Do LyingAir Staff get rewarded for screwing people out of money ?

El Jefe · 23-11-2011 12:27PM

OSI wrote: »

Yes, because they artificially inflate the expected flight time to make it appear that they are arriving early/on-time when in fact the flight always takes that long.

Have been on a couple of Ryanair flight where they have left 15-20 minutes late and still arrived before the expected arrival time.

Damn right , left 10 mins late the other night and got there 10 ins early. Flight time is 1hour when in reality it is around 45 mins

jackie1974 · 23-11-2011 12:30PM

Yes I do know the liquids rule, we were prepared to put the bag in the hold and pay the extra no problem and it wasn't my bag just for the record

.

Yes I did underestimate the distance from security to the boarding gates, I have always flown out of Cork where the distance is tiny so was totally taken aback at the lenght of time it took in Dublin. So yep that was definitely my own fault.

I think they could have opened the gate, there was still people on the apron and boarding the plane, one of the girls at the gate ran over to the ryanair desk to ask her supervisor but he refused.

@ hondasam I paid the extra because I didn't want my children to be bitterly disappointed, that doesn't make me a fool.

Logical Fallacy · 23-11-2011 12:35PM

Fratton Fred wrote: »

They have an excellent punctuality record for a reason.

They have an excellent punctuality record because they allow for a massive delay before they consider a flight to be late.

Frank Black · 23-11-2011 12:36PM

I've flown with Ryanair loads of times, on my own and with kids - never had any problems.

Most people who have complaints about them seem to be the ones who were initially in the wrong, whether that was having a bag over the weight limit or being late for check-in.

I know they're probably sticklers for the rules and this annoys people, but if you make sure you have all your stuff in order before you head to the airport and allow enough time for check in/ security, then you'll probably not have any problems.

jenizzle · 23-11-2011 12:37PM

I was charged for checking my bag in even though it fit in their cage thingy and was under the 10kg limit. Yer wan said it was "too tight".

How do you explain that one?!

syklops · 23-11-2011 12:41PM

OSI wrote: »

Yes, because they artificially inflate the expected flight time to make it appear that they are arriving early/on-time when in fact the flight always takes that long.

Have been on a couple of Ryanair flight where they have left 15-20 minutes late and still arrived before the expected arrival time.

I dont care. On the flight itinerary it says Lands at 18.15. The plane lands at 18.15, so if I have a connecting flight or a bus to catch I can reliably catch it. I don't care how they do it, they are always on time.

MagicSean · 23-11-2011 12:43PM

Simply write to them and explain the situation. Explain that you are aware that they are required to verify the stamp each time so you feel it is your civic duty to report them for the 4 previous flights you took in which they failed to verify the stamp and let an improperly documented alien through to the flight. Then report them for these lapses. Might as well stick it to the *****.

pickarooney · 23-11-2011 12:43PM

Logical Fallacy wrote: »

They have an excellent punctuality record because they allow for a massive delay before they consider a flight to be late.

Which is a sensible approach, and one a lot of passengers could do with copying.

Frank Black · 23-11-2011 12:45PM

jenizzle wrote: »

I was charged for checking my bag in even though it fit in their cage thingy and was under the 10kg limit. Yer wan said it was "too tight".

How do you explain that one?!

Presume she felt that the amount of stuff you'd crammed in your bag was exerting such force on the closing mechanism, that it was likely not to be contained over the duration of the flight - i.e you bag was probably going to explode at 20,000 feet showering fellow passangers with your personel belongings.

smash · 23-11-2011 12:46PM

jenizzle wrote: »

I was charged for checking my bag in even though it fit in their cage thingy and was under the 10kg limit. Yer wan said it was "too tight".

How do you explain that one?!

This happens too often. Last time I saw it happening I told the girl to take a photo and show it to the customer service desk at the other side.

Unfortunately they will never give a refund or even entertain a complaint. They'll just give you the phone number for the trading standards authority and tell them to take your complaint elsewhere.

hondasam · 23-11-2011 12:46PM

black francis wrote: »

I know they're probably sticklers for the rules and this annoys people, but if you make sure you have all your stuff in order before you head to the airport and allow enough time for check in/ security, then you'll probably not have any problems.

Good advice,the airport seems to bring out the worst in some people.

Diddler1977 · 23-11-2011 12:48PM

jackie1974 wrote: »

Yes I do know the liquids rule, we were prepared to put the bag in the hold and pay the extra no problem and it wasn't my bag just for the record .

Yes I did underestimate the distance from security to the boarding gates, I have always flown out of Cork where the distance is tiny so was totally taken aback at the lenght of time it took in Dublin. So yep that was definitely my own fault.

I think they could have opened the gate, there was still people on the apron and boarding the plane, one of the girls at the gate ran over to the ryanair desk to ask her supervisor but he refused.

@ hondasam I paid the extra because I didn't want my children to be bitterly disappointed, that doesn't make me a fool.

Even if there were people still boarding at this time, the flight was closed. You were never going to get on.

The paper work had been completed. If they let you on the dispatcher would have to do new paperwork for the pilot. This would have caused an unacceptable delay.

Just get to the gate on time. It's not that difficult.

I feel sorry for the poor children and their disappointment but it was all caused by the parents and not by the airline.

El Jefe · 23-11-2011 12:51PM

MagicSean wrote: »

Simply write to them and explain the situation. Explain that you are aware that they are required to verify the stamp each time so you feel it is your civic duty to report them for the 4 previous flights you took in which they failed to verify the stamp and let an improperly documented alien through to the flight. Then report them for these lapses. Might as well stick it to the *****.

Was considering doing this , but whats the point , would have to look for the other boarding passes and i dont thinkmy gf would have kept these. As people have said , you live and learn, will avoid them in future cause of this but will double check EVERYTHING if i do have to travel with them , whats the saying "Buy cheap, pay twice"

AfterDusk · 23-11-2011 12:52PM

See the little box you ticked when you were booking your flight? That means you read and agreed to all the T&Cs of travel. Therefore, if you don't have the correct documentation/VISA stamp, your bag is too big, you don't print off your boarding pass or any other number of complaints anyone may have about Ryanair are null and void.

If you break those T&Cs, you face the concequences. If you tick the box without reading or at least knowing the basics, well more fool you.

hidinginthebush · 23-11-2011 12:52PM

hondasam wrote: »

smash wrote: »

A Niece of a family member works for Ryanair and she get's commission for every hand luggage bag she makes someone check in.

Evil bitch.

Is this just in the UK?

Nope, a mates bird worked on check-in for them in Dublin, and she once got a bollocking from her supervisor for not charging enough people for offences and was hence affecting the supervisors commission.

So in dub, its not the folks on the desk, but their boss who get a taste for every charge added on

23-11-2011 12:55PM

I will never get caught by Ryanair for extra charges... I just know it will never happen to me and I absolutely love that feeling when reading threads like this.

Ray Palmer · 23-11-2011 12:55PM

I love it when people complain that becasue somebody didn't do their job right before the next people shouldn't do it right either. It's not like a company issue out orders to correct procedures that are not being followed.

Ryan Air are a fine. For years people being incosiderate or stupid have casued flight prices to be more expensive than need be. A company came in and now punish people for making mistakes so I don't have to pay for it. I say great. I want cheap flights leaving on time. Used to fly a lot with work and Ryan Air fly on time unlike most other air lines.

Aerlingus used to charge an extra €200 for a newspaper and a hot brekfast which is what 1st class was going to London. No extra leg room a curtain was up for about 45 minutes which moved depending on the number of 1st class passengers.

El Jefe · 23-11-2011 12:58PM

neil2304 wrote: »

See the little box you ticked when you were booking your flight? That means you read and agreed to all the T&Cs of travel. Therefore, if you don't have the correct documentation/VISA stamp, your bag is too big, you don't print off your boarding pass or any other number of complaints anyone may have about Ryanair are null and void.

If you break those T&Cs, you face the concequences. If you tick the box without reading or at least knowing the basics, well more fool you.

Its not a question of this , its the matter of Ryanair accomadating people when they are under pressure. Its a fact of life that people make mistakes ,everyone does and when travelling these mistakes can put people under huge pressure/stress. As a service provider in the TRAVEL industry Ryanair should make an effort to help instead of looking at each situaion and saying , right , someone is in a tricky spot here , how can i fcuk up their day even more , possibly ruin a trip/holiday and make even more money for my alreay wealthy boss and a few extra Bob for , what kind of person , company operates this way .

zuroph · 23-11-2011 12:59PM

jackie1974 wrote: »

, one of the girls at the gate ran over to the ryanair desk to ask her supervisor but he refused.

Seems they tried their best to accomodate you. Also, the girl gave you good advice at the check in desk, not sure why you brought that story up.

zuroph · 23-11-2011 01:01PM

El Jefe wrote: »

Its not a question of this , its the matter of Ryanair accomadating people when they are under pressure. Its a fact of life that people make mistakes ,everyone does and when travelling these mistakes can put people under huge pressure/stress. As a service provider in the TRAVEL industry Ryanair should make an effort to help instead of looking at each situaion and saying , right , someone is in a tricky spot here , how can i fcuk up their day even more , possibly ruin a trip/holiday and make even more money for my alreay wealthy boss and a few extra Bob for , what kind of person , company operates this way .

and what if it had taken 20 minutes to go get the stamp. or you decided to stop for the toilet on the way back, after they had promised to hold the plane for you? They don't know what will happen, its not their problem, they have to stick to the rules.

ScumLord · 23-11-2011 01:04PM

El Jefe wrote: »

No sooner had they refused us but they were shoving the next available fight down our throats at a rebooking cost of 220 pounds before we even said we needed to rebook.

I hope you didn't pay that at least?

Fratton Fred wrote: »

The problem is, they let you on and then someone else turns up who they also have to let on.

I remember the day when flights used to make sure everyone was on board, it wasn't that long ago was it?

I can't really fault Ryanairs service, you get exactly what you pay for and I love the novelty of a Irish transport company that is actually on time. I think Ryanair are up front about their service and everyone everywhere knows the score by now.

Chuck Stone · 23-11-2011 01:08PM

We should be thankful that Ryanair smashed the price gouging monopoly that Air Fleecus used to be.

Thank you Ryainair.

smash · 23-11-2011 01:08PM

Deleted User wrote: »

I will never get caught by Ryanair for extra charges... I just know it will never happen to me and I absolutely love that feeling when reading threads like this.

Because you work for them or something?

zuroph · 23-11-2011 01:08PM

ScumLord wrote: »

I hope you didn't pay that at least?

I remember the day when flights used to make sure everyone was on board, it wasn't that long ago was it?

I can't really fault Ryanairs service, you get exactly what you pay for and I love the novelty of a Irish transport company that is actually on time. I think Ryanair are up front about their service and everyone everywhere knows the score by now.

unfortunately would never work with ryanairs model as its the same plane on loop for the day, massive implications down the line later in the day.

pack right, paperwork in order, turn up in time, and you can't go wrong. Have the tea on board, its good

El Jefe · 23-11-2011 01:11PM

zuroph wrote: »

and what if it had taken 20 minutes to go get the stamp. or you decided to stop for the toilet on the way back, after they had promised to hold the plane for you? They don't know what will happen, its not their problem, they have to stick to the rules.

Did you not read the original few posts, we had plenty time to get back as we were fisrt in the Q , The flight was not leaving for another 25 mins but they said even we could not go back and get it , also What i was pissed about was the fact that they could have a stamp at that desk but they dont because it does catch people. I saw the check the guy does on the passport and it is a joke , he flips it over and back , As another poster said , ryanair are the only one that do this cause it makes them more money , A lot of people are missing the point of this rant, its not that people who make mistake should have a plane delayed for them , its that when they do, an airline should help them out WHEN POSSIBLE instead of fcuking them over

reprazant · 23-11-2011 01:12PM

ScumLord wrote: »

I remember the day when flights used to make sure everyone was on board, it wasn't that long ago was it?

It was around the time you were paying about 500 quid minimum to fly to England and everyone was getting the ferry.

Good times.

Frank Black · 23-11-2011 01:13PM

ScumLord wrote: »

I hope you didn't pay that at least?

I remember the day when flights used to make sure everyone was on board, it wasn't that long ago was it?

I can't really fault Ryanairs service, you get exactly what you pay for and I love the novelty of a Irish transport company that is actually on time. I think Ryanair are up front about their service and everyone everywhere knows the score by now.

So do I and it used to be **** for the people (like me) who made sure they were on time having to sit waiting on a plane for a couple of selfish **** who wanted to do a bit of extra duty free shopping or have an extra drink at the bar.

jenizzle · 23-11-2011 01:17PM

Deleted User wrote: »

I will never get caught by Ryanair for extra charges... I just know it will never happen to me and I absolutely love that feeling when reading threads like this.

I used to be like that. My bag is never overweight or oversized, always had my boarding pass, lollerskated at those who got caught etc etc., but how do you argue with a woman on commision who refuses to let your bag on cos she pretty much doesn't like the look of it? She was an utter c*nt, there's no other word for her.

bamboozle · 23-11-2011 01:19PM

Message to OP, at least you can claim a refund on taxes and charges on the flight you and GF missed, its gotta be done within 30 days, airtaxrefund.com

Ryanair and Aer Lingus are keeping about 20m a year in inclaimed taxes on missed flights

zuroph · 23-11-2011 01:19PM

El Jefe wrote: »

Did you not read the original few posts, we had plenty time to get back as we were fisrt in the Q , The flight was not leaving for another 25 mins but they said even we could not go back and get it , also What i was pissed about was the fact that they could have a stamp at that desk but they dont because it does catch people. I saw the check the guy does on the passport and it is a joke , he flips it over and back , As another poster said , ryanair are the only one that do this cause it makes them more money , A lot of people are missing the point of this rant, its not that people who make mistake should have a plane delayed for them , its that when they do, an airline should help them out WHEN POSSIBLE instead of fcuking them over

You didnt read my post, how were THEY to know that. 25 minutes is time the flight leaves the ground, it will be gone from that gate in 5/10 minutes tops. intead of arguing, you could have made a run for it and see if you beat the 5 minute window, but if you realistically thought you could, you wouldnt have stuck around asking them to hold the plane.

Do LyingAir Staff get rewarded for screwing people out of money ?

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