an post delays/customs

realismpol · 04-06-2009 12:20pm #1

Anyone else finding their items being held in customs a long time? Usually they are quicker then this, Have items still at the mail center in portlaoise since last thursday. Anyone else experiencing this or have your packages been delivered quick during the past week?

kdouglas · 04-06-2009 12:34pm

Haven't anytyhing held by customs recently, normally a day or two is the delay.

You can ring them and ask if you want to know more.

Customs Portlaoise: 051 862 850

Also, An Post Customer Service: 1850575859

realismpol · 04-06-2009 12:54pm

i dunno i rang those numbers and the one at the sorting center sounds like she's fobbing me off by asking me to ring back on friday late in the evening...when they get off. She told me they are backlogged due to the bank holiday weekend but that doesn't make sense as this came in last thursday. Also they don't seem to be able to check if the packages are there in the sorting center and where they are which i find really weird. Im beginging to assume the worst here. Are robberies, thefts of parcels commonplace in the sorting center. Anyone know?

kdouglas · 04-06-2009 1:15pm

It wouldn't be uncommon for customs/sorting office to get backlogged on a bank holiday weekend to be honest. If the package has a tracking number, then you should be safe enough, I don't think it's that common for things to go missing.

Dread-Lock · 04-06-2009 4:06pm

I had problems with a package myself.
It wasn't airsoft stuff, but it was just left in the local sorting office. I was told they attempted delivery but no one was home, (even though I work from home, so I'm always home). And they left no slip to say they attempted a delivery. And I was told they tried to deliver it Wednesday the 27th so the bank holiday shouldn't have cause problems for me.

Chuck the Buck · 04-06-2009 6:57pm

If its in the mail centre than Customs have it and will be getting around to putting a charge on it. Any time I get anything that spends more than a few hours in the mail centre it means customs have it. You may have to wait till the release it without charge or sent you out a letter asking for you paypal receipt.

T4RGET · 23-08-2009 2:54pm

i'm sorry to jump into this thread but i'm importing stuff soon but i'm afraid customs might charge be loads for the stuff, can anyone enlighten me. i'm getting frags , m203 shells and claymore among other things but they the "worst" i'd say unless mags, face mags and hydration bladder brings up some suspicion :rolleyes:
Thanks

Leftyflip · 23-08-2009 3:09pm

I do believe it is called tax. Get the total cost in Euro and divide it by four. That is roughly how much you will have to pay.

T4RGET · 23-08-2009 3:20pm

total with cost of delivery or without it?

Leftyflip · 23-08-2009 3:35pm

Without it I do believe.

Shiva · 23-08-2009 3:40pm

Leftyflip wrote: »

Without it I do believe.

Its actually with, believe it or not. Shipping fees are liable for VAT.

Gray · 23-08-2009 3:41pm

It depends where you are importing from, if its from outside the EU VAT is due. I'm expecting a shipment from Poland but as I've paid VAT there should be nothing to pay.

T4RGET · 23-08-2009 3:54pm

o with, thanks Shiva, its about 350 ish i'm ordering from ehobbyasia.com just some stuff no guns, i'll be going to eirsoft for the 3.8 baby hi capa

love that gun. so 88€ that nearly as much as delivery, delivery is €90 is it me or does that seem a bit much

Leftyflip · 23-08-2009 4:21pm

Is it express delivery?

T4RGET · 23-08-2009 5:12pm

ye its the only one i can choose

Leftyflip · 23-08-2009 5:15pm

That is why it is E90, express delivery prices, are based on destination, weight and cost, the only reason you can choose express delivery is because of what you have ordered.

T4RGET · 23-08-2009 5:32pm

o rite so what would i have to order to get other shipping options?

diverdriver · 23-08-2009 10:55pm

I was told they attempted delivery but no one was home, (even though I work from home, so I'm always home). And they left no slip to say they attempted a delivery.

I've had that happen to me, even though I was at home at the time, actually watching TV in my front room with a view of the front gate. I suspect it's the delivery driver basically lying because he couldn't make it in time for whatever reason. They get away with it because most people don't pursue the issue or often as not there is no one home. Next time it happens. I'm making an official complaint.

Shiva · 23-08-2009 11:19pm

diverdriver wrote: »

Next time it happens. I'm making an official complaint.

Yeah. Exact thing happened to Doc just this week with An Post. He made the complaint, and his dad is a pretty senior chap in An Post (Yes, thats right...Doc's dad actually is the postman !) All to no avail...Moggy ended up going out of his way to collect it. I have had nothing but trouble using An Post, with the result we actually use a courier company now rather than deal with them. When we had a particularly busy week, we'd often have a couple of hundred parcels sitting in the local depot waiting for collection, and the guy who was supposed to collect them would take one look at them, and leave it for the next guy.

An Post are a joke. They still seem to have the monopoly mindset.

T4RGET · 24-08-2009 1:19am

I was talking to Doc last week i think it was in your shop and he was saying that he was ordering stuff in, that sucks that it never arrived, did he get it it the end. Do An Post "deliver" the items when people order on line 'cause if they do ans people are this much problems I might have a few my self

Witcher · 24-08-2009 9:09am

T4RGET wrote: »

I was talking to Doc last week i think it was in your shop and he was saying that he was ordering stuff in, that sucks that it never arrived, did he get it it the end. Do An Post "deliver" the items when people order on line 'cause if they do ans people are this much problems I might have a few my self

Yeah they do unfortunately, on another note my own Ebaybanned order was seized for charges, my first encounter with Customs and Excise.:rolleyes:

diverdriver · 24-08-2009 12:07pm

An Post are a joke. They still seem to have the monopoly mindset.

or the old style public service (lack of) mindset. Couriers are better, the last two actually rang me to check I was home. But Fedex also do the 'no one at home' trick.

T4RGET · 24-08-2009 1:15pm

Blay wrote: »

Yeah they do unfortunately, on another note my own Ebaybanned order was seized for charges, my first encounter with Customs and Excise.:rolleyes:

So what did you do, did you get it back, or have to pay xtra?

Witcher · 24-08-2009 1:17pm

T4RGET wrote: »

So what did you do, did you get it back, or have to pay xtra?

Have to email them the Paypal receipt for the package and pay a charge because it's over a certain limit, think it's €125 then it incurs VAT of 21.5%.

T4RGET · 24-08-2009 1:28pm

what was the limit? did you order in AEG or just some gear?

Witcher · 24-08-2009 1:30pm

T4RGET wrote: »

what was the limit? did you order in AEG or just some gear?

The limit's €125 I think but if it's over €150 it incurs Customs Duty too. It was a stock, handguard, gearbox and a receiver.

Captain Chaos · 24-08-2009 1:43pm

The limit is €40 in my experience, anything over that is slapped with 21.5% VAT.

Witcher · 24-08-2009 1:46pm

Captain Chaos wrote: »

The limit is €40 in my experience, anything over that is slapped with 21.5% VAT.

Your probably right, €125 is sticking in my head for some reason, seems a bit high though:o

T4RGET · 24-08-2009 1:46pm

wow the stuff im getting is 264€ ahhhh:(

Chuck the Buck · 24-08-2009 4:58pm

The limit below which you don't have to pay VAT is €25 if I remember correctly but I've never been charged on anything below €30 (the an post handling fee of €6 would be above the VAT amount so it appears they are nice and don't charge). The limit below which you don't have to pay import duty is in the area of €125 (but you still have to pay VAT).

As I said above this is from memory and I'm off my face on coffee so I could be +/- €2 or €3 on the figures.

Most of the confusion seems to come from the fact that not all packages are stopped, and of those that are stopped not all have a charge applied to them. Seems like customs in An Post look at it and decide to hit it with a fee or not.

From my experience An Post beats all the courier companies hands down, they know where I live and I (or someone else) don't have to wait around all day for them to arrive only for them not to.

blackest · 31-12-2009 3:01pm

AN Post and the customs have to be the biggest bunch of.... jokers in ireland I have been waiting for a €28 battery (including delivery since the 18th of November. Unfortunately its been to Ireland twice now just heard this morning from the supplier its been returned to them again.

Just what is their problem. Ok its over €25 so there is €6 vat and €5 for an post collecting the €6 to pay. Thats fair enough but they don't even try to collect it or notify me or anything just ship it back to china.

If I was trying to smuggle in Firearms or drugs or even booze and fags I could understand the problem, But all I want is a decent battery for my laptop.

Has anyone had any success dealing with the P.... ^h customs.

mcshape · 31-12-2009 3:09pm

Dont get me started on an post, I have a package from China that has reached my local depot, Its been there 3 days, i rang them today and they said they tried to deliver it 3 times but there is an issue with the address, I tried to give yer man the correct address and he said there was nothing he can do!, So its going back to china? WTF?

Oh and by the way, The Hong Kong post tracking isnt working, i have had 3 packages reach ireland and they still say processing for outbound delivery on the hong kong post website

Leftyflip · 31-12-2009 3:12pm

Have you got the letter Customs and Revenue sent? Does the package have the correct address? Use the official parcel number(found on the Customs and Revenue letter) and enter it to the mail tracker on the An Post site, when it arrives, bring the letter and collect it at your depot.

Leftyflip · 31-12-2009 3:15pm

Tim, a bit of advice I was given by a mate, email them then follow the email up with a phone call the next day, keep calm (calmer that the person at An Post) and give all the relevant details. Then see if you can organise it to be collected. It's worked for me before, hopefully it'll work for you.
Good luck!

Puding · 31-12-2009 3:21pm

have to agree with lefty on this, always give them a ring, had a couple of parcel where problems with address, gave them a call and they either took the address again or just stored it at the local post office for me to pick up, and a few of them had a status of being sent back to sender so it is possible to stop it

mcshape · 31-12-2009 3:25pm

Leftyflip wrote: »

Tim, a bit of advice I was given by a mate, email them then follow the email up with a phone call the next day, keep calm (calmer that the person at An Post) and give all the relevant details. Then see if you can organise it to be collected. It's worked for me before, hopefully it'll work for you.
Good luck!

Puding wrote: »

have to agree with lefty on this, always give them a ring, had a couple of parcel where problems with address, gave them a call and they either took the address again or just stored it at the local post office for me to pick up, and a few of them had a status of being sent back to sender so it is possible to stop it

Ok Thankx Guys im going to mail them now

.22 Lover · 31-12-2009 5:33pm

Is the post servis working agan im still waiting for my gearbox to arrive it was shipped on the 7th of november.:mad:

Witcher · 31-12-2009 7:58pm

I'm waiting on an Eotech to be released by Garda Ballistics since the 13th of November.

An Post said Customs had it, rang customs- said an post had it, rang an post again- no the Gardai have it:rolleyes:

Naked Nutcase · 03-01-2010 10:59pm

Did you get your gear or is it still in customs

Naked Nutcase · 03-01-2010 11:10pm

Did it work out for you or have you still not got it

mcshape · 05-01-2010 3:58pm

I have all my stuff now thanks t a nice mail to customer services!
Im actually impressed with the speed they got on it, and then after i got the gear i got a follow up email to make sure it was me who took delivery of it!

Thanks for the Advice Dudes!

blackest · 06-01-2010 2:57am

my battery was posted 18th nov they got it back 30th november sent it again returned 31st december

revenue said

The tracking number you provided is for registered mail and was not 'refused entry to Ireland' by Customs in Portlaoise Mail Centre.
I recommend you contact An Post Customer Service section at customer.services@anpost.ie or on 1850 57 58 59 and
ask them to confirm the whereabouts of your parcel. It may have been processed through Dublin Mail Centre upon arrival in the country.

One phone call later ... the parcel never made it to ireland.

well the guy in china has had to do a lot of refunds but apparently there is no problem with the usa or uk so its getting shipped again this time to the uk and forwarded from there to me.

The alternative fedex would make the packet cost €20 more than buying from a uk seller.

I'm tempted to think someone in china is after a backhander

Shiva · 06-01-2010 10:09am

blackest wrote: »

my battery was posted 18th nov they got it back 30th november sent it again returned 31st december

revenue said

The tracking number you provided is for registered mail and was not 'refused entry to Ireland' by Customs in Portlaoise Mail Centre.
I recommend you contact An Post Customer Service section at customer.services@anpost.ie or on 1850 57 58 59 and
ask them to confirm the whereabouts of your parcel. It may have been processed through Dublin Mail Centre upon arrival in the country.

One phone call later ... the parcel never made it to ireland.

well the guy in china has had to do a lot of refunds but apparently there is no problem with the usa or uk so its getting shipped again this time to the uk and forwarded from there to me.

The alternative fedex would make the packet cost €20 more than buying from a uk seller.

I'm tempted to think someone in china is after a backhander

That sounds a little off....who was the Chinese retailer ?

zero19 · 06-01-2010 5:18pm

Yep name and shame, thats very dodgy!

blackest · 06-01-2010 6:12pm

A guy on ebay with plenty of good feedback and the only issues seem to be slow delivery times.

I'll not give his name because he has been very good we've been talking on skype and working together on this.

I really don't think its his fault that the goods havent arrived.
To be honest the price was low enough to make it worth a punt.

essentially the battery including delivery is €28 but If I wanted FedEX then it would cost an extra €20 for postage. Since postage and goods are assessed for vat the vat would be about €11 While post aran will collect vat for €5, with fedex its €15 so fedex to ireland would make it cost €74 instead of €28 (+possibly €11 vat and An post).

Now there is a Uk seller selling an identical battery for €48 including postage to irelald and with no extra charges since its from the EU.

cost of postage from the UK £7 tops.

Shiva · 06-01-2010 6:14pm

blackest wrote: »

A guy on ebay with plenty of good feedback and the only issues seem to be slow delivery times.

I'll not give his name because he has been very good we've been talking on skype and working together on this.

I really don't think its his fault that the goods havent arrived.
To be honest the price was low enough to make it worth a punt.

Yeah, thats fair enough, once you're happy with the explanation.

I asked because it sounded a bit like the spiel some of the less reputable Chinese and HK retailers come out with when something doesnt ship.

GoTac · 11-01-2010 5:04pm

I know we have never had any orders held or refused entry in to Ireland, we order gear in from the US, China, Europe. It normally take a day to arrange payment of vat and duty that might be due on the order but never a problem with customs.....

Shiva · 11-01-2010 5:19pm

GoTac wrote: »

I know we have never had any orders held or refused entry in to Ireland, we order gear in from the US, China, Europe. It normally take a day to arrange payment of vat and duty that might be due on the order but never a problem with customs.....

lol....that just means you're due one

Rhinocharge · 11-01-2010 6:46pm

GoTac wrote: »

I know we have never had any orders held or refused entry in to Ireland, we order gear in from the US, China, Europe. It normally take a day to arrange payment of vat and duty that might be due on the order but never a problem with customs.....

Same here.

:):)

Markom5a · 12-01-2010 4:13pm

I just ordered smething frm hong kong the other day and it's been shipped today, the seller has declared it as a gift and undervalued it. My question is what happens if it's stopped?

Thanks

Chuck the Buck · 12-01-2010 7:24pm

Markom5a wrote: »

I just ordered smething frm hong kong the other day and it's been shipped today, the seller has declared it as a gift and undervalued it. My question is what happens if it's stopped?

Thanks

You'll get a letter off customs asking for you to email them the receipt and they'll work the value off that.

an post delays/customs

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