Biggest chancer customers you have dealt with?

d.anthony · 01-09-2010 09:08PM

Kimia wrote: »

The worst is when the manager doesn't stick up for you and gives the customer whatever they want, after you spent half an hour trying to calmly explain how they will not be getting a refund etc. Does my head in. :mad:

Absolutely HATE that. It really undermines the cashier.

Happened to me a few times unfortunately.:(

the_syco · 01-09-2010 09:47PM

k99_64 wrote: »

'One of your barmen just dropped my pint bottle of bulmers I want another one'

Me: 'we dont sell pint bottles'

What I saw when working in the local.

'Guinness has a bad head'

'We know. It's been sitting there on the table for the last hour. You only came in five minutes ago'

PeterIanStaker wrote: »

And yes, he was well to do in a suit and tie.

Should've checked his insurance disk. And rang revenue if he was telling the truth

superscouse wrote: »

Foreign lady in a long skirt and head scarf tried the break a 200 note trick on my wife, then changed her mind after pocketing some of the twentys,

Seen it attempted several times before.

Aye. Seen it done a few times before. Usually done in a busy period. Often use smaller notes, such as fifties. Ask for change in tenners, change their mind, give back goods, give back money, minus ten or twenty, and then f**k off. They usually give a lot of aggro when you refuse to refund them, and this is the main way that tips you off that something ain't right. Aggro is how they play the game, as the aggro is to frighten the staff into submission.

Kimia wrote: »

The worst is when the manager doesn't stick up for you and gives the customer whatever they want, after you spent half an hour trying to calmly explain how they will not be getting a refund etc. Does my head in. :mad:

Love the ones who do, though

Esp the ones who are chilled, and pretty much say "f**k off" to the customer

Adyx · 01-09-2010 10:20PM

Stercus Accidit wrote: »

You'd be hard pressed to find someone who finds the drinks prices in Dublin agreeable, and if you do, I'm sure they do the same job as you. There's cheap tight arses, and then there are normal people sick of being rode, I'm sure you can tell the difference.

I don't particularly care what people in Dublin think is agreeable to be honest. If you don't want to pay for your drinks, stay at home or drink less. Like I said, we didn't have a door charge and there was plenty of promotions there for people if they wanted. If that's not good enough for people, they can fcuk off as far as I'm concerned.

foxyboxer · 01-09-2010 10:38PM

The sequel to "Cries of Retail" is off to a good start.
Let's hope it continue's...

Gaunty · 01-09-2010 10:51PM

foxyboxer wrote: »

The sequel to "Cries of Retail" is off to a good start.
Let's hope it continue's...

Cries of retail is still active in the ranting and raving forum. You should get access.

mikemac · 01-09-2010 10:59PM

Sold phone credit to a customer. O2 Speakeasy I believe.

Customer takes out the phone and holds her piece of paper with the code and walks away. As you do with you call the number and key in the code
Ten seconds later she is back again, apologizing and she meant to buy Vodafone but she just wanted her money back, not an exchange

Ok, innocent mistake I thought I'd sell the 02 credit to someone later so gave money back.

I did sell the credit later that day and then the customer threatened to call the gardai on us as the 02 credit was already used. Big long calls to 02 ensued.

Turned out the first lady used the camera on her phone to take a copy of the O2 receipt, got her refund and used the credit

Boy did I make a rookie mistake!

This scam is well known now and you wouldn't get away with it these days

eimearcmh · 01-09-2010 11:11PM

feelingstressed wrote: »

Sold phone credit to a customer. O2 Speakeasy I believe.

Customer takes out the phone and holds her piece of paper with the code and walks away. As you do with you call the number and key in the code
Ten seconds later she is back again, apologizing and she meant to buy Vodafone but she just wanted her money back, not an exchange

Ok, innocent mistake I thought I'd sell the 02 credit to someone later so gave money back.

I did sell the credit later that day and then the customer threatened to call the gardai on us as the 02 credit was already used. Big long calls to 02 ensued.

Turned out the first lady used the camera on her phone to take a copy of the O2 receipt, got her refund and used the credit

Boy did I make a rookie mistake!
This scam is well known now and you wouldn't get away with it these days

Jeny id never heard of this one. Must keep an eye for it though.

johnmcdnl · 01-09-2010 11:12PM

mojesius wrote: »

Another one from the restaurant, seen many times. Table of underagers would come in, try to order drink. No ID, no drink. They'd all order cokes, bring their drinks to the toilet with them and return with extremely pale cokes, thinking they were really smart. I'd take it off them saying 'that coke doesn't look right, let me get you a fresh one'. The shock on their faces was hilarious.

hahaahah - this happened to me once - except I was actually drinking coke

:D:D Had it half finished and some guy from the bar came up behind me and said it didn't look right and took it back and gave me a new one

:D:D:D:D

buyah - it felt good

saying that when it happened I was so young it didn't even register to me why he changed it but being the mean fecker that I am I still remember the good auld buzz of getting a free coke

:D

Dublindude69 · 01-09-2010 11:18PM

feelingstressed wrote: »

Sold phone credit to a customer. O2 Speakeasy I believe.

Customer takes out the phone and holds her piece of paper with the code and walks away. As you do with you call the number and key in the code
Ten seconds later she is back again, apologizing and she meant to buy Vodafone but she just wanted her money back, not an exchange

Ok, innocent mistake I thought I'd sell the 02 credit to someone later so gave money back.

I did sell the credit later that day and then the customer threatened to call the gardai on us as the 02 credit was already used. Big long calls to 02 ensued.

Turned out the first lady used the camera on her phone to take a copy of the O2 receipt, got her refund and used the credit

Boy did I make a rookie mistake!
This scam is well known now and you wouldn't get away with it these days

I've gotten this a few times, usually get a sob story."I forgot I need the money for the bus" Yeah right. This is why most shops will not issue refunds for phone credit at all. No matter how long ago it was sold.

A few weeks ago we had a few traveller girls in our store, they gave me a pile of stock to get in the stock room, when I saw my co worker come in with another pile I knew something was up and looked up to the camera and saw the older ones getting the youngest girl to sneak in behind the counter. I snuck came out and caught her stuffing a NDS into her pocket, her face went bright red when I caught her.

Lollipops23 · 01-09-2010 11:23PM

LZ5by5 wrote: »

There was a bit of a scam going betting on dogs when I was working in the bookies. People would use really **** hand writing where you weren't sure whether they had written €5 or €50. They would do this just as the dog race is off, and wouldn't put the money down until they saw how their dog was doing. If it was doing **** they'd put €5 down, if it was doing well they'd put €50 down. We just told them to **** off, we don't take late bets, especially when it comes to the dogs. There is a phrase for all of this but it is escaping me right now.

a the slow count,im well familiar with it. Scumbags.

Calibos · 01-09-2010 11:27PM

eimearcmh wrote: »

Jeny id never heard of this one. Must keep an eye for it though.

:eek::eek:

You musn't have heard of it because it doesn't happen anymore but only because it was so endemic that at this stage all the scammers assume even the greenest newbie shop assistant knows about it so don't bother their arse trying anymore.

Worked in a bar a good few years ago and had this wagon demand late drinks after closing. Just would not take no for an answer.

"I'm a very good friend of the owner Simon. I'm going to ring him right now to complain!"

"Right so, do you need the area code for Germany where he emigrated to about 4 years ago?"

clikityclak · 01-09-2010 11:35PM

Hate when the manager doesn't stick up for ya...

I don't mind people chancing their arm and will usually give a discount to them, but it's pr1cks who come in and assume they're entitled to money off! Had a women in a few weeks ago (work in a visitor centre) saying she had forgot her 10% off voucher but could she still have the discount. She was been a right wagon about it, so I told her she couldn't get the discount without presenting the voucher! well she nearly blew up was going to leave, in front of other customers etc. Told my manager the situation and of course he went with her!!

It's just some people look down on you if you work in certain jobs, so fook them- no discount for the pr1cks haha!

Das Kitty · 01-09-2010 11:37PM

My Dad used to be a chancer customer. So fecking embarrassing going anywhere with him. I remember him arguing with a train ticket seller that he shouldn't have to pay for a ticket until he'd finished the journey because he didn't believe in paying for anything upfront. Cringe. Then we had to jump the barrier, it was either that or be left behind in North London!

The worst though (which is funny now thinking back). We were over visiting my brother who was living in Munich (my brother is definitely his father's son) and going to the Deutsch Museum. We went up to the window and he asked for three tickets. One for a child under 10 (I was 14), and two disabled. He told them my brother was "mental" and that he was blind!
The worst part was that it only cost the equivalent of 80p to get in. I was mortified. Even worse they went around the museum in character forcing me to describe the exhibits to my Dad and stop my brother from licking the frigging glass!

Then afterward we were brought to an All You Can Eat. My brother had his hard hat from work with him. He had the bloody thing lined with tinfoil in preparation. Himself and my Dad went and furtively filled the bloody thing up whilst I went into a corner and hoped the earth would swallow me up.

Zillah · 01-09-2010 11:40PM

I once had this little blonde English girl come into the shop I was working in in Portugal and claim that she had been kidnapped! Sure enough, her father returned a moment later and dragged her away.

Chancer! Some kids will do anything for attention.

01-09-2010 11:40PM

I work in a computer store doing the technical end but occasionally have to deal with customers. I had one in who tried to return a graphics card saying it didn't fit in his machine. Or so I thought... the box was from a card we do indeed sell, but inside the box he swapped it with a video capture card. I'd say he was banking on me taking his word for it and not checking inside.

I just told him that's not the right card and he claimed he put the wrong card in the box and would be back later. Never saw him again.

mikemac · 01-09-2010 11:59PM

eimearcmh wrote: »

Jeny id never heard of this one. Must keep an eye for it though.

Yeah, it doesn't work anymore.
Most shops have signs up about not giving refunds or exchanges on mobile phone credit and staff are told to watch out for it

But for a time, it was rampant and going on in newsagents all over Ireland

The Agogo · 02-09-2010 12:19AM

One customer got €25 petrol before but "forgot his wallet" (usual BS excuse).

I took his Driving License as collateral.

Later that night, he came up to the hatch (shopfloor was closed) and demanded his license back as he needed ID to get into the local pub.

I said: "Then pay your bill and you'll get it back".

He went on a mad rager banging on the bulletproof windows. ****ing hilarious. I love when this happens.

Corsendonk · 02-09-2010 12:37AM

There was a well know woman who use to specialise in getting refunds on electrical items she didn't buy, she travelled all over the country. Would come in to the store put the display model into her trolley find a junior member of management and argue that it was faulty and she didnt have the box or receipt. Surprisely it worked alot of times for her. She still might be about.

The other chancers are the ones that publically take and hide an item on them, then find a blind spot on the store cams to dump the item. Walk out the door and get pulled back by security, they settle for a false arrest payment out of court. Easy money for them, especially as the sum increases each time that retailer gets caught by the scammer.

Cake Man · 02-09-2010 01:00AM

Work in a supermarket. Few weeks ago, an old woman was at the salad bar putting in just a tiny bit of coleslaw into the plastic container. Proceeds to weigh it and print out the sticker and then goes back over and stuffs as much more coleslaw into the container as possible! Fcuking chancer, the old aren't immune to it either! :rolleyes::pac:

02-09-2010 01:04AM

When I'm in work at the till on my own it's unbelievable how much more often I get people looking for discounts/freebies/making complaints, compared to when other people are behind the till too. I've NEVER seen someone ask my boss for a discount, and it's not because they realise he's the boss, it's because he's a big guy. I have no problem giving people discounts when I'm not alone, but I never do it when I'm on my own because I know they're just preying on a young girl on her own in the shop. The only time that I ever have given someone a discount when on my own in the shop was because the guy was being so pushy I was close to tears and just had to get rid of him. I've no problem with people trying to get a couple quid off, but purposely doing it because they think they can bully me because I'm a girl and young and on my own is just really low.

Also it might just be my shop, but it seems to me that the majority of people who complain or want money off are people who probably aren't spending their own money, ie. well to do wives and mothers, trying to assert their "authority" on a shop assistant who should know her place. Ugh. Rant.

Biggest chancer was an angelic looking 5 year old (by the look of her) girl who put her hand in the tip jar and whose mum just stood a the till waiting to be served, not caring. When one of us told the girl the tips weren't for her she stared at us for a couple seconds still fondling the coins, dropped a couple of them, put her hand in her pockets and skipped away jingling with the sound of cash in her dress. She must have been at it for a minutes or two already before we noticed her. We were so shocked we just didn't know what to do.

Biggins · 02-09-2010 01:05AM

admiralofthefleet wrote: »

...in the years ive been working with the public i have always found that the more well to do customers are the biggest chancers

So true.

jdooley28 · 02-09-2010 05:22AM

Two men in my da's hometown were total chancers. The first lad would get a €50 euro note tear a piece of the corner and write something random on the bottom, then he'd use it to buy a pint. Then his friend would come in pay for a pint with a €5 note, and drink it quickly. He would then return to bar and say did I not give you €50 last time, I think I did because its all I had coming in with me, I remmber cause just before I left the house I got a €50 off the wife and there was a number wriitnon the back of it. Would work when it was busy.

Once had a customer swear blind he gave me a €50 for a bottle of Bud. I had just got a new float and he was the first person i served with it, was a great feeling been able to take the till and askin him could he he see his €50 note anywhere!

SouperComputer · 02-09-2010 05:46AM

Unreasonable, idiotic person: "have you heard the expression the customer is always right"
me "yes, I'm fully aware of it, however after the stunt you just tried to pull you are no longer a customer"

Lanaier · 02-09-2010 06:15AM

Das Kitty wrote: »

The worst though (which is funny now thinking back). We were over visiting my brother who was living in Munich (my brother is definitely his father's son) and going to the Deutsch Museum. We went up to the window and he asked for three tickets. One for a child under 10 (I was 14), and two disabled. He told them my brother was "mental" and that he was blind!
The worst part was that it only cost the equivalent of 80p to get in. I was mortified. Even worse they went around the museum in character forcing me to describe the exhibits to my Dad and stop my brother from licking the frigging glass!

:pac:

Sounds like an episode of Father Ted or something.

Rhamiel · 02-09-2010 07:33AM

Worked in a cafe before where I served a seemingly well to do middle aged lady lunch.. when I asked her if she'd like tea or coffee she just asked if she could have hot water which i hospitably gave her a pot of without charge. She sat in the cafe for bout 2 hours and I gave here a free refill.. it was just hot water sure. It was only when she left and I cleared her table I realized the fcuker had brought tea bags from home with her in her handbag to use instead of payin for a feckin cup of tea. The nerve of the snooty bollix :P

Das Kitty · 02-09-2010 08:11AM

Lanaier wrote: »

:pac:

Sounds like an episode of Father Ted or something.

I really should write down as many of his escapades as I can remember, there's some good material there.

Aglomerado · 02-09-2010 09:05AM

jdooley28 wrote: »

Once had a customer swear blind he gave me a €50 for a bottle of Bud. I had just got a new float and he was the first person i served with it, was a great feeling been able to take the till and askin him could he he see his €50 note anywhere!

Oh god, that happened to me except I was the Customer... I wasn't chancing my arm though, I genuinely thought I'd given €50... felt like a plonker and haven't gone in that pub since...

Dublindude69 · 02-09-2010 11:14AM

I really want to escape retail.

Irishcrx · 02-09-2010 11:32AM

Was working in Mcdonalds a few years ago and had this guy come in on a Saturday morning and hand me a 50 quid note, we had them lighting checks undeer the counter and surely enough it was fake.

Me: Sorry mate, I can't take this it's fake.
Him: Nah nah it's not buddy, I jus gotta outta the bank machine?
Me:Which one?
Him: The one accross the way, jus a min ago and all.
Me: Thats out of service I was at it before I came into work.
Him: Ahhh it musta been another one, it's not fake!
Me: It is fake.
Him: Well jus gis it back then!
Me: Can't do that mate, have to hold it until the guards come and check it.

Legged it.

JOCookie · 02-09-2010 11:48AM

I worked in Xtra Vision during college, (a lot of these seem to happen there) and a Roma woman came in and bought a small bottle of coke for E1.25 i think it was, and handed me in a E100.00 note. I only had E20.00 notes in the till as we only keep small notes in it. I handed the change back with 4 E20.00 notes, in front of me she put one of the E20.00 notes in to her other hand

Than she started roaring saying i didnt give her the right change, and she counted it out infront of me, saying she was missing E20.00 (as it was in her other hand). I was getting annoyed at this stage cos she was always in other shops around trying this and there was a queue behind her, so i just took the E20.00 out of her other hand, took the rest of the change of the counter and took the bottle of coke of her and gave her back her E100.00 and told her to get out!! felt good.

Biggest chancer customers you have dealt with?

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