Anyone else think Ryanair right not to pay board and keep for stranded passengers?

no1beemerfan · 21-04-2010 02:43PM #1

As the title says does anyone agree? I for one do.

How would you like to be in business and when something totally out of your control means people are stranded and your business has to pay for their hotel/b&b and food? I think its crazy!!

the drifter · 21-04-2010 02:45PM

they should refund the cost of the canceled flights that is all....

i really hate the ryanair bashers....mr o leary might be a miserable excuse for a human being in some peoples opinions....but hes a dam good business man

SV · 21-04-2010 02:45PM

no1beemerfan wrote: »

As the title says does anyone agree? I for one do.

How would you like to be in business and when something totally out of your control means people are stranded and your business has to pay for their hotel/b&b and food? I think its crazy!!

Of course they're right.

It's unfortunate that this happened but it isn't any Airlines fault and they shouldn't have to be the ones to take the hit because of it.
Neither should the passengers mind but it's the fairest way..

unless they plan on going all Billy Connolly on it and suing God.

falan · 21-04-2010 02:46PM

No

Michael O Leary, Is that you?

ella_enchanted · 21-04-2010 02:47PM

I can see both sides of it.
Id hate to be stuck somewhere, running out of money and starting to panic about where to sleep with no help from the people that have left me stranded.
But also, I would hate to be the company trying to pay for all those who are stranded as there would be some people who would take it for all it was worth.

They could however, try and help in other ways.
Helping people find other ways of getting home if at all possible.

Joey the lips · 21-04-2010 02:47PM

No

how ya michael.... still got the taxi

Sykk · 21-04-2010 02:47PM

People should just be refunded their flights. That's it.

MaybeLogic · 21-04-2010 02:48PM

I've been stranded since in Spain since last week.
Although I didn't fly with Ryanair, I do remember on booking my flight the travel agent asking me if I wanted to buy something called holiday insurance, to which I politely declined.
Not the airlines fault.

no1beemerfan · 21-04-2010 02:50PM

falan wrote: »

Michael O Leary, Is that you?

Wish it was!!

AnonoBoy · 21-04-2010 02:52PM

Yeah, surely people have holiday insurance, right?

Does that cover this sort of volcanic shenanigans?

MaybeLogic · 21-04-2010 02:53PM

AnonoBoy wrote: »

Yeah, surely people have holiday insurance, right?

Does that cover this sort of volcanic shenanigans?

'Acts of the Gods' not covered.

coconut5 · 21-04-2010 02:55PM

Wasn't someone saying that some travel insurers are refusing to cover the cost of the extra nights in hotels and food and stuff, because the volcanic ash preventing flight is not considered 'adverse weather conditions.'

Fizman · 21-04-2010 02:56PM

Send God/baby Jesus the bill?

Joey the lips · 21-04-2010 02:56PM

No

MaybeLogic wrote: »

'Acts of the Gods' not covered.

Exactly.... its available on multi trips site to see. So quite honestly unless your looked after by the airline you are fooked....

I can understand them not looking after you if your only flying out but stranded i think they should. Even over an excess

ella_enchanted · 21-04-2010 02:56PM

If only everyone had Peter Griffins Volcano Insurance now...

AnonoBoy · 21-04-2010 02:58PM

MaybeLogic wrote: »

'Acts of the Gods' not covered.

Balls to that.

Chiorino · 21-04-2010 03:00PM

They are right not to pay. I would'nt expect anything from Ryanair even at the best of times. Great laugh hearing the Ryanair rep backtrack on their position on the Last Word yesterday evening.

Biggins · 21-04-2010 03:01PM

No

EU law states that flight carriers HAVE to provide food and accommodation for passengers they have delayed.
There is no if's or but's about this any more. Its the law. Its a recent law that was brought in within the last few months.

This was pointed out yet again on the Monday night Pat Kenny "Front Line" show
(view here: http://www.rte.ie/news/thefrontline/)

Papa_Lazarou · 21-04-2010 03:06PM

Surely there will be a limit put to how much people can claim back back per day of delay becuase im sure some people booked into some very costly room(not all by choice) and by now id say a lot of people have spent a lot more on extra accom and food than their flights are actually worth.

To be honest i don't think the airlines should have to pay full whack on the accom and food--maybe a 50/50 program. If the insurance companies can get away with giving out nothing then i don't see why airlines who straight away said they would provide refunds on flights or re-schedule should get hit so hard.

Saganist · 21-04-2010 03:07PM

No

Listen, if your flight is cancelled then its the airlines responsibility under EU law to accommodate you and provide you with meals etc.

Just because this thing has been going on for nearly a week doesn't change the law.

Did Ryainair accommodate those passengers in the past when a flight was cancelled ? Of course they did. Why should it change now ? Just because the cost is gonna put a large dent in their profits ?

There are hundreds if not thousands of people who are totally skint now because of what has happened, they are entitled to their money back from the airline. If Ryanair want to seek their own compensation from this then let them do it, they shouldn't however try and pass the cost of it back to the consumer like they ALWAYS do.

Ryanair make enough money, they should compensate each and every one of their passengers that have been stranded abroad.

Sure they could have the cost back in no time when they introduce the 1eur levy to have a piss on a flight..

Jeanious · 21-04-2010 03:08PM

Biggins wrote: »

EU law states that flight carriers HAVE to provide food and accommodation for passengers they have delayed.
There is no if's or but's about this any more. Its the law. Its a recent law that was brought in within the last few months.

This was pointed out yet again on the Monday night Pat Kenny "Front Line" show
(view here: http://www.rte.ie/news/thefrontline/)

I caught a bit of this alright but didnt see the end. How are Ryanair or other airlines actually gettin away with not paying this?

no1beemerfan · 21-04-2010 03:09PM

Biggins wrote: »

...... Its the law....

But do you think its fair? Think about it as if it was your business being asked to pay these bills....it'll run to millions.

Fair enough if it was caused by the party being asked to pay for keep/board but this was not.

scottyboy · 21-04-2010 03:10PM

No

As Biggins says, if you wish to operate an airline the EU, you must comply with the regulations governing your industry. If one company decides that this is not for them then they can cease trading within this industry or increase their front end charges to insure themselves against these eventualities. Sadly for Mr O'Leary, ignoring these regs is not that simple.

Regulations are there for a reason, if not followed then all manner of issues can arise (ref: Irish banking sector)

Degag · 21-04-2010 03:12PM

Insurance companies should cover the cost.

After the bankers and the politicians, they are the biggest scammers in this country.

rossie1977 · 21-04-2010 03:13PM

Saganist wrote: »

Did Ryainair accommodate those passengers in the past when a flight was cancelled ? Of course they did. Why should it change now ? Just because the cost is gonna put a large dent in their profits ?

did they?? well i have been stuck twice in airports before due to fog (once with ryanair) and flights cancelled and all i got was my flight rebooked to the next day, accommodation and food i had to pay for, i got nothing from the airlines (and yes we asked)

the problem is what if you say you paid 5 euro for your flight to malaga and then you stay in the ritz or some stupidly expensive hotel, do you expect ryanair or whoever to pay for that?? where do you draw the line, would passengers all be happy if ryanair or whoever put everyone up in a 48 bunk bed dorm room in some ymca

Saganist · 21-04-2010 03:14PM

No

no1beemerfan wrote: »

But do you think its fair? Think about it as if it was your business being asked to pay these bills....it'll run to millions.

Fair enough if it was caused by the party being asked to pay for keep/board but this was not.

Since when has "fair" been the issue ? Do you think its "fair" to pay over 60Eur to check in a feckin bag ? Of coure it isn't but we still do it..

Do you think when Ryanair introduce a levy on having a piss on a flight that that would be fair ?

It has nothing to do with it being fair or not fair. IT'S THE LAW !!!

PeakOutput · 21-04-2010 03:16PM

Joey the lips wrote: »

Exactly.... its available on multi trips site to see. So quite honestly unless your looked after by the airline you are fooked....

I can understand them not looking after you if your only flying out but stranded i think they should. Even over an excess

why? how is does liability fall on them at all? a third party agency is stopping them flying, it has nothing to do with them

Biggins wrote: »

EU law states that flight carriers HAVE to provide food and accommodation for passengers they have delayed.
There is no if's or but's about this any more. Its the law. Its a recent law that was brought in within the last few months.

This was pointed out yet again on the Monday night Pat Kenny "Front Line" show
(view here: http://www.rte.ie/news/thefrontline/)

thats correct but oleary was just on the news saying he will be fighting that in court if necessary stating (quite rightly) that the law was not created for this type of situation

also you say yourself they have to compensate for passengers they have delayed. in this case ryanair hasnt delayed anyone the volcano and the various aviation authorities have

Saganist wrote: »

Did Ryainair accommodate those passengers in the past when a flight was cancelled ? Of course they did. Why should it change now ? Just because the cost is gonna put a large dent in their profits ?

There are hundreds if not thousands of people who are totally skint now because of what has happened, they are entitled to their money back from the airline.

if there is a delay caused by ryanair then of course they should pay this isnt and therefore they shouldnt. the passengers are being given the money for their flight back

Papa_Lazarou · 21-04-2010 03:18PM

Saganist wrote: »

Listen, if your flight is cancelled then its the airlines responsibility under EU law to accommodate you and provide you with meals etc.
Just because the cost is gonna put a large dent in their profits ?

I think large ain't the right word to describe the level of money they will have to pay out. You have to think about all the staff they had to pay while most weren't actually working and all their accom and food bills,the cost of re-shuffling all their aircraft to service where their passangers actually are situated.
Then the face that most people will have spent more on accomodation and food that the price they payed for their flights. Hopefully its finished now but fi ti hasn't then it has the potential to cripple many airline companies.

Ryanair make enough money, they should compensate each and every one of their passengers that have been stranded abroad

I think you'll find that Ryanair were just going to break even this year sorry but they weren't going to have any huge profits this year. Yes refund them the flights but usually when passangers are stranded the airline will find accomodation for them,but in this siuation people found their own which means prices are gonna vary hugely with some people paying for very expensive rooms.

Saganist · 21-04-2010 03:21PM

No

rossie1977 wrote: »

did they?? well i have been stuck twice in airports before due to fog (once with ryanair) and flights cancelled and all i got was my flight rebooked to the next day, accommodation and food i had to pay for, i got nothing from the airlines (and yes we asked)

the problem is what if you say you paid 5 euro for your flight to malaga and then you stay in the ritz or some stupidly expensive hotel, do you expect ryanair or whoever to pay for that??

No I don't expect them for you to stay in the Ritz, its up to the airline to accommodate you in their choice of hotel. If the airlne isn't up to speed with that then thats their fault not yours.

Regarding your cancelled flights. You obviously didn't know your rights and the info you where given was bull****.. That, again, is your fault !

When you arrive at check in and your bag is 1kg overweight. Whos fault is that ? Who has to pay the extra ?

The airlines ( esp. Ryanair ) love to "catch" you with small print regulations, so, just because now the shoe is on the other foot they think they can turn around to the ordinary passenger and say, f you, we're not paying ?

I DON'T THINK SO !

Papa_Lazarou · 21-04-2010 03:21PM

Saganist wrote: »

Since when has "fair" been the issue ? Do you think its "fair" to pay over 60Eur to check in a feckin bag ? Of coure it isn't but we still do it..

Do you think when Ryanair introduce a levy on having a piss on a flight that that would be fair ?

It has nothing to do with it being fair or not fair. IT'S THE LAW !!!

Do you think its fair that they after all the charges still provide the cheapest flights probably anywhere in Europe and all people still seem to do is complain. Fair enough the service can sometimes be sub-par but at the price people pay to fly thousands of miles you are getting what you pay for.

Biggins · 21-04-2010 03:21PM

No

no1beemerfan wrote: »

But do you think its fair? Think about it as if it was your business being asked to pay these bills....it'll run to millions.
Fair enough if it was caused by the party being asked to pay for keep/board but this was not.

Its a tough situation.
In most cases, delays or cancellations are caused by the airlines themselves by their own actions (or lack of them).
If one was to weight up those incidents versus the ones caused by "acts of god", I suspect the numbers of one will far outweigh the other.
Keeping this in mind then, if you run a business that has the EU laws backing you to operate and gives you legal protection to do so fairly (amid competition for example), you must also accept some of its other laws that the EU has brought in.
Its a two faced coin (or double edged sword) so to speak.

I can understand the much smaller flight companies finding themselves in difficulty over something they couldn't have predicted.
They are in a tough situation.
As for Ryanair that often uses the law to its own gain and maximise profits ahead of others and sometimes at passengers expense/inconvenience - they must accept once again the laws they don't like as well as the ones they do.

If they don't like that present situation, they should change business.

Anyone else think Ryanair right not to pay board and keep for stranded passengers?

Do you think Ryanair etc should foot the bill for food/accom for stranded passengers? 118 votes

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