Look at what I received in the post today!!

Freyja

Ok so I typed up a letter to the Dept of Social Welfare informing them of a change of address, with a copy of a signed tenancy agreement from a Letting Agent on Letting agents official headed paper and requested all future mailings to be sent to new address.

Secondly i sent them a form that an Insurance Company had asked me to send back stamped by Dept Social Welfare.

Simple or so I though until all my paperwork was returned to me today.....with the following attached.

I am still in shock at the state of the letter, spelling and complete lack of professionalism not to mention the double standards contained within the scrawled response.

(Hope the jpeg is legible as I'm doing my best with the poor raw material that was sent back to me)

JONJO THE MISER

:D Jaysus.

magick

very professional !

bonzodog2

Shocking

bronte

Ahaha! they're employing 8 year olds now.
That's a joke!

Hank_Jones

See you got a letter from management.

You should feel privileged.

Nothing about the public service surprises me,
they can do what they want without fear of losing their jobs.

galwayrush

At least it's in basic English.:pac:

Jesus Wept

Trying to read that was wrecking my head so I've resized to something more managable.

FearDark

Was it written in crayon too??

squod

http://www.youtube.com/user/TheRealRalphWiggum

My name is URL

Please say that this is a piss take

Freyja

My name is URL wrote: »

Please say that this is a piss take

I swear on the life of my child that this is absolutely honestly the truth....I had to post it on here cause I'm totally shocked.
Is there someplace or someone I can contact to complain?

Freyja

The-Rigger wrote: »

Trying to read that was wrecking my head so I've resized to something more managable.

Thank you...oh computer savvy person.

Jesus Wept

This is the last correspondence I received from the social welfare.
I think they made a mix up.

bonzodog2

Freyja wrote: »

I swear on the life of my child that this is absolutely honestly the truth....I had to post it on here cause I'm totally shocked.
Is there someplace or someone I can contact to complain?

How about the manager of the office ?

punkindrublic

My kid sister has better handwriting than that! How professional

Freyja

The-Rigger wrote: »

This is the last correspondence I received from the social welfare.
I think they made a mix up.

Now your just taking the piss: still I'm laughing...thanks for that...
Meanwhile back at the ranch of reality...

Overheal

Freyja wrote: »

Ok so I typed up a letter to the Dept of Social Welfare informing them of a change of address, with a copy of a signed tenancy agreement from a Letting Agent on Letting agents official headed paper and requested all future mailings to be sent to new address.

Secondly i sent them a form that an Insurance Company had asked me to send back stamped by Dept Social Welfare.

Simple or so I though until all my paperwork was returned to me today.....with the following attached.

I am still in shock at the state of the letter, spelling and complete lack of professionalism not to mention the double standards contained within the scrawled response.

(Hope the jpeg is legible as I'm doing my best with the poor raw material that was sent back to me)

..........

Well, nobody signed this response. Its toilet paper and doesnt mean a damned thing. You may as well regard it that they have not responded to you. I would call them saying as much.

My name is URL

Freyja wrote: »

I swear on the life of my child that this is absolutely honestly the truth....I had to post it on here cause I'm totally shocked.
Is there someplace or someone I can contact to complain?

http://www.independent.ie/service/contact-us-24070.html

:pac:

Mr. Presentable

OP, I don't know what your problem is - you got a concise and personal letter from the Dept. Is it the content that bothers you? You need to provide proper proof of domicile, the fact that the reply was not typed is neither here nor there. Or is it?

Elenxor

well they are on a go 'slow'

WindSock

Well, at least they replied

It looks like they were trying to do you a favour by telling you what you needed for once. They probably had to hide in a cupboard to write it, lest they got found out by the machine and risk getting turned into mulchy Soylent Green.

CrazyRabbit

bonzodog2 wrote: »

How about the manager of the office ?

He's busy on a playdate with Billy.

nehpets10

JONJO THE MISER wrote: »

:D Jaysus.

That sums this up.

stars in eyes

http://www.welfare.ie/EN/Publications/SW104/Pages/CommentsorComplaints.aspx


new to site, if the above shows as a link, then it is the official complaints proceedure for social welfare. havn't read it yet, so.......?

oh and they have a "commitment to quality service statement", lol.

Fago!

The thread title reminds me of Ray Foley's old radio feature "What did we get in the post"

bonzodog2

CrazyRabbit wrote: »

He's busy on a playdate with Billy.

Nice. Who the **** is Billy ? Does Billy have control of the crayons ?

Freyja

nipplenuts wrote: »

OP, I don't know what your problem is - you got a concise and personal letter from the Dept. Is it the content that bothers you? You need to provide proper proof of domicile, the fact that the reply was not typed is neither here nor there. Or is it?

Concise it may be, professional it sure as hell is not given the scrawl and incorrect spellings.

Personal!! Not signed, not on official paper, no structure.

The content has double standards, When I did send them official notification on headed paper of change of address it was not good enough as I do not yet have a Utility Bill or Bank Statement, I also sent the tenancy agreement to my bank and to my mobile phone provider. As these bills are not issued for another month, what do i do in the meantime, I do not want any notifications being sent to my old address as I am no longer resident there and other people have moved into the old property. The ESB Bill is not due for another two months.

And the response should have been typed, this is our Public Service and as such should have standards and professionalism.

The_Minister

I will never, ever forget one of my encounters with a public servant.

He came to the desk in such a state, that had I seen him on the street, I would have assumed that he was homeless. His nails were black with dirt and his hair was matted.
No-one should turn up to work in that condition.

Freyja

Should i sell it to a paper....make a few €
Considering the national outrage.......maybe pour a little petrol on the fire???

WindSock

bonzodog2 wrote: »

Nice. Who the **** is Billy ? Does Billy have control of the crayons ?

Billy's is rounder at the top!

K-9

Well it is called "drawing the Dole".

Agonist

I'd be tempted to write a cheeky response but you might get more pleasure from the situation with a firmly worded letter outlining the problems with their response, i.e. Not signed or dated, not headed paper, no official stamp or identification. Insulting lack of respect shown by the scrawled, garbled note. Point out the inconsistencies too but keep your letter to under one page long to make sure it's read.

Include a copy of their reply with your letter. Here's the good bit. CC it to the head of department, Minister for Social Welfare, Taoiseach, Pat Kenny, Vincent Browne, Joe Duffy, editors of newspapers, complaints departments, ombudsman etc. At least 30 influential people. Make sure to include a neat list of the cc.s in the letter.

Then just wait for the replies and post them all here

InKonspikuou2

Is your letter box hooked up to a fax machine by any chance? What the fúck is that shít?

dr gonzo

Even for public servants in the mood they're in at the moment this seems a little odd. The first thing that popped into my head reading that was that the person in charge of your case asked for advice from a supervisor or something who in turn wrote it and left it on the desk, then by mistake the person put it in the envelope. Thats a big leap, obviously i have no clue, on top of all that is its incredibly unlikely it would then be posted as is. All joking aside I guess im just a little gobsmacked that a representative of the government could send a supposedly official letter like that without it being a mistake.

Unfortunately for the country im probably just naive.

spudmonkey17

stars in eyes wrote: »

http://www.welfare.ie/EN/Publications/SW104/Pages/CommentsorComplaints.aspx

How to Complain?

Firstly, make the complaint.

Oh God.... :rolleyes:

John_Cultane

Strange thing is I worked on the social welfare system and they have an automated letter system. The health boards were responsible for rent when I last checked. Seems unlikely on two fronts.

I call shenanigans.

Gillington

Sell it to the tabloids!!

Although that note seems similar to tabloid trash,mightnt get a response

Professey Chin

Deleted User wrote: »

I call shenanigans.

Ill get my broom!

kraggy

Wind-up. No question.

CrazyRabbit

Gillington wrote: »

Sell it to the tabloids!!

Although that note seems similar to tabloid trash,mightnt get a response

That note is actually an improvement on what the tabloids write.

PK2008

What the problem OP?

Can you read not so great?

Letter tells to page 1 no good, please to send electric/phone/bank bill. Aswell, page 2 not have right head on it.

Simples

Me public worker, me deserve pay rise

Dravokivich

Freyja wrote: »

Simple or so I though until all my paperwork was returned to me today.....with the following attached.

I am still in shock at the state of the letter, spelling and complete lack of professionalism not to mention the double standards contained within the scrawled response.

(Hope the jpeg is legible as I'm doing my best with the poor raw material that was sent back to me)

I'm only going to hazard a guess here, but I suspect that was a note briefly outlining why it couldn't be accepted from a supervisor to who ever was going over your query.

I'm sure the supervisor would of expected the other guy to put out a proper response.

I say this from experience working in a call centre and being used to seeing people on the phones just relaying exactly what's in front of them without trying to understand it and explain it more formally.

Chorcai

photoshop

Cookie_Monster

Dravokivich wrote: »

I'm only going to hazard a guess here, but I suspect that was a note briefly outlining why it couldn't be accepted from a supervisor to who ever was going over your query.

I'm sure the supervisor would of expected the other guy to put out a proper response.

.

nah, not part of the job
:rolleyes:

Kernel

Agonist wrote: »

I'd be tempted to write a cheeky response but you might get more pleasure from the situation with a firmly worded letter outlining the problems with their response, i.e. Not signed or dated, not headed paper, no official stamp or identification. Insulting lack of respect shown by the scrawled, garbled note. Point out the inconsistencies too but keep your letter to under one page long to make sure it's read.

Include a copy of their reply with your letter. Here's the good bit. CC it to the head of department, Minister for Social Welfare, Taoiseach, Pat Kenny, Vincent Browne, Joe Duffy, editors of newspapers, complaints departments, ombudsman etc. At least 30 influential people. Make sure to include a neat list of the cc.s in the letter.

Then just wait for the replies and post them all here

Good idea, or you could use all that time and energy to get a job and get off the social, rent allowance etc..

Kotek Besar

Problem with making a complaint / writing to the press, is proving that this scribble actually came from the DSW. They'll just deny it.

phasers

What's wrong with the letter exactly?

It's legible, just a bit crooked

jdooley28

its a fake

civis_liberalis

Chorcai wrote: »

photoshop

Yes, something so detailed and intricate could not be produced without the help of Adobe Photoshop...