Terrible customer service

bravestar · 11-04-2010 12:53AM

Traumadoc wrote: »

I was talking one day to the local supers daughter, who is a nurse, who had just been stopped by one of the traffic corp and recieved a tough time. She was visably shaken by the whole experience.

What's wrong with that? It is possible to be polite, professional and put the fear of god into people. I don't think they are mutually exclusive.

Terrontress · 11-04-2010 07:23AM

I've been looking at those Welsh traffic police on BBC1 and they always seem to be friendly and efficient but nobody gets away with anything. Maybe that is just because the cameras are there.

There was a guy the other night who failed to stop. Once they caught up with him they were friendly, had a good laugh, dropped him home and had a chat with his wife. He lost his license for 12 months over it although he stayed in the speed limit the whole time.

On Traffic Blues, there was a man in Donegal did the same. They caught up with him and then let him go after him telling lie after lie.

The Welsh lads are definitely courteous but would put the fear of God into you.

Shield · 11-04-2010 09:12AM

bravestar wrote: »

It is possible to be polite, professional and put the fear of god into people.

Agreed, but only when necessary. There's no need to put the fear of god into someone just because you can and you know how to. Everything is relative to the situation you find yourself in.

bravestar · 11-04-2010 09:30PM

psni wrote: »

Agreed, but only when necessary. There's no need to put the fear of god into someone just because you can and you know how to. Everything is relative to the situation you find yourself in.

Agreed 100%

parsi · 17-04-2010 04:37PM

Terrontress wrote: »

I've been looking at those Welsh traffic police on BBC1 and they always seem to be friendly and efficient but nobody gets away with anything. Maybe that is just because the cameras are there.

There was a guy the other night who failed to stop. Once they caught up with him they were friendly, had a good laugh, dropped him home and had a chat with his wife. He lost his license for 12 months over it although he stayed in the speed limit the whole time.

On Traffic Blues, there was a man in Donegal did the same. They caught up with him and then let him go after him telling lie after lie.

The Welsh lads are definitely courteous but would put the fear of God into you.

I saw that episode and I was quite struck by their behaviour. They were like brilliantly trained interrogators who found out everything they needed to know with the minimum of effort.

Whether it's just clever editing but they did seem to be more friendly/personable than their English colleagues and they seemed to use less jargon when talking to Dai Public.

Preset No.3 · 21-04-2010 02:51AM

DublinWriter wrote: »

do get stopped by an American or British policeman someday if you want to know all about rudeness.

In all the years that I have been driving for both business and pleasure in Northern Ireland and England, I have found nothing but polite about courteous replies from police when stopped at checkpoints. The same goes for US cops, both services have been very professional!!

I have a number of friends that are members, and even tonight at a traffic corps checkpoint for random breath testing the guys very very polite even when I was semi-giving out that they were always out on a tuesday/wednesday night but when it came to the weekend, they always seemed to end up helping ordinary members with calls. Cutbacks and all that.

HOWEVER, there are and I have come across some real pricks! Badge power and all that! No concept of customer service, just treat you like a criminal from the outset and how dare you speak back to them!!

A US cop may spray, taser, or shoot you, but he will be nice till it comes to the part where he isnt nice! Thats one basic thing, training!

Lock away mods, if you have to. I however remain a loyal fan of this forum and a loyal friend to many members.

Terrible customer service

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