xmusic r such as pain ....

smurf32 · 17-05-2010 04:55PM #1

hahaha lol wat a way to do biz.....
i started with tryin to spend €200 on a cajon that took 2weeks for them to tell me the cant get it...so i buy 1 for 250 and they give a free bag with it ;)happy days...u will have it at your door on monday sir !!!so i take the day off work witch i dont get paid for and now that same cajon+bag just cost me €400.....:rolleyes:still no cajon.......
thanks guys
you rock

ball ox · 17-05-2010 05:09PM

I have generally had a good experience in there but last week I was a little disappointed. I went in on a Friday, around lunch time, and was probably the only punter in the place. Was looking for a balanced TRS lead and could only find guitar cables. Went upstairs to the pro audio section where the dude working there was on the phone and didn't acknowledge my presence. Went back downstairs and asked at the counter and I was directed to the basement. Went down there and the only guy around was fiddling with a mixing desk. I said hello as I passed him and he didn't even look up at me or respond. I walked around the room for a few minutes under the assumption that he may not have heard me (the room was dead silent) but was never acknowledged. I went home and ordered them online.....

This is obviously only my experience, and as I said, generally I find the service quite good and the lads know their stuff but they should maybe try and sell the stuff a little...

PaulieBoy · 17-05-2010 05:16PM

Agreed! There is not a salesperson in the place, sure there is staff, but they have no skills as salespeople.
It's pretty much like the don't care if you buy or not, and they don't go out of their way to help.

smurf32 · 17-05-2010 05:24PM

ball ox wrote: »

I have generally had a good experience in there but last week I was a little disappointed. I went in on a Friday, around lunch time, and was probably the only punter in the place. Was looking for a balanced TRS lead and could only find guitar cables. Went upstairs to the pro audio section where the dude working there was on the phone and didn't acknowledge my presence. Went back downstairs and asked at the counter and I was directed to the basement. Went down there and the only guy around was fiddling with a mixing desk. I said hello as I passed him and he didn't even look up at me or respond. I walked around the room for a few minutes under the assumption that he may not have heard me (the room was dead silent) but was never acknowledged. I went home and ordered them online.....

This is obviously only my experience, and as I said, generally I find the service quite good and the lads know their stuff but they should maybe try and sell the stuff a little...

thats the first and last time i deal with them ....
i dont have that type of cash to piss away on nothing!!!!!its a joke
now if it comes tomorow ill not b here lol sure what can i do.....
hahaha it is quite funny the way they do things but not to funny when u add up how much its just cost ya in the long run.......
€400 for a pp meinl cajon now thats a deal of a life time

ball ox · 17-05-2010 05:28PM

PaulieBoy wrote: »

Agreed! There is not a salesperson in the place, sure there is staff, but they have no skills as salespeople.
It's pretty much like the don't care if you buy or not, and they don't go out of their way to help.

Yep, there is no way you should let a customer enter your shop, especially when it is more or less completely empty, and let them leave without engaging with them on some level, even just to say "hello" or "can I help you".
You get some contrast in the US where sales are often commission based.

feylya · 17-05-2010 06:05PM

Hate going to the place. Been treated like an inconvenience in there repeatedly. My business has now gone else where

Squidgy Black · 17-05-2010 06:16PM

i've been waiting two whole weeks for my gear to arrive, and nobody's answering the bloody phone! after this, never ever again.

Drummerboy08 · 17-05-2010 06:38PM

In XMusic's defence, I have had no bad experiences with them.

I do agree that they have a staff problem - there's a few young lads employed there who only seem interested in jamming to tunes in both the guitar and drum centres.

I only deal with Ro in the drum dept, and I've never had an issue. I tried dealing with one skidmark in there one day and I ended up leaving and going back to get someone more senior.

I suppose every place will have good and bad experiences - I rarely had a good experience in MM for example.

rcaz · 17-05-2010 06:40PM

Last time I was in there was towards the end of October 2008, looking at Mexican Telecasters. I wanted a sunburst one, of which they had none, but they said they'd email me when they came in. Still waiting.... :rolleyes:

I emailed Steve O'Brien (head of the guitar department) last month asking about Seymour Duncan Jazzmaster pickups. He said he'd email me when the next Duncan delivery came in, around mid-May. So I guess mid May is around about right now, but obviously Steve couldn't estimate that accurately. I wonder if this will be another of the same types of experiences? I'll leave it till after my exams to get in touch.

Paolo_M · 17-05-2010 07:58PM

More importantly; what's a cajon?
Pardon my ignorance.

Keyzer · 17-05-2010 09:04PM

Paolo_M wrote: »

More importantly; what's a cajon?
Pardon my ignorance.

The power of typing the word cajon into google provides:

http://www.cajon-drum.com/prositeindex.cfm?userid=cajon%20drum

funkydunkey · 18-05-2010 12:01AM

i emailed the guitar dept, twice, months ago when i first heard about the Marshall Class 5, to see would they be getting any in - heard nothing. Was out there another day enquiring about a few different stompboxes, got more info from other customers than from the staff. i am in the market for a nice acoustic and wont turn my back on the place yet though. still, if i had to choose between being ignored and the american/commission/in-your-face method id take the irish/halfassed/relaxed method every time.

i think what sets aside any good music shop is the staff not being "salesmen" but just chatting to you in a relaxed and friendly way. we all like music after all! lets hope they get their sh-t together.

Rigsby · 18-05-2010 08:23AM

funkydunkey wrote: »

i emailed the guitar dept, twice, months ago when i first heard about the Marshall Class 5, to see would they be getting any in - heard nothing. Was out there another day enquiring about a few different stompboxes, got more info from other customers than from the staff. i am in the market for a nice acoustic and wont turn my back on the place yet though. still, if i had to choose between being ignored and the american/commission/in-your-face method id take the irish/halfassed/relaxed method every time.

i think what sets aside any good music shop is the staff not being "salesmen" but just chatting to you in a relaxed and friendly way. we all like music after all! lets hope they get their sh-t together.

People have been hoping that X Music would "get their sh-t together" since they opened two odd years ago. So far, no change. I think their attitude is too well ingrained to change easily, made worse by people who are prepared to endorse this attitude by going there.

You can still be a salesman and be friendly, helpful, and courteous. It's not rocket science. As for the USA method, while it's not always as you describe, even if it was, I'd prefer it over the half baked, couldn't care less ("relaxed" as you describe it) Irish method. At least with the former, you are making an educated purchase, which will almost surely be cheaper, even including the commission.

Quattroste · 18-05-2010 08:50AM

I have purchased guitars, pedals, mics, cables, samplers, stands and a cajon in Xmusic, and not once have I had an issue. I had to wait at the counter once.

I think the best attitude is to not expect much. Work it out for yourself. If it's not in stock, then don't believe ANY shop telling you when they will have it. Pay a deposit if you must, and pay and collect when the product arrives. The only person you can trust in the retail world is yourself, so shop wisely.

Paolo_M · 18-05-2010 08:56AM

Keyzer wrote: »

The power of typing the word cajon into google provides:

http://www.cajon-drum.com/prositeindex.cfm?userid=cajon%20drum

The power of google provides a short wiki article about what appears to be a box played like a drum, a pass through a mountain range in the states and links to a few sites selling cajons. That is why I asked here.

The site you have posted is useful and thank you, but it does not appear on the first two pages of a google search for cajon.

Rigsby · 18-05-2010 09:01AM

Quattroste wrote: »

I think the best attitude is to not expect much. Work it out for yourself. If it's not in stock, then don't believe ANY shop telling you when they will have it.

Dont expect too much ? If I am going in with the idea of parting with up to 2000 grand for a guitar, I think I am entitled to expect alot.

If a shop tells you they will order it, and it does not come in within the time they estimate, then a phone call to the customer advising him of this, is not only good customer service, it is just common sense. As I said earlier, it is not rocket science.

Orando Broom · 18-05-2010 09:21AM

funkydunkey wrote: »

i emailed the guitar dept, twice, months ago when i first heard about the Marshall Class 5, to see would they be getting any in - heard nothing. Was out there another day enquiring about a few different stompboxes, got more info from other customers than from the staff. i am in the market for a nice acoustic and wont turn my back on the place yet though. still, if i had to choose between being ignored and the american/commission/in-your-face method id take the irish/halfassed/relaxed method every time.

i think what sets aside any good music shop is the staff not being "salesmen" but just chatting to you in a relaxed and friendly way. we all like music after all! lets hope they get their sh-t together.

Have you dealt with american retailers face to face? Where when?

I am calling shennanigans on this post. That in your face sales technique is not found in specialised shops like guitar shops. Hell even in clothes shops it's not in your face. You watch too much telly Funkd. Read a book.

nicknackgtb · 18-05-2010 10:29AM

Rigsby wrote: »

Dont expect too much ? If I am going in with the idea of parting with up to 2000 grand for a guitar, I think I am entitled to expect alot.

If a shop tells you they will order it, and it does not come in within the time they estimate, then a phone call to the customer advising him of this, is not only good customer service, it is just common sense. As I said earlier, it is not rocket science.

Do you know how many things need to get ordered for people, not just in music, but say ex. cars?? the customer needs to ring up as they are the one that remembers first. after this first call is made, subsequent replies im sure will be made by the retailer outlining exactly what is going on.

If your in your own line of work, and forget something for someone, a simple courteous reminder will not do any damage in the slightest.

Rigsby · 18-05-2010 12:31PM

nicknackgtb wrote: »

after this first call is made, subsequent replies im sure will be made by the retailer outlining exactly what is going on.

I would n't hold my breath on that !

Orando Broom · 18-05-2010 12:47PM

nicknackgtb wrote: »

Do you know how , not just in music, but say ex. cars?? the customer needs to ring up as they are the one that remembers first. after this first call is made, subsequent replies im sure will be made by the retailer outlining exactly what is going on.

If your in your own line of work, and forget something for someone, a simple courteous reminder will not do any damage in the slightest.

Please tell me you don't work in a shop? Did you ever conisder that these 'many things need to get ordered for people' is the central part of your duty as a retailer. If you can't do this in business then your business won't be long open. It is your absolute duty to ensure the customer is looked after to the nth degree.

It is why retailers have email, websites, phones etc. to ensure their customers are treated as a PRIORITY. It displays a terrible business acumen to tell someone you will call and you don't call. It is in any sphere of life plain rude. You don't need to be Steve Vai to pick up a phone and dial a number!

All the customer needs to do is pay for the product or service. It should not cost him time or money to ensure some half-a-brain has actually done what he is paid to do.

Jesus, if this is an actual example of what shop assistants think their job is then someone on here who needs a change of career should open a shop, train their assistants properly and I can guarantee you you would close most if not all the other shops in Dublin.

Welease · 19-05-2010 10:21AM

nicknackgtb wrote: »

Do you know how many things need to get ordered for people, not just in music, but say ex. cars?? the customer needs to ring up as they are the one that remembers first. after this first call is made, subsequent replies im sure will be made by the retailer outlining exactly what is going on.

If your in your own line of work, and forget something for someone, a simple courteous reminder will not do any damage in the slightest.

No... customer goes elsewhere to someone who does want their business..
(if you can't be bothered to make a sale, then I don't want to have to deal with you when I have a problem)

I seriously hope you don't work in retail.. because that exact attitude is precisely why people would rather shop with foreign retailers.

judas101 · 19-05-2010 10:29AM

Rigsby wrote: »

If I am going in with the idea of parting with up to 2000 grand for a guitar, I think I am entitled to expect alot.

:eek: That'd be some guitar!

Rigsby · 19-05-2010 11:13AM

judas101 wrote: »

:eek: That'd be some guitar!

I did say UP to 2000 euro !!

That safely covers anything from 200 on.

Welease · 19-05-2010 11:15AM

Rigsby wrote: »

I did say UP to 2000 euro !!

That safely covers anything from 200 on.

I think it was the 2000 grand as in 2,000,000

Rigsby · 19-05-2010 11:15AM

Welease wrote: »

that exact attitude is precisely why people would rather shop with foreign retailers.

Exactly... could 'nt agree more !!

Rigsby · 19-05-2010 11:17AM

Welease wrote: »

I think it was the 2000 grand as in 2,000,000

Yeah you are right, I see my mistake now

That would be some guitar alright !!!

Futureadvocate · 19-05-2010 11:42AM

ball ox wrote: »

Went upstairs to the pro audio section where the dude working there was on the phone and didn't acknowledge my presence.

I think i know the guy you are talking about.He's an absolute f ucking amateur.They really need to kick his arse out of the place.

The guys in the guitar department are cool.Particularly the guys who worked in Musician.

Bod1 · 19-05-2010 11:46AM

I left a guitar in with them several weeks ago for a set up, after two weeks of ringing they said it was being done. I was told that a full set was done and charged 40 quid. The guitar hadn't been touched, same strings and in exactly the same condition.

Never again

BSOM · 19-05-2010 12:11PM

I know a fair few of the lads in there and I can honestly say i have the utmost respect for them.

In terms of customer sevice, i know from my own place that I always try and acknoledge everyone who comes in. Sometimes im on the phone or dealing with someone (Im normally the only one in the shop as the others work in the lessons or in the office) sometimes I dont get to say hi to the person coming in and i honestly feel terrible because I dont want to come across as rude.

Im not making excuses for the guys but sometimes we make mistakes as retailers. For arguments sake say 5% of the people who come into me arent happy with whats been done (im not saying its 5% just making a point) so that 5% works out as say 10 people. Well when your X and dealing with 1000 people then the unhappy section is then 50 people so it might look like more people are upset with them when its all just down to the numbers of people they deal with.

Just putting it out there, im not defending them or saying they are bad just playing Devils Advocate.

Also re: Stock arriving in. Sometimes Ive been left waiting 2 months for a guitar after being told it would be there in a week. In that case i lent the customer another guitar from the shop and waited till the new one arrived.

J

Quattroste · 19-05-2010 03:44PM

Rigsby wrote: »

Dont expect too much ? If I am going in with the idea of parting with up to 2000 grand for a guitar, I think I am entitled to expect alot.

If a shop tells you they will order it, and it does not come in within the time they estimate, then a phone call to the customer advising him of this, is not only good customer service, it is just common sense. As I said earlier, it is not rocket science.

You're entitled to expect whatever you want.

My point was that I don't expect much, and I personally ensure that I have all angles covered so I am not let down by someone else. There is a big difference between what should happen and what generally does happen.

I agree that a phone call is common sense and if I ran that business I would ensure that this did happen. I don't expect it, and if or when it does happen, my buying experience is improved.

Rigsby · 19-05-2010 06:31PM

Quattroste wrote: »

You're entitled to expect whatever you want.

My point was that I don't expect much, and I personally ensure that I have all angles covered so I am not let down by someone else. There is a big difference between what should happen and what generally does happen.

I agree that a phone call is common sense and if I ran that business I would ensure that this did happen. I don't expect it, and if or when it does happen, my buying experience is improved.

I can see your point, but dont entirely agree. My point is, not only should we expect a lot if we are spending our hard earned money, we should down right demand it. It is precisely this attitude of people being too easy going and accepting inferior service, that gives the likes of X Music no reason to change their attitude.

You are right, there is a difference between what should and does happen. I'm sure if people voted with their wallets and boycotted inferior service shops, things would improve.

xmusic r such as pain ....

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