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Sky+ Remote Record stuck at 'Searching'

  • 18-01-2012 09:50AM
    #1
    Registered Users, Registered Users 2 Posts: 2,631 ✭✭✭


    Up until last week Sky+ Remote Record was working fine.

    For the last couple of days when I do it it will make an entry in the Sky Planner for the time but the name of the program won't be there. The word 'Searching' is displayed & the recording doesn't work.

    Anyone seen this before or no what the problem might be?


Comments

  • Registered Users, Registered Users 2 Posts: 904 ✭✭✭twinklerunner


    frash wrote: »
    Up until last week Sky+ Remote Record was working fine.

    For the last couple of days when I do it it will make an entry in the Sky Planner for the time but the name of the program won't be there. The word 'Searching' is displayed & the recording doesn't work.

    Anyone seen this before or no what the problem might be?

    try re-booting the box


  • Closed Accounts Posts: 2,386 ✭✭✭monkeypants


    try re-booting the box
    +1
    Switch off the box and unplug it. Wait thirty seconds, plug it back in and give it a few minutes to power up.


  • Registered Users, Registered Users 2 Posts: 2,631 ✭✭✭frash


    No I tried the old "turn it off & on again" but no joy.

    Program title still displays with "Searching" - the time of the program is right however so the remote record message is getting to the box.


  • Registered Users, Registered Users 2 Posts: 1,234 ✭✭✭sundodger5


    but did you unplug it not just turn off at the button?


  • Registered Users, Registered Users 2 Posts: 2,631 ✭✭✭frash


    sundodger5 wrote: »
    but did you unplug it not just turn off at the button?

    I didn't actually unplug it but I turned off the power at the switch at the plug so it was a hard re-boot (I didn't just put it into standby).

    Power was off for 30 or more seconds.


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  • Registered Users, Registered Users 2 Posts: 2,631 ✭✭✭frash


    Seems to be a known issue with some software update they rolled out.

    http://helpforum.sky.com/t5/Sky-HD-Recording-Playback/Planner-quot-Searching-quot/td-p/12431


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