz wrote: »
    Yes, they said that to me too - need eircom for multiroom. But if there are 3 cables coming into each apartment i dont see why there would be an issue with multiroom ?

    I'm not sure why, maybe somebody else could give an explanation. What I do know is its part of the terms & conditions.


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  • Closed Accounts Posts: 9 networkguy


    I didnt know Eircom was in Smithfield Market - Just called them and they were clueless.

    Anyone got Eircom? Would love to get rid of Smart and get Eircom and Sky in


  • Registered Users Posts: 20 JohnnyC81


    networkguy wrote: »
    I didnt know Eircom was in Smithfield Market - Just called them and they were clueless.

    Anyone got Eircom? Would love to get rid of Smart and get Eircom and Sky in

    When I rang Eircom she told me that people in my block (C) had already converted. It's a completely new install and new number. The smart number cannot be ported. Give them a shout on 1901.


  • Registered Users Posts: 345 ✭✭DjTaz


    networkguy wrote: »
    I didnt know Eircom was in Smithfield Market - Just called them and they were clueless.

    Anyone got Eircom? Would love to get rid of Smart and get Eircom and Sky in

    I have it in block A for the last few months - wanted it for broadband as i work for an isp and we dont have an interlink with smart (well we do , but its a bit messy).

    Works great , but there can be a little bit of confusion when they try to connect it - theres an exchange downstairs that the guy doing mine didnt know about so he had to see where to go initially.


  • Registered Users Posts: 48 Ryback


    I rang Sky this morning to enquire about the deals they offer and the like. According to them the dish is up and running and they can take orders immediately


  • Registered Users Posts: 20 JohnnyC81


    When you subscribe to multiroom the Eircom line needs to be connected to ALL boxes so the boxes can dial Sky to prove they are in the same house and somebody hasn't put their second card into a different address and therefore saving a small fortune.

    I am curious though, if the apartments are pre-wired, they are surely not pre-wired for Sky+ i.e. I'm sure there are not two cables into each room.

    I've heard before of Sky installing Sky+ but customers only having 1 cable to the Sky+ box, if a customer wants to record their TV they have to watch the same channel.


  • Closed Accounts Posts: 8 Sleepwalker73


    Getting my Sky HD card today. Hope to have the box installed today-tomorrow.

    Now here's the main question: how to get rid of SmartTelecom in full?

    I assume Eircom is on site. What are the steps to change for their services? Does it involve cabling?

    Is there an option to leave the phone and internet only with Smart? How much a month?


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  • Registered Users Posts: 345 ✭✭DjTaz


    Getting my Sky HD card today. Hope to have the box installed today-tomorrow.

    Now here's the main question: how to get rid of SmartTelecom in full?

    I assume Eircom is on site. What are the steps to change for their services? Does it involve cabling?

    Is there an option to leave the phone and internet only with Smart? How much a month?

    Eircom are on site and all you need to do is to swap ur phone to them by calling and asking if you want. 1901 i think is the number for them.
    That should get rid of smart totally.

    There is an option to keep smart , but its more expensive to install the sky that way. I think its 67 installation with smart and 30 if u have Eircom.

    There is someone outside the pizza place on tuesday 6th if u want to ask any questions to them - we should find out more then.


  • Closed Accounts Posts: 8 Sleepwalker73


    Unfortunately, I've already paid 67 euro. But that's not the case. I'll pay anything to get rid of this awfull SmartVision.

    Yesterday Sky1, SkySports1, TV3 were just black. No signal whatsoever. Sick and tired of them. Wasn't angry only because I knew that I'm getting my Sky card this morning in the post...

    The option of getting rid of their phone service is even more appealing: had no phone service in March and April for six weeks - some eejit on their end decided to pull the plug and their "expert" tech support took their sweet time (6 weeks) to establish that...

    No, getting basic Eircom, and then some broadband then...

    Thanks for the answer!


  • Registered Users Posts: 48 Ryback


    If you want to switch off the TV and keep the broadband and phone with Smart you can ring the sales line and they can sort you out over the phone. The TV service should be disabled within 4 hours.


  • Closed Accounts Posts: 8 Sleepwalker73


    Thanks Ryback (I remember you from Smarttelecom forum)

    Here's an important question: do I have to send them back their lousy STB?


  • Registered Users Posts: 48 Ryback


    Yeah, you have to post back the STB and remote. At least they're not trying to railroad people into keeping the TV if they want to also have broadband, a tactic I thought they would try once they realised Sky had become an option.


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  • Registered Users Posts: 345 ✭✭DjTaz


    If you are getting Eircom in, mention to the tech that theres an exchange on level -1 or -2 in the building - the guy doing mine wasnt aware and was in and out of the one in o connell street trying to figure it out.

    Have to go down and sort out the sky next tomorrow myself :D hope i can get the sky plus system working ok - id like multiroom but i dont have the phones wired in anywhere - i use a SIP phone in the house through broadband (free calls are great)


  • Closed Accounts Posts: 9 networkguy


    Went to the sales thing last night

    They Couldn't have had a more arrogant sales manager there - Cigarette hanging out his mouth, and all he wanted was you to sign up, and for him to get his commission. The others there were scared of him and his cutting one word answers.

    Anyway, he said they were going to run the cables down the outside of the building from the Sattelite dish - surely that cant be true - 2 cables from the dish for each apartment going in all directions, then down the outside walls and into the apartment.

    Firstly, how will they get it in to the top floors, and anyone living toward the top will have up to 14 cables running down the side of their balcony - I cant believe Wyse would allow that - has anyone any more info on this?


  • Registered Users Posts: 345 ✭✭DjTaz


    networkguy wrote: »
    Went to the sales thing last night

    They Couldn't have had a more arrogant sales manager there - Cigarette hanging out his mouth, and all he wanted was you to sign up, and for him to get his commission. The others there were scared of him and his cutting one word answers.

    Anyway, he said they were going to run the cables down the outside of the building from the Sattelite dish - surely that cant be true - 2 cables from the dish for each apartment going in all directions, then down the outside walls and into the apartment.

    Firstly, how will they get it in to the top floors, and anyone living toward the top will have up to 14 cables running down the side of their balcony - I cant believe Wyse would allow that - has anyone any more info on this?


    I have to agree, i think the whole setup was entirely unprofessional and no one seemed to know much about how everything worked at all.
    Any questions asked meant someone running about to ask someone else for the answer.

    They should really have had a sit down before coming to the market and discussed how it all worked and what was what. The nicest person there was the one giving out the cakes and drinks - the rest just looked like all they wanted was ur name and address.

    On the plus side , I did find out that multiroom is fine if you have an eircom line - its because they want to make sure that the second box stays in the same house and they cant check that on smart.

    I also was told that they have to drill into the building which means a cable from outside as well - i hope its all done neatly but im renting so i dont really mind either way in the end to be honest.

    I was told that they were using fibre and splitting it once it got into the house which is a load of crap , but i left her off with that one, but she did say that the sky plus works properly where you can record one channel and still watch another which is what i wanted.

    I thought it was a very shabby demo trailer and no organisation at all with very little valid info available and with the amount of writing going on , a few tables wouldnt have gone astray . People were trying to look professional but just didnt have the info to back it all up.

    All that being said - i still signed up as its better than smart and i need real TV and i can work out the issues after.


  • Closed Accounts Posts: 9 networkguy


    Got my Eircom line installed today :D

    Have to say, the whole process from Eircom was excellent - they even texted to confirm the appointment, the engineer turned up 30 minutes early and had everything working within about 1.5 hours with the Eline presented in the cable box in the hallway - no cables showing which is great.

    Just need the broadband enabled now - lets hope that goes as well as the line installation.

    I had not used Eircom in a long time, nice to see they are finally realising there is competition out there and they've got their processes much improved.


  • Registered Users Posts: 345 ✭✭DjTaz


    networkguy wrote: »
    Got my Eircom line installed today :D

    Have to say, the whole process from Eircom was excellent - they even texted to confirm the appointment, the engineer turned up 30 minutes early and had everything working within about 1.5 hours with the Eline presented in the cable box in the hallway - no cables showing which is great.

    Just need the broadband enabled now - lets hope that goes as well as the line installation.

    I had not used Eircom in a long time, nice to see they are finally realising there is competition out there and they've got their processes much improved.

    Your in for a treat with the broadband side - dont forget that though they have the same name , the broadband team and the PSTN team are totally different and dont speak to each other at all - this is where the fun begins.

    I got my broadband very quick , but placed the order myself :D

    best of luck with it.


  • Registered Users Posts: 48 Ryback


    Was on to the Sky engineer about the installation this morning. He told me to get Sky+ working properly (watch one channel, record another) he would have to drill through the wall to the other telephone port in the bedroom. I'm renting so that's out the window.
    Luckily no other holes are required for installation so I can still carry on with the installation


  • Registered Users, Registered Users 2 Posts: 20,299 ✭✭✭✭MadsL


    Anyone managed to avoid the 37.50 extra for the install because "you don't have an eircom phone line".

    Had a major rant on this today..

    Anyone installed yet??


  • Closed Accounts Posts: 10,817 ✭✭✭✭Dord


    MadsL wrote: »
    Anyone managed to avoid the 37.50 extra for the install because "you don't have an eircom phone line".

    Had a major rant on this today..

    Anyone installed yet??

    My installation is scheduled for early next week.


  • Closed Accounts Posts: 9 networkguy


    Hello

    Got my sky installed today

    No cables running or holes drilled. The installer managed to run 2 signals on the 1 cable for sky HD. Also got multi room, and the engineer did the linking at the commas cabinet, not in the apartment.

    They used the existing cables that already run in the walls. The installation is perfect - the stupid sales guy that said they were running cables down the outside of the building and drilling holes everywhere should be fired

    I also got an eircom line installed because I wanted completely rid of smart. Broadband only runs at 6mb (despite having 12mb line) but still far better than smart.

    Have to say, even although it is very expensive, it is excellent to have a night of non flickering television and faster broadband

    If your thinking about changing I recommend it!


  • Registered Users Posts: 48 Ryback


    Had mine installed earlier this week, the guy doing the install was laughing away when I asked if they'd be running cables down the sides of the building.

    I have a Smart line but only had to pay 30 euro for the install. No holes had to be drilled although I can only record what I'm watching as he would have had to do some drilling to sort that out.

    With Sky Sports and HD it's still working out cheaper than the equivalent with Smart.


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  • Registered Users, Registered Users 2 Posts: 1,405 ✭✭✭Dandelion6


    Had mine installed too, no drilling. The installer originally said he might need to run a cable from the bedroom in order to allow me watch one programme while recording another but in the end he didn't need to.

    I have Smart broadband which I'm keeping (have had major issues with Eircom before) but no landline, and I wasn't charged any extra because of it.


  • Registered Users Posts: 345 ✭✭DjTaz


    I think the only time you need to pay more is if you get the multiroom - other than that its the same as normal for the install.


  • Registered Users Posts: 69 ✭✭mickeyfitzray


    Anyone know anything about alternate broadband? I just moved into Block E about a month ago and I really don't want to go with Smart or Eircom. Lot of talk earlier in the thread about UPC possibly coming in. Anyone hear anymore on that?

    If I do have to go with Smart or Eircom can somebody tell me which is the best broadband service? I won't be getting TV in so not worried about Smart Vision.


  • Registered Users Posts: 345 ✭✭DjTaz


    Anyone know anything about alternate broadband? I just moved into Block E about a month ago and I really don't want to go with Smart or Eircom. Lot of talk earlier in the thread about UPC possibly coming in. Anyone hear anymore on that?

    If I do have to go with Smart or Eircom can somebody tell me which is the best broadband service? I won't be getting TV in so not worried about Smart Vision.

    As far as im aware there was a deal for an alternative provider and sky won the contract so i dont think UPC will be getting into smithfield im afraid.
    Your only options are really Smart or Eircom for the phone service though once you have that you could go with UTV, BT or any other service provider for broadband but eircom still provide the backend copper


  • Registered Users Posts: 3 eoinca


    Hi,

    I just got an apartment in the Tower block in smithfield, wondering what the story is with getting Sky in, is there much of a wait time to get it installed???

    Moving in Thursday but obviously want the TV in for christmas.

    Also, are smart still in there? Can I contact them directly or do I need to go to eircom first and then switch over?


  • Registered Users, Registered Users 2 Posts: 20,397 ✭✭✭✭FreudianSlippers


    Is Magnet available in Smithfield? I thought they were one of the areas serviced by Fibre.
    If they are you should definitely check them out. They have a representative on boards too. Magnet: Rory


  • Registered Users Posts: 3 eoinca


    OisinT wrote: »
    Is Magnet available in Smithfield? I thought they were one of the areas serviced by Fibre.
    If they are you should definitely check them out. They have a representative on boards too. Magnet: Rory

    Thanks Oisin will look into it.


  • Registered Users Posts: 345 ✭✭DjTaz


    Nope, Magnet arent available in smithfield.

    You contact Eircom directly and ask them to change it over. It takes a few days to get that done.
    The sky change is also very fast usually , just a matter of ordering it and getting someone out to site to do it once you have ur card.

    If ur stuck send me a PM though im away for a week , but ill check in from time to time.


  • Registered Users, Registered Users 2 Posts: 1,405 ✭✭✭Dandelion6


    Has anyone had any experiences with fault servicing yet? I just had my first and it wasn't a happy one! No satellite signal, phoned Sky customer service, spent 10 minutes following their instructions of buttons to press on the remote, no luck, then they told me I'd have to phone some other company to come out and fix it, this other company said no, Sky has to fix it. :mad: Phoned back Sky ready to read them the riot act but they agreed straightaway to send out an engineer (late next week....) . If this is going to be the kind of customer service we get from them I may yet start a campaign for Magnet!


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  • Registered Users Posts: 345 ✭✭DjTaz


    Dandelion6 wrote: »
    Has anyone had any experiences with fault servicing yet? I just had my first and it wasn't a happy one! No satellite signal, phoned Sky customer service, spent 10 minutes following their instructions of buttons to press on the remote, no luck, then they told me I'd have to phone some other company to come out and fix it, this other company said no, Sky has to fix it. :mad: Phoned back Sky ready to read them the riot act but they agreed straightaway to send out an engineer (late next week....) . If this is going to be the kind of customer service we get from them I may yet start a campaign for Magnet!

    I heard its loads of people in Block E that are having the issue. Im in block A and everything is fine. Sky gave the contract to install the dish and other kit into the building to a company here so they want to pass the blame on it , but i think after a few calls they realised it was something a bit bigger and got onto the company themselves - to the best of my knowledge anyway.
    Hopefully u get it sorted out soon .... let us know what happens , im sure everyone will be curious.


  • Registered Users, Registered Users 2 Posts: 1,405 ✭✭✭Dandelion6


    DjTaz wrote: »
    I heard its loads of people in Block E that are having the issue.

    I'm in Block E all right. I don't think it was a case of them realising something was wrong after a few calls, I think the first person I spoke to just didn't have a clue. Apparently someone else at Sky was telling people it was a matter for Wyse, which isn't correct either.

    If it's the whole block it must be the satellite dish rather than the individual boxes which was what the first person I spoke to was suggesting?


  • Registered Users Posts: 345 ✭✭DjTaz


    Dandelion6 wrote: »
    I'm in Block E all right. I don't think it was a case of them realising something was wrong after a few calls, I think the first person I spoke to just didn't have a clue. Apparently someone else at Sky was telling people it was a matter for Wyse, which isn't correct either.

    If it's the whole block it must be the satellite dish rather than the individual boxes which was what the first person I spoke to was suggesting?

    It could be dish, or a switch/router problem in the comms room downstairs. Either way , its really up to Sky to organised to get it sorted since your contract is with them - they shold contact the 3rd party who installed it for them.
    Hopefully you get it all sorted soon , its terrible to not have TV.


  • Registered Users, Registered Users 2 Posts: 1,405 ✭✭✭Dandelion6


    It's back! There must be at least one person at Sky clever enough to realise that when a whole bunch of people in a single building lose their signal, it's not just a problem with their boxes.

    Thanks again ;)


  • Registered Users Posts: 22 Steveraf


    Hi.......can anyone tell me why UPC aint allowed in to Smithfield Market? I recently moved in here and felt physically sick(almost) when I discovered UPC is not available here.....I am having serious withdrawal symptoms, I used to have 25MB fibe powered broadband in my last apartment and fortunately did not have to settle for the rubbish service provided by other ISP's, so far I have tried mobile broadband from 02 and Meteor, despite advertising seepds of up to 21 MB, I only get about 1. I then signed up to Magnet - they advertised 24MB but again it only comes in at about 1.5MB - this is beyond a joke - would anyone else like to get a real broadband service and get UPC in? How can we go about doing it? UPC is the only broadband service in ireland worth talking about, we live in the centre of Dublin but bizarrely cannot get it!


  • Registered Users Posts: 345 ✭✭DjTaz


    The buildings dont have the infrastructure for UPC and the management company would have to give the go ahead for them to re-wire the whole place if they had to get to even one of the apartments.
    They had signed a deal with Smart for a few years but i think that might be up now , but i dont see UPC getting in here at all.
    The phone lines can only handle up to 12 megs (I work for a business ISP and can get any speed available so checked the speeds here).
    Its not the best setup for residents im afraid , but its what we have to work with unless quite a few demand (and im talking protests) that something gets changed.


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  • Registered Users Posts: 22 Steveraf


    Thanks DjTaz for the info. Mind if I ask what ISP you use at home? I reckon if UPC were allowed in then they would probably be happy enough to re wire given the potential customer base here - I'm just guessing here as I have no idea what is involved in rewiring. I was actually of thinking of getting a petition going, I figured if a certain amount of residents wanted it then they would have no option but to allow UPC in....do you think that would be a waste of time? It like stepping back in time moving in here with the lack of a decent internet connection, I'm surprised a fuss hasn't already been made about this.


  • Registered Users, Registered Users 2 Posts: 11,569 ✭✭✭✭ProudDUB


    Rewiring the building for UPC is not as easy as you think. I used to work for a company similar to them. There were many old apt buildings (and newer ones that were crappily wired to begin with) that we had to take a miss on rewiring for our broadband service, even thought there was a large potential customer base there for us.

    Redoing the wiring for the whole complex involved costly drilling into the walls of each apt. Into people homes that they own. You can't force home owners to let you do this, even if it is in their own best interest. There are all kinds of construction and legal and financial impediments to it. It may not be worth UPC's while to do it if the mgt company and all the property owners are not on board with it. By all means start a petition. Get onto your landlord. Get on to the mgt company. Get your neigbours involved. Sooner or later this is going to stop people from wanting to live there. The sooner the decision makers realize that the better.


  • Registered Users Posts: 345 ✭✭DjTaz


    Prouddub is correct. At the moment all wiring from ISPs comes into data rooms in the car park minus one and once terminated in switches there gets run to the ports you see in your walls. UPC use a different system so they would need to run a cable from the carpark to each apartment without using the outside of the building. It's very tricky.
    You probably won't have heard of the ISP I work for as it's only business but we manage networks for people like McDonald's, Carphonewatehouse and a lot of large companies. We look after phone line installs for UPC as well as they don't have direct access to phone lines and sometimes require one.


  • Registered Users Posts: 22 Steveraf


    Well you guys obviously seem to be more clued in about it than me, one or two points I would make however are that if a person who lets say, mostly works from home wants to move in here, they are more likely to be put off by the fact that you cannot get broadband(Smart telecom selling 3MB for 40 euro pm doesn't count) rather than by an ongoing dispute between residents and the management company over what service providers are and are not allowed in. Secondly UPC confirmed to me that they have approached the management company here on a few different occasions but are always refused, so they obviously want to get in here. I still dont think they would be put off by the wiring difficulties, these apartments are less than a decade old. I see what you are saying DjTaz about having to run a cable from the car park to each apartment, no doubt tricky but I'm sure they could 'piggy back' on the numerous other cables we having coming into our apartments from the car park, appreciate that these existing cable were put in during construction but the route is already there. The point stands that we live in the city centre in apartments that are pitched as being modern, luxurious etc but unfortunately no broadband available.


  • Registered Users Posts: 345 ✭✭DjTaz


    I have to agree and was in the sand boat as you when I first moved in as the only 'choice' I had was smart telecom which annoyed me considering I'm a network administrator for an ISP. Luckily for me, just that month Eircom got the go ahead for phone lines and sky got the thumbs up for tv so I went that route. If u want someone to help you out in a campaign for UPC , though I personally have no interest in their service , I'm willing to help out with it to try to get what you want. Gerry is the man in here to speak to about it all and the last time I asked was about sky and it was on the way as it was. Took months though.


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