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Tesco prices on display

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Comments

  • #62
    Mo60
    Closed Accounts Posts: 485 ✭✭Mo60


    ejmaztec wrote: »
    Customers do make mistakes as well.

    Not in this case.


  • #63
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    gobo99 wrote: »
    I agree with the SV part but for the record tesco don't have to action price changes at midnight. Price increases should be displayed at shelf before they go live on tills (before midnight), price decreases should be displayed after prices go live. If this is done properly very little should go wrong.

    The main issue tesco have is products that are in multiple locations in the shop. The system thinks there is only one location, the price gets changed at one location, and the system considers the price change to be complete.... that is until Mr or Mrs Boards.ie comes in and finds it somewhere else... :pac:
    In a nutshell its usually a system failure or human error, although the conspiracy theorys in this thread are more entertaining, tescos deliberate attempts to mislead customers and these renegade staff who are sabotaging the prices on purpose, :pac:

    I know they don't have to change at the stroke of midnight but to quote the article..... She said the “requirement on traders to ensure that products are accurately priced has never been more important than in the current economic environment and enables hard-pressed consumers to have advance knowledge of the price being charged”.
    Updating the prices before midnight still makes them inaccurate, allbeit in the consumers favour


  • #64
    skafish
    Registered Users, Registered Users 2 Posts: 392 ✭✭skafish


    gobo99 wrote: »
    Take a 24hr shop for example that has 500 price increases and 500 price decreases that go live at tills at midnight.

    They change all the labels at the shelf for increases before midnight. Anyone that picks up a product after the labels have been changed but puts it through the tills before midnight gets undercharged.

    After midnight they put up new shelf labels for decreases. Any customer that picks up one of these products at 12.05am will see the old higher price at shelf but pay the lower price at the tills.

    That's potentially 1000s of undercharges every day. A well run store would have between 0-5 overcharges a day.




    This is an example of crap managers, too lazy to do their job properly so try to cover their tracks. Go to tescocomments.com to make a complaint and then vote with your feet. You cant move for all the tescos around these days so if you must go to one, go to a well run one.


    I have a question for you , GOBO99: do you work for tecso, or on of the other multiples?
    Just curious


  • #65
    Zorbas
    Closed Accounts Posts: 194 ✭✭Zorbas


    skafish wrote: »
    I have a question for you , GOBO99: do you work for tecso, or on of the other multiples?
    Just curious

    Can you imagine if everyone had to declare their work experience, belief system or other personal details and how much stereotyping would follow because of inbuilt prejudices.
    I hope you do not get an answer to your question for that reason.


  • #66
    Zorbas
    Closed Accounts Posts: 194 ✭✭Zorbas


    My wife had to go to customer services at Mahon Point Tesco Cork to query why we had not got the discount advertised on the shelf. She was told some bull**** about the product pricing in advance and that that price had'nt yet kicked in etc. I then joined her and asked the customer services staff to repeat the reason for refusal to refund the overcharge against the price advertised on the display. They quickly reversed their decision and refunded the €1.68 which was the difference and I was just did not raise the issue of double the refund which appears to be the Tesco policy in other stores.
    I guess the number of overpricings had got to senior management and no doubt staff have been called in to get their fingers out. The way they can do that is to deny refund of overcharges on the unsuspecting public so its good that we have this means of information. I'm for consumer power.


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  • #67
    deelite
    Registered Users, Registered Users 2 Posts: 2,876 ✭✭✭deelite


    I bought the meal deal for 12 euro last week, checked receipt meal deal was itemised on receipt "meal e12 deal".......15.95.


  • #68
    skafish
    Registered Users, Registered Users 2 Posts: 392 ✭✭skafish


    deelite wrote: »
    I bought the meal deal for 12 euro last week, checked receipt meal deal was itemised on receipt "meal e12 deal".......15.95.

    How many other people bought the same thing without checking the reeipt?


  • #69
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,626 ✭✭✭wmpdd3


    Should have said '€12 meal deal -€15.95'

    Are you sure it wasnt that, if not you should have gotten double the difference between the items that was scanning at the wrong price and €12.


  • #70
    deelite
    Registered Users, Registered Users 2 Posts: 2,876 ✭✭✭deelite


    wmpdd3 wrote: »
    Should have said '€12 meal deal -€15.95'

    Are you sure it wasnt that, if not you should have gotten double the difference between the items that was scanning at the wrong price and €12.

    No I'd bought one or two other items and knew that the total price would have come out just under 15 euro - but I was charged 15.95 plus the amount for the other 2 items. After queuing and waiting for a manager to come (10 mins or so) I just wanted to go home and eat - I got 3.95 back from customer service I hadn't got the heart or the energy to discuss the double the difference I was drained.


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