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Sky Engineer gets verbally abusive in Donegal

2

Comments

  • #32
    Sir Oxman
    Closed Accounts Posts: 8,490 ✭✭✭Sir Oxman


    marko_eire wrote: »
    Hi Guys i've had the installer for sky out today and must say what a shambles the experience has been i've not only had to wait 2.5 weeks for the installation date take a day off work but had the engineer refuse to install the cabling neatly around my house !!

    i had to climb into my own attic and pull the cabling through the back of the house so that i would not have cabling run over my roof, not only that my arms got destroyed from the fibreglass and i must have inhaled some of it as my throat is very sore.

    After doing all that myself the engineer then tells me that he can't get a strong enough signal from the satelite and will have to return on SATURDAY to finish off the installation? So i'm left with cables dangling from my roof a broken garden ornament damaged arms and no TV. to top it all off i've been on hold from over 30 mins and passed through to 4 different customer care agents who refuse to accept responsibility and have the worst attudes i've ever come across. i requested to speak to managers etc and got the usual "there not around" bull i'm extremely infurriated and want to persue this to the end until i get a satisfactory result.

    I'm seriously considering reverting back to UPC as i never had an issue like this. even now as i type this Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

    i had advised the cust care agent that i will contact the regulator at which i got a response "you might aswell" i replied with "are you for F*****g real? at which she put me on hold AHHHHHHH anyone know how best to persue this Please help


    That's the funniest thing I've read today -the image in my head.:D


  • #33
    s_gr
    Registered Users, Registered Users 2 Posts: 315 ✭✭s_gr


    well you get what you pay for........ thats why Independent installers are a better route to go for sky....


  • #34
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,248 ✭✭✭lucernarian


    evilivor wrote: »
    There is no excuse for abuse or rudeness to call centre staff. Ever. They are doing their job - badly paid usually and dealing with people who think they are in the same building as the company they are calling rather than some call centre in the middle of nowhere.

    if you are frustrated, calmness and politeness is the recipe - calmly and politely ask to be passed on to a superviser if you feel you are being fobbed off - but do it politely and be prepared to wait.
    I don't think I agree with all of that. There's never any calls for abuse as that would make it a matter for the gardai anyway - but if a CSR started shouting at the customer or told them to bother someone else with their problem with the remote or any number of things, is the customer seriously not expected to hang up the phone at once, tell the staff member to shut up unless they speak civilly or tell them that they will complain about their behaviour to their supervisor?

    That would count as being "rude" but I there are times when they will be warranted or justified. Customers shouldn't have to tolerate bad manners, ignorance or poor explanations any more than CSR staff have to.


  • #35
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    marko_eire wrote: »
    Hi Guys i've had the installer for sky out today and must say what a shambles the experience has been i've not only had to wait 2.5 weeks for the installation date take a day off work but had the engineer refuse to install the cabling neatly around my house !!

    i had to climb into my own attic and pull the cabling through the back of the house so that i would not have cabling run over my roof, not only that my arms got destroyed from the fibreglass and i must have inhaled some of it as my throat is very sore.

    After doing all that myself the engineer then tells me that he can't get a strong enough signal from the satelite and will have to return on SATURDAY to finish off the installation? So i'm left with cables dangling from my roof a broken garden ornament damaged arms and no TV. to top it all off i've been on hold from over 30 mins and passed through to 4 different customer care agents who refuse to accept responsibility and have the worst attudes i've ever come across. i requested to speak to managers etc and got the usual "there not around" bull i'm extremely infurriated and want to persue this to the end until i get a satisfactory result.

    I'm seriously considering reverting back to UPC as i never had an issue like this. even now as i type this Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

    i had advised the cust care agent that i will contact the regulator at which i got a response "you might aswell" i replied with "are you for F*****g real? at which she put me on hold AHHHHHHH anyone know how best to persue this Please help

    This sounds like the sky company that I know!! They have no repect! They must break something in every house that they go to! They are a nightmare!

    I had sky ring me back today in relation to my orginal complaint, they told me that they would not be taking any disiplinery action against the person in question that verbally abused me over the phone, this person didnt even get a written warning, nor did he replace the vase that he broke in my home, in other words sky have done nothing! Shambles in the word!


  • #36
    Minstrel27
    Closed Accounts Posts: 7,818 ✭✭✭Minstrel27


    I am very surprised that Sky told you what disciplinary actions would be taken against anyone.


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  • #37
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    Minstrel27 wrote: »
    I am very surprised that Sky told you what disciplinary actions would be taken against anyone.

    I was myself! It wasnt sky! It was skys third party company that instailled the box


  • #38
    mcwhirter
    Closed Accounts Posts: 1,432 ✭✭✭mcwhirter


    paddyjoe183 wrote: »
    On the 5th of this month was the day that I was due to get my new upgrade box sky+HD box after having so much difficulty with previous boxes.

    The Engineer rang me the night before to confirm that he would be coming to fit my new box today between 2 and 3pm. So I sat in to waited on him as I had to get an few hours off work. Just before 5pm that day I received a phone call, when I answered the man said 'I want directions to your house' in an unpleasant manner without even saying who he was or who he worked for. I asked him who he was and he said sky.

    I then asked him what was taken him so long and told him I waited since 2pm. The Engineer said that he would be there between 2 and 5pm. I told him that he said to me that he would be there between 2 & 3pm.... he then proceeded to say that ''i did not f*cking tell you i would be there between those times as i have no slot at those times'' and i advised yes you did tell me that and he said ''you know what f*ck off'' and hung up the phone on me!!!

    Minutes later another man rings my phone, claiming to be the last guys manager. I was surprised to hear from this guys manager but obviously the guy realised the way he spoke to me and asked his manager to call me and try to rectify his huge error and abusive telephone behaviour, the manager told me that he would sort this and had arranged another sky rep to call to the house within minutes, I found this quite odd it itself as i live it the countryside in north Donegal in the middle of nowhere, it takes sky weeks to organise a set up yet here are 2reps in the same location at one time very strange!! I advised i would be contacting sky Ireland after the conversation with himself as i was appalled at this outrageous behaviour and unprofessionalism, the manager advised me not to bother contacting sky Irelands head office as it would be passed back to him anyway i also found this very odd!! I am most upset at this behaviour and never in my life have i been spoken to by any company’s reps in such an abusive manner!!
    When the Sky Engineer did come hours later. The Engineer fella tried to say that the engineer the was swearing to me over the phone did not work for Sky and tried to defend him. As he was fitting my box him managed to break a vase which was worth quiet a bit of money. Its one thing after another with Sky!!
    
    I rang the customer services number after he had left and asked for a manager, I was told that I would get a call back. I waited 12 days for the call back. When the manager did call back he refused to replace the vase and offered me sky TV for 6 months at 6 euro! This was no good but as he refused to do anyting else I had no choice but to except!

    That engineer should be sacked, what an idiot.


  • #39
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    mcwhirter wrote: »
    That engineer should be sacked, what an idiot.
    I agree, my antentions was to never get him the sack though, I wanted to let people know the way sky have treated me! They are a disgrace!


  • #40
    very
    Closed Accounts Posts: 62 ✭✭very


    By any chance PaddyJoe, was it Sky Masters who you had the problem with?


  • #41
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    very wrote: »
    By any chance PaddyJoe, was it Sky Masters who you had the problem with?

    Hi Very,

    Im not sure if it was sky masters, because the van was advertising 'Sky', It was an engineer from Seirria that was given the abusive on the phone but he never turned up at the house so im not sure weither they passed the job over to sky masters or what.


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  • #42
    marko_eire
    Registered Users, Registered Users 2 Posts: 45 ✭marko_eire


    Well it's good to get different point of views i must say however that i'm suprised regarding some of the responses. The company i work for involves providing a service and i can tell you that if any of our cusotmers had an experience that i had we would have done everything in our power to sort the problem out maybe that's why i was so surprised with sky's lack of a response considering they are such a big company.

    I have been on the end of a few digruntled people over the years and yes i agree it's not nice however most of them had a valid reason to be unhappy as did i. The difference here is that SKY just didn't give a dam about my problem plain and simple nor did sierra THEY JUST DON'T CARE once they have you signed up. 2hrs+ on a call is just not acceptable !

    It turns out the engineer is not coming as planned tomorrow and i will have to wait until saturday as it suits him to callout then !! his own words ! anyone considering sky beware of the installers ! and take any breakables out of their way and i mean out of their way ! not even garden furniture is safe :) luckily i will be around saturday :) so i will have some polite words with the installer ;)


  • #43
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    hey marko_eire,

    your right, sky is sure a big company you would think that they would be tryin to keep their customers happy!


  • #44
    HUMPYWHORE
    Registered Users, Registered Users 2 Posts: 9 ✭HUMPYWHORE


    Aye you might want to move all the furniture and ornaments out of your sitting room before the sky engineer arrives just in case he wrecks the place.Make sure theres a post in the garden for him to tie up his horse too and please set out a dish of water for his labrador.


  • #45
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    I remember last summer when I was getting a new dish, the engineer put it up on the roof, the fat fecker broke several slates when he was up there, it was an old cottage and yes the slates/tiles had been there a long time, I didnt bother doing anything on that occasion as it just so happened that I was getting my roof tiles renewed so I wasnt to bothered but they cant be trusted what so ever!


  • #46
    godskitchen
    Registered Users, Registered Users 2 Posts: 1,849 ✭✭✭godskitchen


    I mean no disrespect to any tv/sky installer when I say this.........

    The people that install sky are not engineers. They shouldn't be called that.


  • #47
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    godskitchen wrote: »
    I mean no disrespect to any tv/sky installer when I say this.........

    The people that install sky are not engineers. They shouldn't be called that.

    Well sky themselves are calling them engineers!


  • #48
    Bens
    Closed Accounts Posts: 259 ✭✭Bens


    Id say it wasnt his manager who called at all. Probably himself or his mate pretending to be his boss, after he realized he could be fired for his behavior.


  • #49
    marko_eire
    Registered Users, Registered Users 2 Posts: 45 ✭marko_eire


    Brilliant it was worth posting just to read this hahaha tear to my eye with laughter!!

    HUMPYWHORE wrote: »
    Aye you might want to move all the furniture and ornaments out of your sitting room before the sky engineer arrives just in case he wrecks the place.Make sure theres a post in the garden for him to tie up his horse too and please set out a dish of water for his labrador.


  • #50
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    marko_eire wrote: »
    Brilliant it was worth posting just to read this hahaha tear to my eye with laughter!!

    Well sky complaints board aint done much about it!


  • #51
    HUMPYWHORE
    Registered Users, Registered Users 2 Posts: 9 ✭HUMPYWHORE


    godskitchen wrote: »
    I mean no disrespect to any tv/sky installer when I say this.........

    The people that install sky are not engineers. They shouldn't be called that.

    Yes a popular misconception.People who install sky are called installers.People who install AND fix breakdowns are engineers.In Ireland there are no install only technicians.Each technician has to attend to both breakdowns and installs so therefore I don't think the term engineer is misleading.

    All of Skys engineers are'nt bad believe me-I am one.People only talk about the bad things on forums like this.You would be hard pushed to find any posts congratulating the engineer for a job well done would'nt you?

    In 7 years as a sky engineer I've only had one complaint raised against me.When I asked a customer to put her rather vicious dog in another room while I completed a box swap she accused me of not being a dog lover and of being anti-dog and lodged a complaint with sky that blew over very quickly.

    There are some really ****e policemen and women but thankfully theres a lot of good ones too so don't tar all with the same brush.


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  • #52
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    Hi there,

    After all the hassel that I was having with sky I was told that I would be getting my sky payments free for the next six months, yet from looking at my bank statement this morning it shows money has been taken out of my account! Sky just keep taken the PISS!


  • #53
    moro_original
    Registered Users, Registered Users 2 Posts: 60 ✭✭moro_original


    HUMPYWHORE wrote: »
    People who install AND fix breakdowns are engineers.

    "Engineer" is not a protected title in Ireland as it is in other parts of the world. In most of the world, an "Engineer" is generally understood to be someone with higher education or equivalent training working in a professional environment, whereas in Ireland the title can mean a guy with a rusty white van with a bag of tools in the back.

    Wikipedia defines Engineering as:

    "Engineering is the discipline, art, skill and profession of acquiring and applying scientific, mathematical, economic, social, and practical knowledge, in order to design and build structures, machines, devices, systems, materials and processes that safely realize improvements to the lives of people."

    You decide if your Sky installer represents that definition.


  • #54
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    moro_original wrote: »
    "Engineer" is not a protected title in Ireland as it is in other parts of the world. In most of the world, an "Engineer" is generally understood to be someone with higher education or equivalent training working in a professional environment, whereas in Ireland the title can mean a guy with a rusty white van with a bag of tools in the back.

    Wikipedia defines Engineering as:

    "Engineering is the discipline, art, skill and profession of acquiring and applying scientific, mathematical, economic, social, and practical knowledge, in order to design and build structures, machines, devices, systems, materials and processes that safely realize improvements to the lives of people."

    You decide if your Sky installer represents that definition.


    HAHA!! ture irish!


  • #55
    Minstrel27
    Closed Accounts Posts: 7,818 ✭✭✭Minstrel27


    paddyjoe183 wrote: »
    Hi there,

    After all the hassel that I was having with sky I was told that I would be getting my sky payments free for the next six months, yet from looking at my bank statement this morning it shows money has been taken out of my account! Sky just keep taken the PISS!

    Call them and they will fix it.


  • #56
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    Minstrel27 wrote: »
    Call them and they will fix it.

    Ive mailed that, if i ring them it will turn into another fight!


  • #57
    buckfasterer
    Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    Was the guy that you had the problems with English?


  • #58
    Liameter
    Banned (with Prison Access) Posts: 898 ✭✭✭Liameter


    moro_original wrote: »
    "Engineer" is not a protected title in Ireland as it is in other parts of the world.

    It's rather odd that someone can spend 3 or 4 years at university, and thousands of pounds, in order to get an engineering degree, only to discover that he could have got the same title simply by doing 2 weeks of training with Sky. ;)


  • #59
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    Liameter wrote: »
    It's rather odd that someone can spend 3 or 4 years at university, and thousands of pounds, in order to get an engineering degree, only to discover that he could have got the same title simply by doing 2 weeks of training with Sky. ;)

    Im sure the person that does the 3 or 4 years in college doesnt go about insulting people on the phone and smashing vases!


  • #60
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    paddyjoe183 wrote: »
    Im sure the person that does the 3 or 4 years in college doesnt go about insulting people on the phone and smashing vases!

    I've met a few engineers who'd be a dab hand at it.


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  • #61
    paddyjoe183
    Registered Users, Registered Users 2 Posts: 483 ✭✭paddyjoe183


    zerks wrote: »
    I've met a few engineers who'd be a dab hand at it.

    what you mean zerk?


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