O2 iPhone Customers - Get out of contract!

rebelccfc

I'm after ringing 3 times and being told my contract will be cancelled no problem, but i have to leave 02.

If i wish to stay with 02 but cancel my contract, i can't. Staying with them is seen as accepting the new price plan.

Our man in Havana

They are well within their rights to kick all these people off their network.

rebelccfc

rebelccfc wrote: »

I'm after ringing 3 times and being told my contract will be cancelled no problem, but i have to leave 02.

If i wish to stay with 02 but cancel my contract, i can't. Staying with them is seen as accepting the new price plan.

Sounds like the muck they were preaching to me, perhaps the call back dudes are more likely / have the authority to act.

Haddockman

Haddockman wrote: »

They are well within their rights to kick all these people off their network.

Well within their rights perhaps but 'tis a fairly retarded stance to adopt.

quad_red

rebelccfc wrote: »

I'm after ringing 3 times and being told my contract will be cancelled no problem, but i have to leave 02.

If i wish to stay with 02 but cancel my contract, i can't. Staying with them is seen as accepting the new price plan.

Not true.

Was transferred from contract plan to clear sim o2 to o2 unlimited (with 30 days breakout). Could've transferred to pay as you go.

Dades

RoverJames wrote: »

Well within their rights perhaps but 'tis a fairly retarded stance to adopt.

Why?

They must be really pissed at all the people leaving - even more so the people who want their contracts cancelled because they aren't happy with the terms of service - yet claim they want to stay on using the same terms.

People exercising that particular get out clause should be happy to leave, no? Unless of course they're taking advantage of a loophole and don't give a damn about a 1c rise in the tariff.

OI

Sorry lads but the rules are the rules, they changed the terms and you have legal entitlement. It's absolutely fair game to cancel the contract and then do whatever the hell you want after that.

Dades

^^ Who are you talking to?

Dades

Dades wrote: »

Why?

They must be really pissed at all the people leaving - even more so the people who want their contracts cancelled because they aren't happy with the terms of service - yet claim they want to stay on using the same terms.

People exercising that particular get out clause should be happy to leave, no? Unless of course they're taking advantage of a loophole and don't give a damn about a 1c rise in the tariff.

They're pissed at people leaving and so they force everyone who wants to be out of their contract to leave too, you see some sense in that ? Seriously ? I won't say any more

snappieT

Just got through there, and all cancelled.
Was told I could stay on current plan if I wanted, or could move to Speakeasy or other network.
Remaining on current plan (out of contract) for now, but can drop to Speakeasy at any time.

Thanks OP!

snappieT

snappieT wrote: »

Just got through there, and all cancelled.
Was told I could stay on current plan if I wanted, or could move to Speakeasy or other network.
Remaining on current plan (out of contract) for now, but can drop to Speakeasy at any time.

Thanks OP!

Well done
'tis fairly annoying the variation in response from the 1909 folks.

nice1franko

My name's Frank and I'm now contract free.

I just a got a HTC desire a couple of weeks ago for 100 too.

Score.

OP, I owe ya a pint.

cookie1977

Haddockman wrote: »

They are well within their rights to kick all these people off their network.

Just as a matter of interest Haddockman how do you see it as that since the regulations state "without penalty" and any judge in any court would classify being kicked off the network as a penalty. Those exiting off contract to be honest are only exiting so they can be ready to jump ship or negotiate a better deal with the existing or alternative carrier. They (O2) were using T&C a while ago to force people to sign new 18 month contracts in order to change plans to better ones. What goes around comes around.

Dades

RoverJames wrote: »

They're pissed at people leaving and so they force everyone who wants to be out of their contract to leave too, you see some sense in that ? Seriously ? I won't say any more

I see your point now having missed it the first time.

It does reek of cutting off the nose to spite the face. They must really be pissed.

artful_dodger74

O2 and the carriers in Ireland have been sticking it to the little people for years. The contract plans are an absolute joke compared to most of the other plans in Europe for the same price.

O2 had no problem quoting my contract when I rang and asked if I was due an upgrade. Despite being only 1 month away from that upgrade there was no budging them on getting out early. Even though I offered to pay to get out of the contract a month early.

So what goes around comes around. They cant have it every way. Loophole or no loophole. Morals or no morals. They can drop dead if they want me to feel sorry for them.

jamieh

Just got the callback there, very friendly guy.

Job done seemingly. I think my upgrade is still intact, so if I want to upgrade to iPhone 4 and sign a new contract then I can.

I have a sim free 16gb iPhone 4 reserved in Belfast, so reckon I'll just go for that and hop on the Meteor bandwagon!

nice1franko

At this juncture, having been relieved of an 18 month contract that I was already regretting after less than 1 month, I feel it would be appropriate to say:

https://www.youtube.com/watch?v=KAp0RvEVD9w

Shredneck

nice1franko wrote: »

OP, I owe ya a pint.

Might just have to take you up on that

liamw

So.. what would happen if I signed up to a contract today, and went to cancel it tomorrow? Do new contracts specify the increase in cost on the 12th July?

Stainless_Steel

cookie1977 wrote: »

Just as a matter of interest Haddockman how do you see it as that since the regulations state "without penalty" and any judge in any court would classify being kicked off the network as a penalty. Those exiting off contract to be honest are only exiting so they can be ready to jump ship or negotiate a better deal with the existing or alternative carrier. They (O2) were using T&C a while ago to force people to sign new 18 month contracts in order to change plans to better ones. What goes around comes around.

I think the word penalty in the T&Cs refers to money penalty, as in they won't charge
you for opting out. Hardly a penalty if they don't want you as a customer is it?

cookie1977

Stainless_Steel wrote: »

I think the word penalty in the T&Cs refers to money penalty, as in they won't charge
you for opting out. Hardly a penalty if they don't want you as a customer is it?

But it's unclear. It doesn't state financial penalty. T&C's need to be very specific

Antiprophet

Just called them and said i wanted out of contract so i could sign up for a new contract when the iPhone 4 comes out. was told i had to port etc.. called again, said someone in my office had done it a few minutes ago and she just said, "okay thats that sorted".

Going to call back in a while and ask when my contract is up.

whiterebel

liamw wrote: »

So.. what would happen if I signed up to a contract today, and went to cancel it tomorrow? Do new contracts specify the increase in cost on the 12th July?

They will make you aware of it now, so no you won't be able to.

Our man in Havana

cookie1977 wrote: »

Just as a matter of interest Haddockman how do you see it as that since the regulations state "without penalty" and any judge in any court would classify being kicked off the network as a penalty. Those exiting off contract to be honest are only exiting so they can be ready to jump ship or negotiate a better deal with the existing or alternative carrier. They (O2) were using T&C a while ago to force people to sign new 18 month contracts in order to change plans to better ones. What goes around comes around.

You want to terminate the contract by citing a loophole fine, then o2 are within their rights not to do any further business with you.

If I was providing you a service and you wanted to terminate your contract early by use of a loophole, I would certainly not want you as a customer any longer.

quad_red

I'm thrilled to be out of the 18 month contract.

But I would've liked to had the option to remain on Advance 150 on a rolling contract.

I wasn't given the option but it seems allot of people on here were. If I called back, what are the chances of them allowing me to do it?


Probably fat chance in hell!

mayordenis

Sweet sweet freedom!!

cookie1977

Haddockman wrote: »

You want to terminate the contract by citing a loophole fine, then o2 are within their rights not to do any further business with you.

If I was providing you a service and you wanted to terminate your contract early by use of a loophole, I would certainly not want you as a customer any longer.

agree to disagree on this one. But one things for sure many people have not been forced to leave O2 despite having contracts cancelled. That would be suicidal on O2's part as they'd loose customers to other organisations.

FungiWalsh

Just off the phone with a customer service rep (who was very pleasant throughout, which is impressive considering the amount of hassle this has no doubt caused them) and I'm officially out of my contract. They haven't kicked me off the network or anything either.

Many, many thanks to the OP! I also owe you a pint.

ingen

Haddockman wrote: »

You want to terminate the contract by citing a loophole fine, then o2 are within their rights not to do any further business with you.

If I was providing you a service and you wanted to terminate your contract early by use of a loophole, I would certainly not want you as a customer any longer.

a contract works both ways!! so you want a one sided contract eh? if you ran a business like that you wouldnt have any customers

Our man in Havana

It is of course not one sided. But once the contract is terminated all bets are off as they say.

If o2 choose to retain certain customers and kick others off that is their option.

justsomebloke

cookie1977 wrote: »

any judge in any court would classify being kicked off the network as a penalty.

Why? If the contract is broken you have sustained no loss, the most you could look for is that 02 be forced to keep your existing call charge rate for the duration of your contract. If you choose to terminate the contract, then you have no contract with them and they are probably within their rights not to provide a service to you if you they don't want to

cookie1977

Joe the Santa wrote: »

Why? If the contract is broken you have sustained no loss, the most you could look for is that 02 be forced to keep your existing call charge rate for the duration of your contract. If you choose to terminate the contract, then you have no contract with them and they are probably within their rights not to provide a service to you if you they don't want to

I chose to terminate the fixed term contract but not the service. There's a difference. People are on O2 normally without contracts and there are people on O2 with contracts. They both get a service. I chose to terminate contract not service because of a change to my T&C. I'm happy to stay with the changes to my T&C as long as I'm admonished from my fixed term contract as allowed under the 2003 regulations.

OI

cookie1977 wrote: »

I chose to terminate the fixed term contract but not the service. There's a difference. People are on O2 normally without contracts and there are people on O2 with contracts. They both get a service. I chose to terminate contract not service because of a change to my T&C. I'm happy to stay with the changes to my T&C as long as I'm admonished from my fixed term contract as allowed under the 2003 regulations.

Same here

quad_red

Haddockman wrote: »

I am not your pal.

Haddockman, you seem genuinely irritated by people exercising their rights (at the admitted expense of a large company).

O2 are blatantly capable of exploiting small print and loop holes for their own benefit.

Are you an o2 shareholder or something?

dub0605

Right so I signed up about 3 weeks ago on the €60 a month tariff.....350mins, unlimited txts to any network and unlimited internet.

I also signed up to the 18 month contract.

Can I get out of this but still keep the plan im on or what way is this working??? I dont want to ring them up and not know what I am talking about and then getting screwed by them

Thanks

mayordenis

FungiWalsh wrote: »

Just off the phone with a customer service rep (who was very pleasant throughout, which is impressive considering the amount of hassle this has no doubt caused them) and I'm officially out of my contract. They haven't kicked me off the network or anything either.

Many, many thanks to the OP! I also owe you a pint.

exact same here didn't even mention leaving the network which I probably will but they just said that I am opted out and am continuing on my current plan with no contract.

Our man in Havana

quad_red wrote: »

Haddockman, you seem genuinely irritated by people exercising their rights (at the admitted expense of a large company).

O2 are blatantly capable of exploiting small print and loop holes for their own benefit.

Are you an o2 shareholder or something?

Not at all. In fact I hate their guts.

I am just stating they are within their rights to boot people off.

Personally I would take the get away from o2 card free and go to another network.

cookie1977

Haddockman wrote: »

Not at all. In fact I hate their guts.

I am just stating they are within their rights to boot people off.

Personally I would take the get away from o2 card free and go to another network.

Ah but they do offer good deals to some people

theteal

dub0605 wrote: »

Right so I signed up about 3 weeks ago on the €60 a month tariff.....350mins, unlimited txts to any network and unlimited internet.

I also signed up to the 18 month contract.

Can I get out of this but still keep the plan im on or what way is this working??? I dont want to ring them up and not know what I am talking about and then getting screwed by them

Thanks

get out of the fixed term contract? yes

stay on the plan whilst free from this contract? depends who you talk to on 1909 but the overall picture is also, yes

man i wish i signed up in the last few weeks

Lumi

dub0605 wrote: »

Right so I signed up about 3 weeks ago on the €60 a month tariff.....350mins, unlimited txts to any network and unlimited internet.

I also signed up to the 18 month contract.

Can I get out of this but still keep the plan im on or what way is this working??? I dont want to ring them up and not know what I am talking about and then getting screwed by them

Thanks

Yes, you can withdraw from your contract but remain on the network on your current plan for as long as you like. Good luck:)

cookie1977

theteal wrote: »

get out of the fixed term contract? yes

stay on the plan whilst free from this contract? depends who you talk to on 1909 but the overall picture is also, yes

man i wish i signed up in the last few weeks

I just got my upgrade 6 weeks ago. Had to sign an 18 month extension for a new phone. I'm chuffed. The grin on my face is HUGE I feel like I've just robbed a bank and gotten away with it and hung around to watch the aftermath without any consequences

steps_3314

Without wanting to read all 23 pages here people. I have read the first few pages.

So can sumone advise if this is true and anyone under contract can opt out now.

Im 11 months into an 18month plan @ 45euros a month.

I did receive a call offering me 40 a month a couple of weeks ago but decided to wait and see.

Wouldnt mind getting out of contract now really.

Dades

I just hate the bitchin' people are doing about being ousted off a network they just claimed was overcharging.

You aren't invoking section 17 because you don't like being in a contract - you're invoking it as you don't agree to the terms of O2's service.

justsomebloke

cookie1977 wrote: »

I chose to terminate the fixed term contract but not the service. There's a difference.

yes but as I said as you have no contract with them to supply you with a service they don't have to. Yes other people are allowed stay on but that is at the discretion of O2.

Can you please show me the article that stipulates they HAVE to provide you with a service once you are no longer in a contract with them. Yes it mightn't make any financial sense but that doesn't mean they can't do it

sheehanpaul

Haddockman wrote: »

You want to terminate the contract by citing a loophole fine, then o2 are within their rights not to do any further business with you.

If I was providing you a service and you wanted to terminate your contract early by use of a loophole, I would certainly not want you as a customer any longer.

It's not a loophole. It's the law.
Contract law is there to protect both parties.

Companies use it, consumers use it.

Notice of intent to breach the contract by any party, gives the other party the right to terminate the contract, without penalty.
Denial of service is a penalty.

It has worked against o2 in this case (they got away with it the last two times). The same lawy has been used against many consumers many times.

cookie1977

Joe the Santa wrote: »

yes but as I said as you have no contract with them to supply you with a service they don't have to. Yes other people are allowed they on but that is at the discretion of O2.

Can you please show me the article that stipulates they HAVE to provide you with a service once you are no longer in a contract with them. Yes it mightn't make any financial sense but that doesn't mean they can't do it

I'm sorry but I completely disagree with you. Prior to my recent contract I was out of contract for 2 years so you're telling me I was "lucky" to be allowed to stay with O2 during that time? No I dont think so. If they terminated my service because of this single issue it would be a "penalty" under the regulations.

Lumi

steps_3314 wrote: »

Without wanting to read all 23 pages here people. I have read the first few pages.

So can sumone advise if this is true and anyone under contract can opt out now.

Im 11 months into an 18month plan @ 45euros a month.

I did receive a call offering me 40 a month a couple of weeks ago but decided to wait and see.

Wouldnt mind getting out of contract now really.

Just ring 1909 and tell them you want to cancel your contract. Quote regulation 17 and point out that you have the right to cancel without penalty. You can then either stay on your current plan, change plans or port to another network, whatever's your pleasure

mayordenis

mayordenis wrote: »

exact same here didn't even mention leaving the network which I probably will but they just said that I am opted out and am continuing on my current plan with no contract.

Just got the call back, dude also apologised for the earlier confusion.

He also asked did I want to move to another price plan, no thanks says I.

steps_3314

Fionagus wrote: »

Just ring 1909 and tell them you want to cancel your contract. Quote regulation 17 and point out that you have the right to cancel without penalty. You can then either stay on your current plan, change plans or port to another network, whatever's your pleasure

Is it then possible to make the phone ready to go or not.

Im assuming not

Our man in Havana

They can make your sim prepay.