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Imagine launch Midband Ripwave Replacement - WiMAX

1…3132343637…53

Comments

  • #992
    smelly sock
    Closed Accounts Posts: 6,820 ✭✭✭smelly sock


    I mailed them with my problems and they asked me to download a linux distro and take scrennshots of the speed. I hardly able to load pages during the evening so this is going to be painful.


  • #993
    thebman
    Closed Accounts Posts: 10,007 ✭✭✭✭thebman


    I was having random ping spikes all over last night with packet loss and google searches were bringing me to google.nl with accessability mode enabled as I had an onscreen keyboard.

    All I know is that ain't right :P


  • #994
    smelly sock
    Closed Accounts Posts: 6,820 ✭✭✭smelly sock


    I'm going to bite the bullet and change to eircom.


  • #995
    Darksaga87
    Registered Users, Registered Users 2 Posts: 2,990 ✭✭✭Darksaga87


    smelly sock wrote: »
    I'm going to bite the bullet and change to eircom.

    Welcome to the club.


  • #996
    gary the great
    Closed Accounts Posts: 2,664 ✭✭✭gary the great


    i live in James st area of Dublin 8. would this be awful ye?


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  • #997
    Maldini2706
    Registered Users, Registered Users 2 Posts: 375 ✭✭Maldini2706


    I've had about enough of their ****ty service, I signed an 18 month contract about 2 months back though. Is there any chance of me getting rid of them or am I screwed?


  • #998
    fcrossen
    Registered Users, Registered Users 2 Posts: 241 ✭✭fcrossen


    MrGarak wrote: »
    Can anyone confirm though that you can't have access to all your settings on this Motorola router/hub such as the NAT as you would with others on DSL lines? Heard this mentioned.

    Correct you get access to NO settings other than Wi-Fi on/off, SSID and Wi-Fi channel.


  • #999
    fcrossen
    Registered Users, Registered Users 2 Posts: 241 ✭✭fcrossen


    Here is the review:

    - http://www.seeit.org/2010/05/11/imagine-wi-max-initial-review/

    Conclusion: OK for casual home use, but the lack of access to any of the settings (other than Wi-Fi on/off, Wi-Fi SSID and channel) makes it useless for business or non-trivial use.

    No real idea of long term performance yet. I'm in Dublin 7 and get a strong signal. Initial impressions are good, but the ping times are towards the 100ms mark.


  • #1000
    bittihuduga
    Registered Users, Registered Users 2 Posts: 1,950 ✭✭✭bittihuduga


    i got acces into router too but view only screens in most cases.
    could not enter my voip details
    did not get access to phone features too.

    did any got into their wimax portal online?
    can you access your account info online?


  • #1001
    Simply Red
    Registered Users, Registered Users 2 Posts: 1,293 ✭✭✭Simply Red


    Canceled today and am changing to UPC, sick of the rubbish speeds during peak hours and it dropping off
    16637182.png


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  • #1002
    bittihuduga
    Registered Users, Registered Users 2 Posts: 1,950 ✭✭✭bittihuduga


    Simply Red wrote: »
    Canceled today and am changing to UPC, sick of the rubbish speeds during peak hours and it dropping off
    16637182.png

    how did you get rid off them?
    was it easy?
    its a one year contract


  • #1003
    Simply Red
    Registered Users, Registered Users 2 Posts: 1,293 ✭✭✭Simply Red


    bittihuduga wrote: »
    how did you get rid off them?
    was it easy?
    its a one year contract
    We have a fax machine here in the house that is used for business, which needs a phone line. We made sure before ordering the wimax that it would allow us to use the fax which they told us it would, just run a phone line from the router to the fax.
    But of course we've had problems with it since, it works intermittently and is just not reliable enough, that together with the crap speeds was more than enough to cancel. We contacted them numerous times and gave them every opportunity to sort it, the best advice they could offer was to buy a new fax machine.
    We're refusing to pay any cancellation fee for a service that didn't do as we were told it would.


  • #1004
    MrVestek
    Registered Users, Registered Users 2 Posts: 9,295 ✭✭✭MrVestek


    VOIP isn't suitable for fax without a specific voice codec so unless they're using the T.30 protocol for their VOIP network then you were lied to.


  • #1005
    [Deleted User]
    Posts: 1,529 ✭✭✭ [Deleted User]


    looks like the next generation of broadband is really failing to perform :(


  • #1006
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    this will give you a laugh

    http://www.prnewswire.com/news-releases/4g-wimax-the-solution-to-irelands-broadband-crisis-93429909.html


  • #1007
    smelly sock
    Closed Accounts Posts: 6,820 ✭✭✭smelly sock


    Maldini2706 wrote: »
    I've had about enough of their ****ty service, I signed an 18 month contract about 2 months back though. Is there any chance of me getting rid of them or am I screwed?


    18 month contract? How the hell did they manage to get you into that? I'd say you may have to pay the 100 euro cancellation fee.


  • #1008
    smelly sock
    Closed Accounts Posts: 6,820 ✭✭✭smelly sock


    gary the great wrote: »
    i live in James st area of Dublin 8. would this be awful ye?


    Look back at the posts reagarding this product. Don't touch it with a barge Pole. If they don't stop false advertising their going to do business for around a year until everyone who has it decides not to renew the contract.


  • #1009
    smelly sock
    Closed Accounts Posts: 6,820 ✭✭✭smelly sock


    I sent Imagine a mail telling them about the issues I was having at peak times. They have sent me back the following below. Am I obliged to troubleshoot the issue for them in this way or should I tell them to do it themselves as it's a problem with their service. I have tried doing this at 6 and 7 in the evening but the speeds have been painfully slow that I can barely avvess the site. If they are providing a dial up service at peak times is this a case to cancel without termination?








    In order to check your connection we would like you to do some tests and send the results back to us. Here are the instructions we need you to follow.

    1. Turn off or close DOWNLOADS or E-MAIL or any other program that is connected to the internet. Make sure you are connect directly to the CPE for these tests (if possible).

    2. DOWNLOAD SPEEED TEST
    Go to the website http://ie.releases.ubuntu.com/intrepid/ubuntu-8.10-desktop-i386.iso
    If you use Internet Explorer: Click "Save". Click "Save" again. There will be a window showing the download speed.
    If you use Firefox: Click "Save to Disk". There will be a window showing the download speed.

    Wait for one minute, then take a screen-shot of the download window. (A screen-shot is a picture of your computer-screen. Instructions are just below.)
    Save it as download.jpg

    HOW TO TAKE A SCREEN-SHOT:

    1. Click on the window you want to take the picture of.
    2. On your keyboard, press Ctrl and Alt and Print Screen all together at the same time.
    3. Open Microsoft Paint and press Ctrl and V together at the same time.
    4. Save the picture as a .jpg (Click File, Click Save As, in the box write a name ending in .jpg)

    YOU WILL NEED TO TAKE THREE SCREEN SHOTS (download, ping, traceroute) AND ATTACH THE PICTURES TO YOUR REPLY TO THIS E-MAIL.

    3. PING TEST
    Click Start, then Run.
    Type CMD. Click OK.
    If you are using Windows 98 click Start, then Run.
    Type Command, then click OK
    If you are using Windows Vista click the windows Icon, then click All Programs, then click Accessories, then click "Command Prompt" THIS WILL OPEN A BLACK WINDOW. (Command prompt)
    In this window, type: Ping -n 100 www.google.ie. Hit the ENTER key.
    Lines of text will appear on the screen. When it is finished, a new message will appear at the bottom showing the Ping statistics.
    Take another screen-shot showing this message.
    Save it as ping.jpg

    4. TRACEROUTE
    Type tracert www.google.com into the black command prompt window.
    When it says "Trace complete" take another screen-shot and save it as traceroute.jpg

    5. Reply to this e-mail and attach all the pictures you have saved.


  • #1010
    Darksaga87
    Registered Users, Registered Users 2 Posts: 2,990 ✭✭✭Darksaga87


    I would in my ****e mate, sure near impossible to download anything.


    Cancel due to technical fault, the product is not performing as you expected it to.


  • #1011
    fcrossen
    Registered Users, Registered Users 2 Posts: 241 ✭✭fcrossen


    Maldini2706 wrote: »
    I've had about enough of their ****ty service, I signed an 18 month contract about 2 months back though. Is there any chance of me getting rid of them or am I screwed?
    Regardless of the contract you signed, you still have statutory rights under the Sale of Goods and Supply of Services Act, 1980.

    Basically if the product does not work as advertised or if the product is not of merchantable quality you have the right to a refund or repair/replacement - at your discretion.

    See - http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland

    They will probably tell you to shag off, but slap in a District Small Claims Court claim on them and watch them react!

    http://www.citizensinformation.ie/categories/justice/courts-system/small_claims_court

    I am getting increasingly pissed off with this too - my service is OK, but I can't access any of the control panel items in the Wi-Max modem, so I can't set up my LAN the way I want to.

    A good few years ago I took Microsoft to the Small Claims Court when I got pissed off with their dicking around over a support issue - the matter was settled the next day. I didn't even get my day out in court (which I was rather looking forward to!)


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  • #1012
    thewintermute
    Registered Users, Registered Users 2 Posts: 352 ✭✭thewintermute


    I cancelled about two weeks ago and a nice man there, Paul Daly assured me that I would not be charged for anything whatsoever as it had never performed as described.
    Mr. Daly even sent out confirmation of this in writing.

    I got a bill today for €196.

    Suprised? Well no, not really. The level of service from these people is so bad it's painful.
    I rang the company but Mr. Daly was not available to speak to me, I was directed to accounts who told me I owed €30.
    Suprised? No not really,
    Mt Daly had applied a credit note for eveything I allegedly owed but had failed to close my account, so I was being charged for this month.
    I politely explained the similarities between Imagine Broadband and Pelicans to the nice accounts girl. (The ability of both to insert theirs bills in their rectums).
    I still have their equipment taking up space in my house, which I believe I should begin charging storage on. Or donate to a charity shop on their behalf.

    I can't recommend a better Broadband service to anybody, but I'm glad I hadn't disconnected my Eircom line. It's pricey but it works.


  • #1013
    thewintermute
    Registered Users, Registered Users 2 Posts: 352 ✭✭thewintermute


    I do recommend posting to their wall on facebook if you have issues with them, at least it's a warning to others.

    I figure a daily update on their service is resonable.
    I emailed every day and kept at the facebook page until I got a phone call.


  • #1014
    Maldini2706
    Registered Users, Registered Users 2 Posts: 375 ✭✭Maldini2706


    smelly sock wrote: »
    18 month contract? How the hell did they manage to get you into that? I'd say you may have to pay the 100 euro cancellation fee.

    Now that you mention it, maybe it was 12 months. I just assumed 18 because my last contract was 18 months
    smelly sock wrote: »
    I sent Imagine a mail telling them about the issues I was having at peak times. They have sent me back the following below. Am I obliged to troubleshoot the issue for them in this way or should I tell them to do it themselves as it's a problem with their service. I have tried doing this at 6 and 7 in the evening but the speeds have been painfully slow that I can barely avvess the site. If they are providing a dial up service at peak times is this a case to cancel without termination?








    In order to check your connection we would like you to do some tests and send the results back to us. Here are the instructions we need you to follow.

    1. Turn off or close DOWNLOADS or E-MAIL or any other program that is connected to the internet. Make sure you are connect directly to the CPE for these tests (if possible).

    2. DOWNLOAD SPEEED TEST
    Go to the website http://ie.releases.ubuntu.com/intrepid/ubuntu-8.10-desktop-i386.iso
    If you use Internet Explorer: Click "Save". Click "Save" again. There will be a window showing the download speed.
    If you use Firefox: Click "Save to Disk". There will be a window showing the download speed.

    Wait for one minute, then take a screen-shot of the download window. (A screen-shot is a picture of your computer-screen. Instructions are just below.)
    Save it as download.jpg

    HOW TO TAKE A SCREEN-SHOT:

    1. Click on the window you want to take the picture of.
    2. On your keyboard, press Ctrl and Alt and Print Screen all together at the same time.
    3. Open Microsoft Paint and press Ctrl and V together at the same time.
    4. Save the picture as a .jpg (Click File, Click Save As, in the box write a name ending in .jpg)

    YOU WILL NEED TO TAKE THREE SCREEN SHOTS (download, ping, traceroute) AND ATTACH THE PICTURES TO YOUR REPLY TO THIS E-MAIL.

    3. PING TEST
    Click Start, then Run.
    Type CMD. Click OK.
    If you are using Windows 98 click Start, then Run.
    Type Command, then click OK
    If you are using Windows Vista click the windows Icon, then click All Programs, then click Accessories, then click "Command Prompt" THIS WILL OPEN A BLACK WINDOW. (Command prompt)
    In this window, type: Ping -n 100 www.google.ie. Hit the ENTER key.
    Lines of text will appear on the screen. When it is finished, a new message will appear at the bottom showing the Ping statistics.
    Take another screen-shot showing this message.
    Save it as ping.jpg

    4. TRACEROUTE
    Type tracert www.google.com into the black command prompt window.
    When it says "Trace complete" take another screen-shot and save it as traceroute.jpg

    5. Reply to this e-mail and attach all the pictures you have saved.

    I did all that about 4 weeks back and nobody got back in touch with me. I've rung at least 5 times trying to get this solved (would be more but my work hours don't suit their opening hours) It's hit and miss depending on which rep you get, some are good but most I've gotten were hopeless.


  • #1015
    emergingwriter
    Registered Users, Registered Users 2 Posts: 43 ✭emergingwriter


    I really want to like Imagine Wimax but they have a lot more to do to provide any kind of customer service. Their website says they "will strive to answer your call in less than 60 seconds"

    and then I was on hold waiting to talk to a person for 25 minutes, listening to the most excruciatingly annoying recorded ads.

    Bad, really bad service

    So my pand line was switched from Eircom to Imagine today. First I had to turn the router off and on again to get its head together. Then I had to call to get imagine to do something to get our old number to work.

    i connected a phone to the router and that worked fine. It made some funny noises for a while but eventually the dial tone came.

    Then I connected a phone line from the router to a phone junction to connect to the internal wiring in the house, which is what the installer told me to do when my phone line switched over. It doesn't work. I can't use any phone in my house other than the one connected the the router. He mislead me. What's the point in having free phone calls when there's only one phone in the house?

    Imagine were no help at all.


  • #1016
    Cryos
    Registered Users, Registered Users 2 Posts: 816 ✭✭✭Cryos


    fcrossen wrote: »
    Regardless of the contract you signed, you still have statutory rights under the Sale of Goods and Supply of Services Act, 1980.

    Basically if the product does not work as advertised or if the product is not of merchantable quality you have the right to a refund or repair/replacement - at your discretion.

    See - http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland

    They will probably tell you to shag off, but slap in a District Small Claims Court claim on them and watch them react!

    http://www.citizensinformation.ie/categories/justice/courts-system/small_claims_court

    I am getting increasingly pissed off with this too - my service is OK, but I can't access any of the control panel items in the Wi-Max modem, so I can't set up my LAN the way I want to.

    A good few years ago I took Microsoft to the Small Claims Court when I got pissed off with their dicking around over a support issue - the matter was settled the next day. I didn't even get my day out in court (which I was rather looking forward to!)

    You probably wouldnt get very far. Speeds are "upto" so as long as your getting at least 1byte (yes a byte) transmited over the technology (4g or 3.5g??) then technically they are providing a service.


  • #1017
    cormie
    Registered Users, Registered Users 2 Posts: 20,859 ✭✭✭✭cormie


    Hi folks, has anyone else had this happen to them and what was the outcome? :(


  • #1018
    Salvation
    Closed Accounts Posts: 299 ✭✭Salvation


    814185292.png

    This is my result after installation although at first it was a bit slow

    16851277.png

    Although the Ping is not great. Location Dundalk.

    Does anyone know the password to access the MOTOwi4 Canopy they supply ?


  • #1019
    smelly sock
    Closed Accounts Posts: 6,820 ✭✭✭smelly sock


    Salvation wrote: »
    814185292.png

    This is my result after installation although at first it was a bit slow

    16851277.png

    Although the Ping is not great. Location Dundalk.

    Does anyone know the password to access the MOTOwi4 Canopy they supply ?


    CANCEL CANCEL CANCEL.....It won't last. I bet you can download into torrents aswell?

    They will throttle you once the cooling off period is up. Cancel before cooling off period is finished.


  • #1020
    Maldini2706
    Registered Users, Registered Users 2 Posts: 375 ✭✭Maldini2706


    How long is the cooling off period?


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  • #1021
    thebman
    Closed Accounts Posts: 10,007 ✭✭✭✭thebman


    last night my pings spiked like every 30 seconds like clockwork to 500ms.


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