O2 Wireless only €950 for 3 months

randomer wrote: »

OP, I tried comparing it to a mobile phone, but
that didn't work, so I will try another example, driving a car.

Hi Randomer.
Cars have odometers counting the total mileage, the trip, displaying current speed, the GPS shows average speed and highest speed. My car even has a speed limiter that I always use about towns. Added to that the roads are riddled with signage on poles and painted on the roads. I do not have to do any deliberately confusing maths calculations in my head to know how fast I'm going. That's adding to my point about O2 being deliberately ambiguous and confusing.

randomer wrote: »

Just to clarify:
If the OP had seen the first bill, which he didn't through no fault of O2,
he would have been aware of the issue and could have changed his usage
habits or purchased a more suitable broadband package. He didn't, and
continued to misuse the service and now the problem is three times the
size it originally was.

I don't think O2 made sufficient effort to get that first bill to me. If it's 20quid no odds, but if it's more then it's in their favour for me not to notice it. A tiny and discrete yellow envelope down at the clock on 30" monitor is not a great attention grabber. Consider the human factor and we all know we can easily get too busy and miss these things. Also it disappears on reboot if you don't open it immediately, further to that it's automatically deleted after 7 days by the default settings of the application. And finally all the other bills to date were €19.99 and so even more so there was no cause for alarm. But yes you are right - I didn't read it. But I don't think O2 were too concerned about that, if they were it'd be in the contract "The customer must sign off every invoice" - yeah right.

gpf101 wrote: »

It is very easy to be cynical and say O2 are out to get people with no proof. That drum can be beat both ways. I could be
cynical and say the OP was downloading movies every night and didn't
realise he was going over the limit. Now that he realised how much the
bills are he panics and tries to blame O2. To be honest its far more
likely then O2 doing something dodgey.

It's amazing how many complaints in the consumer section are not
legitimate complaints at all but self righteous rants at companies when
the consumer is actually fully to blame themselves.

Hi gp.
This is all true but there is a moral issue of the company clearing out a man's pockets unknownst to him. Me or anyone else, taking €1000 for 3 months internet is just plain wrong. That's how I feel about what's happened. I wasn't looking for something for free but to get a financial punch in the face for something I really cannot confirm or deny is not fair consumerism. I should have a hard drive packed with goodies at this point but ya know what I don't so I'm stumped to know wtf happened.

Cabaal I think we've hit some kind of wall at this point. You're coming accross as getting fustrated and barking at people, even plain ol' insulting so there's no sense in continuing a point for point conversaton. I'm thinking maybe we should try approaching it in an alternative style of conversation. The very last thing I'd want is someone getting a ban from acting out in frustration over an O2 problem. Wouldn't they just piss themselves laughing then. At the same time tapping your finger of section 7.1 of the contract repeatedly stating "it's in the contract, it's your own fault" isn't really progressing anywhere.

In fairness to Victor you could be construed as working / worked in Telecoms, in fact even at a helpdesk by the way you seem to be venting out as though you've heard all this 1000 times before but couldn't tell the customer "Its clear you can't do basic maths and logic so there's no point in me explaining in detail what 1GB is charged at". Also you seem to be unusally adept at the charges accross all providers. It's not for me to mod the forum but we're here to challenge an issue and not gun each other down.
I agreed I signed the contract. I agreed it has 2c per mb in it (in paragraph 7 sub section .1 but saying this is all my fault is wrong. I'm going to suggest that I did knowingly and willfully download the TOP50 DVDs from HMV or wherever sells digital data as such. (I didn't but lets
say I did) Still there is the unexpected bill of €1000 for 3 months service. There should be nothing unexpected. If they put 10GB for €20 then that's what they should be made stick to. This is obvious.

jor el wrote: »

What exactly will a politician do about a company
charging the fees that the company made clear to a customer before the
customer used the service? Politicians didn't allow this to happen any
more than they allowed my local deli to charge €3.50 for a sandwich,
because it's got nothing to do with them in the first place.

Shows that you don't know much about the cost of shipping data over a
mobile phone network. It's far more costly than voice or text
communications, hence ALL the networks charge a heavy penalty for going outside your package allowance. The truth is that the included 10GB (or whatever the limit might be) is actually incredibly cheap, and not that
the excess charge is expensive.

Well I beg to differ the politicians are employed to run the country, the minister of communications to run the comms of the country and yes he is exactly the man to do something about it. Although there is next to no chance of me getting my money back maybe we can hash out a proposal for change that he can implement so that nobody ever gets hit with a scandalous bill like mine again no matter what the cause. ComReg as the name suggests is the regulator of the law, they don't create the law as I was just told today.

The cost of shipping data over a network? Is that more than voice which I
guess is digitized and effectively transfered as data? I assume they've
simply put a higher price on your data and that's all.

NinjaTruncs wrote: »

This really depends on the quality of the
video. I used to watch football matches online, one match could use up
about 2GB in bandwidth. so if you watched one match a week that alone
could use up your 10GB.

Thanks Ninja, I was just trying to put it in real terms for say my mother
to quantify. Despite Cabaals numerous attempts to point out what a megabyte is how would you know? I know what a minute on the phone is like, I know what a mile in a taxi is like but what's 1 meg of internet like? See my point?

Just seen Cabaal's last post. Yes the TD doesn't set the prices but he can make sure that they are clearly understood by the average customer. I know you fail, sorry not fail, refuse to recognise the fact that 2c per MB is ambiguous. Well you see us normal folk that don't actually analyse the small print and fail to get our calculators to figure out the actual real price I'd have to say that 2c per mb says f'all about the cost.
In this particular case, bragging about 10GB for €20 and then rewording it to hide 10GB for €200 is misleading the consumer. This CAN be changed by a TD. Now we need your desire for argument and to be right alongside the thoughts of everyone else to form a proposal for change to hand off to the TD so this doesn't happen to anyone else. It could be you next Cabaal!! ;;0)

Cheers.

Cabaal wrote: »

If the OP wants to make pointless comparisons about how he can tell the speed of his car or download some top HMV thing its clear he has no interest in approaching his complaint with O2 from a logicial standpoint.

As for hoping a TD will change the whole "Mobile Broadband" pricing structure in Ireland just because of the OP's rantings about what O2 is doing is illegal , the OP is on another planet to think this because even Comreg can't change prices without a high court battle (and even then they often loose)

Cabaal this out of context disecting of my text is ruining your credibility. I didn't make pointless comparisons to cars but I did respond to one, and with respect to the persons intentions it wasn't pointless. I won't name who because they you'd be showing a disdain for them instead.

I never suggested that we change the whole BB pricing structure either. Yet again another misqoute. I did say that people should be better informed of the pricing and not have to do complex math riddles to figure out what the true pricing is. Most people have no idea what a megabyte is and are left at the whim of the providers. If they can catch out a seasoned professional then what are they doing to every one else?

jor el wrote: »

Now I know you're not being serious. The customer must sign off on every invoice? That is the stupidest thing that has been suggested in a thread filled with stupid comments.

No, he doesn't run the communications of this country. Every communication company runs itself, but constrained by consumer and other laws.

Just because you don't understand, doesn't mean you're right. A single data user uses more bandwidth than multiple voice users, or hundreds of text users. Therefore, it costs more to have data users on the network, which is why, as O2 Paddy pointed out, there is a cap in place.


How in the name of god is that ambiguous? You'd prefer they price it in terms of bananas?

Where did they say that, and where did they re-word it to mislead you?


As I said earlier, user error is not a rip off. You made a mistake, and far too many assumptions, you didn't read what it was you were getting into, or you didn't care, and now you must pay the price for that. Stop looking to blame others for you failings.

Signing off every invoice is stupid, have you any better ideas? Say somewhere between signing off every invoice hand delivered by BOD and a little yellow envelope down at the clock.

Sorry did I say the minister RUNS the comms in the country?... ooops I meant to say GOVERNS. But I refuse to get into a typo pickup contest. I gather you're clever enough to know what I mean. By the way I'm not here to win an argument, the forum is for RIP OFFs. Just restating the purpose of the thread.

They said it when they wrote 2c per mb instead of €200 per 10GB over. Are you even considering what's written or are you taking everything in the literal sense and requiring my to spell everything out so you can find more typos etc? I can't see the need for this endless sarcasm and narky behaviour.

I never once claimed to be right, you might be projecting your emotions onto my words. In fact I'm confused, are you saying a mb of digitized voice is less than an mb of say text or mp3 etc?

randomer wrote: »

You are missing the point here. A user is unlikely to download 10GB in one day and do nothing for the rest of the month.

heh tell it to O2 apparently I did do something like that. Well at least I scored 38mb in one month ;0)

Cabaal wrote: »

Hi Victor, just to clarify I only used 20.48c as the keyboard I was using at the time didn't have a working euro symbol
otherwise I would have said €20.48

I thought a man of your advanced knowledge would have whacked in the ascii value just to be clear and correct.

thelastangryman wrote: »

Anyone else notice he is using his neighbors wireless now? I think this may be an eye for an eye situation here...

off topic but I am using it with his permission and it is secured even if it was me that secured it. I could of course hack into any of the other neighbours unsecure Eircom modems and not bother paying any provider at all. And since our neighbours connection is uncapped, or at least not charged for overs we can ask him to get our downloads if we need them. More to the point it's a reason why I wouldn't go over using the O2 connection. As I said before it is for work. But don't try and point the dirty finger at me when you are all well adept at figuring out torrentz and warez as the solution.
But in any case how does that change €1000 (getting there) for 3 months connection being a rip off?


What I'm becoming strangley surprised with is how many of you want to attack me for my stupidity and apparently take the heat of O2 for charging a fella €1000 for 3 months internet.

hm? I did it to myself?
So how many of you now knowing that O2 charge €200 for 10GB would sign up with them. If I'd triple checked my sums and made a call to O2 to confirm it further then I know I wouldn't have. The thing is that's what's expected of everyone regardless of their skill levels so are you boys calling everyone that gets stung by O2 stupid because you're so net savy?

Paddy assuming you are an O2 rep I'll respond to you soon. I'm unsure of your approach for starters plus I've already been fobbed off by a tonne of O2 reps already so I guess your just looking for a public thread for O2's voice. No problem, I told helpdesk Linda that the €1000 that O2 got from me will start to feel sore after a while. Good for you Paddy, I'll keep you in a job and I'll have you run all over the internet, radio, papers and more so let's be mates

By the way where's my confirmation email to let me write on the O2 forum, it's been like 3 days now. That too was super buggy and wouldn't behave well a lot like the accounts secton. :rolleyes:

musicmonky wrote: »

"A tiny and discrete yellow envelope down at the clock on 30" monitor is not a great attention grabber." So you didn't care. Fair enough

bit of googling

http://www.google.ie/search?hl=en&client=opera&rls=en&hs=vG7&q=broadband+usage+monitor&btnG=Search&meta=cr%3DcountryIE&aq=1&oq=broadband+usag

which takes you to http://broadband-usage.com/

and to the very useful 02usage
unfortunately it requires the user to look for it near the clock.
http://o2-usage.com/

Hi MM.
If O2s own BB usage meter cannot be used for billing purposes then why would anyone else's? Firstly there is a massive discrepency between my local readings and theirs. Secondly I understand that the dongle/fob can be moved from PC to PC thereby splitting the local counts no matter what counter you'd use. Anyway even as a guide the O2 counter is only about 30gigs out - nice!

What's needed is an RSS tool that'll update me direct from the O2 server everytime I log on - "Your account status is now...xxx balance xxx qouta" Heck they could even employ me to do it for them as a jesture of good faith. (Cadaal how many postit's do I have to nic to balance out a grand?)

Cheers and thanks for playing ;0)

talk2o2_Paddy wrote: »

As a representative for O2 I would like to acknowledge your situation and would like to see what we can do for you. We also appreciate the comments and input from other users here. In order to share details we will need to discuss this one to one and will leave it at your discretion when it comes to posting any outcomes . You can contact me via PM here on boards, on our own forum Talk2o2 or by email at talk2o2@o2.com. In a more general light I would like to answer some of the questions that have been asked here over the past few days.

Paddy

So Paddy, me ol' helpful pal, have you ever heard of phishing?