Tesco prices on display

James_sb

gerrycollins wrote: »

to answer some of your questions

the only retailer in ireland that should release their profits is Tesco however they have their irish arm as an extension to their uk business so the figures get released as one big figure. Dunnes is operated as a trust and ther rest are private limited companies and as such are not obliged under any law to release their profits as they are not owned by public shares and do not need to say anything to boost their share price etc.

While you're right in thinking that Tesco is a public company and as such releases a group consolidated annual report to its shareholders and the public, you can access the annual returns of all private companies at the CRO (Companies Registration Office - Located on Parnell Square in Dublin and another office in Carlow). There is a nominal fee for this.

Corruptedmorals

The price it scans in at on the till is the correct price. The tills are updated every morning before the shop opens- also on-floor scanners and hand-held scanners. Signage is secondary- it is there to reflect what the item WILL scan it at. If it's wrong, then the sign is wrong, not the scanned price. Tesco and Dunnes employ people who scan the whole shop floor and change the signage accordingly- they are NOT changing the actual prices. SuperValu don't bother- that is why they've such a high amount of overcharging- or to be correct, wrong signage.

whiterebel

James_sb wrote: »

While you're right in thinking that Tesco is a public company and as such releases a group consolidated annual report to its shareholders and the public, you can access the annual returns of all private companies at the CRO (Companies Registration Office - Located on Parnell Square in Dublin and another office in Carlow). There is a nominal fee for this.

You can't with Dunnes. They are a very rare breed.....A public UNLIMITED company, which means they don't have to show their books to anyone.

James_sb

whiterebel wrote: »

You can't with Dunnes. They are a very rare breed.....A public UNLIMITED company, which means they don't have to show their books to anyone.

This is interesting. I hadn't realised they were an unlimited company. But if you are really interested, then you can search against each individual Dunnes Stores (as that company has a habit of setting up a new LIMITED companies in respect of each of its stores), e.g.

DUNNES STORES (ARKLOW) LIMITED COMPANY NUMBER: 33494 46-50 SOUTH GREAT GEORGE'S STREET DUBLIN 2
and
DUNNES STORES (ATHLONE) LIMITED COMPANY NUMBER :30084 46-50 SOUTH GREAT GEORGE'S STREET DUBLIN 2
etc...

Dunnes Stores itself, Company Number 317228, is odd. You can get the B1 annual return, but without a set of accounts attached (I assume you'll see the same details as for a limited on the B1 - Shareholders names, authorised and issued capital, director and secretary details. Should have an auditors statement with it too that accounts were true and fair.)

Looks like Supervalu would be equally awkward to get meaningful information....

snubbleste

Just to note that Tesco were convicted and fined under consumer law for charging higher prices at the till than those on display on the shelf.
Irish Times - Tesco fined €600 for overcharging

ejmaztec

snubbleste wrote: »

Just to note that Tesco were convicted and fined under consumer law for charging higher prices at the till than those on display on the shelf.
Irish Times - Tesco fined €600 for overcharging

Even when you add on the €1500 costs + €1596 expenses, the cost to Tesco is minuscule. They probably made more through the customers paying the overcharge, than it cost them in court.

Mo60

snubbleste wrote: »

Just to note that Tesco were convicted and fined under consumer law for charging higher prices at the till than those on display on the shelf.
Irish Times - Tesco fined €600 for overcharging

Tesco have not changed their ways.

Yesterday I was overcharged, yet again. The price on the shelf was a blatent misrepresentation of the item that was above it. I was so annoyed at this, that I have decided not to shop in Tesco anymore.

How do they continue to get away with this? It can't always be due to human error.

wmpdd3

How do they continue to get away with this? It can't always be due to human error.

Offshore price dept?

Was the product packed in the wrong place?

Mo60

wmpdd3 wrote: »

Offshore price dept?

Was the product packed in the wrong place?

Product was the same as on price ticket, but there was a 50g difference in the weight shown on price ticket and the product on display above it.
As the product was on the first shelf above the floor it would be impossible to read the weight difference on the price ticket.

ejmaztec

Whoops.:eek:

Apart from anything else, this proves that someone actually has the job of checking that Tesco prices are correct.

Tesco worker is sacked after saving €15 with pricing error

By Barry Duggan

Friday January 13 2012

A SUPERMARKET worker was sacked for buying two bottles of washing detergent for €4 after failing to report a pricing error on the same products earlier that day.
Janet Sheehan, who was responsible for checking prices were correct, saved €15 on her purchase in 2009 -- but lost her job at Tesco in Arthur's Quay shopping centre in Limerick within weeks of the incident.
An Employment Appeals Tribunal (EAT) was told yesterday that Ms Sheehan believes she was unfairly dismissed from her job as a systems checker with the supermarket chain.
Ms Sheehan, from Dooradoyle, Limerick, joined Tesco in 1994 and had an unblemished record before the incident.
As a systems checker, it was her job to ensure that the price advertised for products on sale in the shop tallied with the same price at the till.
On the morning of November 7, 2009, she scanned through two bottles of Surf liquid which should have been priced at €19, but incorrectly came up at €4.
Yesterday, on behalf of Tesco, Michael McGrath of IBEC, said Ms Sheehan later purchased the same items for herself for €4.
The incident came to light the following day and the worker met with Tesco store manager Ben Martin and admitted the allegations.
Mr Martin told the hearing that his former colleague had "a very important role for customers and the store" which required trust, adding that she should have reported the incorrect price to a helpdesk -- as was the procedure.
She was suspended with pay five days after the incident and a disciplinary meeting was held on November 23, 2009, where Ms Sheehan did not dispute the facts of what happened.
Mr Martin said there had been a breach of Tesco policy and Ms Sheehan received a letter of immediate dismissal from her employment on December 3, 2009.
She appealed the dismissal and claimed it was too harsh a penalty and not warranted, but the decision was subsequently upheld by the company.
Mr Martin said if the same incident happened again today, the same sanction would be taken.
Michelle O'Riordan, solicitor for Ms Sheehan, asked the store manager if he took into account her employment record for the previous 15 years and the fact that it was her first offence. Mr Martin replied that he "took the case in front of me into account".
EAT Chairman Leachlain O Cathain adjourned the hearing for further evidence to be heard at a later date.

http://www.independent.ie/national-news/tesco-worker-is-sacked-after-saving-15-with-pricing-error-2988076.html

thesandeman

Mo60 wrote: »

Product was the same as on price ticket, but there was a 50g difference in the weight shown on price ticket and the product on display above it.
As the product was on the first shelf above the floor it would be impossible to read the weight difference on the price ticket.

em How did you manage to read the difference on the price ticket so?

Mo60

thesandeman wrote: »

em How did you manage to read the difference on the price ticket so?

The price ticket was shown to me by a member of staff after they had taken it off the shelf.

wmpdd3

Thats why I cant understand the stories of the staff on some shops buying misprised stock themselves. I've never see it.

Corruptedmorals

ejmaztec wrote: »

Whoops.:eek:

Apart from anything else, this proves that someone actually has the job of checking that Tesco prices are correct.



http://www.independent.ie/national-news/tesco-worker-is-sacked-after-saving-15-with-pricing-error-2988076.html

Yes, so do Dunnes. Several people in each branch, depending on how big the store is. If they didn't exist, there'd be way more problems but they can't get to everything before a customer picks it up and buys it. Kind of impossible. Supervalu don't bother, that is why there's such an issue with their stores. The price something scans in at on the till (or handheld scanner these staff use) is updated automatically overnight or before the store opens. It's always right. So when something scans higher than the sign, it's the sign that's wrong and is the mistake, not the product.

wmpdd3

As above, they also check the items are packed int he right place, ie in front of the right price label.

foggy_lad

Corruptedmorals wrote: »

Yes, so do Dunnes. Several people in each branch, depending on how big the store is. If they didn't exist, there'd be way more problems but they can't get to everything before a customer picks it up and buys it. Kind of impossible. Supervalu don't bother, that is why there's such an issue with their stores. The price something scans in at on the till (or handheld scanner these staff use) is updated automatically overnight or before the store opens. It's always right. So when something scans higher than the sign, it's the sign that's wrong and is the mistake, not the product.

but if the price displayed does not match the price at the till the company/shop are guilty of false advertising and incorrect pricing.

davo10

foggy_lad wrote: »

but if the price displayed does not match the price at the till the company/shop are guilty of false advertising and incorrect pricing.

Or just making a simple mistake among the thousands of items they place prices on.

TonyStark

wmpdd3 wrote: »

Thats why I cant understand the stories of the staff on some shops buying misprised stock themselves. I've never see it.

I saw a staff member in a Maynooth with an entire trolley of kitchen paper.. I remember thinking that was a lot of kitchen paper. Nothing else in the trolley.

ejmaztec

TonyStark wrote: »

I saw a staff member in a Maynooth with an entire trolley of kitchen paper.. I remember thinking that was a lot of kitchen paper. Nothing else in the trolley.

Perhaps she's got a messy family.

foggy_lad

Are staff deliberately leaving wrong prices on the shelves so their friends and family can fill up and get double the difference afterwards?

Its laughable that Tesco get fined for such a small percentage of mistakes when SV franchises are truely awful.
My store is open 24 hours. Say 200 items change at midnight, do they expect 200 staff to stand there ready to switch each label at the stroke of midnight?

wmpdd3

foggy_lad wrote: »

Are staff deliberately leaving wrong prices on the shelves so their friends and family can fill up and get double the difference afterwards?

I dont think so, it is traceable to the person who changed the price. If a wrong SEL is discovered, you can trace this down to the person who changed the price, or who entered the price on the hand held computer as changed.

Usually a staff member getting a 'double the difference' would be highly unusual and frowned upon. A refund would be more lightly.

If something is reduced in your section, you'd know about it straight away, like the kitchen roll that was reduced to clear, if the person is finished their shift, I see no problem with them buying whats on the shelf.

Now, mis-priced is different, its up to the manager to ensure these items are removed from sale and rang into the helpdesk.

But then again, store seem to be run differently around the country. Its all in the handbook, some store just seem to ignore it.

ejmaztec

Deleted User wrote: »

Its laughable that Tesco get fined for such a small percentage of mistakes when SV franchises are truely awful.

It seems that people spend so much time sticking it to Tesco, and reporting them at every available opportunity, the antics of the SV franchises slip through the net.

I hear plenty people complaining about SV in public, but none of them seem to take it any further. If there are any offers on in our local SV, you have to examine the receipt in fine detail, because the chances are that some of the offers on display haven't been input into the system.

gobo99

Deleted User wrote: »

Its laughable that Tesco get fined for such a small percentage of mistakes when SV franchises are truely awful.
My store is open 24 hours. Say 200 items change at midnight, do they expect 200 staff to stand there ready to switch each label at the stroke of midnight?

I agree with the SV part but for the record tesco don't have to action price changes at midnight. Price increases should be displayed at shelf before they go live on tills (before midnight), price decreases should be displayed after prices go live. If this is done properly very little should go wrong.

The main issue tesco have is products that are in multiple locations in the shop. The system thinks there is only one location, the price gets changed at one location, and the system considers the price change to be complete.... that is until Mr or Mrs Boards.ie comes in and finds it somewhere else... :pac:
In a nutshell its usually a system failure or human error, although the conspiracy theorys in this thread are more entertaining, tescos deliberate attempts to mislead customers and these renegade staff who are sabotaging the prices on purpose, :pac:

Outkast_IRE

TonyStark wrote: »

I saw a staff member in a Maynooth with an entire trolley of kitchen paper.. I remember thinking that was a lot of kitchen paper. Nothing else in the trolley.

I know a few staff members of tesco locally, who bought brand new garmin sat nav , new model ones for €60 when they were €105 everywhere else. All the staff had taken them before they hit the shelf , it emerged a few days later it was a massive misprice , amazing how none of the staff reported it till they bought them all !!!!

Same happend with slabs of budweiser cans, an entire pallet came in at a ridiculous price and they didnt even make it out onto the floor .

Mo60

gobo99 wrote: »

In a nutshell its usually a system failure or human error, although the conspiracy theorys in this thread are more entertaining, tescos deliberate attempts to mislead customers and these renegade staff who are sabotaging the prices on purpose, :pac:

So you do not believe Tesco deliberately mislead customers? I beg to differ. When I have been charged the wrong price it has always been an overcharge never under. In some instances I felt it was pure deceit on their part, or they employ ultra ineffecient staff.

gobo99

Mo60 wrote: »

So you do not believe Tesco deliberately mislead customers? I beg to differ. When I have been charged the wrong price it has always been an overcharge never under. In some instances I felt it was pure deceit on their part, or they employ ultra ineffecient staff.

Never getting undercharged is almost impossible. People do get undercharged on items all the time, even more than overcharges.

There is systems in place to avoid overcharges in every tesco store. Every overcharge is logged and the amount of overcharges is a KPI for managers. There is no incentive to overcharge as it just makes them look bad.
If there is alot of overcharges its because of weak management in the store, but it isn't done on purpose.

Mo60

gobo99 wrote: »

Never getting undercharged is almost impossible. People do get undercharged on items all the time, even more than overcharges.

There is systems in place to avoid overcharges in every tesco store. Every overcharge is logged and the amount of overcharges is a KPI for managers. There is no incentive to overcharge as it just makes them look bad.
If there is alot of overcharges its because of weak management in the store, but it isn't done on purpose.

Not impossible in my case, where do you get the undercharge figures?

Every overcharge logged? Maybe that explains why an assistant manager changed a price ticket when I went to customer service.

I bought two bottles of wine marked at half price. On checking my receipt I found that I had been charged full price. Before I went to customer service I checked the price marked on the shelf. The assistant manager seemed to take forever in checking the price and then came back and said the correct full price was marked on the shelf. He showed me this and as I had already checked it I can only presume he had just changed it himself.
I walked away in disgust.

ejmaztec

Mo60 wrote: »

Not impossible in my case, where do you get the undercharge figures?

Every overcharge logged? Maybe that explains why an assistant manager changed a price ticket when I went to customer service.

I bought two bottles of wine marked at half price. On checking my receipt I found that I had been charged full price. Before I went to customer service I checked the price marked on the shelf. The assistant manager seemed to take forever in checking the price and then came back and said the correct full price was marked on the shelf. He showed me this and as I had already checked it I can only presume he had just changed it himself.
I walked away in disgust.

Customers do make mistakes as well.

gobo99

Mo60 wrote: »

Not impossible in my case, where do you get the undercharge figures?

Take a 24hr shop for example that has 500 price increases and 500 price decreases that go live at tills at midnight.

They change all the labels at the shelf for increases before midnight. Anyone that picks up a product after the labels have been changed but puts it through the tills before midnight gets undercharged.

After midnight they put up new shelf labels for decreases. Any customer that picks up one of these products at 12.05am will see the old higher price at shelf but pay the lower price at the tills.

That's potentially 1000s of undercharges every day. A well run store would have between 0-5 overcharges a day.

Mo60 wrote: »

Every overcharge logged? Maybe that explains why an assistant manager changed a price ticket when I went to customer service.

I bought two bottles of wine marked at half price. On checking my receipt I found that I had been charged full price. Before I went to customer service I checked the price marked on the shelf. The assistant manager seemed to take forever in checking the price and then came back and said the correct full price was marked on the shelf. He showed me this and as I had already checked it I can only presume he had just changed it himself.
I walked away in disgust.

This is an example of crap managers, too lazy to do their job properly so try to cover their tracks. Go to tescocomments.com to make a complaint and then vote with your feet. You cant move for all the tescos around these days so if you must go to one, go to a well run one.