upc phone line with sky multiroom

Chris1 · 05-09-2009 07:30AM

Irishdudedave wrote: »

Sorry for dragging up an old thread but I said I would post an update for anyone searching for an answer in the future.

Got my Sky + and Sky HD boxes installed last Thursday, both connected to UPC phone line. Installer first claimed he could not do the installation due to lack of eircom phone line but luckily I convinced him to try it at least.

He installed both boxes, did new installation, box attempted a callback and failed, we retried the callback a second time and it worked!

Same thing happened on both boxes...First attempt would fail and second attempt would work.

I can now access all interactive features including checking my SKY bill via the red button but when doing this the connection fails once then works upon retry. Not perfect but it works well enough for me.

Only question I have now is when sky sends the signal to the boxes to phone home will they retry immediately when the callback fails or just give up after a single try. I'm hoping they try a second callback immediately as this would be successful but if they don't I fear sky will contact me regarding the failed callbacks!!

Hi,is your Sky multi room still working with UPC phone line?I'm trying to connect mine but it keeps saying"phone line not connected" i ran a cable from the router to the Sky+ box.

MarkR · 07-09-2009 01:29PM

FFS, I am having the same problem. Installer says it won't phone home on tel 1. He's tried a few times and it won't go. He says not that I can't have multiroom as it.

UPC says it should be fine. People on boards say it should be fine. Bouncing around sky call centres now.

MarkR · 07-09-2009 01:31PM

Chris1 wrote: »

Hi,is your Sky multi room still working with UPC phone line?I'm trying to connect mine but it keeps saying"phone line not connected" i ran a cable from the router to the Sky+ box.

It seems to be trying to connect, doesn't come up as disconnected.

Chris1 · 07-09-2009 02:15PM

MarkR wrote: »

It seems to be trying to connect, doesn't come up as disconnected.

I rang Sky today and went through all the menus,he took me to the installers menu and the box failed to make a call back,after i hung up I tried a few more times and was successful,my card was activated I did this with both boxes.I rang Sky back and asked what happens when the box dose not make a call back and was told it would keep trying till it did,so hopefully i will be OK.With regards to UPC when I phoned them to ask if the phone line would work with Sky nobody seem to know and was told someone would ring me back,still waiting....

MarkR · 07-09-2009 02:19PM

Sky man has left. I am not a happy bunny. I've an old sky box at home that I am going to test with. Once I'm sure I can dial out (eventually) I'll rearrange install. Thanks

Log-on · 17-09-2009 07:45PM

anybody got voip working with multi room on sky?? ive sky being installed soon and ntl broadband so need it to work since ive no phone line

oceanicdream · 03-02-2010 02:42PM

i just moved hosue.. and i got a upc phone line and 30mb bordband. and i have sky plus HD and geting it here next week.. will it work with sky? or wil i need eircom used them for it in last place

John mac · 03-02-2010 04:19PM

oceanicdream wrote: »

i just moved hosue.. and i got a upc phone line and 30mb bordband. and i have sky plus HD and geting it here next week.. will it work with sky? or wil i need eircom used them for it in last place

you wont need a phone line if you only have one box.

IMC042 · 23-06-2010 12:04PM

I have just managed to get sky to do the callbacks. I have no phoneline coming into the house. We have got fixed wireless broadband at 2m/bit. There is a MicroTik RouterBoard mounted to the roof of the house. Its connected to a linksys SPA 2102 for Voip service.

After spending a whole day reading forums and configuring the linksys ATA, it is able to make the callbacks most of the time.

Out of 8 attempts this morning, 5 callbacks returned "Installation Complete" and 3 attempts returned "Callback Failed".

My linksys SPA settings:

Call Waiting : Disabled
Caller ID Generation : Enabled
Echo Cancelation : Disabled
Block Caller ID : Disabled
Preferred Codec : G.711a
Force Preferred Codec : Enabled
Enable T.38 FAX Codec : Disabled

Sky are calling on thursday to install my multiroom so im hoping all is still working at that stage and the activation will work after 1 or 2 attempts.

indidubliner · 21-07-2010 03:09PM

Would you mind mentioning which VOIP provider your are using? I tried a few and was unable to callback.

IMC042 · 04-08-2010 09:42PM

indidubliner wrote: »

Would you mind mentioning which VOIP provider your are using? I tried a few and was unable to callback.

Erm, im not sure. The name of the broadband company is Rapid Broadband. They serve the West Cork area. It was them who setup the voip not me! Possibly it will say the providers name on the setup page of the voip box, i will check for you!

Anyway sky came and installed everything successfully. After making the activation callbacks the installer said to me i could plug out the phone lines again because he said they very rarely force the callbacks outside of Dublin and that I would be very unlucky to receive any letters about it from Sky - so i plugged them out and put my settings back to normal!

Edit :: All i can see in the config page is HOST: SipuraSPA. Is that the name of a provider? I dont know!

indidubliner · 04-08-2010 10:44PM

Thanks IMC042,

I tried around 4-5 different voip providers and none of them even initiate the modem handshake for callback so was curious which provider was successful for you.

SipuraSPA is the SIP adapter name not the provider name. It's probably the same provider as your broadband then.

deano_rich · 03-03-2011 09:17AM

Hi, Sorry for dragging up an old thread, I seem to be having the same problem.

I have a Sky HD box in one room, and a Sky + box in another. I have the UPC phone service (it's a Cisco modem). I can't seem to get a call back on either boxes when connected into either tele 1 or tele 2 on the cisco.

The tests fails and displays "modem not connected please contact support".

I would like to know if anyone has found a way around this? Is it sky who's at fault or UPC?
I live in Dublin 5.

Does anyone else have this issue.

Thanks in advance.

Newport81 · 26-09-2011 06:34PM

deano_rich wrote: »

Hi, Sorry for dragging up an old thread, I seem to be having the same problem.

I have a Sky HD box in one room, and a Sky + box in another. I have the UPC phone service (it's a Cisco modem). I can't seem to get a call back on either boxes when connected into either tele 1 or tele 2 on the cisco.

The tests fails and displays "modem not connected please contact support".

I would like to know if anyone has found a way around this? Is it sky who's at fault or UPC?
I live in Dublin 5.

Does anyone else have this issue.

Thanks in advance.

hi did you get this sorted am in the same boat myself

upc phone line with sky multiroom

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