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Do LyingAir Staff get rewarded for screwing people out of money ?

13567

Comments

  • #62
    The King of Moo
    Registered Users, Registered Users 2 Posts: 8,207 ✭✭✭The King of Moo


    Ryanair staff can come across a bit rude, but a lot of that can be put down to the fact that they're a tough company to work for, and staff at the check-in and ticket desk put up with a lot of abuse, sometimes physical, every day.

    That doesn't mean it's right for them to be rude (and not all of them are: I've never had an experience with a rude member of their staff) but it's the main reason nonetheless.

    I fly with Ryanair a few times a year and have never had a problem with them.

    That's because I never have excess baggage and I always arrive early for my flights.

    You will only be fined or denied some type of service if you don't follow the terms and conditions, the most important of which are well-known.

    I don't know why people expect Ryanair to forgive their mistakes when they wouldn't expect another type of company to do so.

    Ryanair are great.


  • #63
    El Jefe
    Closed Accounts Posts: 89 ✭✭El Jefe


    zuroph wrote: »
    You didnt read my post, how were THEY to know that. 25 minutes is time the flight leaves the ground, it will be gone from that gate in 5/10 minutes tops. intead of arguing, you could have made a run for it and see if you beat the 5 minute window, but if you realistically thought you could, you wouldnt have stuck around asking them to hold the plane.



    Again , missing the point of my posts and rant. I am not asking them to accomadate me if they cant , just not screw us over , thats a fair request i think.


  • #64
    Chuck Stone
    Closed Accounts Posts: 13,029 ✭✭✭✭Chuck Stone


    jenizzle wrote: »
    but how do you argue with a woman on commision who refuses to let your bag on cos she pretty much doesn't like the look of it?

    Bet it was one of those bags that you could smuggle an African child in though, you know, the big 'I'm-gonna-get-my-moneys-worth-out-of this-crowd' bags which was slightly too big.

    Bet you it was.


  • #65
    2 stroke
    Registered Users, Registered Users 2 Posts: 2,921 ✭✭✭2 stroke


    jackie1974 wrote: »
    I had a similar experience with them in May, 11 of us were going to Disneyland Paris. We get to security and the girl starts telling us we've liquids in our bag, grand I said put that in the hold and we'll carry the rest as hand luggage. She started taking bottles out saying sure by the time you've paid the €40 you'd have those things bought in the chemist etc... (she was trying to be helpful)

    Anyway because we got to the gate a bit late it was closed, the plane was sitting there with people still getting on and there was staff still at the departures. We are standing there with a bunch of crying kids and no way would they open it, they said 'You'll have to rebook tickets for the next flight out at a cost of €100 per head' This was half six in the morning, the next flight was at half seven that night and we were only going for 3 days. We couldn't possibly turn around and go home so had to sit it out in the airport. :mad:

    So many different staff at the airport told us if we were booked with any other operator we would have been left on but that that company are just waiting for when they can make their extra cash.

    I bet your seats weren't emtpy. The last people you saw boarding probably paid a premium for your seats. Also they knew that there were spare seats on the next flight.
    I have flown with some of the worst airlines in the world, but I refuse to fly with the very worst.


  • #66
    ScumLord
    Registered Users, Registered Users 2 Posts: 28,787 ✭✭✭✭ScumLord


    El Jefe wrote: »
    Again , missing the point of my posts and rant. I am not asking them to accomadate me if they cant , just not screw us over , thats a fair request i think.
    The problem for Ryanair is that we all expect to be treated like royalty but no one is really prepared to pay for that. Ryanair knows we're cheap and treats everyone the same (like dirt) because they know for all our huff we'll come crawling back on our knees looking for cheap flights to cheap places. It's the right attitude by Ryanair, the mob is far to up itself.


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  • #67
    El Jefe
    Closed Accounts Posts: 89 ✭✭El Jefe


    Alot of people obviously dont understand the premise of this post/rant. EVERYONE makes mistakes, dont try to tell me you have never been travelling and forgot something , didnt tick a box on a form , was running a few mintues late. I am not asking for any special allowances when this happens , all I would like is the decency to not look at someone in this situation and think right they are already under pressure/stressed out , fcuk that , ill try and screw them even further and possible fcuk up their trip/ holiday so i can prob earn a few Euro more , i mean it cant be all that much that the staff earns from the extra money paid over from the travellers.


  • #68
    Chuck Stone
    Closed Accounts Posts: 13,029 ✭✭✭✭Chuck Stone


    ScumLord wrote: »
    The problem for Ryanair is that we all expect to be treated like royalty but no one is really prepared to pay for that.

    https://www.youtube.com/watch?v=zmKXC9CYZwU


  • #69
    the groutch
    Closed Accounts Posts: 16,096 ✭✭✭✭the groutch


    El Jefe wrote: »
    Again , missing the point of my posts and rant. I am not asking them to accomadate me if they cant , just not screw us over , thats a fair request i think.

    they didnt screw you over, you we're unable to adhere to the relevant immigration laws, it was 100% YOUR FAULT


  • #70
    MOH
    Registered Users, Registered Users 2 Posts: 6,477 ✭✭✭MOH


    OSI wrote: »
    Yes, because they artificially inflate the expected flight time to make it appear that they are arriving early/on-time when in fact the flight always takes that long.

    Have been on a couple of Ryanair flight where they have left 15-20 minutes late and still arrived before the expected arrival time.

    I've heard a few people saying this but I don't really get it? Surely if you arrive on time that's what counts? Wouldn't it be worse if they didn't allow extra and you arrrived late?

    El Jefe wrote: »
    Its not a question of this , its the matter of Ryanair accomadating people when they are under pressure. Its a fact of life that people make mistakes ,everyone does and when travelling these mistakes can put people under huge pressure/stress. As a service provider in the TRAVEL industry Ryanair should make an effort to help instead of looking at each situaion and saying , right , someone is in a tricky spot here , how can i fcuk up their day even more , possibly ruin a trip/holiday and make even more money for my alreay wealthy boss and a few extra Bob for , what kind of person , company operates this way .

    I'd imagine the problem is that with the sheer volume of passengers, the system could break down very quickly if they don't stick rigidly to the rules. And maybe they do make money out of people that make mistakes, but if that means they can keep prices down for people that don't make mistakes, that's better than the old days when Aer Lingus used to fleece everyone all the time.


  • #71
    Frank Black
    Closed Accounts Posts: 4,296 ✭✭✭Frank Black


    El Jefe wrote: »
    Alot of people obviously dont understand the premise of this post/rant. EVERYONE makes mistakes, dont try to tell me you have never been travelling and forgot something , didnt tick a box on a form , was running a few mintues late. I am not asking for any special allowances when this happens , all I would like is the decency to not look at someone in this situation and think right they are already under pressure/stressed out , fcuk that , ill try and screw them even further and possible fcuk up their trip/ holiday so i can prob earn a few Euro more , i mean it cant be all that much that the staff earns from the extra money paid over from the travellers.


    How did they screw you over?

    By offering you seat on the next flight at a cost?
    What did you expect in this situation?


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  • #72
    El Jefe
    Closed Accounts Posts: 89 ✭✭El Jefe


    the groutch wrote: »
    they didnt screw you over, you we're able to adhere to the relevant immigration laws, it was 100% YOUR FAULT


    If it is a relevant immagration law , then why dont all the other airlines enforce this, cause they make money from it .....Matt Daaaaamon


  • #73
    The King of Moo
    Registered Users, Registered Users 2 Posts: 8,207 ✭✭✭The King of Moo


    El Jefe wrote: »
    Alot of people obviously dont understand the premise of this post/rant. EVERYONE makes mistakes, dont try to tell me you have never been travelling and forgot something , didnt tick a box on a form , was running a few mintues late. I am not asking for any special allowances when this happens , all I would like is the decency to not look at someone in this situation and think right they are already under pressure/stressed out , fcuk that , ill try and screw them even further and possible fcuk up their trip/ holiday so i can prob earn a few Euro more , i mean it cant be all that much that the staff earns from the extra money paid over from the travellers.

    Do you seriously think that the staff really cared enough about you to want to go to the trouble of screwing you over?

    No offence, but they don't care about you, for better or worse. You're just another passenger to them, and they were just following the rules.

    Also, from my experience, a huge number of people make mistakes when flying, and they can't be supersweet and oh-so-nice to them all.


  • #74
    El Weirdo
    Registered Users, Registered Users 2 Posts: 11,652 ✭✭✭✭El Weirdo


    black francis wrote: »
    How did they screw you over?

    By offering you seat on the next flight at a cost?
    What did you expect in this situation?
    This.

    And why are they "Lying" Air? What exactly did they lie to you about?


  • #75
    Chuck Stone
    Closed Accounts Posts: 13,029 ✭✭✭✭Chuck Stone


    black francis wrote: »
    What did you expect in this situation?

    The entire planet to slow down and for time to run slow until they got their shit together.


  • #76
    El Jefe
    Closed Accounts Posts: 89 ✭✭El Jefe


    The King of Moo wrote: »
    Do you seriously think that the staff really cared enough about you to want to go to the trouble of screwing you over?

    No offence, but they don't care about you, for better or worse. You're just another passenger to them, and they were just following the rules.

    Also, from my experience, a huge number of people make mistakes when flying, and they can't be supersweet and oh-so-nice to them all.



    yes they do care about screwing you over cause they get paid commission on all extra baggage, fees , rebooking fees due to ommissions/errors.


  • #77
    The King of Moo
    Registered Users, Registered Users 2 Posts: 8,207 ✭✭✭The King of Moo


    El Jefe wrote: »
    yes they do care about screwing you over cause they get paid commission on all extra baggage, fees , rebooking fees due to ommissions/errors.

    But they only get that commission when people make mistakes like having excess baggage and being late, so how are they screwing people over?

    Again, they're just following regulations by fining people who haven't honoured the contract they agreed to.


  • #78
    El Jefe
    Closed Accounts Posts: 89 ✭✭El Jefe


    black francis wrote: »
    How did they screw you over?

    By offering you seat on the next flight at a cost?
    What did you expect in this situation?



    For them to have the "required technology " as they put it , A stamp that says ryan air and someone skilled enough to use it (maybe one of the 4 ryanair staff there could go on a training course to grab stamp , lift and drop onto paper), thats a big ask i know


  • #79
    El Jefe
    Closed Accounts Posts: 89 ✭✭El Jefe


    The King of Moo wrote: »
    But they only get that commission when people make mistakes like having excess baggage and being late, so how are they screwing people over?

    Again, they're just following regulations by fining people who having honoured the contract they agreed to.


    Do you really believe that , do you know any other airline , even the cheap one that operate this way . Dont be so cynical


  • #80
    scout353
    Registered Users, Registered Users 2 Posts: 1,176 ✭✭✭scout353


    OSI wrote: »
    Yes, because they artificially inflate the expected flight time to make it appear that they are arriving early/on-time when in fact the flight always takes that long.

    Have been on a couple of Ryanair flight where they have left 15-20 minutes late and still arrived before the expected arrival time.

    Was on a flight recently from Stansted to Cork and though it left 35 mins later than the departure time, we still had to endure that annoying fanfare that signals "yet another on time Ryanair flight!"

    Surely there is an element of false claims in that!

    And while I'm on the rant, it really pisses me off to read in their magazine about how they have the most punctual airline in Europe (as above) and they lose the fewest bags! Which is easy to achieve when they do everything in their power to ensure you don't have a checked in bag!

    And the cabin now resembles those coaches that used to go North of the Border for shopping with bags stuffed everywhere! If you don't get on early enough to find a place in the overhead compartment, then you could be stuck with a bag under your legs for the flight which can be difficult when you are over 6' tall!

    And as for the excess baggage charges, I remember travelling a few years ago on a trip where our RA flight departed Dublin but three people from Galway flew with Aer Arann to join the flight. On check in at Galway, their bags were all under 15kg but when they checked the bags in at the Ryanair desk 60 mins later, one of them was 15.5 kgs and they were asked to pay excess bagagge charges! So who checks the calibration on the scales!


  • #81
    Chuck Stone
    Closed Accounts Posts: 13,029 ✭✭✭✭Chuck Stone


    El Jefe wrote: »
    For them to have the "required technology " as they put it , A stamp that says ryan air and someone skilled enough to use it (maybe one of the 4 ryanair staff there could go on a training course to grab stamp , lift and drop onto paper), thats a big ask i know

    If rigid bureaucracy is your problem with air-travel then, seriously OP, you need to take up hot-air ballooning.

    Air travel is all about having the right documentation at the right time. Unfortunately we don't fly with the same freedom as European Swallows.


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  • #82
    The King of Moo
    Registered Users, Registered Users 2 Posts: 8,207 ✭✭✭The King of Moo


    El Jefe wrote: »
    Do you really believe that , do you know any other airline , even the cheap one that operate this way . Dont be so cynical

    I do believe that, as I've never been "screwed over" by them, and all the people I know who've complained about being fined by Ryanair were fined for making a mistake, usually not checking in online or having excess baggage.


  • #83
    mikedragon32
    Closed Accounts Posts: 6,939 ✭✭✭mikedragon32


    El Jefe wrote: »
    Alot of people obviously dont understand the premise of this post/rant. EVERYONE makes mistakes, dont try to tell me you have never been travelling and forgot something , didnt tick a box on a form , was running a few mintues late. I am not asking for any special allowances when this happens , all I would like is the decency to not look at someone in this situation and think right they are already under pressure/stressed out , fcuk that , ill try and screw them even further and possible fcuk up their trip/ holiday so i can prob earn a few Euro more , i mean it cant be all that much that the staff earns from the extra money paid over from the travellers.
    Yes, everyone makes mistakes, but not every starts threads here crying about how they had to pay for those mistakes.

    Don't get me wrong. I think you're great. Folks who don't stick to the T&Cs they agreed to are the reason my flights are usually so cheap.


  • #84
    hondasam
    Closed Accounts Posts: 34,418 ✭✭✭✭hondasam


    El Jefe wrote: »
    Alot of people obviously dont understand the premise of this post/rant. EVERYONE makes mistakes, dont try to tell me you have never been travelling and forgot something , didnt tick a box on a form , was running a few mintues late. I am not asking for any special allowances when this happens , all I would like is the decency to not look at someone in this situation and think right they are already under pressure/stressed out , fcuk that , ill try and screw them even further and possible fcuk up their trip/ holiday so i can prob earn a few Euro more , i mean it cant be all that much that the staff earns from the extra money paid over from the travellers.

    we all make mistakes but we admit to them, we do not go on the internet trying to blame someone else for out own stupidity.
    You were first in the Q, they sort you out, great. What happens if five more passengers have the same problem. They will have to help them as well.

    Then everyone is delayed, hardly fare on the passengers who have all documentation in order.
    Instead of arguing with them you should have gone back and tried to sort it before all the passengers had boarded.


  • #85
    MagicSean
    Closed Accounts Posts: 9,897 ✭✭✭MagicSean


    The King of Moo wrote: »
    But they only get that commission when people make mistakes like having excess baggage and being late, so how are they screwing people over?

    Again, they're just following regulations by fining people who haven't honoured the contract they agreed to.

    So the poster who's bag fit in the test cage but was still charged because in the staff members opinion it was "too tight" should have been able to judge this in some way before hand.

    And the op who had travelled the same route plenty of times should have known that they would suddenly have to comply with something they never had to before?


  • #86
    El Jefe
    Closed Accounts Posts: 89 ✭✭El Jefe


    Hondasm , King of Moo and Chuck , you guys are not related by any chance , really its like talking to a brick wall , read over the posts please, And its a public forum where i am entitled to rant .... clown


  • #87
    The King of Moo
    Registered Users, Registered Users 2 Posts: 8,207 ✭✭✭The King of Moo


    MagicSean wrote: »
    So the poster who's bag fit in the test cage but was still charged because in the staff members opinion it was "too tight" should have been able to judge this in some way before hand.

    And the op who had travelled the same route plenty of times should have known that they would suddenly have to comply with something they never had to before?

    The bags have to fit comfortably into the cage: if it has to be shoved in it's considered to be too tight and in danger of bursting open, as someone mentioned earlier.

    The OP should have known they had to follow this regulation from the beginning, especially as his girlfriend is from outside the EU and there are more regulations and restrictions regarding her travelling.

    It was up to them to know about the regulation, not for Ryanair to tell them.


  • #88
    The King of Moo
    Registered Users, Registered Users 2 Posts: 8,207 ✭✭✭The King of Moo


    El Jefe wrote: »
    Hondasm , King of Moo and Chuck , you guys are not related by any chance , really its like talking to a brick wall , read over the posts please, And its a public forum where i am entitled to rant .... clown

    You're entitled to rant and we're equally entitled to disagree with you. If everyone agreed it'd be a pretty boring thread.

    I don't think we're related, but I was separated from my sister who loved Hondas and my brother who like throwing rocks when I was three...


  • #89
    mikedragon32
    Closed Accounts Posts: 6,939 ✭✭✭mikedragon32


    MagicSean wrote: »
    So the poster who's bag fit in the test cage but was still charged because in the staff members opinion it was "too tight" should have been able to judge this in some way before hand.

    And the op who had travelled the same route plenty of times should have known that they would suddenly have to comply with something they never had to before?
    Regulations can change at any time. Which is why you should ALWAYS read the T&Cs.

    I have a little sympathy in that I think it's a silly condition to apply, however once you tick the box to proceed with the booking you are telling them that you agree with all of these conditions and will abide by them.


  • #90
    syklops
    Closed Accounts Posts: 18,966 ✭✭✭✭syklops


    scout353 wrote: »
    Was on a flight recently from Stansted to Cork and though it left 35 mins later than the departure time, we still had to endure that annoying fanfare that signals "yet another on time Ryanair flight!"

    Did the flight land on time?
    scout353 wrote: »
    Surely there is an element of false claims in that!

    Not if you landed on time.
    scout353 wrote: »
    And while I'm on the rant, it really pisses me off to read in their magazine about how they have the most punctual airline in Europe (as above) and they lose the fewest bags! Which is easy to achieve when they do everything in their power to ensure you don't have a checked in bag!

    They do nothing of the sort. They say you can have one carry on bag of no more than 10kg
    and up to 2 bags weighing no more than 15 or 20kg each(you can select which weight you want when booking).


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  • #91
    MagicSean
    Closed Accounts Posts: 9,897 ✭✭✭MagicSean


    mikedragon32 wrote: »
    Regulations can change at any time. Which is why you should ALWAYS read the T&Cs.

    I have a little sympathy in that I think it's a silly condition to apply, however once you tick the box to proceed with the booking you are telling them that you agree with all of these conditions and will abide by them.

    The regulation didn't change. They just randomly decided to enforce it and claimed it had always been like that.


This discussion has been closed.
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