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[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

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Comments

  • #842
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Cheers Tarquin1970

    I really appreciate the feedback and support.

    This is a thread to reward boards users who may be thinking of ordering products from UPC (Many thousands of people are anyway each week) They can do this by clicking here www.upc.ie/boardsoffer

    As retail sales manager, it is also a way of me supporting our retail partners, by you spending the voucher you receive in their stores.

    Rob, Mark and Sam on my retail support team are committed to supporting boards users that come in via this offer, and the combination of free activation of your UPC boxes and a €50 voucher too has meant that many happy boards users have benefitted from this particular offer.

    I have stated right through the thread that I am not permitted to comment on other threads without approval. Most boards users are understanding of this thankfully. Right since the start, we have also been able to support many customers that have contacted us privately off thread, and we are happy to do this also.

    Regards

    Jason





    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    Tarquin1970 wrote: »
    He's Retail Sales manager, and judging by the feedback here, he seems to be doing a pretty good job..


  • #843
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi

    To celebrate the opening of our first UPC store in the Carphone Warehouse on Henry Street Dublin 1, we have a very nice android smartphone to give away this week. See here for more details:

    http://www.facebook.com/notes/we-are-upc/upc-joins-forces-with-carphone-warehouse/201530906526727 (enter competition via twitter)

    The UPC store has UPC HD TV and 30mb broadband on display and ready to demo in store, come on down and talk to us in there.

    Regards

    Jason

    _________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


  • #844
    djh
    Registered Users, Registered Users 2 Posts: 116 ✭✭djh


    UPC: Jason wrote: »
    Hi djh

    Thanks for your positive feedback for the offer and for Rob, I will pass it on.......Rob works on the UPC retail & dealer support desk, and I am the retails sales manager...so well noted. ;)

    Hope you get something nice with your voucher. :D

    Cheers


    Regards

    Jason

    Hi Jason,
    just to give some additional feedback.

    Thursday; ordered online and received callback within 2 hours from Rob.
    Friday: Got a call to arrange delivery for next morning.
    Saturday: Delivery at the time promised (Surprised and thankful for delivery on a Saturday!)
    Saturday - 15 minutes later: Surfing online with UPC!

    Could not ask for a better, friendlier or more efficient service.
    Big thanks to you and your team.

    Looking forward to receiving voucher for DID (In my head I have it already spent!). Will it come in the post or is it to come by email?


  • #845
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Thanks again djh

    Your voucher will be posted to you shortly. If you email retailsales@upc.ie with your account number we can get an ETA for you off DID

    Regards

    Jason
    djh wrote: »
    Could not ask for a better, friendlier or more efficient service.
    Big thanks to you and your team.

    Looking forward to receiving voucher for DID (In my head I have it already spent!). Will it come in the post or is it to come by email?


  • #846
    djh
    Registered Users, Registered Users 2 Posts: 116 ✭✭djh


    Voucher was waiting for me in the post box when I got home today.
    There may be some shopping this weekend!

    Thanks again.


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  • #847
    mik_da_man
    Hosted Moderators Posts: 10,068 ✭✭✭✭mik_da_man


    Got my voucher in the post today too
    Only took 3 days!
    Nice one guys, enjoying the speed of the Broadband now :D


  • #848
    iba
    Registered Users, Registered Users 2 Posts: 2,642 ✭✭✭iba


    Hi Jason,

    I got my €50 voucher last week but it was a Woodies one whereas I asked for an Atlantic one; I figured since they are the same company I might be able to use it in Atlantic anyway but alas this was not the case.

    Can you please adviehow I can swap my Woodies one for the Atlantic one?

    Regards

    Iba


  • #849
    mik_da_man
    Hosted Moderators Posts: 10,068 ✭✭✭✭mik_da_man


    Hmmm...
    I was only given the option of DID and Carphone Warehouse.
    I would have loved a woodies/Atlantic homecare one

    I went for DID as I might use it - even though I live in cork
    I'd never use the carphone warehouse one


  • #850
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi iba

    They are indeed the same company. Please contact my team on 1890 940635 and they will advise on how to get the voucher you prefer.

    Regards

    Jason
    _________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    iba wrote: »
    Hi Jason,

    I got my €50 voucher last week but it was a Woodies one whereas I asked for an Atlantic one; I figured since they are the same company I might be able to use it in Atlantic anyway but alas this was not the case.

    Can you please adviehow I can swap my Woodies one for the Atlantic one?

    Regards

    Iba


  • #851
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Good stuff mik_da_man

    Enjoy!

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    mik_da_man wrote: »
    Got my voucher in the post today too
    Only took 3 days!
    Nice one guys, enjoying the speed of the Broadband now :D


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  • #852
    mik_da_man
    Hosted Moderators Posts: 10,068 ✭✭✭✭mik_da_man


    Jason,
    Can you comment on my voucher question?


  • #853
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi mik_da_man

    What question are you referring to?

    You mentioned that you were never offered a woodies voucher,- that is correct as we stopped offering woodies as an option weeks ago. Were you wondering why it was not an option? Please advise

    Thanks

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***




    mik_da_man wrote: »
    Jason,
    Can you comment on my voucher question?


  • #854
    Paul Tergat
    Registered Users, Registered Users 2 Posts: 10,798 ✭✭✭✭Paul Tergat


    I never got my voucher from this. I signed up way back in June and after 4 months trying to get a voucher sent to me and several cock ups I just gave up and realised I wasnt getting it.


  • #855
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi p_larkin99

    Must say I am surprised you posted here again after I personally intervened in your issue.

    I personally posted your 3rd voucher to you, having cancelled the first 2 that were sent to you that you say you never received. I requested you to contact me directly on my direct contact details if you never received your 3rd voucher, 6 months ago but you never did, at which point we assumed you received it.

    Since then, over 150 people have received their voucher with no missing vouchers, many posting positive comments here. Nobody else who was sent a voucher never received it. All vouchers are tracked and traced.

    You have my contact details if you have not received your 3rd voucher. Please get in touch with me by PM and I will chase up the retailer for you or contact my team again on retailsales@upc.ie quoting your original order number or account number, we would be happy to do that for you.

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    p_larkin99 wrote: »
    I never got my voucher from this. I signed up way back in June and after 4 months trying to get a voucher sent to me and several cock ups I just gave up and realised I wasnt getting it.


  • #856
    Paul Tergat
    Registered Users, Registered Users 2 Posts: 10,798 ✭✭✭✭Paul Tergat


    UPC: Jason wrote: »
    Hi p_larkin99

    Must say I am surprised you posted here again after I personally intervened in your issue.

    I personally posted your 3rd voucher to you, having cancelled the first 2 that were sent to you that you say you never received. I requested you to contact me directly on my direct contact details if you never received your 3rd voucher, 6 months ago but you never did, at which point we assumed you received it.

    Since then, over 150 people have received their voucher with no missing vouchers, many posting positive comments here. Nobody else who was sent a voucher never received it. All vouchers are tracked and traced.

    You have my contact details if you have not received your 3rd voucher. Please get in touch with me by PM and I will chase up the retailer for you or contact my team again on retailsales@upc.ie quoting your original order number or account number, we would be happy to do that for you.

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    To be honest mate, and I do appreciate you tried to help me out, its just not worth the hassle that I went through last time (hence me not contacting you again after months of waiting and trying). You guys sent vouchers to an old address so i had to get a friend to check for me and then there was something about a hybrid address where someone at UPC merged 2 addresses together and again nothing received.

    I was just posting about my experience is all.


  • #857
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi digitaldr

    Hope you got sorted. Please PM me if you need further assistance

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    UPC: Jason wrote: »
    Hi digitaldr

    Sorry for the delay, call 1890 940635 now with your account number, and my guys will get this speeded up for you straight away.

    Regards

    Jason


  • #858
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi All

    Still a couple of days to enter this competition (nice Sony Ericsson X8 Android smartphone).

    Log on via our facebook page or our twitter page www.twitter.com/WeAreUPC

    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    UPC: Jason wrote: »
    Hi

    To celebrate the opening of our first UPC store in the Carphone Warehouse on Henry Street Dublin 1, we have a very nice android smartphone to give away this week. See here for more details:

    http://www.facebook.com/notes/we-are-upc/upc-joins-forces-with-carphone-warehouse/201530906526727 (enter competition via twitter)

    The UPC store has UPC HD TV and 30mb broadband on display and ready to demo in store, come on down and talk to us in there.

    Regards

    Jason

    _________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


  • #859
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    All

    donal Congratulations to him.

    This boards offer is still live and running. If you want free activation and a €50 voucher, please order your new UPC products here on boards www.upc.ie/boardsoffer


    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    UPC: Jason wrote: »
    Hi All

    Still a couple of days to enter this competition (nice Sony Ericsson X8 Android smartphone).

    Log on via our facebook page or our twitter page www.twitter.com/WeAreUPC

    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


  • #860
    Keith186
    Registered Users, Registered Users 2 Posts: 3,241 ✭✭✭Keith186


    Jason,

    I ordered last week but I forgot to ask the rep if you get a wireless modem included or is there an extra charge?

    I went for the €70 package for 30megs and TV phone plus HD and multiroom extra if that makes a difference.


  • #861
    JohnK
    Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    Hi Jason there was a guy called around to my fathers house today signing people up to UPC but I from the sounds of things I think hes getting a bad deal. Is there any way to cancel that signup and get him to signup through yourself or maybe he could talk to one of your guys to see if he is getting the optimal deal etc?

    thanks.


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  • #862
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi JohnK

    Please get him to call my team tomorrow after 10am on 1890 940635 and they can advise him of the different packs, and if he wants to cancel todays order and order via boards that may be possible if not loaded today.

    Regards

    Jason
    JohnK wrote: »
    Hi Jason there was a guy called around to my fathers house today signing people up to UPC but I from the sounds of things I think hes getting a bad deal. Is there any way to cancel that signup and get him to signup through yourself or maybe he could talk to one of your guys to see if he is getting the optimal deal etc?

    thanks.


  • #863
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi Keith

    Our 30mb broadband comes with a free wireless modem as standard.

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    Keith186 wrote: »
    Jason,

    I ordered last week but I forgot to ask the rep if you get a wireless modem included or is there an extra charge?

    I went for the €70 package for 30megs and TV phone plus HD and multiroom extra if that makes a difference.


  • #864
    TheZohanS
    Closed Accounts Posts: 11,581 ✭✭✭✭TheZohanS


    Keith186 wrote: »
    Jason,

    I ordered last week but I forgot to ask the rep if you get a wireless modem included or is there an extra charge?

    I went for the €70 package for 30megs and TV phone plus HD and multiroom extra if that makes a difference.
    JohnK wrote: »
    Hi Jason there was a guy called around to my fathers house today signing people up to UPC but I from the sounds of things I think hes getting a bad deal. Is there any way to cancel that signup and get him to signup through yourself or maybe he could talk to one of your guys to see if he is getting the optimal deal etc?

    thanks.

    Might be worth your while reading this thread:

    http://www.boards.ie/vbulletin/showthread.php?t=2056142962


  • #865
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Thanks TheZohan

    It is true. People should look at all their options prior to ordering from us, all channels have their benefits, pro's & con's.

    Normal activation charge is €20 per box, or €30 if UPC install it for you.

    This Boards offer: €50 voucher & free activation fees www.upc.ie/boardsoffer

    Web Sales: Free activation fees. Easy access to product details and prices at the touch of a button, and immediate order. Web chat agents available to assist you online. www.upc.ie

    Telesales: Immediate conversation and discussion through all bundles with a person at a time the customer prefers. Normal activation fee of €20 per box

    Field Sales: As telesales except face to face discussion with a sales advisor on their doorstep. (many people prefer this) Normal activation charges applied.

    Retail Sales: Immediate conversation and discussion through all bundles with a person & Specific retail offers available in Currys, Carphone Warehouse, PC World & DID Electrical, free netbook or HD TV if you sign up, with normal activation charges applied. www.upc.ie/retailoffer


    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    TheZohan wrote: »
    Might be worth your while reading this thread:


  • #866
    BBMcQ
    Registered Users, Registered Users 2 Posts: 1,324 ✭✭✭BBMcQ


    Hi Jason,

    I ordered over a month ago, is there any way you can check if my voucher is in the process of being sent.

    Thanks,


  • #867
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi stuartmchugh

    Sorry for the delay, with no account number I cannot help. Please call my team on 1890 940635 or email retailsales@upc.ie with the account number, they would be happy to chase up the merchant for an ETA

    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    Want to see our products in use? Come into our new store in Carphone Warehouse on Henry Street, Dublin 1 and play with our HD TV and 30mb broadband yourself. Seeing is believing.


    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    stuartmchugh wrote: »
    Hi Jason,

    I ordered over a month ago, is there any way you can check if my voucher is in the process of being sent.

    Thanks,


  • #868
    seanie500
    Closed Accounts Posts: 263 ✭✭seanie500


    Hi Jason

    i just received my voucher. however it is DID although i requested Atlantic Homecare. Can you change this please?


  • #869
    tom_kilkenny
    Closed Accounts Posts: 1 ✭tom_kilkenny


    Hello, I'm interested in installation, just filled that form from first post a minute ago - I've planned to do that last year but i waited too long and now things are bit complicated.

    Thing is - couple that we share a house with are already a UPC clients, but they terminating contract and moving off this week - I just found out there is disconnection scheduled for tommorow.

    Is there any chance that technician could just show up and sign new contract with me (I mean - without leaving me disconnected, scheduling another appointment etc.)?


  • #870
    JohnK
    Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    Well Jason give your team a pat on the back, my fathers been singing their praises all day. He found them absolutely brilliant to deal with and he's got his installation scheduled for (I think) Monday :)


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  • #871
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi seanie500

    Please call 1890 940635 at 10am tomorrow morning and my guys will look after you

    Regards

    Jason
    seanie500 wrote: »
    Hi Jason

    i just received my voucher. however it is DID although i requested Atlantic Homecare. Can you change this please?


This discussion has been closed.
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