Xbox won't download Xbox Live Updates?

Timans · 28-12-2007 11:33pm #1

I've seen MANY people get this problem, I myself got this after the small update which gave functionality to the new wireless guitar hero guitar.

Basically, the problem seems to lie with Eircom for the most part. It was strange, I noticed that it was only with certain ethernet cables as well, and certan routers.

Basically, what was happening was, it will prompt you to download the latest update in order to continue and if you don't, you'll be signed out from Xbox LIVE.

Then, when you accept and begin to download it, the bar shall simply not fill up. It will then stop the update, telling you that the update could not be downloaded, then it will tell you to check your Network Settings.

When you go to "Test your connection" it will fail the Xbox LIVE section, and then prompt you to download the update. It's a vicious circle.

From what I can see, the problem lies with the Routers Firewall, you need to change the Firewall from whatever it's at to Low.

To do this, go to your routers homepage by entering the ip address of your router in the address bar of your browser like this:

On an eircom router, it will '192.168.1.254' by default (As far as I'm aware), but on 3rd party routers such as Netgear etc, it should be '192.168.0.1'.

You should see a box prompting you for your username and password. Enter your username and password now. By default the username is admin, and the password is password, but this may not be the case for yours, sometimes the password is simply nothing, so leave it blank. Click the Ok button to log in to your router.

Then, follow the relevant instructions on your routers homepage to turn the firewall down to low. On an eircom router, it should be simply a matter of clicking on "Firewall" on the left panel, and selecting Low.

I do not know the implications of doing so, it puts you at a greater risk of getting Virus' I think, but if you have a good firewall installed on your PC and a Anti-Virus/Spyware programme, it shouldn't be a problem but other tech-heads may correct me on that.

Hope it helps, I know it drove me round the bend when it happened to me.

Dont be at yourself · 29-12-2007 10:36am

stickied

Dan Lynch · 30-12-2007 1:15am

yeah i have this same problem but when i tried to type that into my addy bar it didnt work, all that came up is that all too familiar 'internet explorer cannot display this webpage' message. absolute nightmare! and i got the wireless router for 80euro at christmas and its still not working! any more suggestions. im on eircom and have a wireless connection in my house.

Timans · 30-12-2007 3:34pm

Did you try 192.168.1.1?

Dan Lynch · 31-12-2007 12:48am

oh sorry, right after my post i realized i had left a quotation mark in because i copied and pasted! yeah now im conected! but im still working out the kinks on playing! thanks a milion for the help and sorry about the mistake.

Timans · 31-12-2007 12:51am

Dan Lynch wrote: »

oh sorry, right after my post i realized i had left a quotation mark in because i copied and pasted! yeah now im conected! but im still working out the kinks on playing! thanks a milion for the help and sorry about the mistake.

No worries.

Enjoy Xbox Live.

seanbmc · 31-12-2007 11:54pm

Now im a little worried of putting my firewall down to low,but I have macafee security centere will it be ok then? No viruses?

seanbmc · 03-01-2008 9:05pm

Im on xbl now

NukeD4 · 13-01-2008 6:01pm

thanks for that advice,worked perfick

ian.f · 13-01-2008 9:33pm

hahah cheers, spent all day trying to figure this one out

rossy · 07-02-2008 2:09pm

Timans wrote: »

I've seen MANY people get this problem, I myself got this after the small update which gave functionality to the new wireless guitar hero guitar.

Basically, the problem seems to lie with Eircom for the most part. It was strange, I noticed that it was only with certain ethernet cables as well, and certan routers.

Basically, what was happening was, it will prompt you to download the latest update in order to continue and if you don't, you'll be signed out from Xbox LIVE.

Then, when you accept and begin to download it, the bar shall simply not fill up. It will then stop the update, telling you that the update could not be downloaded, then it will tell you to check your Network Settings.

When you go to "Test your connection" it will fail the Xbox LIVE section, and then prompt you to download the update. It's a vicious circle.

From what I can see, the problem lies with the Routers Firewall, you need to change the Firewall from whatever it's at to Low.

To do this, go to your routers homepage by entering the ip address of your router in the address bar of your browser like this:

On an eircom router, it will '192.168.1.254' by default (As far as I'm aware), but on 3rd party routers such as Netgear etc, it should be '192.168.0.1'.

You should see a box prompting you for your username and password. Enter your username and password now. By default the username is admin, and the password is password, but this may not be the case for yours, sometimes the password is simply nothing, so leave it blank. Click the Ok button to log in to your router.

Then, follow the relevant instructions on your routers homepage to turn the firewall down to low. On an eircom router, it should be simply a matter of clicking on "Firewall" on the left panel, and selecting Low.

I do not know the implications of doing so, it puts you at a greater risk of getting Virus' I think, but if you have a good firewall installed on your PC and a Anti-Virus/Spyware programme, it shouldn't be a problem but other tech-heads may correct me on that.

Hope it helps, I know it drove me round the bend when it happened to me.

I know wotz wrong and da problem aint with eircom itz that u forgot to put in ur user name and password

sunnysoutheast · 20-02-2008 9:57pm

hi

just tried this and it works - thanks!

do you have to leave the router on "low" to login to live at all?

thanks
SSE

Berbatov · 28-02-2008 6:17pm

Just got connected, thanks for the advice.

But this was asked before - do you need to leave the firewall setting to low??

greydiamond · 17-03-2008 2:59pm

Nice job, works like a treat now:D

TGC · 23-04-2008 9:40am

Cheers boys - spent the whole day yesterday trying to find a solution on xbox.com to no avail

And I ain't going to ring up the india call center - better off banging my head against a brick wall

supertramp · 05-05-2008 7:26pm

You're a saviour!!! Cheers...I hope it works.....

C_Breeze · 09-08-2008 5:04pm

Thanks OP! that sorted my problem

pennie · 15-08-2008 3:21am

ive been stuck with this for MONTHS!!since i got eircom its been ****ed up!but thanks to you its workin! I LOVE YOU!!!!:D:D

Mellor · 22-08-2008 8:02am

Do you need to leave it at low, as in can you lower it, update, then move it back up??

eyebrows63 · 06-09-2008 12:02pm

stuck since christmas, just got it going thanks:D

Peteemax · 26-10-2008 7:50pm

myself and my brother were also stuck since xmas. fare play mate

Howjoe1 · 16-11-2008 10:16am

thanks this solved problem we have been days trying to fix. however as asked by others, is it necessary to leave firewall settings on low after update?

amacachi · 27-11-2008 4:26pm

Howjoe1 wrote: »

thanks this solved problem we have been days trying to fix. however as asked by others, is it necessary to leave firewall settings on low after update?

I would also like to ask this question.

trevor1973 · 24-12-2008 12:55am

Oh my God I was going bonkers with this
Thought it was a problem my end
Looked online - then rang America - the guy said the server was undergoing maintenance - and check in an hour - still same problem

I thought I would check here and lo and behold some genius worked it out
WHAT A RELIEF. I had just BOUGHT the xbox because today our exchange finally got broadband enabled after years of sloooow dialup so I bought an Xbox 360 straight away

Also, I would like to know do you have to leave the firewall on the router to low?

Trevor

Timans · 25-12-2008 10:07am

Only saw these messages now.

I don't know whether you can revert back to Medium after the update, I don't see why not. You should try it and see if it works.

Happy Christmas to everyone, hopefully this message is useful to those who got an xbox today, I'm sure there's a few. I had to change my Firewall to Low today myself!

Atavan-Halen · 26-12-2008 11:39pm

Thank you SO much! was driving me round the bend trying to get it to work

i got mine yesterday, i couldnt be happier

jackrussell007 · 01-01-2009 11:21pm

great post

thanks!

trevor1973 · 02-01-2009 1:39am

When you buy a game and it requires an update - it needs to be set to low as well

T

crisco10 · 02-03-2009 10:15pm

thank you so much also. would never have known this. Luckly boards was the first place i checked for an answer!:D

Fintan Griffin · 04-04-2009 11:51am

You are a legend!!the minute i changed the firewall settings it worked instantly!!! Thanks!!!

YoungPayters · 15-04-2009 9:25pm

why didnt i go to this thread a lot earlier!! arg!! so could have saved me a lot of time and effort

Austriker · 11-07-2009 10:25pm

when i put in my i.p. address into the search bar in the internet explorer it just brings up a google results page, what shouldl i do???

That_Guy · 07-09-2009 1:10pm

Thank God for this thread.

dunie001 · 18-09-2009 1:52pm

when i put in my i.p. address into the search bar in the internet explorer it just brings up a google results page, what shouldl i do???

you have to put the IP address into the address bar in explorer itself (where you see the http://www.google.ie) NOT into the google search bar!!!

How on earth would google be able to find a router connected to your PC...think about it!

Anyway this happened to me when updating COD 4. I just restarted the router and hey presto it worked for me! I think it has something to do with the firewall.

bmacma · 16-10-2009 10:02pm

Thanks for posting, this worked for me too..

passingby · 31-10-2009 4:13pm

nice one works grand!:)

bcarbery · 31-10-2009 7:52pm

Excellent, thank you

jaymes420 · 17-11-2009 7:14pm

that post just saved my day!! im glad theirs people who will take the time to explain!! thankyou

rgiller · 10-12-2009 2:12pm

Great now all I need is for my internet connection to work again!

gazza087 · 11-12-2009 12:08am

:Dyour a genius, was banging my head trying to get it to work, only thing i hope my pc will b alright will the firewall turned to low.

cheers

D.Q · 25-12-2009 9:25pm

did all this. Still not working. I dont have a hard drive though atm. Would that be a factor??

CantGetNoSleep · 29-12-2009 10:52pm

Thanks or this

artielange · 31-12-2009 6:36pm

Thank God for this. Cheers

(many thanks from my neighbor)

marky boii · 07-01-2010 4:57pm

:DI never have this problem with my ELITE

artielange · 07-01-2010 6:11pm

marky boii wrote: »

:DI never have this problem with my ELITE

Thats odd;)

marky boii wrote: »

I'm having trouble setting up xbox does anyone have any advice?:)

Conaty_95 · 15-03-2010 7:26pm

i have a netgear router how do i get the firewall settings to low ?

Conaty_95 · 15-03-2010 7:27pm

i have netgear router how do i get the settings to low i am having a lot of problems with this ....

DecentBee · 15-03-2010 10:59pm

I've been having this problem with my cisco wireless modem (UPC). Disabled all my firewall settings in the router control panel but I still can't download the update. Very, very frustrating.

axxxo · 16-03-2010 2:46am

the easiest way to overcome this is to download and follow the instructions for the system updates or dash updates from xbox.com, put them on a usb drive, plug it into your xbox, switch it on and it update by itself, done.Having a HDD connected to the xbox or not while it updates is not an issue.

Your pc/laptop has a firewall so turning off the firewall on the router is not an issue
If you can also find the NAT type on your router switch this to OPEN instead of SECURED, this enables you to connect to more online players and faster too.

DecentBee · 18-03-2010 9:28pm

I've tried installing the update via usb drive but it didn't work, I think I already have the latest update anyway since Tekken 6 required it. Still unable to connect to XBL because it keeps asking for an update, going mental at this stage.

CapBean · 06-04-2010 11:19pm

Just reading through the posts and thought I'd post this.

I've found the following website a good resource when changing router settings, so hope it can help you all out if your stuck.

http://portforward.com/english/applications/port_forwarding/XboxLive360/XboxLive360index.htm

It lists the main routers and has step by step guides for setting them up.

Xbox won't download Xbox Live Updates?

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