Sky+ Remote Record stuck at 'Searching'

frash · 18-01-2012 09:50AM #1

Up until last week Sky+ Remote Record was working fine.

For the last couple of days when I do it it will make an entry in the Sky Planner for the time but the name of the program won't be there. The word 'Searching' is displayed & the recording doesn't work.

Anyone seen this before or no what the problem might be?

twinklerunner · 18-01-2012 10:09AM

frash wrote: »

Up until last week Sky+ Remote Record was working fine.

For the last couple of days when I do it it will make an entry in the Sky Planner for the time but the name of the program won't be there. The word 'Searching' is displayed & the recording doesn't work.

Anyone seen this before or no what the problem might be?

try re-booting the box

monkeypants · 18-01-2012 10:17AM

twinklerunner wrote: »

try re-booting the box

+1
Switch off the box and unplug it. Wait thirty seconds, plug it back in and give it a few minutes to power up.

frash · 18-01-2012 12:35PM

No I tried the old "turn it off & on again" but no joy.

Program title still displays with "Searching" - the time of the program is right however so the remote record message is getting to the box.

sundodger5 · 18-01-2012 12:37PM

but did you unplug it not just turn off at the button?

frash · 18-01-2012 12:46PM

sundodger5 wrote: »

but did you unplug it not just turn off at the button?

I didn't actually unplug it but I turned off the power at the switch at the plug so it was a hard re-boot (I didn't just put it into standby).

Power was off for 30 or more seconds.

frash · 18-01-2012 01:37PM

Seems to be a known issue with some software update they rolled out.

http://helpforum.sky.com/t5/Sky-HD-Recording-Playback/Planner-quot-Searching-quot/td-p/12431

Sky+ Remote Record stuck at 'Searching'

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