O2 iPhone Customers - Get out of contract!

The Recliner · 17-06-2010 10:51AM

ando wrote: »

Ah ffs That app and those webtxts save me a good bit

That post is incorrect, they are not dropping webtext

Desktop text is a different application, usually used by business

theteal · 17-06-2010 10:53AM

BOBBY wrote: »

vodafone are loving this...

..rats off a sinking ship...

not just vodafone, i'd assume this is being watched from all angles

Lumi · 17-06-2010 10:54AM

RoverJames wrote: »

You wouldn't be of that view if two of their 1909 customer service folks were telling you you can only opt out of your contract if porting to another network. If anything they are pushing me to f off.

I'm just speaking from my own experience. Sorry to hear you're being messed around. You are entitled to be released from your contract without penalty so stand your ground and demand your rights

Our man in Havana · 17-06-2010 10:56AM

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

17-06-2010 11:00AM

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

It is a means to get off contract, who wants to be contracted these days ? I'm a self employed contractor, I could either be out of work or working abroad at the drop of a hat so I would prefer not to be under contract with 02.

quad_red · 17-06-2010 11:01AM

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

? O2 are making changes to the terms of your contract.

It is your right to cancel the contract if you do not accept these changes.

If another plan with o2 suits you better, then why change networks for the sake of it?

dubbegoode · 17-06-2010 11:04AM

So at this stage I have rang up 3 times. 1st time was a total nightmare very rude operator. 2nd & 3rd time very nice but regardless of what I say they said I have to leave the network. So I requested an unlock code and I will be dropping into vodafone getting a prepay sim for free and biding my time until Iphone 4 comes out. I can't understand O2, they are really shooting themselves in the foot.

cookie1977 · 17-06-2010 11:10AM

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

I think it's because of the fact that as they are changing the terms and conditions of your current contract they need you're agreement. If you dont agree to the terms you can be removed from contract but it doesn't force you off the network. It is then your decision to leave when ever you feel you want to or whenever you feel there's a better deal. I know it sounds strange but it is correct. If they forced you off the network that would be a penalty (which is not permitted under the act). The funny thing is that it's to do with the "small print" which normally screws the customer over but this time it's messing with the networks heads. The same applies to all the networks. I'm sure people on all networks will be looking very closely at changes to their T&C

Lumi · 17-06-2010 11:10AM

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

The very minor change they made to their pricing does not affect me in any way, shape or form but, it has allowed me to demand to be released from my existing 18 month contract. Why wouldn't I take advantage of that??? It's always better to be a free agent rather than constricted by contractual terms.

quad_red · 17-06-2010 11:11AM

dubbegoode wrote: »

So at this stage I have rang up 3 times. 1st time was a total nightmare very rude operator. 2nd & 3rd time very nice but regardless of what I say they said I have to leave the network. So I requested an unlock code and I will be dropping into vodafone getting a prepay sim for free and biding my time until Iphone 4 comes out. I can't understand O2, they are really shooting themselves in the foot.

Did you quote regulation 17? And did you say you've got friends who did the exact same thing this morning?

Once I mentioned reg 17 (and quoted it), told them I did not accept the amended terms and conditions and wanted to terminate the contract in no uncertain terms, they complied.

And had no problem with me changing to o2 clear sim.

fbradyirl · 17-06-2010 11:14AM

Jelly SMS is here to stay guys don't worry about that part!

dubbegoode · 17-06-2010 11:15AM

quad_red wrote: »

Did you quote regulation 17? And did you say you've got friends who did the exact same thing this morning?

Once I mentioned reg 17 (and quoted it), told them I did not accept the amended terms and conditions and wanted to terminate the contract in no uncertain terms, they complied.

And had no problem with me changing to o2 clear sim.

Quoted article 17, said 2 people in my office have been released but to no avail. I guess I am just not wanted.

quad_red · 17-06-2010 11:18AM

dubbegoode wrote: »

Quoted article 17, said 2 people in my office have been released but to no avail. I guess I am just not wanted.

Do you need a hug?

Seriously, keep onto it. I'd no bother and neither did a good few people on here. It's worth the hassle.

dubbegoode · 17-06-2010 11:20AM

quad_red wrote: »

Do you need a hug?

Seriously, keep onto it. I'd no bother and neither did a good few people on here. It's worth the hassle.

Okay you have inspired me to have another go, I'll ring this afternoon see how I get on.

cookie1977 · 17-06-2010 11:21AM

dubbegoode wrote: »

Okay you have inspired me to have another go, I'll ring this afternoon see how I get on.

Quote "without penalty"

jacko493 · 17-06-2010 11:28AM

Many thanks to the OP this has made my day, just rang them up and they released me from my contract with no bother at all. They did try and give me a spiel about new rates but I just told them I wasn't interested

cookie1977 · 17-06-2010 11:30AM

Do vodafone customer want some love:
http://www.vodafone.ie/terms/customernotices/?ts=1276770568754

Notice to Vodafone Pay Monthly Customers – 1st June
Vodafone Perfect Choice Access Plus
Please note this shall only apply to customers who signed up to one of out Perfect Choice Access Plus Plans prior to 25th March 2010

Due to a re-assignment of various access point names (APNs) in our Perfect Choice Access Plus plans, with effect from 1st July 2010, Clause 8 of the Terms and Conditions of Vodafone Perfect Choice Access Plus will be removed and replaced as follows:

“A Customer may use the monthly allocation of data to access Vodafone Live. Any unused allocation cannot be carried over to the next month.”
In view of the above change to these terms and conditions, please contact us within 30 days if you wish to terminate your account without penalty. See the full contractual terms.

Lumi · 17-06-2010 11:32AM

cookie1977 wrote: »

Do vodafone customer want some love:
http://www.vodafone.ie/terms/customernotices/?ts=1276770568754

Notice to Vodafone Pay Monthly Customers – 1st June
Vodafone Perfect Choice Access Plus
Please note this shall only apply to customers who signed up to one of out Perfect Choice Access Plus Plans prior to 25th March 2010

Due to a re-assignment of various access point names (APNs) in our Perfect Choice Access Plus plans, with effect from 1st July 2010, Clause 8 of the Terms and Conditions of Vodafone Perfect Choice Access Plus will be removed and replaced as follows:

“A Customer may use the monthly allocation of data to access Vodafone Live. Any unused allocation cannot be carried over to the next month.”
In view of the above change to these terms and conditions, please contact us within 30 days if you wish to terminate your account without penalty. See the full contractual terms.

Ha! Well spotted

:D

17-06-2010 11:34AM

dubbegoode wrote: »

Quoted article 17, said 2 people in my office have been released but to no avail. I guess I am just not wanted.

Same here, with 2 1909 people :rolleyes:
Also told the last one that hoe they are treating folks is appalling, releasing some and not others, waiting for one of the "team" to ring me now and discuss.

BBMcQ · 17-06-2010 11:35AM

t|nt|n wrote: »

Same here, they have been excellent.

Just means I can now get the new iphone for a new customer price and cancel my old contract

Can anyone "confirm" the difference between iPhone on upgrade and new customer iPhone price.

*obviously nobody can confirm any pricing details regarding iPhone 4.

Thanks

00sully · 17-06-2010 11:35AM

wonder why vodafone stipulate that it only affects those prior to 25th March 2010. surely it would be from any time up until the changed the terms??

this thread could double today

cookie1977 · 17-06-2010 11:43AM

Heres links to 4 networks T&C customer notifications. This affects them all:
http://www.vodafone.ie/terms/customernotices/?ts=1276770568754
http://www.three.ie/terms/customer_notification.htm
http://www.meteor.ie/terms_and_conditions/notifications/
http://www.o2online.ie/wps/wcm/connect/O2/About%20O2/Terms+and+conditions/Customer+Notification

Spread the word

TskTsk · 17-06-2010 11:44AM

jacko493 wrote: »

Many thanks to the OP this has made my day, just rang them up and they released me from my contract with no bother at all. They did try and give me a spiel about new rates but I just told them I wasn't interested

Same here, just got off the phone to them. The girl spent five minutes trying to convince me not to cancel the contract, telling me about all these wonderful offers they have, etc. Just stick to your guns and be polite. Those folks are having a ****e day.

sheehanpaul · 17-06-2010 11:53AM

cookie1977 wrote: »

Heres links to 4 networks T&C customer notifications. This affects them all:
http://www.vodafone.ie/terms/customernotices/?ts=1276770568754
http://www.three.ie/terms/customer_notification.htm
http://www.meteor.ie/terms_and_conditions/notifications/
http://www.o2online.ie/wps/wcm/connect/O2/About%20O2/Terms+and+conditions/Customer+Notification

Spread the word

Can open, worms everywhere.....

agibbons · 17-06-2010 11:57AM

just rang o2 on 1909 and got out of my contact. They said I have to port network and when I said "ok then" they agreed. I stay with o2 out of contract and on my current tarriff.:D

Great stuff and it only took 1 call,

Tony.

zoro · 17-06-2010 11:59AM

cookie1977 wrote: »

Heres links to 4 networks T&C customer notifications. This affects them all:
http://www.vodafone.ie/terms/customernotices/?ts=1276770568754
http://www.three.ie/terms/customer_notification.htm
http://www.meteor.ie/terms_and_conditions/notifications/
http://www.o2online.ie/wps/wcm/connect/O2/About%20O2/Terms+and+conditions/Customer+Notification

Spread the word

I don't see where the Meteor comes into play here - 1 is from April, and 2 from May

cookie1977 · 17-06-2010 12:00PM

zoro wrote: »

I don't see where the Meteor comes into play here - 1 is from April, and 2 from May

I mean it's worth monitoring them for if and when they do change.

zoro · 17-06-2010 12:01PM

cookie1977 wrote: »

I mean it's worth monitoring them for if and when they do change.

Then you should choose your wording more carefully

quad_red · 17-06-2010 12:02PM

agibbons wrote: »

just rang o2 on 1909 and got out of my contact. They said I have to port network and when I said "ok then" they agreed. I stay with o2 out of contract and on my current tarriff.:D

Great stuff and it only took 1 call,

Tony.

Really? They wouldn't let me stay on an Advance plan. Had to stay on a sim clear plan.

cookie1977 · 17-06-2010 12:02PM

zoro wrote: »

Then you should choose your wording more carefully

What did I say wrong. They are all affected by the same ruling.

O2 iPhone Customers - Get out of contract!

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