Sky Engineer gets verbally abusive in Donegal

paddyjoe183

On the 5th of this month was the day that I was due to get my new upgrade box sky+HD box after having so much difficulty with previous boxes.

The Engineer rang me the night before to confirm that he would be coming to fit my new box today between 2 and 3pm. So I sat in to waited on him as I had to get an few hours off work. Just before 5pm that day I received a phone call, when I answered the man said 'I want directions to your house' in an unpleasant manner without even saying who he was or who he worked for. I asked him who he was and he said sky.

I then asked him what was taken him so long and told him I waited since 2pm. The Engineer said that he would be there between 2 and 5pm. I told him that he said to me that he would be there between 2 & 3pm.... he then proceeded to say that ''i did not f*cking tell you i would be there between those times as i have no slot at those times'' and i advised yes you did tell me that and he said ''you know what f*ck off'' and hung up the phone on me!!!

Minutes later another man rings my phone, claiming to be the last guys manager. I was surprised to hear from this guys manager but obviously the guy realised the way he spoke to me and asked his manager to call me and try to rectify his huge error and abusive telephone behaviour, the manager told me that he would sort this and had arranged another sky rep to call to the house within minutes, I found this quite odd it itself as i live it the countryside in north Donegal in the middle of nowhere, it takes sky weeks to organise a set up yet here are 2reps in the same location at one time very strange!! I advised i would be contacting sky Ireland after the conversation with himself as i was appalled at this outrageous behaviour and unprofessionalism, the manager advised me not to bother contacting sky Irelands head office as it would be passed back to him anyway i also found this very odd!! I am most upset at this behaviour and never in my life have i been spoken to by any company’s reps in such an abusive manner!!
When the Sky Engineer did come hours later. The Engineer fella tried to say that the engineer the was swearing to me over the phone did not work for Sky and tried to defend him. As he was fitting my box him managed to break a vase which was worth quiet a bit of money. Its one thing after another with Sky!!

I rang the customer services number after he had left and asked for a manager, I was told that I would get a call back. I waited 12 days for the call back. When the manager did call back he refused to replace the vase and offered me sky TV for 6 months at 6 euro! This was no good but as he refused to do anyting else I had no choice but to except!

eyescreamcone

The HD is great though isn't it?

paddyjoe183

sugarman wrote: »

Ehhh...
Get onto consumer affairs pronto & bring them to court!

Totally unacceptable stuff altogether.

Your right, its tottally unacceptable but I dont want the hole hassel of court for the sake of a vase that was only worth about 60 euro. Its just not worth it. I hate sky now after all this and iv no other choice but to stay with them as its the only tv service in my area!! Nightmare!

_Kaiser_

At the VERY least you should ring Sky UK and lodge a formal complaint - I'm sure someone here can provide email addresses for the top boys n girls too

Also, in your original post you talk about the installer breaking a vase worth quite a bit of money, then say it's only €60?! It was expensive enough for you to mention it (and rightly so) but even if it was €6 it's still unacceptable

Don't take this the wrong way, but there's nothing anyone here can do - you need to follow-up with them (us Irish are far too good at bitching but rarely complain in the RIGHT/effective manner - which is why things are the way they are)

paddyjoe183

Kaiser2000 wrote: »

At the VERY least you should ring Sky UK and lodge a formal complaint - I'm sure someone here can provide email addresses for the top boys n girls too

Also, in your original post you talk about the installer breaking a vase worth quite a bit of money, then say it's only €60?! Even if it was €6 it's still unacceptable

Don't take this the wrong way, but there's nothing anyone here can do - you need to follow-up with them (us Irish are far too good at bitching but rarely complain in the RIGHT/effective manner - which is why things are the way they are)

Hey Kaiser2000, Iv made an official complaint to sky but they havent bothered doing anything and it was done using their complaints code online. Iv given up, the reason why im putting it on this is I want people to know about the way ive been treated!

MitchKoobski

Just going off my own experiences in a call centre for new customers and engineers (not SKY!), to get the vase replaced or paid for they would first have to accept that they will cover the cost. Many companies would refuse to pay for stuff like this, and instead offer a credit or half-price package for a few months. Compensation basically. You'll then have to provide proof of how much the vase cost or how much it was worth e.g. a receipt.

I would say from reading your post that the engineer you called was offensive and realised it, hence the manager calling you to sort it out. A lot of the times there arent regional managers for this, so he would indeed most likely be in head office like he said.

You've accepted their offer at a resolution, so I don't think you have anything to go on with at this point. I don't really see what you could bring them to court over at this point.

paddyjoe183

MitchKoobski wrote: »

Just going off my own experiences in a call centre for new customers and engineers (not SKY!), to get the vase replaced or paid for they would first have to accept that they will cover the cost. Many companies would refuse to pay for stuff like this, and instead offer a credit or half-price package for a few months. Compensation basically. You'll then have to provide proof of how much the vase cost or how much it was worth e.g. a receipt.

I would say from reading your post that the engineer you called was offensive and realised it, hence the manager calling you to sort it out. A lot of the times there arent regional managers for this, so he would indeed most likely be in head office like he said.

You've accepted their offer at a resolution, so I don't think you have anything to go on with at this point. I don't really see what you could bring them to court over at this point.

Your right, theres no legal fight at this stage... abusive behaiviour aint anything to go on either! they are a joke to deal with. Cheeky staff in the call centre as well!

muffinhead

Try sending your complaint to this email jeremy.darroch@bskyb.com - he's the CEO . I've used it before and got a response back from someone in the "Executive Support Team".

paddyjoe183

muffinhead wrote: »

Try sending your complaint to this email jeremy.darroch@bskyb.com - he's the CEO . I've used it before and got a response back from someone in the "Executive Support Team".

sounds good! Thanks for that Il let you know how I get on!

redout

Could have swore I read this on the Sky forums about a week or two ago.

homelink

Do you know which sub contractors these guys worked for, as Sky don't have their own engineers in Ireland.

mikeym

He sounds like a right cowboy. Did he apologise for breaking the vase?

paddyjoe183

redout wrote: »

Could have swore I read this on the Sky forums about a week or two ago.

You did! I put it on this as well to get it out there what sky are like!

paddyjoe183

mikeym wrote: »

He sounds like a right cowboy. Did he apologise for breaking the vase?

He did apologise alright but didnt replace it! And yea the contractors are Seirra! Cowboys they are!

Rippy

A good reason to use a local aerial and satellite specialist with a good reputation.
Not all are sky agents but some are.
Sometimes it costs a bit more as sky's rates to independents are appalling and It takes time to do a job properly.

corkandproud

Interesting thread - 2 points:

the chances are the "second" engineer was actually the original engineer - I've seen this swap happen on several occasions. Call centre person gets stroppy and then rings the customer back himself to apologise saying he's the team leader.

Secondly Sierra are not a bad bunch in my experience. It's been 2/3 years but when they installed my gear the helped with a few extras and were pretty efficient - but maybe that's just because they were from Cork!

Carter P Fly

Its your responsibility to ensure the area the guy is going to be working in is clear of breakable stuff like vases.

On top of that there are customers who every one wants to tell to f**k right off, especialy ones who ask for directions and just get an earfull about how the customer has been waiting whenever amount of time and blah blah blah whinge whinge whinge.

Sounds to me you created this situation and havent stopped bitc hing about it.

That said he shouldn't have actually told you to f off dispite you probably deserving it.

Liameter

Yes, unfortunately the breakage was your fault. If you invite a tradesman, you should clear the room of anything valuable before he arrives. It's just common sense.
http://sam-radford.me.uk/makeiteasy.htm

Digifriendly

paddyjoe183 wrote: »

Your right, its tottally unacceptable but I dont want the hole hassel of court for the sake of a vase that was only worth about 60 euro. Its just not worth it. I hate sky now after all this and iv no other choice but to stay with them as its the only tv service in my area!! Nightmare!

When Saorsat fully launches you could maybe give it a go and ditch Sky.

marko_eire

Hi Guys i've had the installer for sky out today and must say what a shambles the experience has been i've not only had to wait 2.5 weeks for the installation date take a day off work but had the engineer refuse to install the cabling neatly around my house !!

i had to climb into my own attic and pull the cabling through the back of the house so that i would not have cabling run over my roof, not only that my arms got destroyed from the fibreglass and i must have inhaled some of it as my throat is very sore.

After doing all that myself the engineer then tells me that he can't get a strong enough signal from the satelite and will have to return on SATURDAY to finish off the installation? So i'm left with cables dangling from my roof a broken garden ornament damaged arms and no TV. to top it all off i've been on hold from over 30 mins and passed through to 4 different customer care agents who refuse to accept responsibility and have the worst attudes i've ever come across. i requested to speak to managers etc and got the usual "there not around" bull i'm extremely infurriated and want to persue this to the end until i get a satisfactory result.

I'm seriously considering reverting back to UPC as i never had an issue like this. even now as i type this Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

i had advised the cust care agent that i will contact the regulator at which i got a response "you might aswell" i replied with "are you for F*****g real? at which she put me on hold AHHHHHHH anyone know how best to persue this Please help

St Senan

marko_eire wrote: »

Hi Guys i've had the installer for sky out today and must say what a shambles the experience has been i've not only had to wait 2.5 weeks for the installation date take a day off work but had the engineer refuse to install the cabling neatly around my house !!

i had to climb into my own attic and pull the cabling through the back of the house so that i would not have cabling run over my roof, not only that my arms got destroyed from the fibreglass and i must have inhaled some of it as my throat is very sore.

After doing all that myself the engineer then tells me that he can't get a strong enough signal from the satelite and will have to return on SATURDAY to finish off the installation? So i'm left with cables dangling from my roof a broken garden ornament damaged arms and no TV. to top it all off i've been on hold from over 30 mins and passed through to 4 different customer care agents who refuse to accept responsibility and have the worst attudes i've ever come across. i requested to speak to managers etc and got the usual "there not around" bull i'm extremely infurriated and want to persue this to the end until i get a satisfactory result.

I'm seriously considering reverting back to UPC as i never had an issue like this. even now as i type this Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

i had advised the cust care agent that i will contact the regulator at which i got a response "you might aswell" i replied with "are you for F*****g real? at which she put me on hold AHHHHHHH anyone know how best to persue this Please help

Phone Sky and cancel the install with them and read post 16. http://www.boards.ie/vbulletin/showpost.php?p=73420271&postcount=16. The contractors Sky use don't go into attics its a H+S issue.

Minstrel27

marko_eire wrote: »

Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

You will know if someone is on the other end when you hear other call center staff

evilivor

marko_eire wrote: »

Hi Guys i've had the installer for sky out today and must say what a shambles the experience has been i've not only had to wait 2.5 weeks for the installation date take a day off work but had the engineer refuse to install the cabling neatly around my house !!

i had to climb into my own attic and pull the cabling through the back of the house so that i would not have cabling run over my roof, not only that my arms got destroyed from the fibreglass and i must have inhaled some of it as my throat is very sore.

After doing all that myself the engineer then tells me that he can't get a strong enough signal from the satelite and will have to return on SATURDAY to finish off the installation? So i'm left with cables dangling from my roof a broken garden ornament damaged arms and no TV. to top it all off i've been on hold from over 30 mins and passed through to 4 different customer care agents who refuse to accept responsibility and have the worst attudes i've ever come across. i requested to speak to managers etc and got the usual "there not around" bull i'm extremely infurriated and want to persue this to the end until i get a satisfactory result.

I'm seriously considering reverting back to UPC as i never had an issue like this. even now as i type this Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

i had advised the cust care agent that i will contact the regulator at which i got a response "you might aswell" i replied with "are you for F*****g real? at which she put me on hold AHHHHHHH anyone know how best to persue this Please help

I find being nice and polite rather than being abusive and using sexual swearwords works better.

The staff shoudn't have to tolorate such behaviour.

Sunny!!

evilivor wrote: »

I find being nice and polite rather than being abusive and using sexual swearwords works better.

The staff shoudn't have to tolorate such behaviour.

yes most of them people are nice from my experience and help, its not there fault at all and should not be talked to in this way

marko_eire

Not true i'm afraid apparently they had trouble with the phone lines???? and droppped the call soon after i posted of which a call back was received so don't always wait for the background chatter to appear...

Minstrel27 wrote: »

You will know if someone is on the other end when you hear other call center staff

marko_eire

i'm sure they are but After 3 attempts at being polite and still getting nowhere are you telling me that you would not be infuriated??? your missing my point i should not have even experienced this as a NEW customer !! i sure as hell didn't with UPC anyway and they are amaeturish at the best of times... maybe my expectation for sky is too high?? but i sure as hell don't think that as a new customer to any service whether it be sky or broadband service etc the company that you as a CUSTOMER should have to put up with problems such as this from day 1. The days of sitting back and just accepting things for what they are and paying a considerable amount for are gone !!

appreciate your comment though

Sunny!! wrote: »

yes most of them people are nice from my experience and help, its not there fault at all and should not be talked to in this way

marko_eire

scaller wrote: »

Phone Sky and cancel the install with them and read post 16. http://www.boards.ie/vbulletin/showpost.php?p=73420271&postcount=16. The contractors Sky use don't go into attics its a H+S issue.

I understand that but are you as the customer expected to climb into your own attic to route some cabling ?? at least 10 houses around my area have sky dishes and all apart from 1 have the cabling routed through their attic i've even knocked into some of the houses and asked if they had issues like me and not one of them did they instructed the engineer to install the cabling through the attic and that's what he did now questions asked. the house that had the cabling over the roof didn't advise the engineer he just did it and they accepted that was the norm.... Again thank you for the comment

marko_eire

evilivor wrote: »

I find being nice and polite rather than being abusive and using sexual swearwords works better.

The staff shoudn't have to tolorate such behaviour.

Should it come to such a heated conversation where one needs to use such words in order to get a response all be it being put on hold AGAIN?? As per my previous replies i'm paying for the install i'm paying the mortgage on my home if i don't want cables thrown over my roof then surely the company who is being payed for the install should meet the needs of the consumer??

swear words are something of which i don't use regularly and agree that it was unacceptable however in my opinion no one should have to put up with unhelpfull customer support it was only on my fourth call and the one of which i received a call back for, did i get a response to my complaint. I think the focus should be on the consumer and not the service provider we work hard enough for what we have these days ! Thanks for the reply

Carter P Fly

Ive run lots of cable through my attic and wouldnt have a contractor do it, its just not safe as its not fully floored. Also If I were a contractor I'd be asking two to three times the rate of a standard install for that amount of time and effort required to do it.

Sunny!!

marko_eire wrote: »

i'm sure they are but After 3 attempts at being polite and still getting nowhere are you telling me that you would not be infuriated??? your missing my point i should not have even experienced this as a NEW customer !! i sure as hell didn't with UPC anyway and they are amaeturish at the best of times... maybe my expectation for sky is too high?? but i sure as hell don't think that as a new customer to any service whether it be sky or broadband service etc the company that you as a CUSTOMER should have to put up with problems such as this from day 1. The days of sitting back and just accepting things for what they are and paying a considerable amount for are gone !!

appreciate your comment though

i appreciate it must be very frustrating, but i wouldnt be blaming the person down the phone, theres no point in that, but that me, everyone is different:)

evilivor

marko_eire wrote: »

Should it come to such a heated conversation where one needs to use such words in order to get a response all be it being put on hold AGAIN?? As per my previous replies i'm paying for the install i'm paying the mortgage on my home if i don't want cables thrown over my roof then surely the company who is being payed for the install should meet the needs of the consumer??

swear words are something of which i don't use regularly and agree that it was unacceptable however in my opinion no one should have to put up with unhelpfull customer support it was only on my fourth call and the one of which i received a call back for, did i get a response to my complaint. I think the focus should be on the consumer and not the service provider we work hard enough for what we have these days ! Thanks for the reply

There is no excuse for abuse or rudeness to call centre staff. Ever. They are doing their job - badly paid usually and dealing with people who think they are in the same building as the company they are calling rather than some call centre in the middle of nowhere.

if you are frustrated, calmness and politeness is the recipe - calmly and politely ask to be passed on to a superviser if you feel you are being fobbed off - but do it politely and be prepared to wait.

Sir Oxman

marko_eire wrote: »

Hi Guys i've had the installer for sky out today and must say what a shambles the experience has been i've not only had to wait 2.5 weeks for the installation date take a day off work but had the engineer refuse to install the cabling neatly around my house !!

i had to climb into my own attic and pull the cabling through the back of the house so that i would not have cabling run over my roof, not only that my arms got destroyed from the fibreglass and i must have inhaled some of it as my throat is very sore.

After doing all that myself the engineer then tells me that he can't get a strong enough signal from the satelite and will have to return on SATURDAY to finish off the installation? So i'm left with cables dangling from my roof a broken garden ornament damaged arms and no TV. to top it all off i've been on hold from over 30 mins and passed through to 4 different customer care agents who refuse to accept responsibility and have the worst attudes i've ever come across. i requested to speak to managers etc and got the usual "there not around" bull i'm extremely infurriated and want to persue this to the end until i get a satisfactory result.

I'm seriously considering reverting back to UPC as i never had an issue like this. even now as i type this Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

i had advised the cust care agent that i will contact the regulator at which i got a response "you might aswell" i replied with "are you for F*****g real? at which she put me on hold AHHHHHHH anyone know how best to persue this Please help

That's the funniest thing I've read today -the image in my head.:D

s_gr

well you get what you pay for........ thats why Independent installers are a better route to go for sky....

lucernarian

evilivor wrote: »

There is no excuse for abuse or rudeness to call centre staff. Ever. They are doing their job - badly paid usually and dealing with people who think they are in the same building as the company they are calling rather than some call centre in the middle of nowhere.

if you are frustrated, calmness and politeness is the recipe - calmly and politely ask to be passed on to a superviser if you feel you are being fobbed off - but do it politely and be prepared to wait.

I don't think I agree with all of that. There's never any calls for abuse as that would make it a matter for the gardai anyway - but if a CSR started shouting at the customer or told them to bother someone else with their problem with the remote or any number of things, is the customer seriously not expected to hang up the phone at once, tell the staff member to shut up unless they speak civilly or tell them that they will complain about their behaviour to their supervisor?

That would count as being "rude" but I there are times when they will be warranted or justified. Customers shouldn't have to tolerate bad manners, ignorance or poor explanations any more than CSR staff have to.

paddyjoe183

marko_eire wrote: »

Hi Guys i've had the installer for sky out today and must say what a shambles the experience has been i've not only had to wait 2.5 weeks for the installation date take a day off work but had the engineer refuse to install the cabling neatly around my house !!

i had to climb into my own attic and pull the cabling through the back of the house so that i would not have cabling run over my roof, not only that my arms got destroyed from the fibreglass and i must have inhaled some of it as my throat is very sore.

After doing all that myself the engineer then tells me that he can't get a strong enough signal from the satelite and will have to return on SATURDAY to finish off the installation? So i'm left with cables dangling from my roof a broken garden ornament damaged arms and no TV. to top it all off i've been on hold from over 30 mins and passed through to 4 different customer care agents who refuse to accept responsibility and have the worst attudes i've ever come across. i requested to speak to managers etc and got the usual "there not around" bull i'm extremely infurriated and want to persue this to the end until i get a satisfactory result.

I'm seriously considering reverting back to UPC as i never had an issue like this. even now as i type this Every now and again the music stops and i hear someone breathing down the phone yet when i say hello the music starts again totally unacceptable to say my blood in boiling is an understatement.

i had advised the cust care agent that i will contact the regulator at which i got a response "you might aswell" i replied with "are you for F*****g real? at which she put me on hold AHHHHHHH anyone know how best to persue this Please help

This sounds like the sky company that I know!! They have no repect! They must break something in every house that they go to! They are a nightmare!

I had sky ring me back today in relation to my orginal complaint, they told me that they would not be taking any disiplinery action against the person in question that verbally abused me over the phone, this person didnt even get a written warning, nor did he replace the vase that he broke in my home, in other words sky have done nothing! Shambles in the word!

Minstrel27

I am very surprised that Sky told you what disciplinary actions would be taken against anyone.

paddyjoe183

Minstrel27 wrote: »

I am very surprised that Sky told you what disciplinary actions would be taken against anyone.

I was myself! It wasnt sky! It was skys third party company that instailled the box

mcwhirter

paddyjoe183 wrote: »

On the 5th of this month was the day that I was due to get my new upgrade box sky+HD box after having so much difficulty with previous boxes.

The Engineer rang me the night before to confirm that he would be coming to fit my new box today between 2 and 3pm. So I sat in to waited on him as I had to get an few hours off work. Just before 5pm that day I received a phone call, when I answered the man said 'I want directions to your house' in an unpleasant manner without even saying who he was or who he worked for. I asked him who he was and he said sky.

I then asked him what was taken him so long and told him I waited since 2pm. The Engineer said that he would be there between 2 and 5pm. I told him that he said to me that he would be there between 2 & 3pm.... he then proceeded to say that ''i did not f*cking tell you i would be there between those times as i have no slot at those times'' and i advised yes you did tell me that and he said ''you know what f*ck off'' and hung up the phone on me!!!

Minutes later another man rings my phone, claiming to be the last guys manager. I was surprised to hear from this guys manager but obviously the guy realised the way he spoke to me and asked his manager to call me and try to rectify his huge error and abusive telephone behaviour, the manager told me that he would sort this and had arranged another sky rep to call to the house within minutes, I found this quite odd it itself as i live it the countryside in north Donegal in the middle of nowhere, it takes sky weeks to organise a set up yet here are 2reps in the same location at one time very strange!! I advised i would be contacting sky Ireland after the conversation with himself as i was appalled at this outrageous behaviour and unprofessionalism, the manager advised me not to bother contacting sky Irelands head office as it would be passed back to him anyway i also found this very odd!! I am most upset at this behaviour and never in my life have i been spoken to by any company’s reps in such an abusive manner!!
When the Sky Engineer did come hours later. The Engineer fella tried to say that the engineer the was swearing to me over the phone did not work for Sky and tried to defend him. As he was fitting my box him managed to break a vase which was worth quiet a bit of money. Its one thing after another with Sky!!

I rang the customer services number after he had left and asked for a manager, I was told that I would get a call back. I waited 12 days for the call back. When the manager did call back he refused to replace the vase and offered me sky TV for 6 months at 6 euro! This was no good but as he refused to do anyting else I had no choice but to except!

That engineer should be sacked, what an idiot.

paddyjoe183

mcwhirter wrote: »

That engineer should be sacked, what an idiot.

I agree, my antentions was to never get him the sack though, I wanted to let people know the way sky have treated me! They are a disgrace!

very

By any chance PaddyJoe, was it Sky Masters who you had the problem with?

paddyjoe183

very wrote: »

By any chance PaddyJoe, was it Sky Masters who you had the problem with?

Hi Very,

Im not sure if it was sky masters, because the van was advertising 'Sky', It was an engineer from Seirria that was given the abusive on the phone but he never turned up at the house so im not sure weither they passed the job over to sky masters or what.

marko_eire

Well it's good to get different point of views i must say however that i'm suprised regarding some of the responses. The company i work for involves providing a service and i can tell you that if any of our cusotmers had an experience that i had we would have done everything in our power to sort the problem out maybe that's why i was so surprised with sky's lack of a response considering they are such a big company.

I have been on the end of a few digruntled people over the years and yes i agree it's not nice however most of them had a valid reason to be unhappy as did i. The difference here is that SKY just didn't give a dam about my problem plain and simple nor did sierra THEY JUST DON'T CARE once they have you signed up. 2hrs+ on a call is just not acceptable !

It turns out the engineer is not coming as planned tomorrow and i will have to wait until saturday as it suits him to callout then !! his own words ! anyone considering sky beware of the installers ! and take any breakables out of their way and i mean out of their way ! not even garden furniture is safe luckily i will be around saturday so i will have some polite words with the installer

paddyjoe183

hey marko_eire,

your right, sky is sure a big company you would think that they would be tryin to keep their customers happy!

HUMPYWHORE

Aye you might want to move all the furniture and ornaments out of your sitting room before the sky engineer arrives just in case he wrecks the place.Make sure theres a post in the garden for him to tie up his horse too and please set out a dish of water for his labrador.

paddyjoe183

I remember last summer when I was getting a new dish, the engineer put it up on the roof, the fat fecker broke several slates when he was up there, it was an old cottage and yes the slates/tiles had been there a long time, I didnt bother doing anything on that occasion as it just so happened that I was getting my roof tiles renewed so I wasnt to bothered but they cant be trusted what so ever!

godskitchen

I mean no disrespect to any tv/sky installer when I say this.........

The people that install sky are not engineers. They shouldn't be called that.

paddyjoe183

godskitchen wrote: »

I mean no disrespect to any tv/sky installer when I say this.........

The people that install sky are not engineers. They shouldn't be called that.

Well sky themselves are calling them engineers!

Bens

Id say it wasnt his manager who called at all. Probably himself or his mate pretending to be his boss, after he realized he could be fired for his behavior.

marko_eire

Brilliant it was worth posting just to read this hahaha tear to my eye with laughter!!

HUMPYWHORE wrote: »

Aye you might want to move all the furniture and ornaments out of your sitting room before the sky engineer arrives just in case he wrecks the place.Make sure theres a post in the garden for him to tie up his horse too and please set out a dish of water for his labrador.

paddyjoe183

marko_eire wrote: »

Brilliant it was worth posting just to read this hahaha tear to my eye with laughter!!

Well sky complaints board aint done much about it!

HUMPYWHORE

godskitchen wrote: »

I mean no disrespect to any tv/sky installer when I say this.........

The people that install sky are not engineers. They shouldn't be called that.

Yes a popular misconception.People who install sky are called installers.People who install AND fix breakdowns are engineers.In Ireland there are no install only technicians.Each technician has to attend to both breakdowns and installs so therefore I don't think the term engineer is misleading.

All of Skys engineers are'nt bad believe me-I am one.People only talk about the bad things on forums like this.You would be hard pushed to find any posts congratulating the engineer for a job well done would'nt you?

In 7 years as a sky engineer I've only had one complaint raised against me.When I asked a customer to put her rather vicious dog in another room while I completed a box swap she accused me of not being a dog lover and of being anti-dog and lodged a complaint with sky that blew over very quickly.

There are some really ****e policemen and women but thankfully theres a lot of good ones too so don't tar all with the same brush.