UPC - Channel Line Up and Package Changes from 4th January 2010 [Merged]

coylemj · 05-01-2010 04:26PM

Elmo wrote: »

EWTN and The God Channel have always been there.

Sorry, I forgot God is eternal!

yom 1 · 05-01-2010 04:45PM

squared wrote: »

No its not, They will replace it with the UPC media box. The dvr would cost €5 extra a month

I ordered mine yesterday. Once off activation fee of €20 and that's it. No monthly charge for the extra plus box as it falls under the Max + package. Was told this by 2 CS reps seperately.

simon333 · 05-01-2010 04:47PM

So are these "Select Extra with Digital+" and "Max with Digital+" packages new?

I seem to remember that the only option after my €25 pack was around €65 when I checked a month or two back. I'm currently on digital value pack.

Tarquin1970 · 05-01-2010 04:49PM

yom 1 wrote: »

I ordered mine yesterday. Once off activation fee of €20 and that's it. No monthly charge for the extra plus box as it falls under the Max + package. Was told this by 2 CS reps seperately.

Thanks Yom, will give them a call later and confirm.....if i'm getting something for "free", I'm interested!;)

campo · 05-01-2010 04:52PM

yep seems it is now 32e for Select extra with plus box or 34e for max+

milltown · 05-01-2010 04:59PM

simon333 wrote: »

So are these "Select Extra with Digital+" and "Max with Digital+" packages new?

I seem to remember that the only option after my €25 pack was around €65 when I checked a month or two back. I'm currently on digital value pack.

Yes, only released this week. Happy days! Have been meaning to upgrade my analogue to digital for months now and was about to do it before xmas until somebody on here mentioned new deals in the pipeline (thank you mysterious stranger!). I'm a soccer fan but couldn't justify forking out for Sky and Setanta etc. for the number of matches I'd get to watch. Problem for me was the young lad loves his Ben 10 type stuff and Cartoon Network was only on the top package. Now for €9 extra a month Millju gets his cartoons, I get a few footie matches, Mrs. Milltown can record all the shiite she wants and watch it when I'm on nights.

Everyone's happy! Or they will be if the box has a card protruding from a slot that Milljuju (age 1.5) can whip out at random and run away laughing his a$$ off, like he does with his nana's Sky card when he's at hers.

Does the box have a card?

yom 1 · 05-01-2010 05:00PM

Tarquin1970 wrote: »

Thanks Yom, will give them a call later and confirm.....if i'm getting something for "free", I'm interested!;)

Well I was itching to change the old pace box as it was constantly dropping channels for days when my digital + box downstairs wasn't. Asked them my options, said I could get a technician out to have a look at it or pay for a new box as I stated above. Digital + box should be couriered to me tomorrow morning and then just ring them to activate it.

Cupart · 05-01-2010 05:03PM

Tarquin1970 wrote: »

Enquired about getting the + option, but that would be an extra €5 per month....

Thanks Tarquin1970 for clarifying

But I was under the impression that the new price of EUR 34 would include the + option incorporated into the price and not an extra.

If this is the case the prices have not gone down, but up by EUR 0.50.

OK you get the ESPN channels included but I don't watch sports so nothing new for me then :rolleyes:

Tarquin1970 · 05-01-2010 05:08PM

Cupart wrote: »

Thanks Tarquin1970 for clarifying

But I was under the impression that the new price of EUR 34 would include the + option incorporated into the price and not an extra.

If this is the case the prices have not gone down, but up by EUR 0.50.

OK you get the ESPN channels included but I don't watch sports so nothing new for me then :rolleyes:

In the small print, near the bottom of the page http://www.upc.ie/television/ Prices shown are for new customers only, but it seems a bit of haggling may work!!

Fresh Pots · 05-01-2010 05:15PM

Can someone from upc please answer me one question, if I was to cancel my subscription, how long would I have to wait before applying again or do they keep a record of the previous subscriber at each address to stop this happening?

It seems new customers are getting great deals while the loyal existing customers get sod all.

This is the thanks we get:

Existing Customer
Digital Max €33.50
Digital + €5
Total €38.50

New Customer
Digital Max+ €34.00

Existing Customer
With Multiroom viewing pays €5 extra a month

New Customer
Wants Multiroom viewing can pay €20 activation fee and its free from then on.

simon333 · 05-01-2010 05:20PM

Tarquin1970 wrote: »

In the small print, near the bottom of the page http://www.upc.ie/television/ Prices shown are for new customers only, but it seems a bit of haggling may work!!

http://www.upc.ie/television/selectextra/ does say:

"Existing analogue customers:
€7 extra a month to enjoy lots of new channels and Digital+. We'll also connect you for free if you order online."..."assuming €25 a month" currently.

So €32 does include the Digital+, not an extra €5 on top of that...

Edit: They do however here refer to analogue customers, so maybe existing digital value customer have to pay an extra €5 afterall.

campo · 05-01-2010 05:21PM

MRV is not free for new customers it will be 5e the same as for existing customers

Tarquin1970 · 05-01-2010 05:26PM

simon333 wrote: »

http://www.upc.ie/television/selectextra/ does say:

"Existing analogue customers:
€7 extra a month to enjoy lots of new channels and Digital+. We'll also connect you for free if you order online."..."assuming €25 a month" currently.

So €32 does include the Digital+, not an extra €5 on top of that...

Edit: They do however here refer to analogue customers, so maybe existing digital value customer have to pay an extra €5 afterall.

Therein lies the rub, I am an existing Digital Max customer, with the small ntl digital box, so i wouldn't qualify as a "new digital customer"....I might try the "new digital + customer" angle if I get to speak with them later!

Cupart · 05-01-2010 05:38PM

So existing customers are being ripped off while new subscribers get's the sweet deal for the same product!

I'm still caught in the 12 months and will not extend after the 12 months have passed. Neither will I re-subscribe...

I knew it was too good to be true.

Bye bye UPC

Elmo · 05-01-2010 05:44PM

Cupart wrote: »

So existing customers are being ripped off while new subscribers get's the sweet deal for the same product!

I'm still caught in the 12 months and will not extend after the 12 months have passed. Neither will I re-subscribe...

I knew it was too good to be true.

Bye bye UPC

How long does the deal last for just the first 12 months and after that your out of contract and paying what existing customers are paying????

campo · 05-01-2010 05:46PM

Cupart wrote: »

So existing customers are being ripped off while new subscribers get's the sweet deal for the same product!

I'm still caught in the 12 months and will not extend after the 12 months have passed. Neither will I re-subscribe...

I knew it was too good to be true.

Bye bye UPC

Or maybe you could call and complain and ask to be put on the same deal as a new customer , UPC introduced these offers to get new customers but im sure they dont want to lose the existing customers while they are at, looking back on the thread they do have a loyalty team so might be worth asking about it

Dodge · 05-01-2010 06:11PM

Just on to them myself. CS guy was pretty poor, girl in sales much more helpful

I was looking to move from existing max package but if I wanted to add digital+ and multiroom viewing it would cost me €10 a month more than new customers.

Already paying them a fortune so I'll wait for my ESPN and not give them anymore. Played the loyal cistomer card. Didn't achieve anything

fulhamfanincork · 05-01-2010 06:13PM

Dodge wrote: »

Just on to them myself. CS guy was pretty poor, girl in sales much more helpful

I was looking to move from existing max package but if I wanted to add digital+ and multiroom viewing it would cost me €10 a month more than new customers.

Already paying them a fortune so I'll wait for my ESPN and not give them anymore. Played the loyal cistomer card. Didn't achieve anything

Has ESPN not been unlocked for you either?

patrickmooney · 05-01-2010 06:41PM

Looks like ESPN isn't coming through for alot of customers. A call to support will fix this. I had to do this last night.

ynotdu · 05-01-2010 07:30PM

It might be just pure coincidence but i phoned UPC at about twenty to six from the landline number they have for me to ask why the ESPN's were locked for me.

I phoned them on their freephone number 1908,chose the option of reporting a tecnical fault/upgrading.I was tuned to ESPN Classic and after about ten minutes the screen blanked a few times and the others unlocked?the phone was not answered just their hold music.

Might it be an automated system once the phone number they have for you and the account number match?,or have ALL entitled got it now?

fulhamfanincork · 05-01-2010 07:35PM

ynotdu wrote: »

It might be just pure coincidence but i phoned UPC at about twenty to six from the landline number they have for me to ask why the ESPN's were locked for me.

I phoned them on their freephone number 1908,chose the option of reporting a tecnical fault/upgrading.I was tuned to ESPN Classic and after about ten minutes the screen blanked a few times and the others unlocked?the phone was not answered just their hold music.

Might it be an automated system once the phone number they have for you and the account number match?,or have ALL entitled got it now?

I still don't have it and I have the Sky Sports pack.

ynotdu · 05-01-2010 07:38PM

fulhamfanincork wrote: »

I still don't have it and I have the Sky Sports pack.

Why not give the above a try?it only took ten minutes,We are on Max pack but just the old pace box,no + or HD.

C.O.Y.B.I.B · 05-01-2010 08:16PM

Ok , im an existing digital select cust. with a plus box .paying 32 a month. Figured id call and move to the max plus for 2 extra a month and was told it would be 39 and the 34 was new cutomers only. Said i could disconnect and reconnect but it would take 30 days . Wouldnt budge on loyalty etc....Will email tommorow.

Steviemak · 05-01-2010 08:29PM

Right was just on to UPC.

I have the Digital Select and Sky Sports package. Although on My UPC it says I am a Select Extra customer this is not the case the UPC CSR confirmed.

I am paying 27e a month for the Digital Select.

It will cost me 3euro to upgrade to the Digital Select Extra Pack and get ESPN. However, if I get the Digital + it is only 2 euro extra bringing it to 32 euro.

If I stay on Digital Select I won't receive ESPN and my Digital + will cost an extra 5 euro bringing it to 32 euro.

Therefore it seems they are only giving away ESPN for free to Select customers that have Digital +

I upgraded to Digital + and Select Extra.

Also CSR confirmed FX, GoodFood, Watch and Yesterday.

Dodge · 05-01-2010 08:31PM

fulhamfanincork wrote: »

Has ESPN not been unlocked for you either?

No, guy said its been "rolled out" over next week or so

Bodan · 05-01-2010 08:45PM

ynotdu wrote: »

It might be just pure coincidence but i phoned UPC at about twenty to six from the landline number they have for me to ask why the ESPN's were locked for me.

I phoned them on their freephone number 1908,chose the option of reporting a tecnical fault/upgrading.I was tuned to ESPN Classic and after about ten minutes the screen blanked a few times and the others unlocked?the phone was not answered just their hold music.

Might it be an automated system once the phone number they have for you and the account number match?,or have ALL entitled got it now?

I just tried that and it worked. Espn and Espn America are now coming in clear.

Thanks ynotdu.

Cupart · 05-01-2010 08:49PM

I called the 1908 number and pressed 1 2 2 2 and got through quite quickly. I was told to reset the box by pulling the power plug and reinserting it after 5-10 seconds.

I now have all the ESPN channels (well the additonal ESPN and ESPN America) but the synopsis still shows that I'm not subscribing to the channel(s). The EPG still works fine so I guess the "I'm not subscribing" message eventually will go away after a few days...

Spoke to a very nice and helpful younger male but could hear loads of bickering in the background hehehe

Ranicand · 05-01-2010 08:57PM

Cupart wrote: »

I called the 1908 number and pressed 1 2 2 2 and got through quite quickly. I was told to reset the box by pulling the power plug and reinserting it after 5-10 seconds.

I now have all the ESPN channels (well the additonal ESPN and ESPN America) but the synopsis still shows that I'm not subscribing to the channel(s). The EPG still works fine so I guess the "I'm not subscribing" message eventually will go away after a few days...

Spoke to a very nice and helpful younger male but could hear loads of bickering in the background hehehe

The you are not subscribed message will go away if you reload the guide by doing a new channel scan.

Cupart · 05-01-2010 09:12PM

Ranicand wrote: »

The you are not subscribed message will go away if you reload the guide by doing a new channel scan.

Just saw

Anyway, don't care for ESPN so another 2 channels I won't be watching hehehe...

Now, when is Good Food on

be wide of me · 05-01-2010 09:16PM

We have the Digital select pack with Sky Sports, will we recieve ESPN or will we have to upgrade to the Select Extra Pack? Does anyone know what packs the Good Food channel will be available on?

UPC - Channel Line Up and Package Changes from 4th January 2010 [Merged]

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