Anyone else think Ryanair right not to pay board and keep for stranded passengers?

rossie1977 wrote: »

did they?? well i have been stuck twice in airports before due to fog (once with ryanair) and flights cancelled and all i got was my flight rebooked to the next day, accommodation and food i had to pay for, i got nothing from the airlines (and yes we asked)

the problem is what if you say you paid 5 euro for your flight to malaga and then you stay in the ritz or some stupidly expensive hotel, do you expect ryanair or whoever to pay for that?? where do you draw the line, would passengers all be happy if ryanair or whoever put everyone up in a 48 bunk bed dorm room in some ymca

No I don't expect them for you to stay in the Ritz, its up to the airline to accommodate you in their choice of hotel. If the airlne isn't up to speed with that then thats their fault not yours.

Regarding your cancelled flights. You obviously didn't know your rights and the info you where given was bull****.. That, again, is your fault !

When you arrive at check in and your bag is 1kg overweight. Whos fault is that ? Who has to pay the extra ?

The airlines ( esp. Ryanair ) love to "catch" you with small print regulations, so, just because now the shoe is on the other foot they think they can turn around to the ordinary passenger and say, f you, we're not paying ?

I DON'T THINK SO !

Also, when this whole thing started Ryanair put a link to the EU regulation of Duty of Care on THEIR website explaining the rights each stranded person abroad has. Now they want to go back on that ?

I can't see any reason why Ryanair or any other ariline for that matter should have to pay for the accomodation and food for stranded passengers. It's for reason's totally out of there hands. Refund the cost of the flight or rearange an alternative should be their only responsibility. Even the insurance companies aren't paying out, claiming its an act of good.

It's just typical of people looking for the handouts and freebies. I no its not an ideal situation and has caused huge difficulties due different personal circumstances. But seriously thats life. Build a bridge.

Papa_Lazarou wrote: »

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I think you'll find that Ryanair were just going to break even this year sorry but they weren't going to have any huge profits this year. Yes refund them the flights but usually when passangers are stranded the airline will find accomodation for them,but in this siuation people found their own which means prices are gonna vary hugely with some people paying for very expensive rooms.

Will Ryanair paying this compensation put them out of business ?

No, so they should pay !

Biggins wrote: »

Its a tough situation.
In most cases, delays or cancellations are caused by the airlines themselves by their own actions (or lack of them).
If one was to weight up those incidents versus the ones caused by "acts of god", I suspect the numbers of one will far outweigh the other.
Keeping this in mind then, if you run a business that has the EU laws backing you to operate and gives you legal protection to do so fairly (amid competition for example), you must also accept some of its other laws that the EU has brought in.
Its a two faced coin (or double edged sword) so to speak.

I can understand the much smaller flight companies finding themselves in difficulty over something they couldn't have predicted.
They are in a tough situation.
As for Ryanair that often uses the law to its own gain and maximise profits ahead of others and sometimes at passengers expense/inconvenience - they must accept once again the laws they don't like as well as the ones they do.

If they don't like that present situation, they should change business.

the eu is the sum of its countries

they make the laws

it is also eu organisations that are forcing these companies to cease operation therefore inconveniencing their customers. is it fair for the eu to say we know we are the first link in the chain(after the volcano) causing all you guys to be stuck on the ground but we are still going to make you pay for it.


its like the goverment closing all roads and public transport but firing any public servant who cant make it to work

Saganist wrote: »

Will Ryanair paying this compensation put them out of business ?

No, so they should pay !

Think beyond Ryanair. What about all the airlines that are losing money? It's been estimated that this whole incident has cost airlines $1.7 billion. And you can't say that airlines in general are highly profitable.

The law is the law.
It may hurt ryanair, but they should take the bad with the good.
I am sure they and the other airlines all had their say when this law was been drafted.
What will pobably happen here is if you accept the cost of the flight as compensation, you will have given up your right to any further claim. The more people that accept the cost of the flight the more Ryanair saves.

rossie1977 wrote: »

show me this law

hotel of their choice :eek: that could be a cowshed or a hostel or some motel in the middle of a ghetto, aer lingus used to do hotel/packages to new york (dont know if they still do) one of their hotels of choice was the freaking carter the worst hotel in manhattan

http://www.ryanair.com/doc/faqs/EU261_EN.pdf

Duty of Care. Its on their website and all the stranded passengers abroad read this.

What would you think after reading this ?

3. RIGHT TO CARE
If you are involuntarily denied boarding or if your flight is cancelled or delayed by more than 2 hours, we will offer you, free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft
b) two telephone calls, telex or fax messages or e-mails;
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
If your flight is delayed as specified under ‘Flight Delays’ above or your elect to be re-routed to your final destination at the earliest opportunity as a result of a flight cancellation, we will offer you items (a) and (b) above. If the new time of departure is reasonably expected as a result of the delay or your being re-routed following a cancellation to at least the day after the original time of departure, we will also offer you items (c) and (d) above. Where it is not feasible for Ryanair to arrange the care set out above, Ryanair will reimburse you for reasonable receipted expenses upon application to: Ryanair Compensation Department, Dublin Airport, Co. Dublin, Ireland.

no1beemerfan wrote: »

You can avoid the charges with ryanair if you want to. And when did they start charging €60 to check in a bag???

Return flight cost me 60Eur to check in one bag !

RoadKillTs wrote: »

Estimated profit of 330 million actually. Doing quite well.

As for the OP's question no I don't think its fair but them are the rules and Ryanair are well aware of them.

Exactly and if they wanted to reduce the cost they could of contacted every passenger and informed them of their accommodation that they where going to provide. They haven't done that..

They informed their passengers of their rights and now a week later are giving them the two fingers and saying all they will get is the cost of the flight which is total bull**** !!

All week long every news agency and website where saying, keep receipts, its your right to be reimbursed...

They should take the hit. They can afford it as pointed out in a previous post.

Its the smaller airlines that I have some sympathy for. Ryanair ??.. NONE WHATSOEVER !!

rossie1977 wrote: »

yes when the airlines themselves are at fault for said delay, however in this case all the airlines were ready to go but the airport(s) is/are shut, thus surely absolving the airlines from any fault

I think this is the core issue here.
It's the airports and aviation authorities that closed the skies..Ryanair will get away with this as I believe they should anyway. Ryanair are a cheap and cheerful airline. You get what you pay for and I use them for that reason.
People really forget how expensive it was to fly years ago..

Saganist wrote: »

http://www.ryanair.com/doc/faqs/EU261_EN.pdf

Duty of Care. Its on their website and all the stranded passengers abroad read this.

What would you think after reading this ?

3. RIGHT TO CARE
If you are involuntarily denied boarding or if your flight is cancelled or delayed by more than 2 hours, we will offer you, free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft
b) two telephone calls, telex or fax messages or e-mails;
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
If your flight is delayed as specified under ‘Flight Delays’ above or your elect to be re-routed to your final destination at the earliest opportunity as a result of a flight cancellation, we will offer you items (a) and (b) above. If the new time of departure is reasonably expected as a result of the delay or your being re-routed following a cancellation to at least the day after the original time of departure, we will also offer you items (c) and (d) above. Where it is not feasible for Ryanair to arrange the care set out above, Ryanair will reimburse you for reasonable receipted expenses upon application to: Ryanair Compensation Department, Dublin Airport, Co. Dublin, Ireland.

Just wondering here now, what would happen if you were going on holiday for a week to Spain from Dublin and your flight couldn't take off. Would Ryanair have to give you food vouchers and accommodation to stay around Dublin even though you live there??

BTW I'm not going to Spain or anywhere just wondering what would happen in this circumstance.

rossie1977 wrote: »

yes when the airlines themselves are at fault for said delay, however in this case all the airlines were ready to go but the airport(s) is/are shut, thus surely absolving the airlines from any fault

Its about Duty of Care. It has nothing to do with it being the airlines fault or not.

If your flight is cancelled then they HAVE to provide you with accommodation. If they fail to do that, which they have done all over Europe then they must reimburse you for accommodation you sought yourself !