Look at what I received in the post today!!

Freyja · 09-04-2010 11:53PM #1

Ok so I typed up a letter to the Dept of Social Welfare informing them of a change of address, with a copy of a signed tenancy agreement from a Letting Agent on Letting agents official headed paper and requested all future mailings to be sent to new address.

Secondly i sent them a form that an Insurance Company had asked me to send back stamped by Dept Social Welfare.

Simple or so I though until all my paperwork was returned to me today.....with the following attached.

I am still in shock at the state of the letter, spelling and complete lack of professionalism not to mention the double standards contained within the scrawled response.

(Hope the jpeg is legible as I'm doing my best with the poor raw material that was sent back to me)

JONJO THE MISER · 09-04-2010 11:55PM

:D Jaysus.

magick · 09-04-2010 11:56PM

very professional !

bonzodog2 · 09-04-2010 11:56PM

Shocking

bronte · 09-04-2010 11:56PM

Ahaha! they're employing 8 year olds now.
That's a joke!

Hank_Jones · 09-04-2010 11:57PM

See you got a letter from management.

You should feel privileged.

Nothing about the public service surprises me,
they can do what they want without fear of losing their jobs.

galwayrush · 09-04-2010 11:57PM

At least it's in basic English.:pac:

Jesus Wept · 09-04-2010 11:57PM

Trying to read that was wrecking my head so I've resized to something more managable.

FearDark · 09-04-2010 11:58PM

Was it written in crayon too??

squod · 09-04-2010 11:58PM

http://www.youtube.com/user/TheRealRalphWiggum

My name is URL · 09-04-2010 11:58PM

Please say that this is a piss take

Freyja · 10-04-2010 12:01AM

My name is URL wrote: »

Please say that this is a piss take

I swear on the life of my child that this is absolutely honestly the truth....I had to post it on here cause I'm totally shocked.
Is there someplace or someone I can contact to complain?

Freyja · 10-04-2010 12:02AM

The-Rigger wrote: »

Trying to read that was wrecking my head so I've resized to something more managable.

Thank you...oh computer savvy person.

Jesus Wept · 10-04-2010 12:07AM

This is the last correspondence I received from the social welfare.
I think they made a mix up.

bonzodog2 · 10-04-2010 12:07AM

Freyja wrote: »

I swear on the life of my child that this is absolutely honestly the truth....I had to post it on here cause I'm totally shocked.
Is there someplace or someone I can contact to complain?

How about the manager of the office ?

punkindrublic · 10-04-2010 12:10AM

My kid sister has better handwriting than that! How professional

Freyja · 10-04-2010 12:10AM

The-Rigger wrote: »

This is the last correspondence I received from the social welfare.
I think they made a mix up.

Now your just taking the piss: still I'm laughing...thanks for that...
Meanwhile back at the ranch of reality...

Overheal · 10-04-2010 12:10AM

Freyja wrote: »

Ok so I typed up a letter to the Dept of Social Welfare informing them of a change of address, with a copy of a signed tenancy agreement from a Letting Agent on Letting agents official headed paper and requested all future mailings to be sent to new address.

Secondly i sent them a form that an Insurance Company had asked me to send back stamped by Dept Social Welfare.

Simple or so I though until all my paperwork was returned to me today.....with the following attached.

I am still in shock at the state of the letter, spelling and complete lack of professionalism not to mention the double standards contained within the scrawled response.

(Hope the jpeg is legible as I'm doing my best with the poor raw material that was sent back to me)

..........

Well, nobody signed this response. Its toilet paper and doesnt mean a damned thing. You may as well regard it that they have not responded to you. I would call them saying as much.

My name is URL · 10-04-2010 12:11AM

Freyja wrote: »

I swear on the life of my child that this is absolutely honestly the truth....I had to post it on here cause I'm totally shocked.
Is there someplace or someone I can contact to complain?

http://www.independent.ie/service/contact-us-24070.html

:pac:

Mr. Presentable · 10-04-2010 12:12AM

OP, I don't know what your problem is - you got a concise and personal letter from the Dept. Is it the content that bothers you? You need to provide proper proof of domicile, the fact that the reply was not typed is neither here nor there. Or is it?

Elenxor · 10-04-2010 12:13AM

well they are on a go 'slow'

WindSock · 10-04-2010 12:13AM

Well, at least they replied

It looks like they were trying to do you a favour by telling you what you needed for once. They probably had to hide in a cupboard to write it, lest they got found out by the machine and risk getting turned into mulchy Soylent Green.

CrazyRabbit · 10-04-2010 12:18AM

bonzodog2 wrote: »

How about the manager of the office ?

He's busy on a playdate with Billy.

nehpets10 · 10-04-2010 12:21AM

JONJO THE MISER wrote: »

:D Jaysus.

That sums this up.

stars in eyes · 10-04-2010 12:22AM

http://www.welfare.ie/EN/Publications/SW104/Pages/CommentsorComplaints.aspx

new to site, if the above shows as a link, then it is the official complaints proceedure for social welfare. havn't read it yet, so.......?

oh and they have a "commitment to quality service statement", lol.

Fago! · 10-04-2010 12:25AM

The thread title reminds me of Ray Foley's old radio feature "What did we get in the post"

bonzodog2 · 10-04-2010 12:27AM

CrazyRabbit wrote: »

He's busy on a playdate with Billy.

Nice. Who the **** is Billy ? Does Billy have control of the crayons ?

Freyja · 10-04-2010 12:27AM

nipplenuts wrote: »

OP, I don't know what your problem is - you got a concise and personal letter from the Dept. Is it the content that bothers you? You need to provide proper proof of domicile, the fact that the reply was not typed is neither here nor there. Or is it?

Concise it may be, professional it sure as hell is not given the scrawl and incorrect spellings.

Personal!! Not signed, not on official paper, no structure.

The content has double standards, When I did send them official notification on headed paper of change of address it was not good enough as I do not yet have a Utility Bill or Bank Statement, I also sent the tenancy agreement to my bank and to my mobile phone provider. As these bills are not issued for another month, what do i do in the meantime, I do not want any notifications being sent to my old address as I am no longer resident there and other people have moved into the old property. The ESB Bill is not due for another two months.

And the response should have been typed, this is our Public Service and as such should have standards and professionalism.

The_Minister · 10-04-2010 12:28AM

I will never, ever forget one of my encounters with a public servant.

He came to the desk in such a state, that had I seen him on the street, I would have assumed that he was homeless. His nails were black with dirt and his hair was matted.
No-one should turn up to work in that condition.

Freyja · 10-04-2010 12:44AM

Should i sell it to a paper....make a few €
Considering the national outrage.......maybe pour a little petrol on the fire???

WindSock · 10-04-2010 12:56AM

bonzodog2 wrote: »

Nice. Who the **** is Billy ? Does Billy have control of the crayons ?

Billy's is rounder at the top!